likeplayingcrapsandbj
likeplayingcrapsandbj
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July 6th, 2010 at 4:36:14 PM permalink
On Sat afternoon I put $100 in a dollar slot and bet $3. After about 2 minutes of playing the machine it showed wild, wild, seven on the bottom pay line and I was expecting $250. I was playing max. It did not pay. I pressed the change light, security came over, then another security, then a slot tech, then the slot tech manager, then another slot tech, then the slot manager who first said the wilds don't count, then said it was not a pay line, then said I did not bet max, then they went out for a smoke while security and I waited. Security told me they should pay me. Security just walked away. It was just me and the machine. They all came back and said I was not getting paid. They said the fourth non pay wheel did not enagage showing a bonus prize. It had nothing to do with the bottom pay line. Each line paid differnt amounts independently. By chance Gaming was in the building and came over.(Later the Slot Manager lied and told the Casino Manager who asked why this was not resolved before Gaming got there that I requested gaming which I did not.) Now the Casino Manager, the shift manager, and all the others were standing there. Security never came back which I thought was wierd. Gaming first told them as an observer the house should pay. They refused. Gaming then said he agreed with me and as a arbitrator he believed the house should pay. They refused. He asked them for a good faith $50 to make this go away. They refused. One hour later Gaming was doing a report. Gaming said it takes 30 days for a check to be cut. With everybody standing around for 1.5 hours, it must have cost the casino a fortune in lost wages/productivity not to mention the aisle with 10 machines was shut down because so many people were blocking it. Good news I hit $7,500 later that night.
Last Man at the Table
boymimbo
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July 6th, 2010 at 7:07:44 PM permalink
Way to stick to your guns and to hit the money later on that night.
----- You want the truth! You can't handle the truth!
ruascott
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July 6th, 2010 at 7:24:40 PM permalink
What a shitty casino? Where was this? That's really bad when gaming is there saying they should pay and they still refuse. I can't believe a casino manager would allow such a scene to be caused over a $250 pay.
cclub79
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July 6th, 2010 at 7:26:56 PM permalink
Quote: ruascott

What a shitty casino? Where was this? That's really bad when gaming is there saying they should pay and they still refuse. I can't believe a casino manager would allow such a scene to be caused over a $250 pay.



Our only hope for the future is that the Wizard's site becomes an industry standard, and the next generation of managers come on here and see how foolish sweating the money is.
ahiromu
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July 6th, 2010 at 8:04:53 PM permalink
I can't believe you continued to play there. Really? A casino shafts you of a good amount of money and you continue to put your money into their machines?
Its - Possessive; It's - "It is" / "It has"; There - Location; Their - Possessive; They're - "They are"
likeplayingcrapsandbj
likeplayingcrapsandbj
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July 6th, 2010 at 8:16:09 PM permalink
Quote: ahiromu

I can't believe you continued to play there. Really? A casino shafts you of a good amount of money and you continue to put your money into their machines?


No, I went to another casino. Sorry about the clarity. About the Casino manager, I think the lower level managers created the problem and then could not get out of it when the big casino manager showed up. They said I called Gaming but they were alrady there and they also said I demanded $250 and I did not. I am in sales and know never to volunteer a number.
Last Man at the Table
nyuhoosier
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July 7th, 2010 at 2:07:39 AM permalink
So what casino was it? I don't see why you would want to protect their rep, but if you must, at least tell us where the casino is and who owns it.
ruascott
ruascott
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July 7th, 2010 at 6:20:35 AM permalink
Quote: nyuhoosier

So what casino was it? I don't see why you would want to protect their rep, but if you must, at least tell us where the casino is and who owns it.



Yes, I agree. This site is all about reviewing casinos. No reason to hold back, something as particularly as bad as this.
f2d
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July 7th, 2010 at 4:04:03 PM permalink
A casino that won't pay $250 to make a potentially bad situation go away when the gaming commission already showed up?

So they'll take a gaming commission report instead of paying 250 bucks?

