Which host is better?

Hi. I was getting ready to set up a trip when I was told by the host area over the phone that my host had left the casino for reasons unknown to me. She was always good to me and comped everything from the limo and full RFB.

Now, I was assigned some host at random, but I get the idea that he's the new person on their staff. Will he be more eager to please and more generous because he's new or would an established host be better for me? The new fellow said he's been there for about 6 months. Keep in mind that neither one knows me and the whole system is automated, but they each have some discretion in their decision making.

Who would you go with?

I'd go with the new one.

Quote: Lucca3927

Hi. I was getting ready to set up a trip when I was told by the host area over the phone that my host had left the casino for reasons unknown to me. She was always good to me and comped everything from the limo and full RFB.

Now, I was assigned some host at random, but I get the idea that he's the new person on their staff. Will he be more eager to please and more generous because he's new or would an established host be better for me? The new fellow said he's been there for about 6 months. Keep in mind that neither one knows me and the whole system is automated, but they each have some discretion in their decision making.

Who would you go with?

It depends. However, the rule of thumb is to always go with an host who has been there longer. The tenured host will have experience with the joint and will know what he/she can get away with (which may be comping you more). New hosts tend to be timid about comping and will likely stick by the book so that he/she won't get in trouble. In addition, whenever they assign a new host and they've been there not too long, there is a good chance you got assigned to a junior host or somebody who just got promoted from being a "hospitality host" which is typically an entry level host job.

Quote: Lucca3927

Hi. I was getting ready to set up a trip when I was told by the host area over the phone that my host had left the casino for reasons unknown to me. She was always good to me and comped everything from the limo and full RFB.

Now, I was assigned some host at random, but I get the idea that he's the new person on their staff. Will he be more eager to please and more generous because he's new or would an established host be better for me? The new fellow said he's been there for about 6 months. Keep in mind that neither one knows me and the whole system is automated, but they each have some discretion in their decision making.

Who would you go with?

Find out where your old host went to.. if you can. Talk to her and see who she recommends. Perhaps she could put a call into that person and put in good words for you.

If your old host is M.I.A., I would go with someone who has been at the property for a while. This way you can say you worked with (the old host), and that she gave you this, that, and the other things.... and you were hoping to have the same relationship with the new person. There is a history established in the database and your personal relationship mentioned with the previous host should help establish new beginnings with past accommodations.

The new guy probably doesn't know squat and doesn't have the authority to do much. He needs to go by the book and answer to his boss moreso than those who have been working there for a while.

In my experience the older more experienced hosts are usually willing to comp you better. Perhaps I had skewed experiences, who knows... but we once had 2 hosts at 1 property... the new host was nice, but had to CHECK for EVERYTHING we asked to see if it was cool. The older host always just said "100%, no problem, it's done." Both had access to our same exact play data, so I've got to assume the new hosts don't know what their exact bounds are for certain players. Older hosts are more knowledgeable and apparently more willing to not give a crap =P.

I recently had a "new" host try to charge me $140 for a room in Laughlin because we were not Diamond. He was right that our Diamond had just expired but he didn't take into account that in the three previous hours we played $100k coin in ($50k for me and $50k for my wife). Even after looking at our accounts he repeated that it would be $140 because we are not Diamond. I asked to talk to his supervisor who immediately gave us a very nice suite.

I'd give the new guy a chance but make sure he understands how you were treated before. Emails are often good for this rather than calls or greetings. A simple "I look forward to meeting you sometime, I just want to let you know I have always been RFBL. Room Food (Unlimited) Beverage and Limousine. That gives him no wiggle room to try to knock you back to buffet and deli but no steakhouse or something like that. Feel free to sing your praises such as "I play where I stay" or whatever you want to say, but let him know what the floor is. He wants to raise your level that's fine, but he has to know what it is.

Sometimes a new host is willing to "invest" in players by being generous towards them, sometimes a new host is just too blinded by the rules and his computer system and an awareness of his place on the totem pole.

Good luck... and don't tolerate any "slippage" from your previous status by ANYONE, new or old.