Fortunejack withholding $120,000 winnings.

I'd like to highlight an ongoing attempt by Fortunejack to scam a player for $120k of their winnings. Citing bogus terms and conditions as the reason why it's their RIGHT to keep your winnings when it suits them

The player in question placed a series of bets within fortunejack’s allowed max nets. FJ accepted the bets, but waited until the event was over - and the bets graded as WIN to refuse to honor the bets.

First off they claim the player placed “similar” bets which is just not true, and that the winnings exceeded their maximum payout amount.

Then they deleted the player's entire betting history to hide their shenanigans. I mean who does that? Only a shady casino would delete a player’s betting history and say that it's their right to do so because it's in their terms and conditions.

I would like to point out that this seems to be a Bitcoin casino … I’m not sure how they do things there but a transaction MIGHT possibly be logged on the Bitcoin “ledger”

I see a weird one in their terms but…

Quote:

All bonuses offered by FortuneJack are intended to be used by recreational players, and bonus abuse will not be accepted in any form. Should bonus abuse be suspected, FortuneJack reserves the right to investigate, suspend or cancel any account. FortuneJack also reserves the right to cancel an individual’s bonus and bonus funds.
Fortunejack reserves the right to withhold payments to those using disposable email addresses.
Should we believe a player is abusing a bonus or promotion, we reserve the right to exclude those players from all bonuses and promotions at the site, for an indefinite period of time.
Should we suspect a player has committed bonus abuse, we reserve the right to forfeit the bonus and confiscate funds won using the bonus.
When any disputes arise, the decision of FortuneJack management will be final.

My usual 9 seconds of research came back with a single tidbit of information: Curaçao.

Best of luck in your endeavours.

Hello,
The player did not use any bonus. The original poster states this without any reference or evidence, but what he's referring to is this thread on the Bitcointalk.org (this is the forum that was created by Satoshi Nakamoto, founder of Bitcoin): https://bitcointalk.org/index.php?topic=5368279.0

You'll see how truly amazing that is.

Exactly....

Quote: Dieter

My usual 9 seconds of research came back with a single tidbit of information: Curaçao.

Best of luck in your endeavours.
link to original post

curaco from what i think i understand doesnt even allow the casinos to keep their bank accounts in curaco and they have to have a completely separate country which handles the money coming in and out

Quote: heatmap

Quote: Dieter

My usual 9 seconds of research came back with a single tidbit of information: Curaçao.

Best of luck in your endeavours.
link to original post

curaco from what i think i understand doesnt even allow the casinos to keep their bank accounts in curaco and they have to have a completely separate country which handles the money coming in and out
link to original post

From https://www.gamingcontrolcuracao.org/regulation/online-gaming

Quote:

Complaints

The GCB has not yet started handling complaints as there is no formal procedure for that in place yet. The GCB currently aims to have a complaints procedures in place by the time the new legislation enters into force, which is expected to be the case in the second half of 2022. Please note that it is possible that the GCB will oficially start handling complaints before the new legislation enters into force. As soon as this is the case, we will announce it on this website.

I am now well beyond the 9 second mark.

By comparison, Curaçao is now about two decades into their online gambling foray, and still has not established a formal complaint procedure.

Quote: Dieter

Quote: heatmap

Quote: Dieter

My usual 9 seconds of research came back with a single tidbit of information: Curaçao.

Best of luck in your endeavours.
link to original post

curaco from what i think i understand doesnt even allow the casinos to keep their bank accounts in curaco and they have to have a completely separate country which handles the money coming in and out
link to original post

From https://www.gamingcontrolcuracao.org/regulation/online-gaming

Quote:

Complaints

The GCB has not yet started handling complaints as there is no formal procedure for that in place yet. The GCB currently aims to have a complaints procedures in place by the time the new legislation enters into force, which is expected to be the case in the second half of 2022. Please note that it is possible that the GCB will oficially start handling complaints before the new legislation enters into force. As soon as this is the case, we will announce it on this website.

