Online Casino not Honoring their Cashback
October 13th, 2025 at 9:04:41 AM
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I am playing at an online casino, I lost on live casino, which would have entitled me to their 25% live casino cash back. I read the terms and conditions multiple times, I read the promo multiple times. Their promo states you have to contact service to get the cashback.. fine. I contact them during their day and timeframe listed and they tell me that because I have money in my account, they can't give me the cashback. NO WHERE did their terms say this. Not anywhere on the site was this mentioned.
They only say this in the promo:
This offer is not limited in time. Our Website reserves the right to modify or terminate this bonus at any time at its sole discretion and without prior notice.
The word cashback is not even in their ToS.
So they can move the goal post, after I have requested it?
Pretty dirty if you ask me. This is a Canadian online casino based out of Malta. I am considering going to the gaming commission over this, but they are still worth quite a bit more money to me. I am not sure how much more I'd like to keep dealing with them though.
Thoughts? Experiences?
They only say this in the promo:
This offer is not limited in time. Our Website reserves the right to modify or terminate this bonus at any time at its sole discretion and without prior notice.
The word cashback is not even in their ToS.
So they can move the goal post, after I have requested it?
Pretty dirty if you ask me. This is a Canadian online casino based out of Malta. I am considering going to the gaming commission over this, but they are still worth quite a bit more money to me. I am not sure how much more I'd like to keep dealing with them though.
Thoughts? Experiences?
October 13th, 2025 at 9:10:08 AM
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You say they are still worth quite a bit more money to me
How do you know they are going to pay you if you continue with them?
How do you know they are going to pay you if you continue with them?
October 13th, 2025 at 9:14:05 AM
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I don't, but they are regulated.
October 13th, 2025 at 9:21:17 AM
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I would suggest going to lcb.org the owner of that site is active here
They can guide you about online casino about who is good or bad and help with disputes
They can guide you about online casino about who is good or bad and help with disputes
October 13th, 2025 at 10:09:44 AM
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Cant access that site from my wifi - looks like they banned me for some reason. I've never posted there. Stupid.
Not even half the casinos I have available to me are on that site. And the ones I've had good experiences with are rated 3.5/5. Doesn't seem very reliable to me, like all the other casino rating websites, it's just gamblers that can't spell, or read the ToS.
Not even half the casinos I have available to me are on that site. And the ones I've had good experiences with are rated 3.5/5. Doesn't seem very reliable to me, like all the other casino rating websites, it's just gamblers that can't spell, or read the ToS.
