AxelWolf
AxelWolf
Joined: Oct 10, 2012
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September 10th, 2015 at 2:58:41 AM permalink
Quote: Frudace


I told him if you are accusing me of getting half of the winnings or a large sum amount money from my friend, please show me the evidence (video) and I'll gladly pay you guys back..

Why would you offer to pay anything back? If your friend legitimately hit the original jackpot, why would it matter how much he gave you?

You shouldn't have said anything like that. But since you went down that road, you should've said, you're friend was the one who hit the original, legitimate jackpot, and you only received $20 to tip in his behalf. If they can prove he didn't hit the original jackpot, you'll gladly give the casino his information, because what you witnessed WAS 100% legitimate. I'm not suggesting you be a rat, but if somehow he was up to something, that you missed. I would be upset he got you involved in something sketchy without your knowledge.

There should be a computer time log on the jackpot. There should be 2 jackpot slips from 2 different employees(one for each jackpot) that include the times. It should show the 2nd jackpot being paid after you left. I would mention to them they may want to investigate both employees. One or both may be cheating the casino. Perhaps someone was trying to cover their ass and fudged the times on the jackpot slips, making it look like you guys were the 2nd jackpot claimers.

I would assume the computer generates the jackpot slip. I'm not sure if they can just edit times or what system they have. If I were you, I would find out.

2 employees usually have to verify jackpots before payment is made and then watch that the proper amount is given. Oftentimes the 2nd person just assumes it's right. 99% of the time everyone assumes the machine is accurate. Did you notice how this process works there? Sometimes it can be any 2nd employee Bartender, supervisor, change person(almost extinct) other floor person(usually the case) security, cocktail waitresses(not usually).

I'm surprised no one noticed noticed it wasn't reset. It's possible the machines key reset function may be malfunctioning.

Drich should have a better Idea how this could've happen.

I would name names of the people involved. Especially the guy you talked to on the phone or whatever.

PS. What exactly did he hit, im surprised you left that detail out.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
AxelWolf
AxelWolf
Joined: Oct 10, 2012
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September 10th, 2015 at 3:12:43 AM permalink
Quote: RS

I don't think it's that unusual. I've almost forgotten to cash out several times after hitting a jackpot. The slot attendants almost always tell me, "Remember, you still have some credits on the machine."

I agree, especially since people are usually excited about hitting a jackpot.

But the fact that they hung out, ordered a few drinks and tipped makes it even more strange.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
Frudace
Frudace
Joined: Sep 9, 2015
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September 10th, 2015 at 11:49:32 AM permalink
Quote: AxelWolf

I agree, especially since people are usually excited about hitting a jackpot.

But the fact that they hung out, ordered a few drinks and tipped makes it even more strange.



Actually I was already in the process of ordering shots before he got paid out. We left after that and didn't hang out by that area.
Frudace
Frudace
Joined: Sep 9, 2015
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September 10th, 2015 at 11:56:25 AM permalink
Quote: AxelWolf

Why would you offer to pay anything back? If your friend legitimately hit the original jackpot, why would it matter how much he gave you?

You shouldn't have said anything like that. But since you went down that road, you should've said, you're friend was the one who hit the original, legitimate jackpot, and you only received $20 to tip in his behalf. If they can prove he didn't hit the original jackpot, you'll gladly give the casino his information, because what you witnessed WAS 100% legitimate. I'm not suggesting you be a rat, but if somehow he was up to something, that you missed. I would be upset he got you involved in something sketchy without your knowledge.

There should be a computer time log on the jackpot. There should be 2 jackpot slips from 2 different employees(one for each jackpot) that include the times. It should show the 2nd jackpot being paid after you left. I would mention to them they may want to investigate both employees. One or both may be cheating the casino. Perhaps someone was trying to cover their ass and fudged the times on the jackpot slips, making it look like you guys were the 2nd jackpot claimers.

I would assume the computer generates the jackpot slip. I'm not sure if they can just edit times or what system they have. If I were you, I would find out.

2 employees usually have to verify jackpots before payment is made and then watch that the proper amount is given. Oftentimes the 2nd person just assumes it's right. 99% of the time everyone assumes the machine is accurate. Did you notice how this process works there? Sometimes it can be any 2nd employee Bartender, supervisor, change person(almost extinct) other floor person(usually the case) security, cocktail waitresses(not usually).

I'm surprised no one noticed noticed it wasn't reset. It's possible the machines key reset function may be malfunctioning.

Drich should have a better Idea how this could've happen.

I would name names of the people involved. Especially the guy you talked to on the phone or whatever.

PS. What exactly did he hit, im surprised you left that detail out.



When I said I would gladly pay them back is when they accuse me of accepting half of the winnings which did not happen. So I put them on the spot, show me the evidence that I receive that much sum of money I'll pay it back. They have nothing to show guaranteed.

And the process of being paid out was the attendant and his/her supervisor also there to make sure everything was legit and accurate. right now I'm thinking they trying to recover their loss because I'm not sure what happen on their end when they make a mistake like this and payout out two times. They might be on the hook and have to pony up the $$ themselves.

