5Dimes suspending service to US customers.

This morning I fortunately logged into my 5Dimes account to check the current election odds. I was very surprised to be met with this announcement that they are ceasing service to US players and they should take action to withdraw their funds by September 25. I didn't copy and paste the exact wording, but here is what they say in their FAQ:

Quote: 5Dimes

Q. If I am an existing customer with a balance, can I continue playing even though you no longer accept U.S. customers?

A. We are only suspending service to customers located in the United States. If you are located in the United States and have not withdrawn your balance before September 25th, your funds will be transferred to a claims administrator who will attempt to return your balance to you. If you are located outside the United States, we will continue to offer our services.

Q. If I continue to play and win, is there a time limit to withdraw my funds?

A. Yes, you must withdraw your funds before September 25th or your balance will be transferred to a claims administrator.

Q. What will happen to my funds if I do not withdraw them in the specified period?

A. The remaining balance will be transferred to the claims administrator who will exercise its best efforts to return your money to you.

Source: https://www.5dimes.eu/action-required-FAQs.html

I should add that I had over $8,200 in bets on the election. The vast majority, all but about $100, were cancelled and the bet amounts transferred back to my account.

I had a particular candidate (I won't say who out of respect of the forum rule to not discuss politics) at odds everywhere from about -160 to +160. Overall, they averaged to about even money, which is where the odds are about today.

I immediately put in a Bitcoin withdrawal, which they say will take up to four days to process.

My message to US players at 5Dimes -- Get your money out now!

I will hopefully have a lot of Bitcoin soon, if any trusted forum members want to buy.

Mike..... let's say you had a futures bet on the Nuggets at 100-1. They are probably about 10-1 now. Will they just refund your bet amount?

Let's say you had a futures bet on the Bucks. It is worth zero. But since the NBA will not have declared a champion by September 25, will they refund the bet?

5dimes has clearly stated that futures that lost already won't be refunded. I.e. 76ers to win championship

Futures that are still in play have stake refunded.

Yes, they're stealing

Quote: sabre

5dimes has clearly stated that futures that lost already won't be refunded. I.e. 76ers to win championship

Futures that are still in play have stake refunded.

Yes, they're stealing

If this is true I hope (expect?) Wizard to identify 5Dimes as a rogue casino! And LCB as well?

They are collecting on losing bets but won't pay out on a winning bet!!!???!!!

Quote: SOOPOO

Mike..... let's say you had a futures bet on the Nuggets at 100-1. They are probably about 10-1 now. Will they just refund your bet amount?

It would seem that way. That's similar to the bets I had on ##### that paid +160, when I can only get about even money now. In their defense, they also refunded my bets on ##### before the CV where I laid -160.

Quote:

Let's say you had a futures bet on the Bucks. It is worth zero. But since the NBA will not have declared a champion by September 25, will they refund the bet?

I think once a bet has no hope, they consider it resolved as a loss. In other words, it gets filed from "pending" to "archived."

Quote: sabre

5dimes has clearly stated that futures that lost already won't be refunded. I.e. 76ers to win championship

Futures that are still in play have stake refunded.

Yes, they're stealing

Here is what they say in their FAQ:

Quote: 5dimes

Q. I have an open bet that will not be settled until after September 25th, is it possible to get a refund on that wager?

A. Yes, refunds will be available.

That seems to imply that refunds are optional. In my case, they were forced.

I think the fair thing to do would be to have all existing wagers stand and let players withdraw them if and after they win.

Quote: Wizard

I think the fair thing to do would be to have all existing wagers stand and let players withdraw them if and after they win.

Of course. You avoided my question. If they don’t, would you consider them a rogue casino? I would. They accepted a bet with defined odds and a defined payout. To unilaterally cancel the bet is totally unethical.

Quote: SOOPOO

Of course. You avoided my question. If they don’t, would you consider them a rogue casino? I would. They accepted a bet with defined odds and a defined payout. To unilaterally cancel the bet is totally unethical.

