Terrible customer service at Cosmo
February 25th, 2016 at 9:13:47 PM
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I was just at the Cosmopolitan for a three-night stay, checking in on Monday, February 22, 2016 and checking out on Thursday morning. Here's a brief summary.
Monday night: I was having trouble with my wired internet access. I called and asked for help. The first guy they sent up wasn't able to fix the problem (and broke the wooden frame of the mirror in the living room while trying).
Two phone calls and a 90 minute wait later, the second guy they sent up did fix it. I asked to speak to a Guest Services manager to complain about the long wait. I was told I'd receive a phone call but never received a phone call.
Tuesday night (and into early Wednesday morning): Internet troubles again. I called and they told me that there was some maintenance being done. I was not informed of this maintenance earlier. I asked to speak to a Guest Services manager, but no response for an hour.
I called them back, but they hung up on me mid-conversation. (To be fair, I'll note that the Guest Services manager eventually did call me back.) The Front Desk manager assured me that another manager would follow up with me during the day Wednesday, but no one did.
Wednesday night: I called Room Service to arrange for them to pick up some plates from a previous order I had made. An hour later, no one had shown up. I got sick of waiting so I put the dishes in the hallway. I heard them at my door another hour after that. (If I had kept waiting, it would've been a total of a two-hour wait.)
Side Note: Whenever you ask to speak to a manager, they always try to talk you out of it. "What is this regarding?" "Is there anything I can do to fix it?" instead of "Sure, I'll go get the manager."
I've since spoken to Brian Askins, the Senior Guest Services Manager at Cosmopolitan. He did offer me a two-night comped stay for my trouble, but I declined. (Money isn't the issue. Rather, I'm furious they ruined my vacation; money won't bring back my lost time.)
He said he would follow up with an e-mail. I plan on showing him this thread if and when he does follow up.
Monday night: I was having trouble with my wired internet access. I called and asked for help. The first guy they sent up wasn't able to fix the problem (and broke the wooden frame of the mirror in the living room while trying).
Two phone calls and a 90 minute wait later, the second guy they sent up did fix it. I asked to speak to a Guest Services manager to complain about the long wait. I was told I'd receive a phone call but never received a phone call.
Tuesday night (and into early Wednesday morning): Internet troubles again. I called and they told me that there was some maintenance being done. I was not informed of this maintenance earlier. I asked to speak to a Guest Services manager, but no response for an hour.
I called them back, but they hung up on me mid-conversation. (To be fair, I'll note that the Guest Services manager eventually did call me back.) The Front Desk manager assured me that another manager would follow up with me during the day Wednesday, but no one did.
Wednesday night: I called Room Service to arrange for them to pick up some plates from a previous order I had made. An hour later, no one had shown up. I got sick of waiting so I put the dishes in the hallway. I heard them at my door another hour after that. (If I had kept waiting, it would've been a total of a two-hour wait.)
Side Note: Whenever you ask to speak to a manager, they always try to talk you out of it. "What is this regarding?" "Is there anything I can do to fix it?" instead of "Sure, I'll go get the manager."
I've since spoken to Brian Askins, the Senior Guest Services Manager at Cosmopolitan. He did offer me a two-night comped stay for my trouble, but I declined. (Money isn't the issue. Rather, I'm furious they ruined my vacation; money won't bring back my lost time.)
He said he would follow up with an e-mail. I plan on showing him this thread if and when he does follow up.
February 26th, 2016 at 3:24:19 AM
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Get a Life.
the next time Dame Fortune toys with your heart, your soul and your wallet, raise your glass and praise her thus: “Thanks for nothing, you cold-hearted, evil, damnable, nefarious, low-life, malicious monster from Hell!” She is, after all, stone deaf. ... Arnold Snyder
February 26th, 2016 at 4:12:43 AM
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Well I wasn't going to say it so blatantly harsh.Quote: odiousgambitGet a Life.
I was going to say if this is the worst thing that happens on your vacation you are lucky just count your blessings.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
February 26th, 2016 at 4:16:09 AM
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OG wasn't feeling particularly patient this morning ;-)Quote: AxelWolfWell I wasn't going to say it so blatantly harsh.
I was going to say if this is the worst thing that happens on your vacation you are lucky just count your blessings.
I noted the lack of any big win story, there may be more to the frustration of the OP than meets the eye.
