Your account is currently under review

Hello everyone.
I deposited $ 300, won at baccarat live, now I have requested a withdrawal of all funds in the account (600 euros) and almost 24 hours later I got this letter from Fairway casino:
"We have Received your payout request, However, your account is currently under review. Payments Our team will review your account in order to confirm the Legitimacy of your winnings. Fairway Casino is Intended only for recreational players and any players found to be abusing any rule or regulation, professional bettors, syndicates, or any person HAVING systematic betting strategies will be subject to HAVING Their account suspended, removed and Their earnings Their original deposit refunded. This review process can take up to 72 hours.
Please review our Terms & Conditions Regarding Use of Services (7.5).
Best regards,
Linda Portobello - Customer Support
support@fairwaycasino.com
www.fairwaycasino.com "
Ridiculous, ridiculous, ridiculous ..... $ 300 in winnings, and they have put my account under review.
There are conditions to make Fairway casino blacklisted?

it says it can take up to 72 hours.
if you do not hear back in that time, you should contact them for a definite answer.
as of right now, i do not think it rises to the level of achieving the infamy of the blacklist.

If you get your money (and I am sure you will).
Dont play there again, the wording is awful.
Professional bettors? LMFAO!

Quote: Luc

any person HAVING systematic betting strategies...

I wonder if this includes flat betting, which is systematic.

Seems to me that rule 11.7 in their Terms and Conditions forbids Baccarat play with their bonus:

Quote: Fairway Casino

11.7. Unless otherwise stated, wagering requirements on all bonus money earned from competition winnings and other bonus incentives issued to players is forty (40) times the free credit plus deposit amount. Bets placed on the following games: All forms of Blackjack, Blackjack Early Payout, Baccarat and Texas Hold’em do not fulfill player's obligations towards wagering requirements. In addition wagers placed on opposing even money bets, like red and black on roulette, will not be counted towards bonus wager fulfillment. Wagers placed on Three Card Poker count at a reduced rate of 50% of their amount.

Quote: Luc

any person HAVING systematic betting strategies will be subject to HAVING Their account suspended

This could mean anything. Flat betting, using a progression,
betting every other hand. Translation: All winners will be
dealt with harshly.

Quote: JB

Seems to me that rule 11.7 in their Terms and Conditions forbids Baccarat play with their bonus:

Quote: Fairway Casino

11.7. Unless otherwise stated, wagering requirements on all bonus money earned from competition winnings and other bonus incentives issued to players is forty (40) times the free credit plus deposit amount. Bets placed on the following games: All forms of Blackjack, Blackjack Early Payout, Baccarat and Texas Hold’em do not fulfill player's obligations towards wagering requirements. In addition wagers placed on opposing even money bets, like red and black on roulette, will not be counted towards bonus wager fulfillment. Wagers placed on Three Card Poker count at a reduced rate of 50% of their amount.

^^^^
Quick version of Rule 11.7.
11.7. "The only games that count are slots"

Update:
yesterday I wrote to them asking if it was a joke and this was the answer:
"We would like to inform you that our cashier team is required to review all account with large payment and this is just an standard process. If after reviewing your account no unusual behavior is found your payout will be processed without further delay. We hope you understand that in order to avoid fraudulent use of our services such measures are required. ".
I have not used any bonus I did not request it.

Quote: Luc

We hope you understand that in order to avoid fraudulent use of our services such measures are required.

You won. Fraud MUST be involved, thats not
supposed to happen. End of story.

you would have to turn over alot of rocks to find forms of life lower than a casino operator.
give them the time frame they mentioned: 72 hours. then
keep after them, inform them you will be getting an attorney,
inform them you will be posting on the internet forums,
maybe you can get them to pay you to make you go away.
if that fails, DoS

To be fair to most casinos/poker rooms it is standard practice to have a short wait on your first withdrawal.
The obvious one is a stolen credit card. But the play through requirements are just silly.
One was 100x and all the decent games were exempt. I looked at it very closely, and it seemed impossible to ever profit from it.

