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13 members have voted
Two slot techs and 30 minutes later they got the machine back up and running, but it was a complete machine reset, no credits. So my friend asks "What happened to my $20?" to which the slot tech responded "Oh sorry honey, it's gone."
I would think that a machine that completely reset would have to be put out of service and reported to the gaming control board for, at the very least, accounting purposes. For older IGTs, a complete reset would also reset denomination and payback percentage to the machine's default settings.
It seems against procedure of a legit casino (and slot techs) to just get it fired up and carry on like nothing happened.
702 486 2000
702 486 2020
This is the best way to train ignorant employees.
I waited 30 mins on a slot tech to come fix it. I was miserable and pissed. Not only because of the wait, but because I was only on SPIN 3 of a bonus.
Slot tech fixed it, and luckily my bonus resumed right where it left off. The very next draw I hit 7/7! Worth the wait!!!!!
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I am surprised there aren't rules that the machine has to restore the original status (or give enough info to a slot tech).Quote: mwalz9
...[in the middle of a feature]...machine locked up..Slot tech fixed it, and luckily my bonus resumed right where it left off....
(i) I've also had exactly the same, I think a power glitch; the machine just went back to where it was, the exact spin in the series, and carried on. I also had an issue once that the machine ran me a feature where all wins were a multiple of 5p but it somehow gave me 78p. That, and other quirks I've seen, is how I learnt the slot tech can see all the wins within a feature (I think it also keeps the reel position numbers).
(ii) In the UK there are strict regulations that any machine has to store the status (and hence outcome of spins) to a disk, so if there's a power failure or problem the machine can get back to the original position and/or the slot tech can see the recent history of plays, balances and money in/out. It also keeps history, so things like long term House Edge or Total Money In and Out can be checked.
(iii) When a machine did underpay me, although it was a documentation error and only a small difference, my local casino were very nice and gave me an ex gratia payment. I have no idea whether the company that leases the machines did change it as Covid came along.
The old Sands casino in AC, around 1999, maybe 2000. I'm upstairs playing a wheel of fortune game that the bonus round awards a spin on a prize wheel. You can win 15-1000 credits on each spin and from experience, most spins win 40-125. So I hit the bonus and the wheel comes up but doesn't spin. I call an attendant over and he fusses with it but nothing happens. He calls a tech but it is a good twenty minutes before he comes. I'm fairly pissed about the delay but the tech seems like a nice guy and he calms me down a bit with his banter. He says it is going to take a few minutes to reset so I can go use the restroom and he'll watch the machine. I come back and the machine is all ready to go. He tells me he is sorry for the long delay but I should be happy now and leaves. I hit the button, the wheel spins and lands on 1,0000. This was my go-to machine in AC until the Sinatra machines came out and I never hit 1,000 before, or after. I'm sure it was all a coincidence.
I don't think casinos want Customers TO KNOW THAT THEY HAVE BEEN cheated.Quote: jjjoooggg
I donít think casinos want Customers to be cheated.....
Case in Point:
A few years ago, a local casino was giving away cars as a big promo. Straight-forward enough, earn 25 TC's and get one entry. So sure, what the heck, I'll play.
EXCEPT, buried in the fine-print of the Official Rules ( which just getting a copy of was an ordeal ) was a note that said something like "Additional promotional entries may be provided to select customers".
So I reached out and asked how many.
The response in writing was "up to 5,000" per person. I'm not a mathematician/statistician, but I know that the level playing field had just been seriously tilted in one direction AWAY from me. ( Unfortunately, I found all this out after the fact ).
State law said that all pertinent promotional information had to be included in their advertising. This bit about "stuffing the ballot box" wasn't.
State Gaming Commission didn't do anything, as far as I can tell. Except probably furnishing my name to the Casino ( I don't know if they did or not ).
I also contacted the Attorney General's office. When I followed-up, they said State Law prohibited them from telling me the result of the investigation, EVEN THOUGH I had initiated it.
Was I naive ? Maybe. But I shouldn't need to be a Lawyer to play at a Casino.
Anyway, I hope that at least this exercise in futility helped keep them slightly more honest in the future.
Of course I started asking for a written copy of the rules for their other promotions. Initially they would NOT provide them. I had to go back to the Gaming Commission to ask them to enforce STATE LAW that written rules for promotions had to be provided on request.
A friend of mine is new to playing slots and gave me this "weird" story when they went to play the other day. I get everyone's casino stories because my close friends know what I do... Anyways, my friend put $20 in to a machine, played 3 spins, and the digital machine froze up completely. Two slot techs and 30 minutes later they got the machine back up and running, but it was a complete machine reset, no credits. So my friend asks "What happened to my $20?" to which the slot tech responded "Oh sorry honey, it's gone." SADLY, I was not there with my friend or I would have ensured they got their money back and my friend didn't know what to do and ultimately did not fight it =/.
That is truly crazy a slot attendant would respond like that. Script I have found works well is along the lines of "you had no problem taking my money, but when it comes time to give me my money you won't do it, is that correct?" Something almost identical happened to me this year and there wasn't too much of an issue getting my money back. I told them about how much the ticket was for, showed them the last machine I cashed out of, and they paid, even rounding up to get a full dollar instead of coins.
A few examples I can think of:
Held on to chips too long and wasn't able to cash them in. Fortunately it was only a $15 lesson. Same thing with a slot ticket I held on to for only a few months. Again, fortunate it was only about $25.
Almost 20 years ago, first time ever playing blackjack in a casino (after playing on a computer and reading about the game for years), and the dealer hit their soft 17, which I had no idea could happen. Think it was only a $5 bet that lost because of it, and really only lost a few pennies in value, but it definitely felt like I was robbed.
A few times I have had to contact the sports book to fix a bet that was graded incorrectly. I am sure there are times I have missed it happening. This is probably one of the bigger robberies out there, especially now that sports betting is so much more widespread.
Had a place cut my points down to zero. Probably illegal to do in NV, because giving points is part of the bet so it must be honored, and I have heard there is precedence from gaming commission that agrees with that interpretation. I didn't care to fight it, because I was with other people, if I was by myself I definitely would have. Less than $100.
Right. And I don't care WHAT the rules are, as long as the description of the promotion is not presented fraudently. And the pertinent State Law, at least the way I read it, said that the advertising could not be misleading.Quote: billryan
Premium cardholders earn raffle entries at a higher pace than regular players.
Saying entries are based on earning so many tier credits, BUT NOT saying that we ALSO stack the deck in favor of other people by not making them earn entries that way, is MORE than misleading.