It's starts out with "We'd love to hear your thoughts"...
Here's the rest...
We've noticed you haven't
taken advantage of the exclusive offers
we've sent your way.
We want to make sure that we're
offering guests like you what you want. In order to
help us improve, we would like to ask you
a quick question.
Then it wants to know what your reason is with multiple choice questions (it won't let me see the questions again as I already sent it in). But it gave answers like...
-You don't go to Vegas any more
-You are going to a different casino
-You have never seen any offers
My wife and I have typically found the Venetian/Palazzo to be less tight fisted on their offers (and also get offers occasionally from the Cosmopolitan). The Wynn pissed me off years ago by their stinginess in regards to comps. Then when they went to 2x craps, it was over for me. I'm guessing their business is down?
I think it's just that business models are changing for companies all over the world, especially in the U.S., because a lot of major things have happened causing a lot of economic shift. There was 9/11, 2008, politics going crazy for the last decade or so, and generational shifts (baby boomers retiring, millennials up and coming).
Or maybe Wynn just sucks, I don't know...haha...I'm not an economist.