Gandler
Gandler
Joined: Jan 27, 2014
  • Threads: 33
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Thanks for this post from:
AxelWolf
September 22nd, 2019 at 4:10:18 PM permalink
Every hand you play has a unique transaction ID, usually in the bottom left corner. Record all transaction IDs, and send them to Borgata explaining what happened. If they refuse to do anything, send the information to the NJ gaming commission, and it will be quickly solved.
Bridgetbermuda
Bridgetbermuda
Joined: Sep 21, 2019
  • Threads: 1
  • Posts: 6
September 26th, 2019 at 6:19:45 AM permalink
The hands aren't played out. They are unfinished. As a matter of fact there is s section called "recently played" and I can see all the unfinished hands there. There's a lot.
Borgata app used to say "you have an open hand" and let you go back to it. But ever since the update, this has been happening instead. I posted this days ago and still nobody at borgata is helping me.
Bridgetbermuda
Bridgetbermuda
Joined: Sep 21, 2019
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September 26th, 2019 at 6:22:48 AM permalink
No, the hands are left unfinished and I'm told by borgata support that the funds are stuck. They had me clear my cache and browsing history. I've even reinstalled the app and nothing works.
Bridgetbermuda
Bridgetbermuda
Joined: Sep 21, 2019
  • Threads: 1
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September 26th, 2019 at 9:10:42 AM permalink
Very fishy.. what's even weirder is they somehow were able to unstick one hand and sent me an email telling me it was fixed LOL thank God I saved all the screen shots . But if they can unstick one hand, why not all.of them ?
sodawater
sodawater
Joined: May 14, 2012
  • Threads: 64
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September 26th, 2019 at 3:30:43 PM permalink
In case of connection interruption, the hands should be suspended until the player logs back on to complete it.

What sounds like is happening is that the bet and hands are suspended, but the hands don't come back up for play. This is an obvious bug in the app if that is the case.

I play on two other NJ casino blackjack apps (not Borgata) and when my play is interrupted, the hand is resumed flawlessly when logged back in.

If Borgata doesn't help you with the issue, send an email to info@njdge.org with as much documentation as you can. Your username, game played, bet size, bet ID #s, any screenshots that you have. You will be surprised how quickly NJ casinos respond to previously ignored messages once you email the DGE.

Finally, I have noticed that Borgata's mobile apps are much more buggy than other options, so once this is resolved I'd recommend playing on a different casino's app.
sodawater
sodawater
Joined: May 14, 2012
  • Threads: 64
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September 26th, 2019 at 3:34:15 PM permalink
Quote: Zcore13

The casino has to have protections against someone rage quitting when they get bad cards. I would think the hand could remain active and suspended until the user logs back in, but if it's a multiplayer table, maybe not. Something seems fishy about it though.


ZCore13



In NJ when someone times out of a live dealer multiplayer table on his action, the default action is to stand. Which is terrible...and why I do not recommend playing multiplayer blackjack online. It's the same rule as live dealer UTX, you could get two aces and if the connection drops you will check the hand down and then fold the river by default.
Bridgetbermuda
Bridgetbermuda
Joined: Sep 21, 2019
  • Threads: 1
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September 26th, 2019 at 3:44:02 PM permalink
Thank you so much for this info! I'm giving them one more day and then I'll email that address.
Bridgetbermuda
Bridgetbermuda
Joined: Sep 21, 2019
  • Threads: 1
  • Posts: 6
September 27th, 2019 at 9:03:50 AM permalink
What casino apps do you recommend ?

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