BedWetterBetter
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January 7th, 2014 at 9:15:05 PM permalink
So I went to a McDonalds in NJ and ordered a Value Meal.


I asked for "NO ICE" in my drink and saw a funny little thing on the receipt.


$0.06 Drink Upcharge!?!??


I hardly dine at McDonalds and could care less about a measly six cents, but are they seriously charging MORE money for taking something OUT of the order?

Do they charge more on a Sandwich if you say "No Lettuce"???


It's really just the principle of the matter, that if you change your policy then it should be clearly displayed or stated by the employee.

It's bad enough that fast food chains make a Killing on soft drinks, spending less than 1 cent per soda and selling it for well over $1. But do they really have to add a fee for someone who doesn't want their overpriced soft drink to be watered down with an absurd amount of ice?

Gotta love those money hungry corporations that keep reducing our meal portions while increasing the prices all the way!
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January 7th, 2014 at 9:18:49 PM permalink
It probably isn't the not putting ice in it they are charging you for, it is the extra drink that goes into it, just so they can feel justified in telling customers that do ask
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Wizard
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January 7th, 2014 at 9:23:43 PM permalink
I'd be interested to know the fair cost, or savings, to the customer for the "no ice" request. As was said, no ice means you can fit more soda in the cup. However, I thought the cost of the soda was just pennies per cup. But there is also an expense to buy the electricity to make the ice.

I think this is a job for Paco.
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DRich
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January 7th, 2014 at 9:56:40 PM permalink
About 30 years ago I ran the concessions stand for our high school. Our cost wash 6 cents for a 10 oz drink and cup. A 6 cent up charge seems reasonable today.
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EvenBob
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January 7th, 2014 at 10:02:13 PM permalink
A cup of frozen water with pop
surrounding it is way cheaper than a cup
of pop only. 30 years ago the vending
machine at work gave you 3/4 of a cup
if you pushed the No Ice button.
"It's not called gambling if the math is on your side."
Ibeatyouraces
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January 7th, 2014 at 10:04:38 PM permalink
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sodawater
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January 7th, 2014 at 10:06:05 PM permalink
McDonald's also charges for "Mac sauce" now, which used to be free. I've been getting ghetto Bic Macs via McDoubles with Mac sauce for like one third of the cost.
sodawater
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January 7th, 2014 at 10:06:35 PM permalink
Quote: Ibeatyouraces

I go inside and get my own from the self serve. If they try and charge me extra for no ice, I'll tell them to shove it then leave.



self-serve soda fountains at McDonald's are free refill, so you can get as much as you want.
CrystalMath
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January 7th, 2014 at 10:07:25 PM permalink
Miplet's cost info

Miplet broke down the cup and food cost. That food cost (for a 12 oz coke) included ice. Now, we need to know the cost of ice and the percentage of volume filled by ice.

On the next page, he told us that the cost of a 30 oz. coke is about $0.20 for the coke/ice. Interesting that the food cost of a 12 oz was about $0.10, so the two drinks must have a different coke/ice ratio.
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Ibeatyouraces
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January 7th, 2014 at 10:08:24 PM permalink
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EvenBob
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January 7th, 2014 at 10:08:49 PM permalink
I see most people at the beverage station in the
casino fill the cup with ice and dribble some pop
on it. If you get it without ice, it comes out cold
and stays cold in the cup for the duration. I doubt
if most people even know it comes out cold, they're
just automaton's.
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Ibeatyouraces
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January 7th, 2014 at 10:11:52 PM permalink
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onenickelmiracle
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January 7th, 2014 at 10:34:09 PM permalink
I was inside the place and was sure I Heard the manager literally yelling about charging someone 20c if someone doesn't want strawberry or fudge on their Sunday. It used to be cheaper so one of my friends would order a cheese burger combo without the cheese then one day was not allowed. Although it may be justifiable based on cost, the price should be agreed to and you should know. There is a con-ing video about a guy who would order cones shoving them in his face and they finally took his money and refused to give the cone to him. Look for it on Youtube.

Side note: I wouldn't eat there if you can help it. My opinion is any excuse to switch food for something artificial, they will and it's where most of the profit comes from. You think you're getting something but you're not but getting McDonald's take on it. Spend an extra buck or two and get Wendy's or Arby's.