Sounds like a really really shitty casino to me.
Mosca
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July 7th, 2010 at 4:40:11 PM permalink
My guess is that you thought you were playing max lines, but you probably weren't. I've done that before myself, I thought I was playing $3 when I was only playing $2; I'd hit "repeat bet" to start, and had continued to hit "repeat bet", rather than "max bet", and the previous player had last played 2 units. When I got "POWER UP BONUS SPIN" and nothing happened, I was really pissed at the machine, and then I saw what I'd done, and then I was really pissed at myself, for careless play.

OR: you were playing a single line machine, with a $3 bet pay table? Most reel machines that pay multiple lines are 5 way, not 3 way.

In any case, I can't imagine a machine malfunctioning that way, not paying a valid pay line. It just doesn't happen, when a machine malfunctions it's pretty obvious. In some way, your actions were different from your intent.

On the other hand, sometimes you might overplay what you intended. I put $100 in a machine and hit max bet; I hadn't noticed it was 9 lines and $5 per line! Fortunately for me, I hit something on the first spin, and walked away with a few hundred dollars.
A falling knife has no handle.
cclub79
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July 7th, 2010 at 4:56:24 PM permalink
Quote: Mosca

My guess is that you thought you were playing max lines, but you probably weren't. I've done that before myself, I thought I was playing $3 when I was only playing $2; I'd hit "repeat bet" to start, and had continued to hit "repeat bet", rather than "max bet", and the previous player had last played 2 units. When I got "POWER UP BONUS SPIN" and nothing happened, I was really pissed at the machine, and then I saw what I'd done, and then I was really pissed at myself, for careless play.

OR: you were playing a single line machine, with a $3 bet pay table? Most reel machines that pay multiple lines are 5 way, not 3 way.

In any case, I can't imagine a machine malfunctioning that way, not paying a valid pay line. It just doesn't happen, when a machine malfunctions it's pretty obvious. In some way, your actions were different from your intent.

On the other hand, sometimes you might overplay what you intended. I put $100 in a machine and hit max bet; I hadn't noticed it was 9 lines and $5 per line! Fortunately for me, I hit something on the first spin, and walked away with a few hundred dollars.



It sounded like he won on the 3rd line of a 3 line machine, and one excuse they tried to use was the bonus didn't engage, but the bonus wasn't part of the win that he scored, so it wasn't an issue.
Keyser
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July 7th, 2010 at 7:02:01 PM permalink
I know you haven't said the name of the casino, but I'm willing to bet I that I know the name.

I BET IT'S CAESAR'S PALACE!

Their new game is to use and abuse the patron dispute process. I've heard it from more than one person. It's not just a the small slot machine wins these days. They consider tables games to be fair game as well. If they think they can get out of paying, then they will try. Can you say, "Bad Faith!"

It will take longer than 30 days for them to pay you. They will render a decision in 30 days. Then, the casino has another 20 days in which to appeal. Meaning, the casino will not be sending a check to the gaming commission on your behalf for approximately 50 days.

This is a new and very distrubing trend that should be considered as "bad faith" by the gaming control.

Openly name the casino and help put an end to predatory casino practices!




Your best bet is to avoid them and just change casinos.
Mosca
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July 7th, 2010 at 8:00:26 PM permalink
Quote: cclub79

Quote: Mosca

My guess is that you thought you were playing max lines, but you probably weren't. I've done that before myself, I thought I was playing $3 when I was only playing $2; I'd hit "repeat bet" to start, and had continued to hit "repeat bet", rather than "max bet", and the previous player had last played 2 units. When I got "POWER UP BONUS SPIN" and nothing happened, I was really pissed at the machine, and then I saw what I'd done, and then I was really pissed at myself, for careless play.

OR: you were playing a single line machine, with a $3 bet pay table? Most reel machines that pay multiple lines are 5 way, not 3 way.

In any case, I can't imagine a machine malfunctioning that way, not paying a valid pay line. It just doesn't happen, when a machine malfunctions it's pretty obvious. In some way, your actions were different from your intent.

On the other hand, sometimes you might overplay what you intended. I put $100 in a machine and hit max bet; I hadn't noticed it was 9 lines and $5 per line! Fortunately for me, I hit something on the first spin, and walked away with a few hundred dollars.



It sounded like he won on the 3rd line of a 3 line machine, and one excuse they tried to use was the bonus didn't engage, but the bonus wasn't part of the win that he scored, so it wasn't an issue.




