Why is Ocean Resort not the #1 AC Destination?
January 16th, 2019 at 2:38:43 AM
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I firmly believe that Ocean resort offers the best product in Atlantic City
Great rooms, beautiful view, a clean well lit parking lot, a variety of restaurants yet the revenue is near the bottom every quarter
The property was originally headed by Kevin DeSanctis, many felt that decisions he made were not the best course for the property. Then came the controversies of Glenn Straub. Bruce Deifik rescued Revel and transformed it to Ocean
Now Mr Deifik is on his way out
What would you do to make Ocean Great?
I like these suggestions
https://travelzork.com/can-ocean-resort-casino-atlantic-city-be-fixed/
Great rooms, beautiful view, a clean well lit parking lot, a variety of restaurants yet the revenue is near the bottom every quarter
The property was originally headed by Kevin DeSanctis, many felt that decisions he made were not the best course for the property. Then came the controversies of Glenn Straub. Bruce Deifik rescued Revel and transformed it to Ocean
Now Mr Deifik is on his way out
What would you do to make Ocean Great?
I like these suggestions
https://travelzork.com/can-ocean-resort-casino-atlantic-city-be-fixed/
January 16th, 2019 at 10:46:02 AM
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Quote: ScanI firmly believe that Ocean resort offers the best product in Atlantic City
Great rooms, beautiful view, a clean well lit parking lot, a variety of restaurants yet the revenue is near the bottom every quarter
The property was originally headed by Kevin DeSanctis, many felt that decisions he made were not the best course for the property. Then came the controversies of Glenn Straub. Bruce Deifik rescued Revel and transformed it to Ocean
Now Mr Deifik is on his way out
What would you do to make Ocean Great?
I like these suggestions
https://travelzork.com/can-ocean-resort-casino-atlantic-city-be-fixed/
It's too big!
The original design of the REVEL was for two towers of 3000 plus rooms each. Based on that amount of rooms, they built a parking garage to accommodate 6000 plus rooms. They then changed plans and decided to build one tower. The levels of the parking garage are very large. You may find a parking spot that is at the end of the level. That is the equivalent of parking one block away. No one wants to walk that far to get to the casino elevator.
It's too big!
The came can be said of the casino floor. When the Revel opened, I went there to see what's new. I started walking thru the casino and I walked in a circle! It has no end.
No buffet.
Location, location, location. It's at the end of the Boardwalk. There is only one neighboring casino.
You have to pay to park!!!!! Free parking would attract gamblers.
January 16th, 2019 at 12:05:20 PM
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Ocean Resort Casino is beautiful, no question about it. It puts some Vegas casinos to shame but then again, Ocean is newer than some of the more well known Vegas casinos. A property is going to look, feel, and unfortunately, smell outdated compared to the newer Ocean (which, as you know, used to be Revel).
The food choices are great (the diner, I forget the name of it, was easily the best I've ever been to, and calling it a diner does it an injustice).
The rooms exceeded my expectations, as well as the pool area. Again, same praise/reasons regarding Ocean compared to some older but still popular Vegas properties.
Where Ocean needs major work, in my opinion based on my experience there, is customer service. I am not interested in getting into the details but it leaves a lot to be desired.
The location isn't a big deal to me (end of the boardwalk) because Trop is at the other end and I love Trop (and to my knowledge, and based from what I've seen, they're doing great).
The food choices are great (the diner, I forget the name of it, was easily the best I've ever been to, and calling it a diner does it an injustice).
The rooms exceeded my expectations, as well as the pool area. Again, same praise/reasons regarding Ocean compared to some older but still popular Vegas properties.
Where Ocean needs major work, in my opinion based on my experience there, is customer service. I am not interested in getting into the details but it leaves a lot to be desired.
The location isn't a big deal to me (end of the boardwalk) because Trop is at the other end and I love Trop (and to my knowledge, and based from what I've seen, they're doing great).
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January 16th, 2019 at 8:17:30 PM
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Ocean has tremendously poor management, employees and customer service.
It is a beautiful property but they scrambled to get the place open in time to match Hard Rock, which was way ahead of Ocean in progress.
Therefore they have hired the worst management and the worst employees, those left over who didn't get jobs in NY, PA, MA, MD, DC, Borgata expansion, Hard Rock, etc, etc.
The place is seriously understaffed and the employees that do work there are rude and incompetent. It really does take an effort to turn such a lovely building into an unfriendly destination in the AC market -- but somehow they have done it.
Hopefully after the sale, new management will get the place on track because as several have said, it is one of the most beautiful casinos in the world.
It is a beautiful property but they scrambled to get the place open in time to match Hard Rock, which was way ahead of Ocean in progress.
