Dealer error

Was playing BJ at Luxor last night. 5 players at table and player 5 got dealt BJ, after paying him the dealer turned around her hand (20) and collected all players bets.
(Before anyone had a chance to do any action)
When she realised the mistake she called the Pit Boss.
We was told to play the hand, and first player wanted to surrender his 19, but was not allowed to do that, PB told to either hit or stand.

This have to be a mistake by the PB on a table where surrender is allowed?

Why didn't someone at the table stop her? I don't think I'd have allowed the surrender, but I think I'd have called the hands dead and returned the original bets unless the house had a policy that said otherwise.
I liked to play in break-in houses, which hired many rookie dealers. I imagine the pits there deal with mistakes differently than strip pits.

Quote: Torghatten

Was playing BJ at Luxor last night. 5 players at table and player 5 got dealt BJ, after paying him the dealer turned around her hand (20) and collected all players bets.
(Before anyone had a chance to do any action)
When she realised the mistake she called the Pit Boss.
We was told to play the hand, and first player wanted to surrender his 19, but was not allowed to do that, PB told to either hit or stand.

This have to be a mistake by the PB on a table where surrender is allowed?
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You are correct. All that happened was the dealer exposed her hole card, and the remedy for that is to continue the hand as if it was any other hand. To claim the posted table rules no longer apply because of something the dealer did is a violation.

That's a tough call. Let's be real: who would normally surrender a 19?

Seems simple to me. Either you call the hand dead, or you let everyone play their cards. And if you let them play, they get all their usual options.

Quote: Deucekies

Seems simple to me. Either you call the hand dead, or you let everyone play their cards. And if you let them play, they get all their usual options.
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I would give each player their own option. 1) Take your bet back and don't play the hand or 2) Play your hand with the usual rules

Quote: MichaelBluejay

That's a tough call. Let's be real: who would normally surrender a 19?
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True, but considering it was a misdeal and the hand should be killed (or at a minimum the players should be given the choice to play or not) I'd side with the player on this. If surrender is allowed at the table, I would be adamant that I'm surrendering if the hand isn't canceled.

Handled rather poorly by the PB imo...