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What the hell is this all about and why has this Happened.
How do I get those dollars back?
What options do I have if they don’t work with me?
Quote: Nashley428I was playing at and had built up about 4,500 in winnings. As I was playing on enchanted garden 2 I literally watched the dollar amount change from 4,400 to 50.
What the hell is this all about and why has this Happened.
How do I get those dollars back?
What options do I have if they don’t work with me?
It may have been 4400 pennies and you switched the credit display to dollars.
Quote: Nashley428I was playing at and had built up about 4,500 in winnings. As I was playing on enchanted garden 2 I literally watched the dollar amount change from 4,400 to 50.
What the hell is this all about and why has this Happened.
How do I get those dollars back?
What options do I have if they don’t work with me?
The dollars are lost. If I were in your shoes I'd cash out and keep whatever is still left.
abide by what they say.....give them the exact time if possible.
Was this an online casino or a bricks and mortar place?Quote: Nashley428I was playing at and had built up about 4,500 in winnings. As I was playing on enchanted garden 2 I literally watched the dollar amount change from 4,400 to 50.
What the hell is this all about and why has this Happened.
How do I get those dollars back?
What options do I have if they don’t work with me?
STOP playing till you sorted it out.
If it's an online place, look to see if it has a facility to see your previous wagers or transactions. If so that will probably make clear what happened, though the 'why' is another question. Also if online, see if they offer a 'live chat' facility and ask there. Retain copies of any conversations or chats.
While you are waiting, re-read the terms of any bonus offers that you took. Maybe you had just a day or so to meet wagering requirements on some offer.