Noisy rooms at the Wynn?

We're staying there in Oct, it's part of an incentive trip I hit at work. Reading up on the hotel, about 10% of the guests have a problem with noise from the disco infiltrating the rooms, all the way up to the 35th floor! Me being an old fart, I could very well fall in to the category of "guests who prefer sleep to bass beat".

Has anyone stayed there and had this issue? Has anyone stayed there and NOT had this issue?

A common complaint, even among those who generally enjoyed the property, is poor customer service. With that in mind, what are the chances that a request for a quieter room would be honored? I usually have a way of asking for things that gets them for me, but if someone is hell-bent on being an asshole I usually can't stop or change that. Is it AC rudeness, or just general French-type snottiness?

Quote: Mosca

We're staying there in Oct, it's part of an incentive trip I hit at work. Reading up on the hotel, about 10% of the guests have a problem with noise from the disco infiltrating the rooms, all the way up to the 35th floor! Me being an old fart, I could very well fall in to the category of "guests who prefer sleep to bass beat".

Has anyone stayed there and had this issue? Has anyone stayed there and NOT had this issue?

A common complaint, even among those who generally enjoyed the property, is poor customer service. With that in mind, what are the chances that a request for a quieter room would be honored? I usually have a way of asking for things that gets them for me, but if someone is hell-bent on being an asshole I usually can't stop or change that. Is it AC rudeness, or just general French-type snottiness?

I'm a hotel manager.

I have never stayed at the Wynn. It sounds like they need a better sound buffer between the Disco and the guest rooms, but this hotel isn't perfect, either.

Poor customer service? Do you mean people not getting exactly what they wanted regardless of how ridiculous/impossible the request, or people being refused reasonable requests?

If you would like a quiet room, then you need to be very polite and unassuming about making your request. It would be advisable for you to call and politely request that they pre-assign you a quiet room, maybe one-two days ahead of time. Ask for the person's name, they might think there is something in it for them.

If you go in upon check-in and ask for a quiet room if the hotel is busy and most of the rooms are filled, the rooms just are where they are. I don't know how many times I tell people this, "Ma'am, I apologize, but it's one in the morning, I only have two rooms available, they are where they are. One is near the ice machine, one is near the elevator. The ice machine will definitely wake you up, but that should only happen once or twice, at this point. The elevator may or may not wake you up, but if it does, it will happen a good bit as people are leaving for work. If you prefer not to stay, you will not be charged."

If you are at all aggressive, rude, demeaning, or talk down to me in any way when making your request, I will pre-assign you a room right by an ice machine. I also like to drink my Vitamin Water over ice when someone pisses me off in any of the aforementioned ways, lots and lots of Vitamin Water.

If you're very nice to me when you call, I will pre-assign you the quietest room in the building available, and I will only rent the room next to yours if I really have to.

Well Mission gave you a lot of good advice, my recommendation of ear plugs isn't as important anymore :).

I wear soft foam ear plugs AND 32 decible noise muffs
that are used for shooting. I'm not kidding.

Quote: ahiromu

Well Mission gave you a lot of good advice, my recommendation of ear plugs isn't as important anymore :).

That would work, as well! :)

I hope this isn't a dumb question, but I'm a bit hard of hearing and I admit I keep the TV volume up a bit high. When I am in Vegas, I usually come up to the room about 4-am and turn on a movie. Usually a loud, violent action movie. Am I disturbing the neighbors?

Quote: Mosca

We're staying there in Oct, it's part of an incentive trip I hit at work. Reading up on the hotel, about 10% of the guests have a problem with noise from the disco infiltrating the rooms, all the way up to the 35th floor! Me being an old fart, I could very well fall in to the category of "guests who prefer sleep to bass beat".

Has anyone stayed there and had this issue? Has anyone stayed there and NOT had this issue?

A common complaint, even among those who generally enjoyed the property, is poor customer service. With that in mind, what are the chances that a request for a quieter room would be honored? I usually have a way of asking for things that gets them for me, but if someone is hell-bent on being an asshole I usually can't stop or change that. Is it AC rudeness, or just general French-type snottiness?

I've stayed there twice. Didn't have a problem with noise at all in a room on a floor in the 20's, even though I'm sure the folks in the club were getting permanent hearing damage when I walked past it on the way to the elevators.

Some folks are very, very, light sleepers, and will lay awake all night if the compressor on the mini-fridge is humming, so your mileage may vary.

And Alan... you are probably bothering somebody by cranking up the, "Top Gun" before dawn... hehe.... consider using wireless headphones.

Ear Plugs

I've worn ear plugs for the past six years every night (when I started freshman year in a dorm with a same-room roommate). I went through various cheap ones, these are by far the best I ran into. At least in the Seattle area, everyone carries them.

The Howard Leight Pink and Yellow ones are great, they are comfortable and 30db reducing. They are what I wear at work.

I've found reviews online to be misleading most of the time. People who leave reviews aren't always easy to please in the first place it would seem. Been there twice. I wouldn't personally pay their rates but went as a guest with my friend to play poker. Nice room, good service and don't recall a problem with noise.