Youuuuuu MIGHT be a 'rascal' if.......(nevermind ;-)...2F
February 26th, 2016 at 4:52:24 AM
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If this ruined your vacation, I suggest that you don't go on vacation anymore.
I'm impressed that the cosmo offered you two free nights based on these issues.
I'm impressed that the cosmo offered you two free nights based on these issues.
February 26th, 2016 at 5:46:30 AM
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Sounds like they did everything they could to solve your constant neediness. You do know you're not the only person staying in the hotel don't you?
ZCore13
ZCore13
I am an employee of a Casino. Former Table Games Director,, current Pit Supervisor. All the personal opinions I post are my own and do not represent the opinions of the Casino or Tribe that I work for.
February 26th, 2016 at 6:17:27 AM
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There are more important matters that we should pay attention to.
Like Black Lives Matter and shouldn't be crossed out on the walls of Facebook's headquarters!
http://www.businessinsider.com/facebooks-black-lives-matter-problem-2016-2
B*tching over WiFi. LOL. Plus Cosmo gave you a two night comp stay for the "troubles." I say they went pretty much above and beyond on this one.
Like Black Lives Matter and shouldn't be crossed out on the walls of Facebook's headquarters!
http://www.businessinsider.com/facebooks-black-lives-matter-problem-2016-2
B*tching over WiFi. LOL. Plus Cosmo gave you a two night comp stay for the "troubles." I say they went pretty much above and beyond on this one.
February 26th, 2016 at 6:24:41 AM
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So, money is no problem, you expect instant service, and, your room service dishes were not removed quick enough. So much so that [gasp], you had to move them to the hallway yourself because the horror of having them in your room for an hour was too much.
Sounds to me, like someone accustomed to being spoiled. Just remember, you revolve around the world, not the other way around.
Sounds to me, like someone accustomed to being spoiled. Just remember, you revolve around the world, not the other way around.
February 26th, 2016 at 6:26:40 AM
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Quote: eddiekim52
Side Note: Whenever you ask to speak to a manager, they always try to talk you out of it. "What is this regarding?" "Is there anything I can do to fix it?" instead of "Sure, I'll go get the manager."
I actually think that is a good approach, because it shows their initiative to see if they can address it right then and there.
Now, I agree of course there that could be unique circumstances where there is a need to speak to a manager. Mostly, I think that would be if you encountered a downright rude employee.
There's emptiness behind their eyes
There's dust in all their hearts
They just want to steal us all and take us all apart
February 26th, 2016 at 6:29:06 AM
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Come to think of it, this is a very serious matter.Quote: DMSCR
B*tching over WiFi.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
February 26th, 2016 at 6:36:22 AM
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I get it.
The only thing I might suggest is to recognize that manager types are generally busy. When a staffer has to get a manager to speak with a guest, the very first thing the manager will ask the staffer is, "What do they want?" or "What's it about?".
The staffer/employee is just trying to save you, them, everyone some time. Some hotels will equip their staff with the decision power to make things right.
I've been in those shoes before on both sides of this story; the sun will come up the next day.
The only thing I might suggest is to recognize that manager types are generally busy. When a staffer has to get a manager to speak with a guest, the very first thing the manager will ask the staffer is, "What do they want?" or "What's it about?".
The staffer/employee is just trying to save you, them, everyone some time. Some hotels will equip their staff with the decision power to make things right.
I've been in those shoes before on both sides of this story; the sun will come up the next day.
"Those who have no idea what they are doing, genuinely have no idea that they don't know what they are doing." - John Cleese
February 26th, 2016 at 6:38:27 AM
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Quote: AxelWolfCome to think of it, this is a very serious matter.
Is it serious like Black Lives Matter kind of matter? Because I am fuming right now!
February 26th, 2016 at 7:18:38 AM
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Of course Black lives matter (as do all lives) in a macro sense. So does famine, tsunamis, human trafficking, and hundreds of other issues. But that doesn't mean in a micro sense that other things don't matter also. Depending on what you need it for, the lack of an internet connection can be a serious thing. Shoot, not having toilet paper available at a critical time can also be a serious matter, not joking.