My friend hit a royal flush hearts.
AxelWolf
AxelWolf
Joined: Oct 10, 2012
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September 10th, 2015 at 2:04:30 PM permalink
Quote: Frudace

When I said I would gladly pay them back is when they accuse me of accepting half of the winnings which did not happen. So I put them on the spot, show me the evidence that I receive that much sum of money I'll pay it back. They have nothing to show guaranteed.

And the process of being paid out was the attendant and his/her supervisor also there to make sure everything was legit and accurate. right now I'm thinking they trying to recover their loss because I'm not sure what happen on their end when they make a mistake like this and payout out two times. They might be on the hook and have to pony up the $$ themselves.

My friend hit a royal flush hearts.

If a supervisor was present at the time then I would find out who they were and ask some questions.

Did you contact gaming? This is serious matter since they accused you guys of taking something that you weren't entitled to. I would insist they clear my name.

There has to be paperwork and possibility video. The video doesn't have to show you guys at the machine. It just has to show that you weren't there or had already left when they payed the other person. The times on the jackpot slips should help prove that, unless they falsified the times.

It's mind boggling as to why they believe it was you guys that double claimed the jackpot.

How did they recognize you when you returned? I assume video? If so, they should be able to rule you guys out with a timeline.

What about the statement from the bartender? That should be good enough. Someone should remember paying the other person.

I would demand an investigation and contact gaming.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
RS
RS
Joined: Feb 11, 2014
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September 10th, 2015 at 2:22:43 PM permalink
I don't know what kind of slips and stuff are generated when non-W2G jackpots are hit (ie: $1,000). The machine locks up and requires a hand-pay, but does not require a W2G. I suspect there'll be no "paper-trail" related to this jackpot.
waasnoday
waasnoday
Joined: Jan 13, 2015
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September 10th, 2015 at 4:09:24 PM permalink
The casinos gaming machine system should have reporting software installed. We use Bally but there are others out there. That reporting software will have the time, amount of the jackpot and the identifying number of the machine that awarded the prize. There should also be an audit function that would report any changes to the amount, date, or time. If it is like ours, the payout slip will have other information such as who printed the slip. If the slip were a reprint, that should also be printed on the slip. I am not sure how it is in commercial casinos, but in native casinos we are required to retain that slip and supporting reports for a minimum period of at least 3 years I believe. I am a little rusty on that timeframe though because at my casino we keep the paperwork for 10 years. In any case there should be some sort of paper/data trail for the jackpot and if the time/date/value of the jackpot was changed in any way then the casino's Revenue Audit department would be aware of it.

The casino should retain video footage of this jackpot due to their concerns of it being fraudulent, but do not expect them to show you this unless the issue goes to court.

Now it may be that they ran their reports and found out the machine was malfunctioning in which case they would claim this as a fraudulent jackpot but that really should have been known at the time of the payout and I doubt this is the case here.

As others have suggested, a visit/call to the gaming commission would be a good idea.
Frudace
Frudace
Joined: Sep 9, 2015
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September 10th, 2015 at 5:19:12 PM permalink
Quote: RS

I don't know what kind of slips and stuff are generated when non-W2G jackpots are hit (ie: $1,000). The machine locks up and requires a hand-pay, but does not require a W2G. I suspect there'll be no "paper-trail" related to this jackpot.



You are correct. My friend receive no paper work. He just sign off on the payout.
Frudace
Frudace
Joined: Sep 9, 2015
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September 10th, 2015 at 5:26:57 PM permalink
Quote: AxelWolf

If a supervisor was present at the time then I would find out who they were and ask some questions.

Did you contact gaming? This is serious matter since they accused you guys of taking something that you weren't entitled to. I would insist they clear my name.

There has to be paperwork and possibility video. The video doesn't have to show you guys at the machine. It just has to show that you weren't there or had already left when they payed the other person. The times on the jackpot slips should help prove that, unless they falsified the times.

It's mind boggling as to why they believe it was you guys that double claimed the jackpot.

How did they recognize you when you returned? I assume video? If so, they should be able to rule you guys out with a timeline.

What about the statement from the bartender? That should be good enough. Someone should remember paying the other person.

I would demand an investigation and contact gaming.



I will contact gaming tomorrow about this.

They have all video but will not show any of it to us. The way they recognize us was because I'm a regular there and workers know me by name. they look it up that way and when I came back the following week, i gave the floor pit my reward card to accumulate points so I guessing that what alerted them that I was back in the casino. They probably do not no my friend or the other person that claim the 2nd payout. So they went after me thinking I wouldn't find out what actually happen.

When I called back and told the head of security guy about what I found out with my own investigation. He will shock, wasn't aggressive as before but still pushing that we still guilty of the payout then told me give him 15 minutes and he will call me back. He did not call back, I called back the following day. Left voicemail, didn't return a call. This is very strange and fishy. I believe I caught them in a lie.
Wizardofnothing
Wizardofnothing
Joined: Jul 3, 2015
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September 10th, 2015 at 7:14:14 PM permalink
I sense way more to this story but I could be wrong.
No longer hiring, donít ask because I wonít hire you either

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