I am now well beyond the 9 second mark.

By comparison, Curaçao is now about two decades into their online gambling foray, and still has not established a formal complaint procedure.
link to original post

Which must mean every casino is so squeaky clean that they don't need one. That's the ticket!

Quote: heatmap

I would like to point out that this seems to be a Bitcoin casino … I’m not sure how they do things there but a transaction MIGHT possibly be logged on the Bitcoin “ledger”

I see a weird one in their terms but…

Quote:

All bonuses offered by FortuneJack are intended to be used by recreational players, and bonus abuse will not be accepted in any form. Should bonus abuse be suspected, FortuneJack reserves the right to investigate, suspend or cancel any account. FortuneJack also reserves the right to cancel an individual’s bonus and bonus funds.
Fortunejack reserves the right to withhold payments to those using disposable email addresses.
Should we believe a player is abusing a bonus or promotion, we reserve the right to exclude those players from all bonuses and promotions at the site, for an indefinite period of time.
Should we suspect a player has committed bonus abuse, we reserve the right to forfeit the bonus and confiscate funds won using the bonus.
When any disputes arise, the decision of FortuneJack management will be final.

link to original post

Hi, they're not denying the existence of the bets or deposits. What they did was to void winning bets using vague t&c’s to support their decision. According to them:

a) Full time result
b) Who will win the rest of the match

are both similar bets, and so, they voided one of the bets. This is not logical, if they’re identical bets then why offer them? Why wait until after the bets were graded as wins to decide on what action to take? They had enough time to cancel the bets but waited for the result to deny payment. If the bets had lost, they would have appropriated the stake.

Quote: Dieter

My usual 9 seconds of research came back with a single tidbit of information: Curaçao.

Best of luck in your endeavours.
link to original post

You're right. The Curaço licence is not worth the paper its printed on. Their initial response was to dismiss the case out of hand without conducting any proper investigation. It's been appealed though, so watching to see how things develop.

The bets in question were placed on the 29th of October 2021. Each bet placed was a combination of 2 events, so the bet odds were a multiplier of the odds for each event:

1-Bet of 20 XMR (~4750 euros) placed at 21h19, with odds of 20.48 on:
Match A: Heidenheim wins for "full time result" (odds of 3.2)
and
Match B: Lille wins for "first half result" (odds of 6.4)

2-Bet of 1.96 XMR (~475 euros) placed at 21h20, with odds of 20.48 on:
Match A: Heidenheim wins for "full time result" (odds of 3.2)
and
Match B: Lille wins for "first half result" (odds of 6.4)

3-Bet of 20 XMR (~4750 euros) placed at 21h22, with odds of 19.84 on:
Match A: Heidenheim wins for "which team wins the rest of the match" (odds of 3.2)
and
Match B: Lille wins for "first half result" (odds of 6.2)

4-Bet of 2.61 XMR (~500 euros) placed at 21h24, with odds of 20.42 on:
Match A: Heidenheim wins for "which team wins the rest of the match"
and
Match B: Lille wins for "first half result"

FortuneJack waited for the outcome of the bets then cancelled bets 2,3 and 4 claiming they were identical to bet 1.

It's really sad that a so called reputable betting company as such as FortuneJack (well so I thought, until they did this crazy act of theirs) could do such a thing. The guy has clearly won the bet as stipulated in their contract etc, so what is happening here, I don't care what explanation they gave its still not going to justify you try to deny and cover up every trace of the transaction between you and the client.


So if a company as fortunejack could come out to claim the player placed the bets repeatedly, if that's was true did they in any way delete or alert the player immediately to prompt him to discontinue playing, cause I know that every company has a terms and conditions if I am not mistaken.


They need to do better to salvage this situation as soon as possible or it would go a long way to tarnish their image and reputation and go a long way to affect the many other betting companies out there.