Dealer Errors
This topic has been touched on in other threads before and it seems that in the US a bigger deal is made when an error is highlight. I'm not interested in kicking off a debate about whether players should highlight to dealers when they have made an error in the players favour, everybody has different views on that - I'm just interested in how the casino response varies around the world.
I'm in the UK too. My experience of dealer errors is at Provincial Grosvenor. Half the time there is a senior dealer or other supervisor who spots the errors first. Where an unsupervised dealer makes an error, I've always seen him/her call over the supervisor to, at least, oversee the correction. It's never come down to 'checking the tapes'
Unlike in the US, if cards are dealt to the wrong spot, or drawn from the shoe too soon and seen, or even come out of the shoe face up, they are backed up to where they should have been dealt. Players who lose out as a result of that are usually given some grace. I understand that 'backing up cards is not allowed in the US.
In one instance, a dealer error gave me knowledge of the first three cards to come out of the shoe and a pair of aces was waiting for me to place my bet. I could have hammered the casino with a max bet on perfect pairs and the supervisor pretty much shrugged when I pointed out my advantage. I was too new to the game to exploit it fully.
They may be doing this in accordance with jurisdictional regulations : I'm not sure where the authority lies. The UK has one national and centralized regulator who approves games and keeps rules and pay tables on file. The US has more than 300. That's part of why it's such a nightmare to distribute your own game.
But anyway, very few US casinos (again, in my experience) refuse in EVERY case to back cards up to rectify an error. Maybe the UK has a set policy pre-decided that they must, and I'd be interested to hear whether it's in the regulations there.
I have only seen an unaccompanied dealer do it once, maybe twice: they all call over the Floor for a ruling/witness to correct any mistake that requires cards coming back out of the burn cage. And the floor usually is the one who physically touches the cards - the dealer shows their hands to prove they don't have any cards and steps over a little to give the Floor room.
Most dealers also rack loser stacks at the top of their till, one stack per player, in case there's a backup or other error, so it's clear how much each person bet when a backup happens. After all the cards are burned (dealer's hand last), the backup opportunity is gone, and the dealer then sorts losing bets into the till by denomination.
Some casinos will only back up the cards on a player protest, but most will do it for either a player or a Floor intervention. Everyone will ask for a mispay in the player's favor be returned, if the Eyes call it down, even several hands later or longer.
But lots of the time I've seen them start a mispay that affects the table, realize midway through they're doing it wrong, but correct it with that player without backing up, IF it's an error favorable to the table. If favorable to the house error, they will back up and make everyone whole.
And, as I said above, there are at least a few places that NEVER back it up, even if you protest, once your cards are in the burn rack. They'll only correct it for you if your cards are still exposed. So I watch the pays very closely when I know it's that kind of place.
Quote: beachbumbabsI would say that it's largely untrue that US casinos won't back up cards when an error is made. In my experience, it's largely left to the discretion of the pit boss whether to do so.
They may be doing this in accordance with jurisdictional regulations : I'm not sure where the authority lies. The UK has one national and centralized regulator who approves games and keeps rules and pay tables on file. The US has more than 300. That's part of why it's such a nightmare to distribute your own game.
But anyway, very few US casinos (again, in my experience) refuse in EVERY case to back cards up to rectify an error. Maybe the UK has a set policy pre-decided that they must, and I'd be interested to hear whether it's in the regulations there.
I have only seen an unaccompanied dealer do it once, maybe twice: they all call over the Floor for a ruling/witness to correct any mistake that requires cards coming back out of the burn cage. And the floor usually is the one who physically touches the cards - the dealer shows their hands to prove they don't have any cards and steps over a little to give the Floor room.
Most dealers also rack loser stacks at the top of their till, one stack per player, in case there's a backup or other error, so it's clear how much each person bet when a backup happens. After all the cards are burned (dealer's hand last), the backup opportunity is gone, and the dealer then sorts losing bets into the till by denomination.
Some casinos will only back up the cards on a player protest, but most will do it for either a player or a Floor intervention. Everyone will ask for a mispay in the player's favor be returned, if the Eyes call it down, even several hands later or longer.
But lots of the time I've seen them start a mispay that affects the table, realize midway through they're doing it wrong, but correct it with that player without backing up, IF it's an error favorable to the table. If favorable to the house error, they will back up and make everyone whole.
And, as I said above, there are at least a few places that NEVER back it up, even if you protest, once your cards are in the burn rack. They'll only correct it for you if your cards are still exposed. So I watch the pays very closely when I know it's that kind of place.
That’s not what they mean when referring to backing cards up. It’s typically when a dealer doesn’t deal the cards correctly ie missing betting circle, or assumes a player wants to stand on their soft 18 and gives the next card in the shoe to the next player. Backing the cards up would be moving the cards around after they have been dealt. You rarely see this in the US.
Yes that's what I meant by backing up... When, for example the dealer accidentally deals to a box with no wager, or misses a box, or indeed pulls a card from the shoe early, in which case it's returned to the front of the shoe... Even if it's been revealed.Quote: mipletThat’s not what they mean when referring to backing cards up. It’s typically when a dealer doesn’t deal the cards correctly ie missing betting circle, or assumes a player wants to stand on their soft 18 and gives the next card in the shoe to the next player. Backing the cards up would be moving the cards around after they have been dealt. You rarely see this in the US.
One of the funniest shoes I played had had some cards put in the wrong way and started coming out face up. The supervisor asked if we minded playing out that round with full view of most of the cards. We happily agreed.
Quote: mipletThat’s not what they mean when referring to backing cards up. It’s typically when a dealer doesn’t deal the cards correctly ie missing betting circle, or assumes a player wants to stand on their soft 18 and gives the next card in the shoe to the next player. Backing the cards up would be moving the cards around after they have been dealt. You rarely see this in the US.
Lol. Oh, well. Thanks for correcting my misunderstanding about the question.