Six cents though is just silly and I bet the employees might not even know because they just hit the pictures since they're required to be illiterate to work there if I'm not mistaken.
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onenickelmiracle
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January 7th, 2014 at 10:40:00 PM permalink
Quote: EvenBob

I see most people at the beverage station in the
casino fill the cup with ice and dribble some pop
on it. If you get it without ice, it comes out cold
and stays cold in the cup for the duration. I doubt
if most people even know it comes out cold, they're
just automaton's.

Doubt it comes out 33 Bob. You seem to be saying we've all just been fooled into thinking ice actually keeps liquids cooler for God knows how many millennia. This conspiracy must go way back. Me I'm just Dumb and use the coffee cups and ice thinking it actually keeps it cold for the duration never even knowing I was just using voodoo.
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bigfoot66
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January 7th, 2014 at 10:49:24 PM permalink
The worst experience with stupid and short sighted MacDonald's pricing I have ever experienced was probably 5+ years ago. I don't remember the exact numbers but it must have been a deal where Tuesdays hamburgers were 49 cents and Thursdays cheeseburgers were 59 cents, regular price must have been about $1.29. I was there on Thursday and since I don't like cheese on my burger I ordered a few cheeseburgers, hold the cheese. The gal said she had to ring that up as a hamburger $1.29. WTF? Put the cheese on the side. I can do that sir, but I have to charge you the regular price. Are you effing kidding me? I am not normally a very angry person but I got really pissed. They treated me like I was trying to defraud the company. I left and bought nothing. Whoever thought that treating me this way was appropriate is a real idiot. It costs them less to make a hamburger than a cheeseburger! I should have asked to speak with a manager but there was an in n out burger 1/4 mile away. Not sure if the kid behind the counter decided that this was the rule or if her superior made the rule up but I still understand how someone could think that this is a smart policy.
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sodawater
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January 7th, 2014 at 10:56:43 PM permalink
Quote: bigfoot66

The worst experience with stupid and short sighted MacDonald's pricing I have ever experienced was probably 5+ years ago. I don't remember the exact numbers but it must have been a deal where Tuesdays hamburgers were 49 cents and Thursdays cheeseburgers were 59 cents, regular price must have been about $1.29. I was there on Thursday and since I don't like cheese on my burger I ordered a few cheeseburgers, hold the cheese. The gal said she had to ring that up as a hamburger $1.29. WTF? Put the cheese on the side. I can do that sir, but I have to charge you the regular price. Are you effing kidding me? I am not normally a very angry person but I got really pissed. They treated me like I was trying to defraud the company. I left and bought nothing. Whoever thought that treating me this way was appropriate is a real idiot. It costs them less to make a hamburger than a cheeseburger! I should have asked to speak with a manager but there was an in n out burger 1/4 mile away. Not sure if the kid behind the counter decided that this was the rule or if her superior made the rule up but I still understand how someone could think that this is a smart policy.



probably because if the register/computer rang it up as a cheeseburger with no cheese, it automatically went as a hamburger, and the price was higher. the only way around it would have been to ring them as cheeseburgers then shout to the cooks to not put the cheese on. maybe the clerk didnt think of that or wasnt allowed to do that.

you should have just took the cheeseburgers and took the cheese off yourself.
bigfoot66
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January 7th, 2014 at 11:02:08 PM permalink
Quote: sodawater

probably because if the register/computer rang it up as a cheeseburger with no cheese, it automatically went as a hamburger, and the price was higher. the only way around it would have been to ring them as cheeseburgers then shout to the cooks to not put the cheese on. maybe the clerk didnt think of that or wasnt allowed to do that.

you should have just took the cheeseburgers and took the cheese off yourself.



Absolutely, but its the principle. I thought that McD's cheese was gross so taking it off may have left some behind and I would have not enjoyed it as much. Its just so stupid, how far out of your way are you willing to go to please your customer? Like I said, there was no apology here, she treated me like I was trying to scam them out of something and that pissed me off more than anything else.
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onenickelmiracle
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January 7th, 2014 at 11:03:31 PM permalink
Well it must be they have to get their money back for cheese storage.
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Face
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January 7th, 2014 at 11:06:44 PM permalink
Quote: bigfoot66

Absolutely, but its the principle. I thought that McD's cheese was gross so taking it off may have left some behind and I would have not enjoyed it as much. Its just so stupid, how far out of your way are you willing to go to please your customer? Like I said, there was no apology here, she treated me like I was trying to scam them out of something and that pissed me off more than anything else.