As far as the Black Lives Matter movement, I wholeheartedly agree that they do (as do all lives). The concern I have is that the movement is seemingly focused around white on black violence. In fact on the guiding principles page of the Black Lives Matter movement's web site, the guiding principle is stated as such:
We Affirm that All Black Lives Matter
Black Lives Matter is an ideological and political intervention in a world where Black lives are systematically and intentionally targeted for demise. It is an affirmation of Black folks’ contributions to this society, our humanity, and our resilience in the face of deadly oppression.
Yet the statistics have been pretty consistent over the years, the percentage of blacks murdered by blacks is over 90% source. So, when the movement's goal is to intervene to prevent the targeted demise of Black lives, then shouldn't the focus also be directed at a much wider audience than non-black oppressors?
I'm guessing this is probably been discussed on DT, I just don't get over there.
As far as the Black Lives Matter movement, I wholeheartedly agree that they do (as do all lives). The concern I have is that the movement is seemingly focused around white on black violence. In fact on the guiding principles page of the Black Lives Matter movement's web site, the guiding principle is stated as such:
We Affirm that All Black Lives Matter
Black Lives Matter is an ideological and political intervention in a world where Black lives are systematically and intentionally targeted for demise. It is an affirmation of Black folks’ contributions to this society, our humanity, and our resilience in the face of deadly oppression.
Yet the statistics have been pretty consistent over the years, the percentage of blacks murdered by blacks is over 90% source. So, when the movement's goal is to intervene to prevent the targeted demise of Black lives, then shouldn't the focus also be directed at a much wider audience than non-black oppressors?
I'm guessing this is probably been discussed on DT, I just don't get over there.
February 26th, 2016 at 7:22:51 AM
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Quote: MidwestAPOf course Black lives matter (as do all lives) in a macro sense. So does famine, tsunamis, human trafficking, and hundreds of other issues. But that doesn't mean in a micro sense that other things don't matter also. Depending on what you need it for, the lack of an internet connection can be a serious thing. Shoot, not having toilet paper available at a critical time can also be a serious matter, not joking.
As far as the Black Lives Matter movement, I wholeheartedly agree that they do (as do all lives). The concern I have is that the movement is seemingly focused around white on black violence. In fact on the guiding principles page of the Black Lives Matter movement's web site, the guiding principle is stated as such:
We Affirm that All Black Lives Matter
Black Lives Matter is an ideological and political intervention in a world where Black lives are systematically and intentionally targeted for demise. It is an affirmation of Black folks’ contributions to this society, our humanity, and our resilience in the face of deadly oppression.
Yet the statistics have been pretty consistent over the years, the percentage of blacks murdered by blacks is over 90% source. So, when the movement's goal is to intervene to prevent the targeted demise of Black lives, then shouldn't the focus also be directed at a much wider audience than non-black oppressors?
I'm guessing this is probably been discussed on DT, I just don't get over there.
February 26th, 2016 at 7:36:29 AM
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Don't wanna bother right now , but I bet a scathing trip advisor review is upcoming on this "horrible stay"!!!?!????
Maybe post this horrible trip you had on Reddit , maybe they will be more understanding (sarcasm).
I wanna give the OP the benefit of the doubt that fast internet access was imperative and essential for his stay (like he was working on the cure for cancer online or trying to save his job ) but I am guessing it probably was not , he probably wanted access to already start his negative reviews and whining right after check in. Or was going to spam the cosmo's Twitter, Facebook and IG accounts until the dirty plate , fork and coffee cup was extracted from his hotel room .
Last week I was at the flamingo , one light did not work (cord was broke from the plug) and the tub would not stop dripping unless you pushed uncomfortably hard on handle . I dealt with it and left a note notifying the staff in my room (and draped the cord in plain view ) so the next guest might have it better. I didn't bother the staff over minor issues right then .
That being said , I am sure I have it all wrong with this guy.
I like the advise to "not go on vacation "
Maybe post this horrible trip you had on Reddit , maybe they will be more understanding (sarcasm).
I wanna give the OP the benefit of the doubt that fast internet access was imperative and essential for his stay (like he was working on the cure for cancer online or trying to save his job ) but I am guessing it probably was not , he probably wanted access to already start his negative reviews and whining right after check in. Or was going to spam the cosmo's Twitter, Facebook and IG accounts until the dirty plate , fork and coffee cup was extracted from his hotel room .