Therefore they have hired the worst management and the worst employees, those left over who didn't get jobs in NY, PA, MA, MD, DC, Borgata expansion, Hard Rock, etc, etc.
The place is seriously understaffed and the employees that do work there are rude and incompetent. It really does take an effort to turn such a lovely building into an unfriendly destination in the AC market -- but somehow they have done it.
Hopefully after the sale, new management will get the place on track because as several have said, it is one of the most beautiful casinos in the world.
January 17th, 2019 at 1:28:25 AM
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I personally believe most employees in AC are rude.
I am a robot.
January 17th, 2019 at 5:19:25 AM
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Quote: onenickelmiracleI personally believe most employees in AC are rude.
The same could be said of a lot of forum members on here
(Not you specifically)
For Whom the bus tolls; The bus tolls for thee
January 17th, 2019 at 9:10:44 AM
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Quote: onenickelmiracleI personally believe most employees in AC are rude.
That's normal for philly/new yawk/nj
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January 19th, 2019 at 7:50:28 AM
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Quote: sodawaterOcean has tremendously poor management, employees and customer service.
It is a beautiful property but they scrambled to get the place open in time to match Hard Rock, which was way ahead of Ocean in progress.
Therefore they have hired the worst management and the worst employees, those left over who didn't get jobs in NY, PA, MA, MD, DC, Borgata expansion, Hard Rock, etc, etc.
The place is seriously understaffed and the employees that do work there are rude and incompetent. It really does take an effort to turn such a lovely building into an unfriendly destination in the AC market -- but somehow they have done it.
Hopefully after the sale, new management will get the place on track because as several have said, it is one of the most beautiful casinos in the world.
I visited Hard Rock during the same time I visited Ocean.
Hard Rock was light years ahead of Ocean in terms of customer service.
I still remember some of the employees being overly sweet which I found refreshing compared to the debacles we endured at Ocean.
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February 3rd, 2019 at 10:44:07 AM
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As one of the few relics that still go to AC regularly, I can tell you from personal experience that Revel/Ocean AC is NOT a preferred destination by myself and other regulars because of a few factors.
1) Location - As stated by other posters, it is all the way at the end of the boardwalk and not a regular stop for AC buses from NYC and North Jersey. Like Borgata, they were late in the game in getting Bus contracts from the major companies like Greyhound, Coach, Air Brook, etc. Unlike Borgata, they didn't find a way to attract young people and high rollers with the most attractive waitresses, a lavish buffet and Vegas style décor. Since I take the bus down, I am forced to redeem the free slot play at either Ceasars or Tropicana and will usually play there for the duration to maintain my tier level and not get dinged for not playing after using the Bus Bonus.
2) Non-Smoking Stigma - The big turnoff for gamblers is not being able to smoke or not knowing whether they can smoke or not. The fact that they don't advertise whether or not they have changed the smoking policy would affect any potential gamblers thinking of stopping in.
3) The Escalator Incidents - Safety is a huge concern in AC already. With all the crime, theft, drugs and prostitution, it can be a scary place for tourists. When they read the new casino has an unsafe escalator at the front door, it doesn't help the safety rep.
4) Slot Play Bonus Controversy - The infamous "You Can't Lose" promotion a few years ago is probably the most memorable thing in Revel's history (besides the Ray Rice Incident) where hundreds of slot jockeys were fooled by the wording of the Slot Rebate program. Now it would be hard for ANY promotion from this casino/marketing team to be trusted or worth trying. I know if I were fooled by that promo, I certainly would not come back no matter what they offered me.
1) Location - As stated by other posters, it is all the way at the end of the boardwalk and not a regular stop for AC buses from NYC and North Jersey. Like Borgata, they were late in the game in getting Bus contracts from the major companies like Greyhound, Coach, Air Brook, etc. Unlike Borgata, they didn't find a way to attract young people and high rollers with the most attractive waitresses, a lavish buffet and Vegas style décor. Since I take the bus down, I am forced to redeem the free slot play at either Ceasars or Tropicana and will usually play there for the duration to maintain my tier level and not get dinged for not playing after using the Bus Bonus.
2) Non-Smoking Stigma - The big turnoff for gamblers is not being able to smoke or not knowing whether they can smoke or not. The fact that they don't advertise whether or not they have changed the smoking policy would affect any potential gamblers thinking of stopping in.
3) The Escalator Incidents - Safety is a huge concern in AC already. With all the crime, theft, drugs and prostitution, it can be a scary place for tourists. When they read the new casino has an unsafe escalator at the front door, it doesn't help the safety rep.