Let's just say the matter is under consideration by the powers that be.

They have been VERY clear. All futures, no matter how much positive equity you have in them, are being voided. Nothing is standing to settlement beyond 9/25. There is no more blatant thievery than this.

What if Wall Street said you have to sell all your holdings within 10 days because of TikTok?

It has been nine days now and my withdrawal is still "pending."

They obviously know who will win
the election and don't want to
cover those bets. Remember the
outfit in 2016 that made the
mistake of paying off one month
early. They ended up paying
both winning and losing bets.

I'm in a similar boat as you, Wiz. I had $8k in political, NFL, NBA & MLB futures.
My political & NFL wagers were cancelled & refunded. My 2 losing NBA bets stood.
Oddly, 1 of the MLB futures was cancelled, but the others have stood. As those have hit, they have been paid out, even though the ticket states that all teams must play 59 games for the bet to stand, and that doesn't seem likely.

Live help said all tickets would be paid or cancelled by now, but still waiting. 9/25 is the last day to request a payout directly from 5Dimes. After that, the $ goes to the claims administrator, and who knows how that will pan out.

I've been waiting 8 days for my first bitcoin withdrawal request.

Same can be said for me as well....my futures bets were refunded, and put in a Bitcoin withdrawal (<$1K) on the morning of 9/16....currently still waiting for it to process.

Do you have any recommendations for other offshore books? I've also had a Slow-vada account for a while that I never use because the odds were terrible. My current state doesn't offer legal sportsbooks, but a few nearby do, so I have made the drive a few times to put down "legal" bets....

Quote: IAchance5

Do you have any recommendations for other offshore books? I've also had a Slow-vada account for a while that I never use because the odds were terrible. My current state doesn't offer legal sportsbooks, but a few nearby do, so I have made the drive a few times to put down "legal" bets....

How about Bovada? Unfortunately for me, they don't take players from Nevada.

I know another that uses the game interface and lines as 5dimes. PM me if you want the name as it does not come with an official Wizard endorsement.

O/U on how long it actually takes on average to get your cash out of 1k or more? I can't imagine it's going to be fast with a "run on the bank"

Quote: Wizard

How about Bovada? Unfortunately for me, they don't take players from Nevada.

I know another that uses the game interface and lines as 5dimes. PM me if you want the name as it does not come with an official Wizard endorsement.

I think I know which book you are referring to (BAS are the initials)......when I joked above, I was actually referring to Bovada....so was going to look at other options, thanks!

Hi wizard, I am waiting on 43k from them with the same pending

Quote: Expectedvalue

Hi wizard, I am waiting on 43k from them with the same pending

By "them," do you mean 5dimes?

Yes , mr wizard.

Quote: Expectedvalue

Yes , mr wizard.

Thanks. Hopefully all of us get paid before it goes to the "claims administrator."

Today is the deadline to get your money out of 5dimes. I made a withdrawal 11 days ago and it is still pending.

Caution! Yep, this is one of those times for those of us who avoid gambling on the internet when it is really hard to stop from making a comment

But I'm trying

Going on 10 days and counting as of this morning....no other email communications from 5D other than the initial "we've received your withdrawal request" and a generic one to all customers reminding about the 25th deadline to request a withdrawal.....

Wizard, just curious....why is Bovada not an option for Nevada customers? I don't live in Nevada but I know you mentioned that in an earlier post....

I made a cash out request about 10 days ago as well.

Hopefully this won't be too confusing, if so, feel free to ask me to clear up anything.

Yesterday evening about 6:15 as I was about to start my car and head out for some outdoor activity with friends I got a phone call from someone claiming to be from 5D. I was thinking... "oh boy, this can't be good news"(I have between 3,000 and 4,000 in there). Immediately I'm super agitated because I had this feeling that they would try to find ways to screw people over the technicalities as soon as I heard about the change.