Quote: WongBo

you would have to turn over alot of rocks to find forms of life lower than a casino operator.
give them the time frame they mentioned: 72 hours. then
keep after them, inform them you will be getting an attorney,
inform them you will be posting on the internet forums,
maybe you can get them to pay you to make you go away.
if that fails, DoS

This may garner me some "boos" from the Wiz, but I think your 72 hours is a dream. Look at the email I got from Bovada after almost a month of waiting...
(They say the payment has already gone out but they have no tracking info...what??? Fedex or somebody picks up checks from them and they lay around in a warehouse for 3 weeks before going into the system?)


[Received 5/1/12]
Dear Woldus,
Thanks for contacting Bovada Customer Service.

As per your concern, your payout has been processed and approved on March 30, 2012 for the full amount of $xxxx.xx. As this payout has already been sent out and is currently on it's way to you, it is just a matter of time before we receive the tracking information for this payout. After reviewing the time frame, we see that this payout is currently sitting on it's 22nd business day as it would have been sent out April 2, 2012 which was the following business day. From this time frame is when the delivery process comes into play.

Given the time frames for payouts and the delays that we are currently experiencing, we can not provide you with an estimated time frame for this particular payout. The 15 business day time frame that we provide is a rough estimate of our delivery times. It can be a shorter time frame, it could also be longer. Please also keep in mind that, the Easter Holidays may delay this payout by a couple days which will contribute to the delivery times for the payout.

At this time, is best to keep an eye on your Bovada account messages to see when a tracking number will be sent. Please note that your tracking number will be sent to your Bovada account messages and not the email address that we have on file as it was in the past.

We apologize for any inconveniences that this may have caused and thank you for your patience in this matter. If you have any additional questions, please feel free to contact us.

Our Customer Service Team is available at service@bovada.lv 24/7 to help if you need anything else.

Thanks,

Bovada Customer Service
service@bovada.lv


OK...I understand they want some time to process it but I can run both of my businesses with just a few days turn around time...come on man...seriously?

I'm on week five of waiting for my payout from them as well. I get the same generic emails. If you look around on the net you'll see there's a bunch of us in the same boat.

Update 2:
yesterday I wrote "Subject: My money
The 72 hours are ended. Give me my money! ?!?!? ".
Answer:
We have contacted our Fraud department requesting an update in your investigation. As soon as we have a response we will let you know.
So if a player is winning intervenes Fraud department.Very good.... thieves idiots!
Never play in casino Fairway= fraud.

If you have a problem with getting paid, write Congress, not Bovada. Or your bank which is probably kowtowing to Congress (as if they have a choice but to kiss the ring and swear an oath of fealty.)

You all have to know that it's just a matter of time before the Bovada fly is swatted. WizardofVegas.com sponsorship or not.


(I wonder why they don't just load up a european visa debit card and mail it....)

Quote: QuadDeuces

If you have a problem with getting paid, write Congress, not Bovada. Or your bank which is probably kowtowing to Congress (as if they have a choice but to kiss the ring and swear an oath of fealty.)

You all have to know that it's just a matter of time before the Bovada fly is swatted. WizardofVegas.com sponsorship or not.


(I wonder why they don't just load up a european visa debit card and mail it....)

Who said anything about this problem involving Bovada?

Quote: Doc

Who said anything about this problem involving Bovada?

A few posts back. Woldus and Drambler.

Quote: SOOPOO

A few posts back. Woldus and Drambler.

Oh, OK. I thought the post from QuadDeuces was in regard to the immediate prior post by Luc and his original post. I personally wouldn't send money to any on-line casino, but I didn't want problems with one of them to be blamed on another. Sorry for my confusion.

Hello,

If you would like to send us your account information, we’d be glad to have someone look into your payouts.

Thanks,

Bovada Service

Quote: BovadaService

Hello,

If you would like to send us your account information, we’d be glad to have someone look into your payouts.

Thanks,

Bovada Service

I complained a few days ago so I thought I'd update. I received my check by DHL delivery on 5/3/2012. That's just over a month since they "processed" and "approved" it. It was drawn on a bank from Hong Kong. So, Yes, I did receive my money, but I am also disappointed that it would take so long. No, I neither received a tracking number or any other information about where it was in transit nor do I understand the delay. The whole thing just make it really unappetizing to gamble on-line.

I am satisfied that they lived up to their end of the arrangement, but it makes me even more willing to vote for anything that would just legalize it be have it done with for pete's sake.