Then please have some backbone and never patronize there again.

I can't stand b.s. like this. I had a place that would put hot sauce on something no problem, but ask for it on the side, and it was an extra $0.60. SIXTY CENTS! Eff all that mess.

If your establishement's actual name is Nickels and Dimes, and they charge for every little thing but also let you opt out of every little thing, only then can it be tolerated.
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sodawater
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January 7th, 2014 at 11:11:58 PM permalink
Quote: Ibeatyouraces

Exactly. But even if I'm not staying there I'll do the same. And not limited to McDonalds either.



Have you ever eaten in a Five Guys burger restaurant? They have the new Coke Freestyle machines, which are just awesome.

Also, here is a spreadsheet I made about the math involved when ordering a Five Guys burger.

Click on the image for a bigger version.

Mission146
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January 7th, 2014 at 11:30:37 PM permalink
McDonald's...

I'm hatin' it.

The first thing is the fact that they, Universally, have the worst coffee I have ever tasted in my life. Bland, insipid, no aroma, slight hint of dirt. I played in the mud a good deal as a kid, indulged in five worms once, (on a dare, eight years old, won me $5.00) and I am qualified to say that McDonald's coffee tastes like hot water with just the slightest bit of dirt added to it. It's somewhat insulting that they'd even call it coffee.

I also think back to when I was a vegetarian, I recall asking for them not to put meat on the sandwiches, but rather to put some mushrooms instead, and of course there was an upcharge for that, even though I was merely replacing the meat with what pathetic few mushrooms they would deign to stick impotently to the underside of the top bun...maybe three of them.

The only other dump to charge a customer for replacing the meat with mushrooms was Steak & Shake, but I won't say too much, because their burgers aren't God-awful and many of their deals are actually pretty reasonable for what they are.

The other great thing about McDonald's is that, if you order one of their stupid sandwiches without the meat but do not ask for mushrooms, it does not affect the price in anyway whatsoever! Although, it sounds like I am lucky not to have been assessed a, "Brain charge," which is being charged extra for the fact that one of the employees is required to use his/her brain and remember to not put meat on the sandwich.

The only time McDonald's reduced the price is when you got an Egg McMuffin without Canadian Bacon.

At least you have place such as Burger King, Hardee's, and to a smaller extent, Wendy's. I think Burger King and Hardee's have some decent food, again, for what it is and that (most importantly) Burger King has some very good coffee. Probably better than any other fast food place.
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AxelWolf
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January 7th, 2014 at 11:56:53 PM permalink
Quote: EvenBob

A cup of frozen water with pop
surrounding it is way cheaper than a cup
of pop only. 30 years ago the vending
machine at work gave you 3/4 of a cup
if you pushed the No Ice button.

Never seen a vending machine that added ice for you. It would make sense if it was a auto fill soda machine, that less soda would come out, considering most people add ice and the machine dose not want to over flow your cup.
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wudged
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January 8th, 2014 at 6:08:21 AM permalink
My favorite pricing about McDonald's was there different-sized nuggets. I think they have finally fixed it most places, but for a while the prices were something along the lines of: 4 piece $0.99, 6 piece $2.59, 10 piece $3.99, and 20 piece $4.99.

I remember a Subway restaurant having a promotion a long time ago for $3 footlongs on Tuesdays. I ordered a club (ham, turkey, bacon, cheese) hold the turkey, and when I went to pay they tried to charge me for a ham and cheese add bacon. I kept arguing and eventually told them to just keep the sub and walked out. I'm sure that was worth the extra dollar to them!
boymimbo
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January 8th, 2014 at 6:38:03 AM permalink
Quote: sodawater

Have you ever eaten in a Five Guys burger restaurant? They have the new Coke Freestyle machines, which are just awesome.



They installed one of these Coke machines at the Fallsview Casino Deli. The thing is bloody amazing, and I was quite impressed.



You can pick your beverage and then you can pick all the flavorings in the beverage. So, under Coca-Cola, you can do all the variations of Coke: Vanille Coke, Cherry Coke. and about 6 - 7 other variations.
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Wizard
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January 8th, 2014 at 7:16:36 AM permalink
Quote: sodawater

self-serve soda fountains at McDonald's are free refill, so you can get as much as you want.