Last week I was at the flamingo , one light did not work (cord was broke from the plug) and the tub would not stop dripping unless you pushed uncomfortably hard on handle . I dealt with it and left a note notifying the staff in my room (and draped the cord in plain view ) so the next guest might have it better. I didn't bother the staff over minor issues right then .
That being said , I am sure I have it all wrong with this guy.
I like the advise to "not go on vacation "
February 26th, 2016 at 7:49:07 AM
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Now, I don't get room service all the time, but isn't it proper to put your dishes from room service once the meal is complete out in the hallway? I mean what was he expecting, a return trip at an undetermined time to pick the dishes back up? When I am in a hotel I prefer privacy, unless the situation absolutely requires interaction with the staff. Why does the OP want to be disturbed when there is such a clear alternative to avoiding disruption?
A flute with no holes is not a flute, a donut with no holes is a danish
February 26th, 2016 at 8:27:27 AM
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Is OP joking?
February 26th, 2016 at 8:57:30 AM
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I actually think it was handled correctly and a two night stay is more then I could imagine being given....: think if he saw this thread he would be happy- most people agree with the way it was handled
No longer hiring, don’t ask because I won’t hire you either
February 26th, 2016 at 9:01:07 AM
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Quote: HittemIs OP joking?
Look at his past posts. Seems like someone who is pretty much difficult to deal with. The kind of person who would slow up the game if he is sitting at your table. The OP sounds like a person who for every $1 he puts in he expects $50 of service.
February 26th, 2016 at 9:14:30 AM
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The whole "let me talk to a manager " line should only be used as a last resort , like it was said with a clearly rude or indifferent employee , or for a serious issue that demands immediate correction. With 2500+ rooms I am pretty sure the staff deals with every issue every day and know how and can deal with it properly or take te proper steps to get the ball rolling .
There are certainly standard ways problems are dealt with and limits that the company lets employees "take care " of problems (without the employee hooking up friends or being "too generous".
There are certainly standard ways problems are dealt with and limits that the company lets employees "take care " of problems (without the employee hooking up friends or being "too generous".
February 26th, 2016 at 9:17:27 AM
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I had an issue with Internet there and they actually gave me a staff login to resolve it - Cosmo is top notch in my opinion- op just bitter
No longer hiring, don’t ask because I won’t hire you either
February 26th, 2016 at 9:31:00 AM
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I think in retaliation the OP should return to the Cosmo and should go ahead and sexually harass all those cleavage dealers in the Pleasure Pit up front of the casino. Major brownie points that every time he hits a 6/5 payout he goes on a crusading rant in how we should all start to partake in Fisting.
February 26th, 2016 at 9:33:35 AM
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Wars have been started over crappy wifi. Source: Arab spring
"Man Babes" #AxelFabulous
February 26th, 2016 at 9:41:09 AM
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Quote: djatcWars have been started over crappy wifi. Source: Arab spring
Not unless everyone is hydrated in the conflict. Then all parties would rather partake in who can Candy Crush it better while munching on some seaweed.
February 26th, 2016 at 11:11:28 AM
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It's very rare that I offer to share the location of the hotel I manage, and it would be much more rare for me to offer it to a Forum Member with very few posts here...but PM me if you are going to be within 100 miles of Ohio in any direction and I will give you the location of my hotel in exchange for you promising not to stay here.
Thank you.
Thank you.
https://wizardofvegas.com/forum/off-topic/gripes/11182-pet-peeves/120/#post815219
February 26th, 2016 at 11:39:11 AM
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and.....
BAZINGA !
BAZINGA !
There's emptiness behind their eyes
There's dust in all their hearts
They just want to steal us all and take us all apart
February 26th, 2016 at 2:35:16 PM
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Quote: Mission146It's very rare that I offer to share the location of the hotel I manage, and it would be much more rare for me to offer it to a Forum Member with very few posts here...but PM me if you are going to be within 100 miles of Ohio in any direction and I will give you the location of my hotel in exchange for you promising not to stay here.
Thank you.
You win the internet today Mission, takes a lot to make me burst out laughing in public but you accomplished that. People are now looking at me funny :)
You can shear a sheep a hundred times, but you can skin it only once. — Amarillo Slim Preston
February 26th, 2016 at 2:59:41 PM
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Quote: DMSCRThere are more important matters that we should pay attention to.
