LIV777
LIV777
Joined: Dec 5, 2019
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December 5th, 2019 at 9:24:06 AM permalink
Hi All,
Can anyone share the industry standard for casino loss based on dealer errors?
In other words, what is a casinoís per hour, per dealer cost attributed to dealer mistakes?
Happy with any stats in this sense or a good source to get these stats.
Thanks!
Last edited by: LIV777 on Dec 5, 2019
SOOPOO
SOOPOO
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LIV777
December 5th, 2019 at 2:34:11 PM permalink
Quote: LIV777

Hi All,
Can anyone share the industry standard for casino loss based on dealer errors?
In other words, what is a casinoís per hour, per dealer cost attributed to dealer mistakes?
Happy with any stats in this sense or a good source to get these stats.
Thanks!



Welcome! It's a great question. But I am sure there is no industry standard, per se. Do you consider a 'flashing dealer' an error, by the way? There must be huge differences depending on game, side bets, table minimums and maximums, number of players per table, amount of oversight by pit boss, technology used (Pai Gow poker reader has essentially eliminated dealer mis-sets, as an example), and probably 4 other things I haven't thought of.
I just thought of another.... Dealer experience....

Zcore I think is in casino management, and hopefully will add to my comment.
Zcore13
Zcore13
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LIV777
December 5th, 2019 at 4:35:28 PM permalink
Quote: SOOPOO

Welcome! It's a great question. But I am sure there is no industry standard, per se. Do you consider a 'flashing dealer' an error, by the way? There must be huge differences depending on game, side bets, table minimums and maximums, number of players per table, amount of oversight by pit boss, technology used (Pai Gow poker reader has essentially eliminated dealer mis-sets, as an example), and probably 4 other things I haven't thought of.
I just thought of another.... Dealer experience....

Zcore I think is in casino management, and hopefully will add to my comment.



Lots of factors, as you mentioned, go into considering the affect of dealer mistakes. As a Director, I just considered it part of doing business and made sure my games House Edge could not be overcome by an innocent mistake. Everyone in every profession makes mistakes. Servers drop food, Dr's mis-diagnose, football players fumble.

Errors also go both ways. A dealer could pay when they shouldn't or overpay, but could also take or underpay. I'd say errors tend to end up favoring the players in the long run because many player will speak up when not paid or underpaid, while they stay silent if paid wrongly or overpaid.

Whatever the percentage is, it's VERY small, unless you have someone who is paying hands wrong everytime, or a new game is being paid incorrectly. In both cases, it would be a matter of hours or days before that should be exposed, in most cases.

Every situation is different of course.


ZCore13
I am an employee of a Casino. All the personal opinions I post are my own and do not represent the opinions of the Casino or Tribe that I work for.
michael99000
michael99000
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LIV777
December 5th, 2019 at 9:35:31 PM permalink
4 card poker dealers are notorious for not realizing they have a flush when setting their hand. Iíve seen this many times.

Iíve also known of several roullete dealers who routinely forget that someone is playing colored chips as quarters and thinks they are playing nickels. A $500 cash re-buy gets you $2500 in your colored chips. Usually happens when itís a low limit table and someone plays quarters
LIV777
LIV777
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December 9th, 2019 at 5:16:15 AM permalink
ZCore13, SOOPOO and Michael99000 thank you all for your detailed responses.
I am also in casino operations and working on a project whereby I am trying to quantify the average cost of dealer errors for a casino. This is part of a bigger project that would help my company determine whether to employ a certain new technology that has the added benefit of tracking dealer errors so they can eventually be coached (not crucified :))

Granted there are a myriad of scenarios for dealer errors and I fully understand errors are an inherent part of a casino's operation.
I was hoping research had been done to establish an industry standard so I have reached out to UNLV's research department and if I am able to get an answer, I will share.

Don't mean to flog a dead horse here but are you aware of any data or sources regarding capping & pinching bets (past posting) and a possible cost impact on casinos?
Many, many moons ago, I participated in a seminar by a reformed casino cheat who was working with authorities and established casinos to train on how casino cheats operate. Back then he mentioned a statistic I haven't been able to find online. Something along the lines: a casino loses an estimated X dollars per dealer per hour due to past posting.

Thanks very much for your input!
Zcore13
Zcore13
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LIV777
December 9th, 2019 at 6:45:38 AM permalink
If the technology can teach dealer errors why can't it stop them? That will be the next huge technology jump. All games will have card reading technology and led lights.

The game will know every hand total or poker hand or hand value and will light up the correct winning hands and pay amounts. A love dealer will still deal, but mistakes will almost be completely eliminated.

I'd wait for that. Hands per hour sensors and things that can read an error after the fact seem like a waste of time and money to me.


ZCore13
I am an employee of a Casino. All the personal opinions I post are my own and do not represent the opinions of the Casino or Tribe that I work for.
LIV777
LIV777
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December 9th, 2019 at 9:36:17 AM permalink
Thanks, appreciate the input.

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