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5 votes (38.46%)
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13 members have voted

Romes
Romes
Joined: Jul 22, 2014
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Mission146Hunterhill
July 9th, 2021 at 10:21:00 AM permalink
Not too crazy of a thread, but interesting none the less as we were discussing casino "mistakes" in another blackjack thread and they certainly extend far beyond the blackjack tables.

A friend of mine is new to playing slots and gave me this "weird" story when they went to play the other day. I get everyone's casino stories because my close friends know what I do... Anyways, my friend put $20 in to a machine, played 3 spins, and the digital machine froze up completely. Two slot techs and 30 minutes later they got the machine back up and running, but it was a complete machine reset, no credits. So my friend asks "What happened to my $20?" to which the slot tech responded "Oh sorry honey, it's gone." SADLY, I was not there with my friend or I would have ensured they got their money back and my friend didn't know what to do and ultimately did not fight it =/.

I don't care if you're new or not (plus there was more than 1 slot tech so someone must not have been that new) CLEARLY if your machine glitches and steals a patrons credits they would get those back. What if my friend had $1000 in the machine? Just gone? Obviously we here know that the proper move is to demand your money back and have the eyes in the sky confirm putting $20 in the machine and have them bring you $20.

Something similar happened to me before where I put $100 in to a slot machine and it never registered. I called a slot tech that didn't believe me, and told me the same BS about it just being "gone," but after 10 minutes he said someone upstairs confirmed I put it in the machine and he handed me $100.

Tough enough to win against the built in house edge, now you also have the casino just legitimately stealing money from patrons? Bad MGM, bad.

Feel free to share your "the casino robbed me" or "the casino tried to rob me" stories here. People don't seem to think this is a real thing, but man, it seems to happen a bit too often in my opinion. Like my friend above. On what planet does the slot tech think the customer should NOT get their $20 back? Makes me think they knew exactly what they were doing and were planning on tipping themselves $20...
Playing it correctly means you've already won.
DRich
DRich
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Mission146Romes
July 9th, 2021 at 10:38:39 AM permalink
Your friend was absolutely wronged.

I tend to believe that many casino employees are just naive and don't really know how things work or how they should work. Having worked in this industry for almost 30 years it is amazing what people think. I have known many slot directors and VP's of slots that have no clue how they work. It still amazes me in this day and age how superstitious these people are.
Order from chaos
ChumpChange
ChumpChange
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Mission146Romes
July 9th, 2021 at 11:49:23 AM permalink
Decades ago I saw a guy rack up $600+ on an electronic table game, probably Blackjack (edit: it was a $1 crapless craps machine). Then a few suits descended on him and they shoed me away from the machine. They gave him a good talking to whatever it was. That's some serious intimidation.
Last edited by: ChumpChange on Jul 9, 2021
jjjoooggg
jjjoooggg
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Mission146
July 9th, 2021 at 12:18:14 PM permalink
I though this was going to be another house edge thread. Apparently, these customers got the wrong outcome. But, i dont think it would happen alot. Techs were compartmentalized. Got to speak to the right position to get the money back. I guess.

The casinos are probably increasing the edge to compensate for some downturns. I guess.
Born in Texas and lived in Texas my whole life.
DRich
DRich
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Mission146
July 9th, 2021 at 12:21:55 PM permalink
Quote: jjjoooggg

I though this was going to be another house edge thread. Apparently, these customers got screwed. But, i dont think it would happen alot. Techs were compartmentalized. Got to speak to the right position to get the money back. I guess.

The casinos are probably increasing the edge to compensate for some downturns. I guess.



Like most low paid employees it is hard to get people that take their job seriously and actually care to learn. The company that I worked for started slot techs at $12 an hour, There are teenagers starting fast food jobs that make more than that.
Order from chaos
billryan
billryan
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Mission146
July 9th, 2021 at 12:41:39 PM permalink
Quote: DRich

Like most low paid employees it is hard to get people that take their job seriously and actually care to learn. The company that I worked for started slot techs at $12 an hour, There are teenagers starting fast food jobs that make more than that.



Does it reward the ones that do their job?
DRich
DRich
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Mission146
July 9th, 2021 at 12:44:52 PM permalink
Quote: billryan

Does it reward the ones that do their job?



Not very well by my standards.
Order from chaos
Keeneone
Keeneone
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Mission146
July 9th, 2021 at 1:15:21 PM permalink
Did your friend actually wait 30 minutes just to be told the money was "gone"?
If yes, that is a crazy story. Really, really, really poor customer service.

As you already know, machines don't eat money, well this one does:
Last edited by: Keeneone on Jul 9, 2021
Dieter
Administrator
Dieter
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Mission146
July 9th, 2021 at 1:25:37 PM permalink
Quote: Keeneone

machines don't eat money, well this one does:



Even then, you're buying entertainment.

Paying $20 for $3 of entertainment and a 30 minute delay seems harsh.
May the cards fall in your favor.
JohnnyQ
JohnnyQ
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Mission146
July 9th, 2021 at 1:49:35 PM permalink
Quote: Romes

Anyways, my friend put $20 in to a machine, played 3 spins, and the digital machine froze up completely. Two slot techs and 30 minutes later they got the machine back up and running, but it was a complete machine reset, no credits. So my friend asks "What happened to my $20?" to which the slot tech responded "Oh sorry honey, it's gone." SADLY, I was not there with my friend or I would have ensured they got their money back and my friend didn't know what to do and ultimately did not fight it =/.

Something very similar happened to me at least as far as the machine glitch is concerned this past week in Vegas. It took a while for the Slot Tech to come over, but she was pleasant and professional. I told her I had some money still in the machine, and even though the machine was on TILT, the machine programming still knew exactly how much money I had left in the machine, she pulled it up on a little display on the screen and showed me.

I think I had a poor VP hand, and I don't even know if I had drawn to it or not, but they added $ 5 (my bet) to my remaining amount and brought that to me in cash. And I asked for a small dinner comp and they gave that to me too (like I said, I did have to wait ~20 min or so for the Slot Tech to come over). It wasn't a lot but enough for dinner and dessert.

When the waitress couldn't find the dinner comp on my player's card, I went out to the Player's Club desk and that guy came right over to the restaurant with me to make sure it was straightened out.

SO, there is a RIGHT way to deal with situations like this, and a WRONG way.



Like the castle in its corner In a medieval game; I foresee terrible trouble And I stay here just the same

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