I like to arrive early enough to make requests upon check in and never have a problem getting what I ask for. When I'm there I keep the same hours I do at home so I'm in bed early by Vegas standards and I'm up early enough to not have a line for breakfast. So a noisy room would have been something I remembered.

The 20 dollar bill trick always gets you special attention in that town too. 20 bucks is a cheap price to pay for a peaceful sleep.

Good stuff, thanks!

Mission146, that actually is my strategy for getting what I want: I simply ask nicely, and try to do so when it is actually possible to be helped. No sense getting an attitude with someone, especially when 1) they have what you want, and 2) it's not nice, regardless. Thanks for the advice on calling in advance, and asking the person's name; I will definitely do that.

texasplumr, I agree, online reviews are often used by hard-to-please people to take out their frustration when they are completely unreasonable from the start. Thanks for the caution, that simply can't be pointed out enough. Having read, and written, quite a few of them, I think I'm pretty good at reading between the lines, and what you've cautioned against is exactly why I figured to ask the question here, amongst those who haven't written reviews! Your suggestion to arrive early is a good one, but my arrival time is going to be chosen by the travel company handling the affair, so I'll call ahead instead. It's been noted by others that the $20 doesn't work at the Wynn.

Ear plugs, we ALWAYS travel with them. Because when it comes down to it, you never know. You can take every precaution, and the hotel can do everything within reason, and the people next door can still decide to have a knock down, drag out argument at 3:30AM.

I have to say the last time I stayed at the Wynn was about 2 years ago. I was dumbfounded by how loud the XS club was down at the Encoure pool. We were on the 27th floor but on the back side of the hotel (golf course side) approximately in the middle of the curved building. I couldn't believe with the reputation that Steve Wynn has for details that a luxury hotel like the Wynn could have its guests hearing thumping bass rythyms up until 3AM. If I stay there again, I would request a room on the far South (away from the Encore) as possible. It was an issue that I obviously remember to this day.....

Quote: Paradigm

I have to say the last time I stayed at the Wynn was about 2 years ago. I was dumbfounded by how loud the XS club was down at the Encoure pool. We were on the 27th floor but on the back side of the hotel (golf course side) approximately in the middle of the curved building.

Sounds like the problem at the Carnival Court bar next to Harrah's.

I've stayed at the Wynn and Encore about 8 times in the past year. Yes, the club noise can be a problem especially in a south facing Encore room (faces beach club pool) and north facing Wynn rooms. Our floor is always > 30 and I can hear the bass. Ear plugs work miracles as I am a light sleeper.

Cannot wait!! Will be there in 9 hours!!!!! I can hear the pai gow tables now!!

Quote: texasplumr

The 20 dollar bill trick always gets you special attention in that town too. 20 bucks is a cheap price to pay for a peaceful sleep.

$20?

That will get you a lot more than a quiet room, with me. I'll actually bring your extra pillows up to the room if you ask for them instead of making you come down to me. (It's an Economy Hotel) I'll give you a ticket for a few free drinks at our bar, especially considering you've already paid me for them. Breakfast stuff at 11:00p.m., sure, do you want me to make you a waffle or would you rather make it?

Pizza Delivery? What do you want? I'll call and order it for you.

Cab service? You'll need to take a cab to the casino, but I can pick you up and bring you back when the night guy comes in, if you want.

$20?

I've only seen that kind of tip (or better) twice! S***, just being nice to me will get your pillows brought up to your room for you.

Hotel Manager that will accept tips? Of course! Refuse free money AND insult the guest? That sounds doubly stupid to me.

Quote: AlanMendelson

I hope this isn't a dumb question, but I'm a bit hard of hearing and I admit I keep the TV volume up a bit high. When I am in Vegas, I usually come up to the room about 4-am and turn on a movie. Usually a loud, violent action movie. Am I disturbing the neighbors?

It might depend on the hotel. I was at the Excalibur a few years ago, and had my TV on a little louder than what some people might consider "normal" volume - at least until somebody in the next room banged on the wall.

On the other hand, a few weeks ago, I was in a hotel in Chicago where I could hear somebody in another room snoring (and it wasn't merely through a shared door in adjacent rooms).

Quote: Mosca

Good stuff, thanks!

Mission146, that actually is my strategy for getting what I want: I simply ask nicely, and try to do so when it is actually possible to be helped. No sense getting an attitude with someone, especially when 1) they have what you want, and 2) it's not nice, regardless. Thanks for the advice on calling in advance, and asking the person's name; I will definitely do that.

You're very welcome. Further, when someone asks my name, I don't really care about that they might tip me, I'm just impressed with someone kind enough to want to know what my name is. Most people are neutral, in terms of kindness, I would say, but there are certainly more @$$holes than there are kind people.

I love being perpetually sold out during the week, because I don't have to take any serious crap when I know there's going to be a guest complaint from them to the franchise on some trumped-up bullcrap that gets them half of their money back. (You can always tell)

This conversation just happened yesterday:

"What are your rates for tonight, with Triple-A?"