Not all of them. The one at the D is NOT self serve. I heard before bums would come in with a coin cup pour soda into it.
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Ibeatyouraces
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January 8th, 2014 at 7:21:16 AM permalink
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dwheatley
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January 8th, 2014 at 7:49:38 AM permalink
Quote: Mission146

McDonald's...

I'm hatin' it.

The first thing is the fact that they, Universally, have the worst coffee I have ever tasted in my life.



A few years ago the coffee changed in Canada. Now it tastes fine. One of the only things I order from them anymore.

When I'm in the states, I always tempted to order some nuggets, because I can get 20 nuggets for $5. In Canada, that pack size is over $10 now.
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boymimbo
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January 8th, 2014 at 8:00:23 AM permalink
The bistro chicken sandwiches in the States are so much better than the ones in Canada, so if I am near a Mcdonald's in the States, I am always ordering the Chicken sandwiches as they are sooooo good. I get the club sandwich, but ask them to go easy on the mayo. 510 calories, and only 20g of fat. It's almost healthy, but what do you expect from a sandwich with bacon and cheese on it?
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Perdition
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January 8th, 2014 at 8:00:25 AM permalink
Quote: wudged

My favorite pricing about McDonald's was there different-sized nuggets. I think they have finally fixed it most places, but for a while the prices were something along the lines of: 4 piece $0.99, 6 piece $2.59, 10 piece $3.99, and 20 piece $4.99.

I remember a Subway restaurant having a promotion a long time ago for $3 footlongs on Tuesdays. I ordered a club (ham, turkey, bacon, cheese) hold the turkey, and when I went to pay they tried to charge me for a ham and cheese add bacon. I kept arguing and eventually told them to just keep the sub and walked out. I'm sure that was worth the extra dollar to them!



Yeah they phased out the 99 cent nuggets pretty quick. I used to get 8 nuggets and be happy it was about 50 cents less than 6. For 4 dollars I would get those and 2 McDoubles and that usually carried me through a 12 hour shift.
wudged
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January 8th, 2014 at 8:11:26 AM permalink
Quote: Perdition

Yeah they phased out the 99 cent nuggets pretty quick. I used to get 8 nuggets and be happy it was about 50 cents less than 6. For 4 dollars I would get those and 2 McDoubles and that usually carried me through a 12 hour shift.



I would get 8 nuggets, a mcdouble (hold the onions, bleh!) and a small fry.
miplet
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January 8th, 2014 at 8:25:26 AM permalink
Quote: Wizard

I'd be interested to know the fair cost, or savings, to the customer for the "no ice" request. As was said, no ice means you can fit more soda in the cup. However, I thought the cost of the soda was just pennies per cup. But there is also an expense to buy the electricity to make the ice.

I think this is a job for Paco.


I'll do that tonight at work. The cost of ice? That isn't itemized on anything. Guess it depends on the ice maker. This one uses 4.45 kWh of electricity and 20 gallons of water per 100 lbs. of ice, while this one is 6.65 kWh of electricity and 12 gallons of water per 100 lbs. of ice.
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Sabretom2
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January 8th, 2014 at 8:27:30 AM permalink
The four nugget box is used for the kids meal. I'm expert in this area.
Sabretom2
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January 8th, 2014 at 8:30:25 AM permalink
It's always prudent to order the drink without ice. According to the global warming crowd, if the ice melts, the drink will overflow.
Mission146
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January 8th, 2014 at 8:55:51 AM permalink
Quote: wudged



I remember a Subway restaurant having a promotion a long time ago for $3 footlongs on Tuesdays. I ordered a club (ham, turkey, bacon, cheese) hold the turkey, and when I went to pay they tried to charge me for a ham and cheese add bacon. I kept arguing and eventually told them to just keep the sub and walked out. I'm sure that was worth the extra dollar to them!



We had a local pizza place that tried that crap with me, once. They had this pizza they called, "The Ultimate Hawaiian," which had seven toppings. I ordered a large, but asked to have no bacon on it, so they tried to charge me for a large pizza with five extra toppings! I didn't end up having to walk out, though, they eventually relented.
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ahiromu
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January 8th, 2014 at 9:12:46 AM permalink
While we're on the subject of beverages. The Sbarro inside of Monte Carlo charges for water from the tap. Douchebags.
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reno
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January 8th, 2014 at 9:12:47 AM permalink
When you get right down to it, McDonalds just isn't as cheap as it should be. Case in point: their chicken wings were a flop, not just because they were too spicy, but also because at $5 for 5 pieces they were double the price of those 50 cent wings at my neighborhood dive bar.
thecesspit
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January 8th, 2014 at 9:29:42 AM permalink
Quote: Sabretom2

It's always prudent to order the drink without ice. According to the global warming crowd, if the ice melts, the drink will overflow.