I understand, but the machines just don't work that way. I don't design and build them, but the result as described is so far out of normal operation as to be incredible, in the most basic meaning of the word. Not paying on the 3rd line, with max units, if it's a pay line, would be the same as not paying on the center line with one unit. It just doesn't happen. It is far more likely that what the OP thinks he did is not what he actually did. The machines aren't infallible, but they're pretty damn reliable. When they go schitz you can tell. But people get brain farts all the time.

What machine was it, what was the name of it? Blazing 7s, Fireball Frenzy?
A falling knife has no handle.
cclub79
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July 7th, 2010 at 10:53:46 PM permalink
Quote: Mosca

Quote: cclub79

Quote: Mosca

My guess is that you thought you were playing max lines, but you probably weren't. I've done that before myself, I thought I was playing $3 when I was only playing $2; I'd hit "repeat bet" to start, and had continued to hit "repeat bet", rather than "max bet", and the previous player had last played 2 units. When I got "POWER UP BONUS SPIN" and nothing happened, I was really pissed at the machine, and then I saw what I'd done, and then I was really pissed at myself, for careless play.

OR: you were playing a single line machine, with a $3 bet pay table? Most reel machines that pay multiple lines are 5 way, not 3 way.

In any case, I can't imagine a machine malfunctioning that way, not paying a valid pay line. It just doesn't happen, when a machine malfunctions it's pretty obvious. In some way, your actions were different from your intent.

On the other hand, sometimes you might overplay what you intended. I put $100 in a machine and hit max bet; I hadn't noticed it was 9 lines and $5 per line! Fortunately for me, I hit something on the first spin, and walked away with a few hundred dollars.



It sounded like he won on the 3rd line of a 3 line machine, and one excuse they tried to use was the bonus didn't engage, but the bonus wasn't part of the win that he scored, so it wasn't an issue.





I understand, but the machines just don't work that way. I don't design and build them, but the result as described is so far out of normal operation as to be incredible, in the most basic meaning of the word. Not paying on the 3rd line, with max units, if it's a pay line, would be the same as not paying on the center line with one unit. It just doesn't happen. It is far more likely that what the OP thinks he did is not what he actually did. The machines aren't infallible, but they're pretty damn reliable. When they go schitz you can tell. But people get brain farts all the time.

What machine was it, what was the name of it? Blazing 7s, Fireball Frenzy?



I agree that it's exceedingly inconceivable, but aren't the number of coins bet right there on the digital readout, and it remains there until the next bet is made? What I'm saying is, if he bet 2 coins, isn't the LED "2" right there, which would seem to end all arguments? I can't imagine Gaming would support him seeing that he didn't bet the line.
NicksGamingStuff
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July 7th, 2010 at 11:07:25 PM permalink
Actually speaking of Caesars being shady, I was playing Pai Gow Poker there and all the players were betting fairly heavily on the sucker side fortune bonus bet (around $5-$25) and the machine malfunctioned, I suspect the 7 card straight flush was out there and the machine sensed it (like it does in Dealer Bluff) and purposely malfunctioned! Im not a fan of malfunction voids all pays and plays, a VP machine could give me a royal flush and say it malfunctioned.
Mosca
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July 8th, 2010 at 8:16:34 AM permalink
Quote: cclub79


I agree that it's exceedingly inconceivable, but aren't the number of coins bet right there on the digital readout, and it remains there until the next bet is made? What I'm saying is, if he bet 2 coins, isn't the LED "2" right there, which would seem to end all arguments? I can't imagine Gaming would support him seeing that he didn't bet the line.



Well, I wasn't there, and I have no reason to doubt that the OP's account is relayed as accurately as it could be. But yes, the situation as described is exceedingly inconceivable.
A falling knife has no handle.
boymimbo
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July 8th, 2010 at 8:21:26 AM permalink
Quote: NicksGamingStuff

Actually speaking of Caesars being shady, I was playing Pai Gow Poker there and all the players were betting fairly heavily on the sucker side fortune bonus bet (around $5-$25) and the machine malfunctioned, I suspect the 7 card straight flush was out there and the machine sensed it (like it does in Dealer Bluff) and purposely malfunctioned! Im not a fan of malfunction voids all pays and plays, a VP machine could give me a royal flush and say it malfunctioned.