They said they we're calling me regarding my cash out request. He said that he was reason why he was calling me and not sending me an email was because I only had a few hours to act(now I'm really skeptical thinking this is some kind of delay tactic) The guy said I needed to allow the DBA settings by 11:59 in order to receive your funds blah blah blah..
I said, "I don't know why you're calling me ,or what you want me to do, or what that is all about, all's I know is I already made my payout request a while ago and it's been much longer than 4 days.

I proceeded to ask him what this DBA settings was all about and explained that I've never had to deal with it before and I've been a customer there since the early 2000s . He said it was authorizing a new device and that Bitcoin would be blocked unless this was activated. I said, "I don't know how Bitcoin would know if my device was activated or not" the guy swore up and down he was trying to help me out and if I didn't do this by midnight my money would be sent to a third party and I would have to deal with them in order to receive my cash out. I thought he said the third party wouldn't use Bitcoin to make the payouts(I can't be sure that that's what he was trying to say)

At that point, I asked for his name and asked him to on the phone while I went back in the house to get to my laptop. I used another phone to call the number he was calling from to make sure it was actually 5dimes calling, and it was.

I really didn't see any harm in authorizing that device(I kind of understand why they want people to do that at this point) so I figured I would do so, but then I got to thinking this is somehow going to change my original payout out request date and now they're going to have a reason to F me. Sure enough, He said, "yes, you have to cancel it and resubmit or I can cancel it for you and you can resubmit it". I said, "oh hell no, don't cancel anything, this is just some type of delay tactic and the deadline was on the 24th". He told me they had extended it to the midnight of the 25th. I asked him if there was an email regarding that and he said there was I checked my 5D inbox and sure enough there was. At that point, I said don't do anything with my account keep everything how it originally was until I have time to think about this. The guy swore up and down he was just trying to help me so I didn't have to go through a third party. About an hour later I called back and talk to somebody else to decide if I wanted to submit a new request. The first thing I asked me is if I was calling up to do a phone account verification. I said, "No, my account's been verified years ago." she went on to explain their new policy for cashing out is a phone verification account number email address name and pin number. I said, "pin number" I don't have no damn pin number. She claimed that I gave the other guy that called previously my PIN number I said, "I absolutely did not".

Whatever the case, I decided to cancel and re-request my cash out before 12 midnight. Since they needed my PIN number, I changed my password and made a PIN number just so I could verify my PIN number(it made me change my password in order to change my PIN/set my pin number).

Apparently, before they will process anyone's withdrawal request you will have to do a phone verification. After the phone verification they send you an e-mail (I think they said it could take up to 3 days) and in that email you have to verify your PIN number, account number, and the Bitcoin address you used for the cash out.

Quote: AxelWolf

I made a cash out request about 10 days ago as well.

Hopefully this won't be too confusing, if so, feel free to ask me to clear up anything.

Yesterday evening about 6:15 as I was about to start my car and head out for some outdoor activity with friends I got a phone call from someone claiming to be from 5D..

oh boy!!!!
This screams scam 😃 n so many levels. Well done taking the effort to confirm that this was a genuine 5D person.
Problem is, even the genuine 5D people seem to be pulling some sort of stunt. Good luck to all 5D customers. Triple check everything about their comms and keep copies. Verbal contacts are not worth the paper they are written on. Axel already caught them in lies about his pin, in just one pair of calls.

Well guys, I just received my Bitcoin withdrawal.....it took about 10.5 days.....

Axel, thinking back on it, I did a withdrawal about 1.5 years ago due to a good exotics hit on the Kentucky Derby and 5D made me go through all those hoops (phone verification, device verification, etc.) back then......so this time they did not have to physically contact me.

I really hope all of you get your funds soon.....please keep us all posted.