"$--.--, plus tax, for Two Queen Beds."

"What? That's F***ing ridiculous, I just F*** stayed at one of these hotels for $--.--"

"The hotels are independently owned and operated, and different markets have different rates. For example, ------- is charging $1--.-- for tonight and the average rate on them is $--.--, this is a very busy market right now. There is no set rate for the franchise. I apologize."

"That's bull****, I've NEVER paid more than $--.-- for one of these."

"I'm not renting to you, have a good evening."

"I'm one of your ------- Members! You WILL give me a lower rate."

"I'm not renting to you, have a good evening."

"I can get a hotel for $--.-- down the street!"

"I encourage you to attempt to do so, because I am not renting to you. I reiterate that I hope you have a good evening. If you'll excuse me, I have phone lines holding that must be attended to."

"F*** you!"

"Have a good evening, good-bye."

If we were slow, I'd have to rent the room, basically knowing he's going to trump something up and get half of his money back.

Quote:

Ear plugs, we ALWAYS travel with them. Because when it comes down to it, you never know. You can take every precaution, and the hotel can do everything within reason, and the people next door can still decide to have a knock down, drag out argument at 3:30AM.

I aappreciate you very much. There are very few people that can fail to get what they want yet recognize that I did everything I could, within reason, for them.

My concern with earplugs is that the fire alarm could go off, and you would only wake up when the sprinklers go off as the flames crawl up the walls and ceiling trapping you in a smoke filled room...

Quote: Mission146

I appreciate you very much. There are very few people that can fail to get what they want yet recognize that I did everything I could, within reason, for them.

Well, there's a practical side to it, too. You can go complain at 3:30AM, or you can take control of the situation by putting in earplugs and going to sleep. The second solution is the one that gets you what you want!

Quote: Paradigm

I have to say the last time I stayed at the Wynn was about 2 years ago. I was dumbfounded by how loud the XS club was down at the Encoure pool. We were on the 27th floor but on the back side of the hotel (golf course side) approximately in the middle of the curved building. I couldn't believe with the reputation that Steve Wynn has for details that a luxury hotel like the Wynn could have its guests hearing thumping bass rythyms up until 3AM. If I stay there again, I would request a room on the far South (away from the Encore) as possible. It was an issue that I obviously remember to this day.....

THAT'S what I want to know. I'll call a few days early and request a room on the south side, and over 35. The noise might not be something I'd have cared about, but why bother finding out?

Quote: Ayecarumba

My concern with earplugs is that the fire alarm could go off, and you would only wake up when the sprinklers go off as the flames crawl up the walls and ceiling trapping you in a smoke filled room...

Gimme a break. There are no earplugs that block off all
sound, far feom it. I wear the soft plugs, but thats not
nearly enough, I can still hear people talking in the
hallway. The door slamming starts about 7am, SLAM,
talking and laughing. Then SLAM, pause, SLAM SLAM,
more doors. People in hotels are very selfish and
discourteous.

I loved staying in the old section of Binions. The old
wooden staircase you see in the casino goes up to the
first floor of rooms and nobody ever stayed in that
section anymore because the rooms were so small.
Never any noise in the morning, I loved it.

When I travel I always try to pack the kind of ear protectors that people that opperate jack hammers wear. You won't have any noise issue with those, but they are unconforatble if you sleep on your side. Buy the type at Lowe's, not Home Depot. The Home Depot brand is made of plastic between the ear pieces, and easily breaks. The cost is about $15. Between construction noise, elevators, noisy neighbors, traffic, and noisy air conditioning units there are all kinds of things that can impede a good night's sleep.

Also, a good hotel may have a policy to automatically grant an $x discount or voucher for a free meal just for politely complaining about noise that is the casino's fault, like construction noise. I think it is a common complaint, so many hotels likely have a set policy on how to deal with it.

Quote: Ayecarumba

My concern with earplugs is that the fire alarm could go off, and you would only wake up when the sprinklers go off as the flames crawl up the walls and ceiling trapping you in a smoke filled room...

I wake up to my phone alarm while using earplugs. Of course everyone is different, but there's no way in hell you'd miss a fire alarm.

Quote: Wizard

When I travel I always try to pack the kind of ear protectors that people that opperate jack hammers wear. You won't have any noise issue with those, but they are unconforatble if you sleep on your side. Buy the type at Lowe's, not Home Depot. .

Is this what you mean?

Quote: EvenBob

Is this what you mean?

Yes! Exactly those. I keep them at my bedside, in case my wife snores.

Quote: Wizard

Yes! Exactly those. I keep them at my bedside, in case my wife snores.

If you use the soft foam insertable plugs and
the ear muffs (yes, thats what they're called)
you'll get the max NRR possible. Thats what
I do, as I sleep on my back in an inclined
position anyway. The foam blocks out sounds that
the muffs miss and viceversa. You still will
be able to hear enough that you won't be deaf
by a long shot.