Like Black Lives Matter and shouldn't be crossed out on the walls of Facebook's headquarters!
Quote: DMSCRIs it serious like Black Lives Matter kind of matter? Because I am fuming right now!
Three-day suspension for hijacking.
"For with much wisdom comes much sorrow." -- Ecclesiastes 1:18 (NIV)
February 26th, 2016 at 3:28:52 PM
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Absolutely that's exactly what you're supposed to do. They bring it up on a cart usually with a pink table cloth. After you are done with your meal you are supposed to push the cart out in the hallway( One needs to remember this if they ever become homeless and needs a meal). So I'm not sure what he's complaining about on that aspect. Perhaps hes physically challenged and couldn't push it out like normal people do.Quote: Gabes22Now, I don't get room service all the time, but isn't it proper to put your dishes from room service once the meal is complete out in the hallway?
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
February 26th, 2016 at 3:30:55 PM
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We could call it blackjacking.Quote: WizardThree-day suspension for hijacking.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
February 26th, 2016 at 3:39:56 PM
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I guess you learned your lesson after the last time me and Djatc stayed.Quote: Mission146It's very rare that I offer to share the location of the hotel I manage, and it would be much more rare for me to offer it to a Forum Member with very few posts here...but PM me if you are going to be within 100 miles of Ohio in any direction and
>I will give you the location of my hotel in exchange for you promising not to stay here.<
Thank you.
For those who don't know the story, lets just say we got evicted and had 15 minutes to get out. We will tell the story some day, but for now just leave it at that.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
February 26th, 2016 at 3:51:11 PM
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Yeesh. Tough crowd. The internet issues seem to warrant some complaints, IMO, but not the room service. I see room service carts sitting in hallways for days at a time in most Vegas hotels.
One of my biggest pet peeves in Vegas hotels is crappy in-room Internet connections. They charge you for it, whether you want it or not, so it better work!
I have no problems complaining about slow wifi. Easy way to get them to waive resort fees too...
One of my biggest pet peeves in Vegas hotels is crappy in-room Internet connections. They charge you for it, whether you want it or not, so it better work!
I have no problems complaining about slow wifi. Easy way to get them to waive resort fees too...
Ding Dong the Witch is Dead
February 26th, 2016 at 4:26:22 PM
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Never complain about internet access or speeds... the boothlings can't do a thing about it and don't really understand what you are talking about anyway. Internet is usually contracted out, they don't know what to do even if they could do something.
Internet in Hotel Lobbies is often "choked" by the hotel so it will be slow and painful and used only for checking in stuff, not checking email or playing games. Go elsewhere in the hotel and you can often find your internet signal gets stronger and you can stay connected longer than in the lobby.
Room Service and House keeping issues should be discussed with them and usually there is no need to call a manager; not even the guy with the clipboard who "dispatches" the housekeepers.
Room Service has shift changes too and may be emphasizing delivery of hot food over picking up the used plates at some unknown later time. I'd not bug them if its such a trivial matter.
I focus on cleanliness in the room and other amenities so its a real feeling of "refuge" if you are having a bad time at the tables or have foolishly stuffed yourself at the buffet or drunk too much free booze. Other than that, I focus on what happens in the casino. That is where I spend my money and that is where I expect good service. It is also where I like to think the casino should concentrate their efforts.
Internet in Hotel Lobbies is often "choked" by the hotel so it will be slow and painful and used only for checking in stuff, not checking email or playing games. Go elsewhere in the hotel and you can often find your internet signal gets stronger and you can stay connected longer than in the lobby.
Room Service and House keeping issues should be discussed with them and usually there is no need to call a manager; not even the guy with the clipboard who "dispatches" the housekeepers.
Room Service has shift changes too and may be emphasizing delivery of hot food over picking up the used plates at some unknown later time. I'd not bug them if its such a trivial matter.
I focus on cleanliness in the room and other amenities so its a real feeling of "refuge" if you are having a bad time at the tables or have foolishly stuffed yourself at the buffet or drunk too much free booze. Other than that, I focus on what happens in the casino. That is where I spend my money and that is where I expect good service. It is also where I like to think the casino should concentrate their efforts.
February 26th, 2016 at 4:37:26 PM
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Well standards and expectations do vary.