Quote: OnceDear

oh boy!!!!
This screams scam 😃 n so many levels. Well done taking the effort to confirm that this was a genuine 5D person.
Problem is, even the genuine 5D people seem to be pulling some sort of stunt. Good luck to all 5D customers. Triple check everything about their comms and keep copies. Verbal contacts are not worth the paper they are written on. Axel already caught them in lies about his pin, in just one pair of calls.

I couldn't have given them my pin since I didn't even know I had one(there could be a simple explanation for that...one that I'm not going to get into). I tried a couple that I normally use and non of them we're correct....So obviously, I never gave the guy my pin.

If they're trying to enter the US market I would hope they're trying to do everything on the up-and-up, so I don't think there be a problem getting paid in the end. I just think there will be some major delays along the way for most people, but who knows.

I'm really surprised that the US market will even allow them to operate here after years of basically defying US regulation. 5dimes has been Pretty good overall for the most part, but they have pulled some shenanigans over the years. I know this is just wishful thinking, but I'm wondering if anyone who got screwed in the year's previous can perhaps use the fact that they are to trying to enter into the US market have some leverage and maybe they can be made whole.

I know everyone thinks it's great that they're entering the US market and will be "properly" regulated. It's probably much better for the average Joe, however if you're an advantage player or just someone who likes good value and you understand Advantage play a bit this isn't something we really want.

Quote: IAchance5

Well guys, I just received my Bitcoin withdrawal.....it took about 10.5 days.....

Good to hear somebody has been paid. I have now been in line for 12 days, which says to me that the person waiting the longest is not necessarily the next one to be paid.

Payout Request Confirmation
Dear Axel Wolf,

This email confirms our receipt of your payout request via Bitcoin for the amount of $ x,xxx.xx USD at 5Dimes for your account with us. Due to the increased volume in redemptions, payouts may take from 48 up to 96 hours of an accepted request to be processed.

You can cancel payout requests before they are authorized for processing, by logging into your account and accessing the cashier/banking center or by contacting Customer Services.


We thank you for your continued business and are always available if you should have any questions.

Email: info@5dimes.eu
Phone: 1-800-430-5896
- 5Dimes Group Staff -

xxxxxxxx - 9/XX/2020 x0:x2:00 PM

"of an accepted request" what does that mean and how long does it take for an accepted request to occur? Why would anybody want to cancel the request? I guess if you're not in the United States.

Supposedly I'm supposed to get an email where I verify my PIN number and the Bitcoin address I used, but I have yet to receive one of those.

I'm not sure how I missed this one think I just read the last one they had sent. This came in like 3 minutes prior to the one I just posted, that's a little bit concerning if they are sent from different departments I somehow think they're both automated.

Dear Axel Wolf,

We're sorry, but your BTC payout request of $ x,xxx.xx USD has been rejected.


We thank you for your continued business and are always available if you should have any questions.

Email: info@5dimes.eu
Phone: 1-800-430-5896
- 5Dimes Group Staff -

xxxxxxxxxx - 9/xx/2020 xx:xx:35 PM

Quote: AxelWolf

I'm not sure how I missed this one think I just read the last one they had sent. This came in like 3 minutes prior to the one I just posted, that's a little bit concerning if they are sent from different departments I somehow think they're both automated.

Dear Axel Wolf,

We're sorry, but your BTC payout request of $ x,xxx.xx USD has been rejected.

Did this email come before you got the call from 5D? If so, it was probably an automated rejection due to not having your verification stuff done (DBA, etc.)....I had to go through all this about 1.5 years ago when I requested a withdrawal. After mine got rejected, I had to spend some time on the phone with their customer service department to get it all straighten out....which now probably takes 10 times as long to get a hold of someone.

It's getting so close to that 30th date in which they turn everything over to an "independent agency" to disburse the remaining funds, but they don't specify how long that process will take....messy situation to say the least....

I just missed a call, and then immediately got an email regarding my payout. I called back, and had to verify PIN, name, address, & payout amount.

I am now waiting on an email that I will have to respond to, and then the payout SHOULD be forthcoming.