A place that will pay you eventually is stupid to hold it up. If you got paid promptly, you would no doubt keep playing. Now I'm thinking you are just going to keep the money.

The ability to pay is probably due to the increasing difficulty of obtaining incoming funds.

The same pattern was observed at Full Tilt. I came in late, provided actual bank info but the money was never pulled from the account. I was credited with funds to play with.

I was an overall loser (for like $20) but it was a wash to me because the money was never taken from the account.

Online gambling is not illegal.

Credit card and bank transactions in or affecting interstate commerce in connection with online gambling are illegal.

Until that changes, it's just a matter of time for any online casino with US customers.

There is no financial privacy in the US where banks and credit card companies are concerned. Banks are just agents of the government at this point.

Quote: odiousgambit

Now I'm thinking you are just going to keep the money.

There is nothing bad about that. It is his money, after all.

Quote: odiousgambit

A place that will pay you eventually is stupid to hold it up. If you got paid promptly, you would no doubt keep playing. Now I'm thinking you are just going to keep the money.

That's my thought for now...I can play with "points" or just free play if I want. Though it was pretty fun playing for 4 hours with $10-$20 in a tourney. Good value I thought, but you're totally right about keeping the money if it's so difficult to get it back out. As I said before, "Come on, Man!"

Quote: QuadDeuces

Online gambling is not illegal. Credit card and bank transactions in or affecting interstate commerce in connection with online gambling are illegal.

If that is the hangup, it would make sense to have an offshore account in an institution with close ties to a favored U.S. bank.

This bears repeating... If its so easy to DEPOSIT your $$$, it should be just as easy to WITHDRAW. Providing extra/new forms of ID to get your $$$ BACK, is a shameless front for trying to keep it. E-Wallet in... E-Wallet out. Why would someone TAKE your $$$ with one set of ID, and Ask for further proof to WITHDRAW? The O/L Casino is satisfied only in taking, not paying.
Pirates all sez I ARRrrrr.

Getting money to American players is legitimately not easy, and is expensive. It generally is done by "payment processors" who pay by bank draft, sent by express mail. Suffice it to say that any American-facing Internet casino is going to have some periods where withdrawals take longer to process than the operator would like. Unfortunately, not 100% of payments has been timely, but Bodog/Bovada has never not honored a legitimate withdrawal. In my experience, I've always received checks within a week of a withdrawal.

Quote: Luc

Update 2:
yesterday I wrote "Subject: My money
The 72 hours are ended. Give me my money! ?!?!? ".
Answer:
We have contacted our Fraud department requesting an update in your investigation. As soon as we have a response we will let you know.
So if a player is winning intervenes Fraud department.Very good.... thieves idiots!
Never play in casino Fairway= fraud.

Contacting the fraud department is a joke. That means leaning over and talking to the guy sitting next to them. These places try and act like they are huge professional operations and most of them are far from it.

This thread reminded me to make a withdrawal myself, as my balance was larger than I needed. The withdrawal was requested Sunday night. This morning I received an Email saying, "Please note that it may take an average of 20 business days before you receive your payment." I admit this is much longer than they usually take.

Quote: Wizard

This thread reminded me to make a withdrawal myself, as my balance was larger than I needed. The withdrawal was requested Sunday night. This morning I received an Email saying, "Please note that it may take an average of 20 business days before you receive your payment." I admit this is much longer than they usually take.

It's possible they have a backup due to the Washington state thing that happened last month. The deadline for us to request a payout was 4/30, but they could still be churning through all of those requests. Also I don't know if other states got hit by the same thing, or if it was just Washington.

Quote: Wizard

This thread reminded me to make a withdrawal myself, as my balance was larger than I needed. The withdrawal was requested Sunday night. This morning I received an Email saying, "Please note that it may take an average of 20 business days before you receive your payment." I admit this is much longer than they usually take.

That's why I was so frustrated Wiz...immediate cash deposit and 30 days to get it back. I understand they have their procedures, but it seems a little excessive to me. I really don't understand why they would need that kind of time in this day and age - if you have an explanation I'd be interested in hearing it. If it makes sense to me I may decide to put more money on-line with them.

Probably to allow the use of new deposits to service the withdrawals,
So they can keep more money tied up in interest bearing instruments.