I wish I could link to the original of this breezy review & trip report, complete with photos, but it has disappeared along with the site it was on, so all I have now is this opening snippet I quoted about 8 or 9 years ago:
Then there's this guy, who gets around a lot on the interwebz:
I wish I could link to the original of this breezy review & trip report, complete with photos, but it has disappeared along with the site it was on, so all I have now is this opening snippet I quoted about 8 or 9 years ago:
Quote:I really don't know why everyone is so down on the Tropicana... I just spent a week there and had a great time.
Some of the amazing features in my room:
Assorted Foods
Admittedly, these foods were under the bed when I checked in, but still...
<SNIP>
[Original had photo of rotting food that had been left shoved under bed, before he continued with more similar tongue-in-cheek commentary & pics of a room that truly sucked in a property that soon afterward went through bankruptcy.]
Then there's this guy, who gets around a lot on the interwebz:
Suck dope, watch TV, make up stuff, be somebody on the internet.
February 26th, 2016 at 5:06:37 PM
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Quote: AxelWolfI guess you learned your lesson after the last time me and Djatc stayed.
For those who don't know the story, lets just say we got evicted and had 15 minutes to get out. We will tell the story some day, but for now just leave it at that.
Oh? Yes sir, you are going to have to complete that story very soon. And then we want Mission's version [if he was involved?]
the next time Dame Fortune toys with your heart, your soul and your wallet, raise your glass and praise her thus: “Thanks for nothing, you cold-hearted, evil, damnable, nefarious, low-life, malicious monster from Hell!” She is, after all, stone deaf. ... Arnold Snyder
February 26th, 2016 at 5:21:09 PM
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Quote: FleaStiffNever complain about internet access or speeds... the boothlings can't do a thing about it and don't really understand what you are talking about anyway. Internet is usually contracted out, they don't know what to do even if they could do something.
Why not? They charge you for it in the non-optional resort fees. If it doesn't work, I'm bitching!
Ding Dong the Witch is Dead
February 26th, 2016 at 5:44:33 PM
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Quote: ams288Why not? They charge you for it in the non-optional resort fees. If it doesn't work, I'm bitching!
I tend to agree with that part of the OP's argument. Those hotels charge $30 per night now for a resort fee. So, if one chooses to spend time in the room using the internet, it should work. I would've complained in order to get the resort fees waived. Since his hotel comped him a couple of nights in the future, to me, that was far above and beyond what I would've expected. I remember staying at the Flamingo two Marches ago and the main pool was being renovated. They gave us access to the tiny kids pool but that was a real bummer since one of the reasons I stayed at the Flamingo was for its main pool. I spoke to someone about giving me a break on the resort fee for that but they wouldn't budge. The OP got far more justice than I did.
As for the room service complaint, that was pretty petty. If the food came in a promptly manner, that is the important part. It is customary to place the tray outside the room when finished and the staff will get to it when they have a chance. Getting the food to guests should be a far bigger priority than cleaning up the dishes immediately afterwards.
Either way, though, I wouldn't have let something that small ruin my vacation as the OP claims to have. I'd rather be out having fun than hanging out at the room anyway.
February 26th, 2016 at 6:01:45 PM
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I would like post my vote on worst and second worst in room Wifi on the strip. In a tie for first place, Paris and Planet Hollywood.
February 26th, 2016 at 6:26:38 PM
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I agree in this day and age they shouldn't have any problem with supplying internet. Quit being so dam cheap.
If the Las Vegas airport can offer fast FREE WiFi there's no reason (other than greed) not to have quality reliable internet.
Makes me wonder how much money the in room movie services are losing nowadays. I haven't use that service in years. We used to average at least 1 movie per 2 night stay.
If the Las Vegas airport can offer fast FREE WiFi there's no reason (other than greed) not to have quality reliable internet.
Makes me wonder how much money the in room movie services are losing nowadays. I haven't use that service in years. We used to average at least 1 movie per 2 night stay.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
February 26th, 2016 at 6:30:48 PM
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Note the OP said WIRED internet, instead of wireless. I do see at some hotels they still offer the direct Ethernet cable access. Perhaps that was the issue, who knows (Cares?). That said, I use the WiFi at Cosmo for up to 4 devices and have never had an issue other than having to sign back on each day.