Quote: Chuckleberry

I am now waiting on an email that I will have to respond to, and then the payout SHOULD be forthcoming.

Thanks to this thread, I checked my junk Email account, which is what I gave 5dimes. Three days ago they sent the Email below. I just called them and passed the phone verification. I am not awaiting said Email, which I'm supposed to respond to within 48 hours.

Quote: 5dimes

Dear Michael,

We need to perform a phone verification as confirmation required to process your current Bitcoin payout request. Since we were unable to communicate, we invite you to give us a call using the phone number registered in your account in order to complete this procedure, so we can process your payment.

We will be waiting for your response in order to proceed with your payment. If we haven’t received a response within 48 hours of sending this message, your payout will be automatically rejected.

For more assistance in this or any other matter, feel free to contact us via Live Help or by dialing our toll free number 1-800-430-5896.

Regards,


Andoni
Payout Team
5Dimes Group

Quote: Chuckleberry

I just missed a call, and then immediately got an email regarding my payout. I called back, and had to verify PIN, name, address, & payout amount.

I am now waiting on an email that I will have to respond to, and then the payout SHOULD be forthcoming.

Did they end up sending you the email last night? I don't see how they aren't working 24/7 until the 30th to try to clear out the accounts....if they are legally trying to get into the US market then they would want to resolve everyone's payouts as quickly as possible, and hope for minimal lawsuits....

I got my 48-hour verification Email on Saturday. I just sent in what they asked for about three hours ago. Let's see what happens.

Quote: IAchance5

Did they end up sending you the email last night?

I got the email today at 12:30pm eastern. I responded with the info right away.

I'm happy to say my withdrawal just cleared.

Quote: Wizard

I'm happy to say my withdrawal just cleared.

Good for you! Now man up and label them a rogue casino in whatever way this website and LCB can do. They have stolen money from bettors by cancelling futures bets without the bettors permission. I assume there is NOTHING in the T's and C's that allows them to do so. Am I missing something? What reason do you have to NOT label them a rogue casino?

"Q. Is 5Dimes closing permanently for U.S. players? If not, are there plans to come back to the U.S. market and when approximately?

A. No, we will be back, better than ever and hopefully very soon!
 
Q. Why are you leaving the market?

A. We are relaunching the company into a better one for our customers, and to do it properly, we need to suspend service to U.S. customers, but it is only temporary.
"



I have never heard of this casino until this thread, but after reading the link this seems odd to me.

They are "relaunching" in the U.S. later this fall so they force withdraws, but soon will be accepting customers again?

I am not a casino expert, but this makes no sense to me?

On my initial reading I thought they were permantly closing its doors (so to speak) to U.S. customers in which case this would be understandable to some degree.

But, to just briefly block U.S. players for a few weeks, only to allow them back later this year, what is the logic in this? I feel like I am missing something?

Quote: Gandler

But, to just briefly block U.S. players for a few weeks, only to allow them back later this year, what is the logic in this? I feel like I am missing something?

They are going to attempt to get licensed in the U.S. They need to quit their "illegal operation" in the U.S. and go through the steps to get licensed in whatever states they are looking at.

I would be surprised if they get approved in much less than a year.

Quote: SOOPOO

Good for you! Now man up and label them a rogue casino in whatever way this website and LCB can do. They have stolen money from bettors by cancelling futures bets without the bettors permission. I assume there is NOTHING in the T's and C's that allows them to do so. Am I missing something? What reason do you have to NOT label them a rogue casino?

More information will come out on Oct 1 about why 5dimes is exiting the US market. Let's both wait to see what that information is and we will take it from there.

Quote: DRich

They are going to attempt to get licensed in the U.S. They need to quit their "illegal operation" in the U.S. and go through the steps to get licensed in whatever states they are looking at.

I would be surprised if they get approved in much less than a year.

