Online Casino not Honoring their Cashback
They only say this in the promo:
This offer is not limited in time. Our Website reserves the right to modify or terminate this bonus at any time at its sole discretion and without prior notice.
The word cashback is not even in their ToS.
So they can move the goal post, after I have requested it?
Pretty dirty if you ask me. This is a Canadian online casino based out of Malta. I am considering going to the gaming commission over this, but they are still worth quite a bit more money to me. I am not sure how much more I'd like to keep dealing with them though.
Thoughts? Experiences?
How do you know they are going to pay you if you continue with them?
They can guide you about online casino about who is good or bad and help with disputes
Not even half the casinos I have available to me are on that site. And the ones I've had good experiences with are rated 3.5/5. Doesn't seem very reliable to me, like all the other casino rating websites, it's just gamblers that can't spell, or read the ToS.
I was pretty surprised to say the least. Haven't had a casino not honour a promo stated in plain text yet.
Quote: SandybestdogYou shouldn’t play any promo that relies on contacting them, unless it’s a host. It’s just a pain. The gaming commission probably won’t be of much help. On a separate topic, it does seem the regulated sites both on the casino and sports side are increasingly becoming more bold in their actions. They are voiding sports bets both online and at kiosks and increasingly using their terms and conditions to stop things they don’t like. I think gone are the days where you feel protected playing at these sites cause they’re regulated.
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Can you give a specific example of a sports bet that was voided that you think shouldn’t have been? And if they provided any reason for the voiding?
Why do you think the gaming commission wouldn't help (assuming I reported it right away)? Is that a comment on their increasing boldness, or personal experience? I have never had a casino not honor a bonus before this. I am beginning to wonder what the online gambling landscape is really like behind closed doors in Ontario. We have many operators here, and many based in Malta or elsewhere (but locally regulated), with a population of ~16M. Is consumer protection in gaming at an all time low for Ontarians?
I would love to hear if anyone else has similar stories or experiences, I think it could be a great conversation.
I can't think of an example but people are always putting stuff online. Granted some may not have a case. There was a case awhile ago where Caesars voided a guys repeated bets at a kiosk. Also lately books have tried to say that someone releasing a pick and then hundreds of people betting it is group betting and they can void it. I just feel that books will increasingly become bold in what they do. I don't think they care about the gaming commission. Also why does the gaming commission care about the consumer? It's like going to traffic court. In the end the cop and judge are on the same team.Quote: SOOPOO
Can you give a specific example of a sports bet that was voided that you think shouldn’t have been? And if they provided any reason for the voiding?
If their terms and the promo don’t explicitly say that having a balance disqualifies you, you’re not wrong to push back. Contacting customer support again and asking for a clear written explanation might help, and documenting everything is smart in case you do escalate to the gaming commission.
At the same time, weigh whether it’s worth keeping funds there if their practices feel shady. Sometimes, cutting losses and moving to a more transparent, regulated casino saves a lot of future headaches.
Personally, I’d definitely consider filing a complaint if they refuse to honor the promo as advertised — but also think about whether you want to continue playing there at all.
cbsnews:
/chicago/news/chicago-area-man-wins-sports-bet-canceled/
They were paid eventually, but only because there was publicity involved.
I am almost certainly going to the gaming commission after I get my money out of this site. It may take some time though.
Quote: gooseAn example of MGM cancelling a sports bet that someone mentioned earlier.
cbsnews:
/chicago/news/chicago-area-man-wins-sports-bet-canceled/
They were paid eventually, but only because there was publicity involved.
I am almost certainly going to the gaming commission after I get my money out of this site. It may take some time though.
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I read the articles. None will say what any of the actual bets were. So I can’t evaluate the validity of the claim. If the O/U for rebounds was 100 instead of 10, I’d agree with the Sportsbook. (Sort of). It sounds like the bet was canceled BEFORE the game actually started. Giving more weight to the sportsbook. If the O/U was 11 instead of 10, then that’s not an ‘obvious error’.
I’m still waiting to be able to evaluate an ACTUAL BET that was voided. The articles only say ‘on over under parlay’ or a ‘March Madness longshot’ or gobbledegook like that.
I do have personal concerns. I’ve relayed that recently I’ve bet $$$$ on Sabres to miss playoffs at say -250. Then non another site Sabres to make playoffs at +300. One is not a good line for the books, but I’d hate for my bet to have been canceled using the ‘obvious error’ clause. Then I’d be stuck with the other ‘naked’ bet.
Heck, I think the entire ‘ghost parlay’ DraftKings offer was an ‘obvious error’’
I'm not 100% sure on those either, but I am also not really a sports bettor.
Quote: gooseI am playing at an online casino, I lost on live casino, which would have entitled me to their 25% live casino cash back. I read the terms and conditions multiple times, I read the promo multiple times. Their promo states you have to contact service to get the cashback.. fine. I contact them during their day and timeframe listed and they tell me that because I have money in my account, they can't give me the cashback. NO WHERE did their terms say this. Not anywhere on the site was this mentioned.
