onenickelmiracle
onenickelmiracle
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August 22nd, 2016 at 1:04:10 AM permalink
Just as I walked in, a man was complaining he won in the bonus and wasn't paid. He had said he had bonus spins, won $240 betting $.80 due to a full screen win of airplanes on the Exotic Treasures slot machine. He was livid and expected his money he won, but he was offered a dinner. This is the third occurrence I've seen or heard of from reputable sources. Gaming shouldn't just let the casino declare malfunctions without their involvement.

I have always thought these things were supposed to be super rare, but something is not right at that casino. A negligent gaming floor is more likely than a malfunction would be my guess. One bank over there is a bank of Aristocrats that doesn't take players cards, they don't know the reason, and have been trying to figure out the reason as long as the casino has been opened.

You would think if the casino should know this is not expected these days. When people get wins and people witness the wins, they should be paid and the casino should use all resources to make sure the problem doesn't reoccur. The way it looks now, they would rather profit not paying than solve the problem because doing nothing is cheaper. I have suspicions perhaps the staff doesn't know all the proper ways to look up what happened. They apparently can't find the disputed wins looking up the history. I'm guessing the wins are legitimate but the machine fails before they're registered when the bonus ends.

I no longer play at this casino for the most part because of hearing these stories and they defend all progressives zealously with tight slots or slow meters. I go where you can get decent play and decent free play. Sucks a casino miles from my home is such an embarrassment.

Have you heard credible stories at any casino you visit? I never have besides this place and the absurd stories that make the news like million dollar jackpots on games that don't offer them.
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GWAE
GWAE
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August 22nd, 2016 at 3:38:11 AM permalink
Quote: onenickelmiracle

Just as I walked in, a man was complaining he won in the bonus and wasn't paid. He had said he had bonus spins, won $240 betting $.80 due to a full screen win of airplanes on the Exotic Treasures slot machine. He was livid and expected his money he won, but he was offered a dinner. This is the third occurrence I've seen or heard of from reputable sources. Gaming shouldn't just let the casino declare malfunctions without their involvement.

I have always thought these things were supposed to be super rare, but something is not right at that casino. A negligent gaming floor is more likely than a malfunction would be my guess. One bank over there is a bank of Aristocrats that doesn't take players cards, they don't know the reason, and have been trying to figure out the reason as long as the casino has been opened.

You would think if the casino should know this is not expected these days. When people get wins and people witness the wins, they should be paid and the casino should use all resources to make sure the problem doesn't reoccur. The way it looks now, they would rather profit not paying than solve the problem because doing nothing is cheaper. I have suspicions perhaps the staff doesn't know all the proper ways to look up what happened. They apparently can't find the disputed wins looking up the history. I'm guessing the wins are legitimate but the machine fails before they're registered when the bonus ends.

I no longer play at this casino for the most part because of hearing these stories and they defend all progressives zealously with tight slots or slow meters. I go where you can get decent play and decent free play. Sucks a casino miles from my home is such an embarrassment.

Have you heard credible stories at any casino you visit? I never have besides this place and the absurd stories that make the news like million dollar jackpots on games that don't offer them.



Why even walk into the place then? You said for the most part you dont play. I would think you would say I never play.
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odiousgambit
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onenickelmiracle
August 22nd, 2016 at 3:40:55 AM permalink
Youngstown, buddy, whaddayawant?
the next time Dame Fortune toys with your heart, your soul and your wallet, raise your glass and praise her thus: “Thanks for nothing, you cold-hearted, evil, damnable, nefarious, low-life, malicious monster from Hell!” She is, after all, stone deaf. ... Arnold Snyder
Wizardofnothing
Wizardofnothing
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August 22nd, 2016 at 5:15:33 AM permalink
You may have said - but what casino is this again?
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onenickelmiracle
onenickelmiracle
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August 22nd, 2016 at 10:36:33 AM permalink
Quote: GWAE

Why even walk into the place then? You said for the most part you dont play. I would think you would say I never play.

I was collecting free play. Otherwise I would hit the road to another casino out of state.
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onenickelmiracle
onenickelmiracle
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August 22nd, 2016 at 10:38:18 AM permalink
Quote: Wizardofnothing

You may have said - but what casino is this again?

It's Hollywood Casino aka Mahoning Valley Race Course.
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Wizardofnothing
Wizardofnothing
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August 22nd, 2016 at 10:47:15 AM permalink
I'd have to say i would be shocked without some sort of documentation- not doubting you at all just the people that possibly told you- Hollywood runs a pretty tight operation- not saying they are favorable to players. It I had a small issue- and called there corporate office and had a call back from the property within 30 minutes and they compensated me and then some additional
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onenickelmiracle
onenickelmiracle
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August 22nd, 2016 at 11:36:24 AM permalink
Quote: Wizardofnothing

I'd have to say i would be shocked without some sort of documentation- not doubting you at all just the people that possibly told you- Hollywood runs a pretty tight operation- not saying they are favorable to players. It I had a small issue- and called there corporate office and had a call back from the property within 30 minutes and they compensated me and then some additional

It's definitely true. I was sitting next to the young girl the first time it happened. Laughed out loud when she mentioned being worried she wouldn't be paid. Wasn't by her side when the controversy happened with her not being paid, but she told me what happened the same day.

The second case I wasn't there, but confirmed the story with the regular the "malfunction happened" to, and the regular happened to be playing last night.

All three cases happened to be on WMS slot machines, but there might be more. I vaguely remember two other situations on other brands which I didn't pay attention to at the time long before. When you hear these things, I know they're unbelievable because these things are supposed to be super rare and not uncommon.

As far as cases documented, I'm just doubting because common sense would think gaming would have a physical presence inspecting the machine themselves and this doesn't seem to be the case. Ohio seems to be as lax as NJ letting casinos regulate themselves imho. Gaming should have been there or insisted on being involved and this doesn't appear to have been the case. Maybe they do somehow I'm unaware. I do know the one machine was shut down for weeks, but don't know if there was a resolution.

If a player wins money, I don't think it is proper to call it's malfunction if the credits don't register. Seems there would be an error, but the casino should be liable and take responsibility instead of trying to blow people off. Especially when people witness the wins.

The first lady was out $140 plus 40 unplayed free games on Colossal Wizards at a $2.50 max bet, the second case $100 on Napoleon and Josephine, then this most recent $240 on Exotic Treasures. These people are all big spenders, top 10-20%, and just from a business stand point, terrible for the casino to treat their best players this way. You can rest assured everything I have seen and been told has been truthful and everything I have been told I take to be very credible and each case I spoke with the players themselves.
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onenickelmiracle
onenickelmiracle
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August 22nd, 2016 at 2:13:17 PM permalink
A little googling found even in Nevada, gaming is required on disputes over $500, but will be involved upon request, presumably only expected by players. Most penny machines 99% of the time will not hit this threshold and probably should be increased to protect the integrity of gaming. I'm still not sure the rules in Ohio though, but usually you can expect some similarity, and I understand how these injustices could continue on.
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GWAE
GWAE
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August 22nd, 2016 at 2:43:58 PM permalink
Sp just curious. Did he see the screen and it not pay or did it show the credits but then he wasn't awarded them? If he just saw them and they didn't pay then I would find it hard to believe. The casino isn't changing the programming to screw people, and I find it weird that wms would have multiple problems at one casino yet none that we hear of from hundreds of others.

These are vlts right? Maybe something is screwy in their vlt system?
Expect the worst and you will never be disappointed. I AM NOT PART OF GWAE RADIO SHOW

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