4) Slot Play Bonus Controversy - The infamous "You Can't Lose" promotion a few years ago is probably the most memorable thing in Revel's history (besides the Ray Rice Incident) where hundreds of slot jockeys were fooled by the wording of the Slot Rebate program. Now it would be hard for ANY promotion from this casino/marketing team to be trusted or worth trying. I know if I were fooled by that promo, I certainly would not come back no matter what they offered me.
February 3rd, 2019 at 11:04:11 AM
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Atlantic City's problem is that they simply don't understand customer service.
1. Fire everyone that's working in the hotel/casino from the area. People in the area come across as being very rude, and nasty. It's culture shock unless you're from that area.
2. Fly in people form the Midwest to staff it.
3. Convince one more commercial carrier to add flights to and from ACY (Spirit Air is a good start, but they need one more.)
4. Resume bus and rail services to ACY
5. Buy all properties within a half mile of the casinos and push the crime back farther from the boardwalk.
6. Use Twitter and Instagram to influence views.
1. Fire everyone that's working in the hotel/casino from the area. People in the area come across as being very rude, and nasty. It's culture shock unless you're from that area.
2. Fly in people form the Midwest to staff it.
3. Convince one more commercial carrier to add flights to and from ACY (Spirit Air is a good start, but they need one more.)
4. Resume bus and rail services to ACY
5. Buy all properties within a half mile of the casinos and push the crime back farther from the boardwalk.
6. Use Twitter and Instagram to influence views.
February 3rd, 2019 at 11:28:59 AM
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It's easy what Ocean should do if they want to be better. Hire an undercover CEO as a "Normal," Gambler and have him NOT be an AP but have him be the dreaded Ploppy(Even put him in a CASUAL (Not bummy)T-Shirt and Jeans and have him wearing Nine West Penny Loafers and ask innocent questions that a real Ploppy would ask. Such as "Can I join a Poker Game that's already in Session? Or do I have to wait until everyone is done with the hand? " This has been a real question that a Newbie/Ploppy to Poker has asked before. If the Employee/Manager is RUDE to the Fake Ploppy/CEO, the CEO)Fake Ploppy can reveal that they are in fact a CEO and write up/reprimand the rude Employee/Manager. If the Employee/Manager is polite to the fake Ploppy/CEO, give them praise and kudos. You never know who could be your CEO acting like a Casual Ploppy.
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February 3rd, 2019 at 12:39:12 PM
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If a new casino wants to survive in a saturated market, first and foremost it needs brand recognition. Slap the letters MGM or Wynn on that building and people will flock there. Nobody wants to be first to the party but they want to be a part of the party. If you walk through any casino in Atlantic City (or anywhere in the US for that matter) for 10 minutes I bet you'll overhear Vegas in conversation. The fact is gambling outside of Las Vegas is a matter of convenience and gamblers pick the place that they feel luckiest, that treats them well, and will give them the best setup when they make their next trip out to Las Vegas. Hard Rock has brand recognition. Every gambler who flies to Florida just HAS to stop by the Hard Rock in either Tampa or Hollywood.
Location in Atlantic City isn't as relevant as other posters have mentioned. The people who are going there have been going there for a long time and it's not like their player pool is growing. People pick the places they want to play and put up with the pros and cons of said casinos. If location was everything, Trump Plaza and Caesars would have thrived and Harrah's would be struggling. As for customer service, it's pretty much the same across the board, and across the entire city and state, really.
Location in Atlantic City isn't as relevant as other posters have mentioned. The people who are going there have been going there for a long time and it's not like their player pool is growing. People pick the places they want to play and put up with the pros and cons of said casinos. If location was everything, Trump Plaza and Caesars would have thrived and Harrah's would be struggling. As for customer service, it's pretty much the same across the board, and across the entire city and state, really.
February 5th, 2019 at 2:27:18 PM
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I'd get rid of everbody and anybody who has a 1979 attitude about AC...
Cater to the daily player rather than the once or twice a year whale...
Stop trying to be Disney World and focus on gamblers as the bread and butter of the operation.
Learn to distinguish between gamblers/gambling and the 'gaming industry, and' hire supervisors and managers who understand the differences and distinctions...
Place severe limitations on the authority and discretion of the casino security management and staff...
Ex cons and goons should not be permitted to have an adverse effect on the experience of the patron...
Cater to the daily player rather than the once or twice a year whale...
Stop trying to be Disney World and focus on gamblers as the bread and butter of the operation.
Learn to distinguish between gamblers/gambling and the 'gaming industry, and' hire supervisors and managers who understand the differences and distinctions...
Place severe limitations on the authority and discretion of the casino security management and staff...
Ex cons and goons should not be permitted to have an adverse effect on the experience of the patron...
RonP
