Joined: Jan 11, 2010
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April 19th, 2010 at 8:42:27 PM permalink
Tim B. just posted a great review of the Bellagio on April 19, 2010. Enjoyable read Tim, thank you.

One of Tim B.'s comments were that the dealers with generally very rude. Yes, the Bellagio caters towards players with big bankrolls and high rollers, but I still feel that does not give them justification to be rude towards the average joe.

My bet is that if you buy in for $25,000 at the craps table and start tipping like a George, the dealers will suddenly liven up and be your best friend.

Personally, I am a mid roller, but I can not stand surly service from dealers. I want to go somewhere inviting and fun, so if I lose my money I can at least enjoy myself while I do so. Finding a casino is Las Vegas with friendly dealers is one of my top considerations. Smaller or low roller casinos with break-in dealers or new dealers often struggle on customer service, and I understand this because they are concentrating on getting the rules right instead of smiling and being friendly. The biggest and most expensive joints seem to also have this problem dealing with players betting the table minimum. This also makes me not want to play at these casinos.

I guess my question to the community is where are the most unfriendly dealers and where have you found the friendliest dealers in Las Vegas? And how can casinos insure that their dealers are not only properly trained on procedure, but also on customer service?
Joined: Oct 14, 2009
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April 19th, 2010 at 9:27:44 PM permalink
I concur about the Bellagio. I think I can say that every time I've played there I got the cold shoulder from the dealers. However, they aren't the worst. Here are my picks:

Best: Wynn/Encore
Worst: Hooters
It's not whether you win or lose; it's whether or not you had a good bet.
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April 19th, 2010 at 9:33:38 PM permalink
My guess is that I have considerably less experience in Vegas than you, but I'm definitely a low roller so if they're friendly to me then they'd love you. I had an absolutely amazing time at Tuscany, for about 3-4 hours in the very early morning (started around midnight?) I was playing come $5 with full odds and chatting with the dealers about life and their families, tipping $5 whenever I went on a roll. The families part was weird since I'm probably the age of their kids, but I won a good amount (so this might skew my opinion) and had an absolute blast.

I had the entire table to myself and the three dealers (they only had a payout guy on one side). With it being off-strip and if you play at off-hours, the dealers won't be as stressed as you normally find them which I think leads to a lot of them being surly. The best part about this place is that the craps table is next to blackjack and roulette, so I was able to move around games when the craps table got cold and not really lose my rating.
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April 19th, 2010 at 10:42:59 PM permalink
the revied mentioned that they rate play at $25/hand. if i recall mgm rates at $50/hand min. so either my memory is wrong or something seems backwards. is there a list anywhere of min per hand play for rating?
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April 19th, 2010 at 11:34:38 PM permalink
The gaming control board list 81 blackjack tables at Bellagio (roughly half the tables). Out of the blackjack tables roughly half of them are $5 minimum (according to survey).

I know money talks in a town built on tips, but if the corporation makes a decision that they want to cater to low rollers, then they have an obligation to make sure their dealers are uniformly polite.
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April 20th, 2010 at 1:33:20 AM permalink
I was rather shocked that an upscale place would have rude dealers. We all have off days, dealers too, but given their occupation it would be expected that they would maintain a proper attitude even if some guy is a low roller and has clearly wandered into a high roller's casino in error.

Some gamblers wander around the casino betting in fairly low amounts while a spouse is betting large, so it is unwise for a casino to discourage any particular gambler simply because he is betting at the lower limits for a while. Casino personnel are often dealing with people who've been drinking, been losing money and might not be enjoying a vacation as much as they had expected they would. Some people can be very demanding when they are in a casino.

I've experienced rude dealers at Terribles (where I guess one would almost expect it).

Most of the rude dealers I've encountered have been in Biloxi, particularly at a Sweat The Money joint, The Isle of Capri now known simply as The Isle.

