Can anyone help me figure this out???

I work at a casino and just audited my blackjack dealers to see how many hands/decisions per hour they were dealing. The results were 82 DPH on 6 deck shoe w/shuffler and 74 DPH on double deck w/shuffler. The industry standard is 94.4 DPH on the shoe and 85 DPH on double deck. My question is, how can I figure out how much I am losing due to under performance? Thank you to anyone who can help me open my brain and figure out a direction to go into here!

Quote: jlink

I work at a casino and just audited my blackjack dealers to see how many hands/decisions per hour they were dealing. The results were 82 DPH on 6 deck shoe w/shuffler and 74 DPH on double deck w/shuffler. The industry standard is 94.4 DPH on the shoe and 85 DPH on double deck. My question is, how can I figure out how much I am losing due to under performance? Thank you to anyone who can help me open my brain and figure out a direction to go into here!

I don't know what your profit per hand is. It looks like you should be making 15% more profit on the both games. However, I thought 70-72 hands per hour was the norm in blackjack, according to my "hands per hour" guide. source.

The industry standards for DPH is different from HPH. To arrive at a DPH I count the amount of total hands dealt on a table in 1 hour and divide by the amount of players. Lets say the dealer dealt out a total of 400 hands and I had 4 players on the game. The DPH would be 100. So the industry average on a 6 deck shoe with a shuffle master is 94.4. I'm just trying to figure out an equation that could help me compute the loss. Thanks

Also, you would only be "losing" if increasing your hands per hour also increases your total hands per shift. It doesn't matter if you end up taking a customer's money in 60 minutes or 70 minutes if you don't end up dealing additional hands to different customers. This is certainly going to happen at busy times in any casino. The best dealers are not necessarily those that get the most hands per hour out. I think the best dealers are those that deal as fast as reasonable to the given set of players. I wouldn't want a dealer to deal the same speed to a group of players that are just learning as to a group of seasoned BJ players. You can easily drive away players by running over them. It's important for the casinos to remember that for most players it's entertainment and often expensive entertainment. There's nothing worse than losing your money and not having fun while doing it.

I appreciate your narrative Mark but that is a discussion for another day. I really am just looking for a formula that can help me figure out how to determine lost revenue due to under-performance of the market average decision per hour threshold. Thanks!

Quote: jlink

I work at a casino and just audited my blackjack dealers to see how many hands/decisions per hour they were dealing. The results were 82 DPH on 6 deck shoe w/shuffler and 74 DPH on double deck w/shuffler. The industry standard is 94.4 DPH on the shoe and 85 DPH on double deck. My question is, how can I figure out how much I am losing due to under performance? Thank you to anyone who can help me open my brain and figure out a direction to go into here!

Seems like you should subtract the actual number of deals per hour from the industry standard, then multiply by the average number of players at the table to get the total number of undealt hands per hour. Multiply this by the house EV per hand to get your hourly lost revenue.

That sounds reasonable, dk.
Though the most critical consideration will not be in determining the extent of underperformance to industry standards but if there is any underperformance at that particular casino dealing to those particular players. Beginning players, players who can't add, delays caused by floor imposed rigamarole, speed at start of shift versus end of shift... all these things matter.
A dealer who slows down a bit and announces hand totals can make far more money for the casino than a dealer who goes lickity-split and never opens his mouth.

Do you dealers get industry standard wages and industry standard tokes?

You'll still missing some variables in your analysis.

You need to figure out your average profit per hand. This requires to you to estimate the average bet of your patrons and the average house edge you put them on. After you get that, you can figure out how much you are "losing" by dealers not meeting your expected hands per hour total.

I think you also need to look at how many tables you have open during your shift. If you have too many tables upon, there will be fewer players at each table and dealers will be dealing out fewer decisions. You probably know this already.

I agree with the Wizard: 94 "decisions" per hour seems a little high to me. I would think 70 or 80 to be a more reasonable figure.

Quote: jlink

I work at a casino and just audited my blackjack dealers to see how many hands/decisions per hour they were dealing. The results were 82 DPH on 6 deck shoe w/shuffler and 74 DPH on double deck w/shuffler. The industry standard is 94.4 DPH on the shoe and 85 DPH on double deck. My question is, how can I figure out how much I am losing due to under performance? Thank you to anyone who can help me open my brain and figure out a direction to go into here!

Ways to speed up DPH.

Get an automatic shuffler (oops -- too expensive -- oops you have one).
Place cut card deeper in the deck (shuffle less often).
Bring in fills less often.
Resolve disputes faster.
Clean spills faster.
Don't have the dealers involved with rating or tracking players.

Etc.

I agree with Teddy, you need a lot more information -- among which is total decisions per day and average bet size.

Here is a simple way of answering your question. If there is one less DPH at a $10 average bet (and a normal 6D game with about a 1% house edge due to poor play), that's 10 cents per hour in reduced earnings for that one decision.

Can you get it from here? If not, you'll need to supply total daily decisions and average bet.

--Dorothy

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DG's Minimally Offensive Signature

Quote: jlink

I work at a casino and just audited my blackjack dealers to see how many hands/decisions per hour they were dealing. The results were 82 DPH on 6 deck shoe w/shuffler and 74 DPH on double deck w/shuffler. The industry standard is 94.4 DPH on the shoe and 85 DPH on double deck. My question is, how can I figure out how much I am losing due to under performance? Thank you to anyone who can help me open my brain and figure out a direction to go into here!

I am guessing that the house edge at a normal table under liberal rules is probably about 2% given that you have about 10% who play optimal strategy at 0.5%, 30% decent basic strategy at about 1%, and the other 60% at about 5%. So, an average house advantage of 3.5%

So, 12.5 DPH x 3.5% x your total bet (assuming $60) at a 6 shoe table = 12.5 x .035 x 60 = $26.25/hour
And 11 DPH x 3.5% x your total bet (Assuming $60) at a double deck shoe = 11 x .035 x 60 = $23.10/hour

I'd like to apologize for not reading the original post clearly. I thought I was responding to a dealer, not someone responsible for the performance of the games. My response was intended to encourage a dealer who may be getting pressure and being told the only measure of a dealer is hands per hour. I apologize if it seemed like I was offering advice you did not ask for.

Sorry double post.