Is that possible as they are not associated with a brick and mortar casino (which is a requirement in NJ), I am not fully familiar with every states' law. But, that seems like it will be a state by state battle (and potentially not possible in many states)?

Still seems like a strange decision and a strange time to make such a decision (with arbitrarily short notice).

I don't know, but it goes back to my mantra of, if you have to play online casinos, use state approved ones.

Also, the withdrawal fees seem absurd:
https://www.5dimes.eu/fundingMethods.html
(Even bitcoin is 3%..... 80USD for a bank wire or check or money order with a 1k minimum and a 9.5k max? .... what?) Nothing about these fees seem right. I don't remember ever paying a fee to withdraw from an online casino.

The only non state casino I have ever played was Bovada and even there (at least at the time, its been a while), bitcoin was always free and checks were free every so many weeks.

Also, on their rules:
"Professional card counters are prohibited. If you are found to be a professional card counter playing in our Live Dealer, your account is subject to immediate closure and all winnings will be forfeited. "
https://www.5dimes.eu/rules.html

I can understand having the ability to ban somebody for counting (though that would not be legal in NJ), but seizing the winnings based on allegations of counting? That is certainly not legal in any state....

The more I look at this site, the sketchier this casino seem to be (and I have spent maybe 10 minutes looking at their site, looking at their main links, since I saw this thread, I am sure if you really dig into their terms and fine print, there is all kinds of wonkiness)….

For what it's worth, I got my 5dimes money in full. No 3% transaction fee.

Quote: DRich

They are going to attempt to get licensed in the U.S. They need to quit their "illegal operation" in the U.S. and go through the steps to get licensed in whatever states they are looking at.

I would be surprised if they get approved in much less than a year.

They thumbed their noses at the UIGEA. There's no chance they ever operate legally in the United States.

Quote: sabre

They thumbed their noses at the UIGEA. There's no chance they ever operate legally in the United States.

I have a different opinion.

Quote: Wizard

I have a different opinion.

Me too.

They will undoubtedly go the “blame all past sins on the dead guy” route in their argument. I’ve seen the idea floated that perhaps they aren’t in the best shape and the talk of entering the legal US market is being used as a means to generate investment to buy them out or shift their capital position more than being an actual realistic outcome.

I haven't even received the email asking to verify. I called them and they said by the end of the day tomorrow.

Quote: Gandler

<snip>Also, on their rules:
"Professional card counters are prohibited. If you are found to be a professional card counter playing in our Live Dealer, your account is subject to immediate closure and all winnings will be forfeited. "
https://www.5dimes.eu/rules.html

I can understand having the ability to ban somebody for counting (though that would not be legal in NJ), but seizing the winnings based on allegations of counting? That is certainly not legal in any state....<snip>

Gandler,

I posted the following over at bj21 on 1/1/2008 about a similar threat on Carnival Cruise Line. For bj21 subscribers, here is the link: https://bj21.com/boards/green-chip-forums/sub_boards/green-chip-general/topics/card-counting-on-carnival-cruise-lines-is-a-bozo-no-no

Card Counting on Carnival Cruise Lines is a Bozo No-No!
My Fellow GCer's:

I recently cruised on a Carnival Cruise Lines ship. Outside their casino was posted a sign that contained the following excerpt, ironically immediately beneath a large "GOOD LUCK":

"Card counting and/or the use of any mechanical/electrical or any other type of device to assist players in the gaming activity conducted in this casino is strictly prohibited. Violators will be subject to a forfeiture of all winnings and to confiscation of any prohibited devices."

To ensure this proscription, they used CSM's on all of their BJ games! However, their pseudo-BJ games were dealt from shoes.

Imagine the possibilities for abuse this allows... any time the casino wants to shaft a winning player, all the casino needs to do is accuse the winner of "card counting", then refuse to cash his chips. How does one go about "proving" he WASN'T counting cards?

At least they didn't mention "walking the plank"!

Dog Hand