They only say this in the promo:
This offer is not limited in time. Our Website reserves the right to modify or terminate this bonus at any time at its sole discretion and without prior notice.
The word cashback is not even in their ToS.
So they can move the goal post, after I have requested it?
Pretty dirty if you ask me. This is a Canadian online casino based out of Malta. I am considering going to the gaming commission over this, but they are still worth quite a bit more money to me. I am not sure how much more I'd like to keep dealing with them though.
Thoughts? Experiences?
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yeah, that sounds really frustrating. if the terms didn’t mention that condition, they should honor the cashback. it’s annoying when casinos change things after the fact. maybe reach out one more time with screenshots of the promo, but if they still refuse, probably best to take your play somewhere more transparent.
I found another place yesterday that will be good for the next couple weeks at least.
Quote: gooseI am withdrawaling everything now. I have been cut off from all bonuses and promos, this was because of a dumb mistake on my part. It's incredibly frustrating because I think I could have extracted a LOT more from them than I already have. Had I not made the mistake I did, I doubt they would have done anything, anytime soon. They are giving me the run around with verification, but I am expecting everything to go smoothly in the end. I am definitely kicking myself over that one.
I found another place yesterday that will be good for the next couple weeks at least.
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So you are saying you killed the ‘goose’ that laid the golden egg?
Can’t share the ‘mistake’ you made?
Poorly written T&C at online casinos is par for the course.
Quote: SOOPOOQuote: gooseI am withdrawaling everything now. I have been cut off from all bonuses and promos, this was because of a dumb mistake on my part. It's incredibly frustrating because I think I could have extracted a LOT more from them than I already have. Had I not made the mistake I did, I doubt they would have done anything, anytime soon. They are giving me the run around with verification, but I am expecting everything to go smoothly in the end. I am definitely kicking myself over that one.
I found another place yesterday that will be good for the next couple weeks at least.
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So you are saying you killed the ‘goose’ that laid the golden egg?
Can’t share the ‘mistake’ you made?
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Hah, yes. This would be the second golden goose I've killed now.
I'll share. I was claiming a bonus and it didn't claim because the site was glitchy, I reached out to support and I was barred from all promos. I can still gamble on the site and placed a few large sports wagers so I still have that side of it open to me over there. Point is, don't contact support for anything as it triggers an account review; same as withdrawals.
Quote: WizardA 25% cash rebate is pretty generous. I some people here would be interested to know the casino, despite your experience.
Poorly written T&C at online casinos is par for the course.
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Yes, the 25% rebate is what attracted me to them in the first place.
How would they do it differently? I calculated my loss and win quit with a sim, then I spaced my bets out over the course of a week inbetween other play. It was decent cover. You can't claim it without contacting customer service, and I had no way to know prior to contacting them, the account was supposed to be empty.
As far as which site it is, I won't state it explicitly. With all the details I have given, It will be easy to find for an AP. There is no need to out them as others can quitely take advantage of it. If you can't find it, then you're not looking hard enough.
I will say that their welcome bonus is garbage, but their CRM will send a 'We miss you' bonus after a couple weeks. Their site glitched out, so as I was playing on the site I still got it. I hadn't gone anywhere. Those were 20x bonus and matched 150%, 75% and 100% I believe. Around $300 - 500 each. Most of the bonuses on the site were garbage, honestly.
Quote: gooseQuote: AxelWolfI assumed you had to be in Canada.
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Why's that?
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Quote: gooseThis is a Canadian online casino based out of Malta.
No, I was just responding to Mike's post(I forgot to quote him. I assumed since it was posted after his that was obvious).Quote: gooseI thought you were referring to something a bit more subtle than that.
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I saw that it was a 25% rebate, and that's certainly something I would be interested in; however, once I saw that it was based out of Canada, I somewhat lost interest since they often don't allow people from the United States to access their websites without using a VPN, even with the use of a VPN and a Canadian ID, verification bill etc one can still run into issues and they can start asking for notarized documents. Do you know if it's open to people in the United States as well?
The reviews I've read on trustpilot about them have people that have played out of province complaining they can't withdrawal, and the casino flat out replied saying they can't process withdrawals to out of province customers.
I am too nervous to try gnoming right now.
There's real risk of losing capital that way, and I don't have the technical computer network knowledge, or the right social connections to make it happen. The crux would always lie in having a bank account to withdrawal to anyways. I think even standard VPNs they can still geolocate you easily. There's a whole subreddit about spoofing location for pokemon go - it's interesting.
I would disagree with this for regulated sites. I have played many bonuses at different sites. The terms for the bonus are very plainly explained. I believe every promotion has to go through the gaming commission. Things like playthrough requirements and more recently game play contributions (slots 100%, table games, 20%, roulette 0%) are very plainly laid out.Quote: WizardA 25% cash rebate is pretty generous. I some people here would be interested to know the casino, despite your experience.
Poorly written T&C at online casinos is par for the course.
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