I understand that years ago Vegas only looked for dealers that were fast, accurate and protected their game. Then it became a sort of customer service position wherein dealers were expected to smile, greet patrons, even engage in small talk. And some casinos focused on dealers interaction with customers rather than the cards. In the fifties I understand that one casino forbade its dealers to speak to passersby and conversation had to be with those who were actually at his table. Such a rule is unthinkable now.
Joined: Feb 20, 2010
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April 20th, 2010 at 6:43:27 AM permalink
I am a low mid level player (rated $80 to $170 avg bet).
The rudest dealers, as a group, I have encountered were at Caesar's last June. For sure not all of them were rude, and I feel bad to lump in the ones who were nice, but in general, I found many of them to be rude. I thought they were rude when I was up $3600, and I KNEW they were rude after I was down $3000. I know I will never play there again.

The dealers at RIO and Paris have both been mostly friendly. I don't recall any dealer issues at RIO with 20+ hours of play. At Paris I have had a couple of surly dealers with 40+ hours of play. I solved that problem by moving to another table. I have played a couple of hours at Bellagio and did not find the experience unpleasant. I do remember one dealer having the personality of a telephone pole, but I was not offended by it.

I have not played for any length of time at any of the other properties in Vegas, as I tend to keep >95% of my play where I am staying.
Always borrow money from a pessimist; They don't expect to get paid back ! Be yourself and speak your thoughts. Those who matter won't mind, and those that mind, don't matter!
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April 20th, 2010 at 7:07:02 AM permalink
I played quite a bit at the various Harrah's properties in Vegas a few weeks ago... Most of my time at Caesars was spent back in the poker room, where the dealers were very chatty and friendly, though I can't speak for any other areas of the casino.

I played most of my blackjack, roulette, etc. at ~$25/bet at Harrah's and the Rio. The dealers I came across in Harrah's weren't particularly friendly but not rude either. The dealers at the Rio were the best I encountered during my stay and I played there the most because of it.

I didn't spend as much time at MGM properties, but Aria was the place that stood out in my mind as having the friendliest service.
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April 20th, 2010 at 9:35:10 AM permalink
From my experience, I'd say that the Pai Gow dealers at Bellagio are very friendly. The craps dealers are probably more professional (dice move very fast) and only somewhat unfriendly (in that there was no greeting, no how are you, no chatting at all, even when tipping). It's the blackjack tables, and particularly during the daytime, where the dealers are surly and just unfriendly. It actually turned me right off of gambling at the Bellagio. At nighttime, the 21 dealers do lighten up somewhat.

There are NO $5 Blackjack tables at the Bellagio, except early on a weekday morning, where I saw two (they were $10 later in the table). There is a great deal of $10 Blackjack at Bellagio, all with the same CSMs, Hit Soft 17 rules.
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April 20th, 2010 at 10:11:22 AM permalink
I haven’t really played very much in the Bellagio, even though we visit the fountains, lobby, and conservatory every time we are in Las Vegas. Thus, I don’t really have valid input on the friendliness of their dealers. My only comment on the posted review is regarding the description of the payouts at craps:

Quote: Tim B.

…31 for 1, 16 for 1 on horn bets, and 10 and 8 to 1 on hardway bets

I am skeptical about the “to 1” on the hardway bets. I feel certain it should be “for 1”, even though I have seen other threads in this forum where people have said 10 and/or 8 to 1 about hardways.

It may be off topic, but I will relate a little anecdote about a visit to the Bellagio back in 2003. My wife and I wanted to see the Cirque du Soleil “O”, and we arrived very hopefully at the theater in the early evening without tickets. We asked at the box office about same night availability. We were told that nothing would be available for the early show and that there was nothing currently available for the late show. We were told that tickets might become available (i.e., VIPs might not ask for all that had been held back), and we could try our luck in a line to the side that would form about 90 minutes later.

While waiting for time to get into line, I went over to a $10 crap table, bought in for my usual low bankroll (probably $100 back then) and left the table while I was up just over $600. Before I cashed in my chips, I told my wife she should take home a few of the $1 chips I had left as souvenir gifts for her friends – what else could you get for $1 that truly shouted "Vegas" and did it with a bit of class? I kept one of the chips myself, and that was the start of my chip-collecting obsession.

We did get the tickets to the show (great imposter-VIP location), at $150 each, so I have always claimed that the Bellagio paid us $300 to watch “O” that night.

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