The end.
This morning you/they have written me this:
"my name is Ryan Mcdougle and I’m the Fraud Manager at Fairway Casino. After reviewing your account in detail we have confirmed violation of our Terms & Conditions within your betting behavior. As it is clearly stated in our Terms & Conditions which you agreed to when creating your account, Fairway Casino is intended for recreational players only and any players found to be abusing any rule or regulation, professional bettors, syndicates, or any person having systematic betting strategies will be subject to having their account suspended, their earnings removed and their original deposit refunded. It is also noted that, Players suspected of card counting contrary to our terms and conditions will have their accounts placed on hold while the Fraud Team investigates. If card counting is determined to have occurred, players may be eligible to have their original deposits returned only, but will not receive any funds won during this activity. Unfortunately, we have found systematic and card counting behavior within your game play and your account has been permanently closed, your winnings voided and your initial deposits refunded back to the same Moneybookers account ( xxxxxxxx ) you used to deposit for a total of €307."
I had to receive 618.40 euro.Card counting???
Do you still think that Fairway casino must not have put in the blacklist?

Quote: Luc

The end.
This morning you/they have written me this:
"my name is Ryan Mcdougle and I’m the Fraud Manager at Fairway Casino. After reviewing your account in detail we have confirmed violation of our Terms & Conditions within your betting behavior. As it is clearly stated in our Terms & Conditions which you agreed to when creating your account, Fairway Casino is intended for recreational players only and any players found to be abusing any rule or regulation, professional bettors, syndicates, or any person having systematic betting strategies will be subject to having their account suspended, their earnings removed and their original deposit refunded. It is also noted that, Players suspected of card counting contrary to our terms and conditions will have their accounts placed on hold while the Fraud Team investigates. If card counting is determined to have occurred, players may be eligible to have their original deposits returned only, but will not receive any funds won during this activity. Unfortunately, we have found systematic and card counting behavior within your game play and your account has been permanently closed, your winnings voided and your initial deposits refunded back to the same Moneybookers account ( xxxxxxxx ) you used to deposit for a total of €307."
I had to receive 618.40 euro.Card counting???
Do you still think that Fairway casino must not have put in the blacklist?

Sounds like a scam casino. I had never even heard of them before and they have shit software. Ask Gambling Grumbles to arbitrate, unlike Casimomeister, GG is fair and interested in both sides of the story.

Quote: Luc

The end.
This morning you/they have written me this:
"my name is Ryan Mcdougle and I’m the Fraud Manager at Fairway Casino. After reviewing your account in detail we have confirmed violation of our Terms & Conditions within your betting behavior. As it is clearly stated in our Terms & Conditions which you agreed to when creating your account, Fairway Casino is intended for recreational players only and any players found to be abusing any rule or regulation, professional bettors, syndicates, or any person having systematic betting strategies will be subject to having their account suspended, their earnings removed and their original deposit refunded. It is also noted that, Players suspected of card counting contrary to our terms and conditions will have their accounts placed on hold while the Fraud Team investigates. If card counting is determined to have occurred, players may be eligible to have their original deposits returned only, but will not receive any funds won during this activity. Unfortunately, we have found systematic and card counting behavior within your game play and your account has been permanently closed, your winnings voided and your initial deposits refunded back to the same Moneybookers account ( xxxxxxxx ) you used to deposit for a total of €307."
I had to receive 618.40 euro.Card counting???
Do you still think that Fairway casino must not have put in the blacklist?

Correct me if I'm wrong, but you won the €300 playing Baccarat, right? Did it have a countable side bet? I would say send them this page from the Wiz describing the impossibility of counting at Baccarat, but I doubt it would make a difference.

If they're a scam casino, seems weird to refund the initial deposit. I guess they could just tie up player funds in money-making interest accounts, and then proceed to keep the money of players who lose, and never pay off any winnings claiming "systematic betting strategies" upon every withdrawal request. Actually check that, you don't even need interest-bearing accounts, if you can just keep the losers' money and never pay off the winners.

Seriously, "systematic betting strategies?" I haven't read a lot of T&C statements for online casinos, but I hope that's not indicative of standard wording...one of the stupidest thing I've ever seen.

Thanks to everybody and a particular thanks to Jim to have signalled me GG.I have just written it, we are to see what it happens.