February 26th, 2016 at 6:30:57 PM
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Classic. At least the first 2:23 that I watched.Quote: DrawingDead
Then there's this guy, who gets around a lot on the interwebz:
So that's what Mission146 looks like. I had pictured taller !
There's emptiness behind their eyes
There's dust in all their hearts
They just want to steal us all and take us all apart
February 26th, 2016 at 6:43:12 PM
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LOL if he was using an ethernet cord no wonder it didn't work. He was probably using a 1995 computer with a slow ethernet adapter.Quote: BozNote the OP said WIRED internet, instead of wireless. I do see at some hotels they still offer the direct Ethernet cable access. Perhaps that was the issue, who knows (Cares?). That said, I use the WiFi at Cosmo for up to 4 devices and have never had an issue other than having to sign back on each day.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
February 26th, 2016 at 7:51:11 PM
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Quote: FleaStiffRoom Service and House keeping issues should be discussed with them and usually there is no need to call a manager; not even the guy with the clipboard who "dispatches" the housekeepers.
Room Service has shift changes too and may be emphasizing delivery of hot food over picking up the used plates at some unknown later time. I'd not bug them if its such a trivial matter.
I focus on cleanliness in the room and other amenities so its a real feeling of "refuge" if you are having a bad time at the tables or have foolishly stuffed yourself at the buffet or drunk too much free booze. Other than that, I focus on what happens in the casino. That is where I spend my money and that is where I expect good service. It is also where I like to think the casino should concentrate their efforts.
Agree with most of this; especially the last paragraph. I don't need much out of my room. I'm probably there less than 8 hours total per 24 hours in Vegas. I'm sure for other people it's even fewer.
"So drink gamble eat f***, because one day you will be dust." -ontariodealer
February 26th, 2016 at 8:00:18 PM
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Quote: AxelWolfLOL if he was using an ethernet cord no wonder it didn't work. He was probably using a 1995 computer with a slow ethernet adapter.
Hey, don't knock it man. A hotel with a good ethernet jack is a godsend. If it's set up right it's way faster than wifi and less liable to crash/go down.
My newest work laptop (which is a pretty nice, compact Dell machine with SSDs) still ships with an Ethernet jack. It's juuuuust about to lose it's ubiquitousness though, I will admit that. So many tablets and phablets won't ever have a wired connection.
"So drink gamble eat f***, because one day you will be dust." -ontariodealer
February 26th, 2016 at 8:14:10 PM
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I haven't used a computer in years.
DUHHIIIIIIIII HEARD THAT!
February 26th, 2016 at 8:29:35 PM
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Quote: IbeatyouracesI haven't used a computer in years.
Are you serious? I'm really surprised that's true as a full-time AP. Between keeping all the records and doing sims and analysis and crap. And the networking online.
Do you do all that on a tablet or are you a neo-luddite? This is not meant as an insult at all, more power to you if you can use less technology and live a full life.
"So drink gamble eat f***, because one day you will be dust." -ontariodealer
February 26th, 2016 at 8:35:39 PM
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I just use my phone. Maybe I should have said "my own computer."
I haven't been doing much AP stuff. About retired from it.
I haven't been doing much AP stuff. About retired from it.
DUHHIIIIIIIII HEARD THAT!
February 27th, 2016 at 8:22:45 AM
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Quote: IbeatyouracesI just use my phone. Maybe I should have said "my own computer."
I haven't been doing much AP stuff. About retired from it.
Ah, got it. If you don't mind my asking, have you taken a straight job? Or are you approaching full retirement?
"So drink gamble eat f***, because one day you will be dust." -ontariodealer
February 27th, 2016 at 8:58:57 AM
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Quote: AxelWolfI guess you learned your lesson after the last time me and Djatc stayed.
For those who don't know the story, lets just say we got evicted and had 15 minutes to get out. We will tell the story some day, but for now just leave it at that.
Two guys, one bed and a Miata parked out front. Maybe you and DJ just need to keep it a little quieter when frolicking.
At my age, a "Life In Prison" sentence is not much of a deterrent.
February 27th, 2016 at 9:59:21 AM
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Quote: DRichTwo guys, one bed and a Miata parked out front. Maybe you and DJ just need to keep it a little quieter when frolicking.
My understanding is that they were fine, it was the midget guy in the corner screaming that was the issue.
He thought they were talking about Triple Play Video Poker.