The fortune Pai Gow side bet is such a sucker bet anyway that the casino makes plenty of money without having to doctor cards. The casino makes enough money anyway, and a $25K payout for a 7 card straight flush for example is piddles compared to the millions it makes on its whales.
----- You want the truth! You can't handle the truth!
SolidAU
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July 8th, 2010 at 10:40:50 AM permalink
Quote: NicksGamingStuff

Actually speaking of Caesars being shady, I was playing Pai Gow Poker there and all the players were betting fairly heavily on the sucker side fortune bonus bet (around $5-$25) and the machine malfunctioned, I suspect the 7 card straight flush was out there and the machine sensed it (like it does in Dealer Bluff) and purposely malfunctioned! Im not a fan of malfunction voids all pays and plays, a VP machine could give me a royal flush and say it malfunctioned.



Off topic, but I just cannot believe silliness like this persists. There is, literally, a zero percent chance a large casino corporation is going to risk a significant fine, its license and reputation by doctoring a machine in such a way. We're talking what here, $25 - $35k? Caesars books action higher than that on single hands on most weekends.

Not to mention the shuffler was probably leased from a third party vendor who would have been responsible for its operation and maintenance. The number of people that would need to be involved in such a conspiracy is prohibitively high to the point where such a scheme could never get off the ground without someone coming forward to blow the whistle.

If you really are this paranoid, you should not be in a casino in the first place.
Wizard
Administrator
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July 8th, 2010 at 11:15:12 AM permalink
Quote: SolidAU

Off topic, but I just cannot believe silliness like this persists...



I agree. As you said, reputable casinos don't need to cheat to have a healthy advantage over the players. Putting the ethical considerations aside, it would be terrible business to risk their reputation and fines over a win on a straight flush. Second, the common shufflers don't read the cards. There is a recent exception for the shuffler in the game Dealer Bluff. I don't think that even with MindPlay does the shuffler read the cards.

Casino cheating isn't completely unheard of. For example, there is the case of the Venetian rigging a drawing. However, with the Fortune side bet, the risk of being caught overwhelms the reward. I wouldn't put the probably at "literally zero percent," but more like 0.001%.
"For with much wisdom comes much sorrow." -- Ecclesiastes 1:18 (NIV)
nyuhoosier
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July 8th, 2010 at 1:25:08 PM permalink
Quote: Wizard

For example, there is the case of the Venetian rigging a drawing.



Wow wow wow. I had never heard that story; thanks for posting. Agree with the pro gambler in the article who said, "I'm shocked there was no mention of criminal charges. If this commission wants any credibility, criminal charges have to be brought. If they aren't, you should throw a picnic and go home."

I'm guessing no charges were brought. If a single player who cheats a game faces prison time, certainly everyone involved here should have. This undermined the credibility of all of Las Vegas, so the penalties should be even greater.
Keyser
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July 8th, 2010 at 3:35:41 PM permalink
I don't think the casino rigged the machine.

I do, however, believe the current policy in Caesar's is to cut back and save money when and wherever they possibly can. This means exploiting and abusing the patron dispute process. They have a lot on the line these days, including the Terrance Watanabe case in which they stand to lose hundreds of millions if they don't get it settled.
(They should lose their gaming license, but they employ too many people.)

The Terrance case will likely change how casino markers are handled in LV. If CP loses, it's likely that patrons will no longer face jail time on outstanding casino markers. This could have devastating consequences for the casinos in LV. From what I've heard and read so far, they (The remaining incompetent boobs running the legal dept. that haven't jumped ship at CP) are trying to get this thing settled out of court. Gaming is now investigating CP as well.
marksolberg
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July 8th, 2010 at 5:17:43 PM permalink
What kind of machine was it? I'm very curious about this. I don't know if not paying is old school thinking or not. I once paid a $4,000 jackpot that was a definite malfunction. It was a classic case of the reels not stopping where they should. Usually the reels don't line up exactly and you can see it. This time they did. Despite the malfunction code, the sign that says "Malfunction voids all plays and pays" we paid it. This was a customer service issue, not a technical one. Maybe if you have people lined up at the door waiting to replace the existing customers you can not pay it, but I doubt it.

Mark
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