(facepalm)
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January 8th, 2014 at 9:39:09 AM permalink
Quote: reno

When you get right down to it, McDonalds just isn't as cheap as it should be. Case in point: their chicken wings were a flop, not just because they were too spicy, but also because at $5 for 5 pieces they were double the price of those 50 cent wings at my neighborhood dive bar.



They were most certainly too expensive, I didn't find them too spicy they just were plain terrible. I was always a fan of the chicken selects, when they first started the tenders were huge and had a great batter mix... Then they changed the batter and not to long after they started making the tenders smaller and smaller until they disappeared off the menu.


I know the McDonald's at O'Hare airport charges for water
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miplet
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January 8th, 2014 at 1:14:01 PM permalink
Wow, at least you weren't charged 40 cents or even 69 cents more for no ice.
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s2dbaker
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January 8th, 2014 at 1:28:35 PM permalink
Considering the energy cost of producing ice, I would think that "no ice" would be a welcome request.
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AZDuffman
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January 9th, 2014 at 3:10:38 AM permalink
Quote: EvenBob

I see most people at the beverage station in the
casino fill the cup with ice and dribble some pop
on it. If you get it without ice, it comes out cold
and stays cold in the cup for the duration. I doubt
if most people even know it comes out cold, they're
just automaton's.



Had this conversation with a guy who used to manage some place while we were in line. We both asked for "no ice" by chance as the self-serve station was closed as they were switching the food service in our cafeteria. He mentioned that most health departments keep fountain stations to the 40/140 standard and your pop should be 40 degrees or less coming out. He agreed that having the ice in the cup "robs" you of almost half your beverage.

Any store that does this is being penny-wise and pound foolish. So you want to raise the margin on the drink from 80% to 81%? See if I ever show up again, ever.

On the subject of the fancy Coke fountains at FG, they have them at Moe's Southwest Grill as well. I think they are great! Get a little variety.
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Perdition
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January 9th, 2014 at 3:33:10 AM permalink
They had a coke freestyle machine at this upjumped Pizza Place by me for a while. It's all well and good until they want 3 dollars for a regular cup. I'd rather just go to 7-11 where they have been letting you mix coke and Pepsi products for 20+ years and get a 64oz refill for 99 cents. Also there I can get the nachos and add so much chili and cheese that it looks like a baby's diaper when I am done with it.
AZDuffman
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January 9th, 2014 at 3:44:59 AM permalink
Quote: Perdition

They had a coke freestyle machine at this upjumped Pizza Place by me for a while. It's all well and good until they want 3 dollars for a regular cup. I'd rather just go to 7-11 where they have been letting you mix coke and Pepsi products for 20+ years and get a 64oz refill for 99 cents. Also there I can get the nachos and add so much chili and cheese that it looks like a baby's diaper when I am done with it.



Beverages seem to be the product eating establishments figure people will swallow easier. I was at Red Robin last week and it was $2.99 or $3.99 for most refillables. Not that I am still expecting $0.99 but $4 for a soft drink is getting a little out of hand. But perhaps it will be $5 soon what with minimum wage bumps and other mandates on what they must give employees. I'll just end up having water only more often as I cannot drink most fountain beverages at sit-down joints anymore anyways.
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January 9th, 2014 at 3:53:53 AM permalink
Quote: AZDuffman

Beverages seem to be the product eating establishments figure people will swallow easier. I was at Red Robin last week and it was $2.99 or $3.99 for most refillables. Not that I am still expecting $0.99 but $4 for a soft drink is getting a little out of hand. But perhaps it will be $5 soon what with minimum wage bumps and other mandates on what they must give employees. I'll just end up having water only more often as I cannot drink most fountain beverages at sit-down joints anymore anyways.



The price of the soda is creeping up to that of the alcohol. Last month at Applebee's, my 22oz tap Miller Lite was priced at $3.00 and my wife's diet cola was at $2.79. The soda came with free refills, it would have been another $3.00 for another beer.
ewjones080
ewjones080
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January 9th, 2014 at 3:19:13 PM permalink
McDonalds is the worst at nickel and diming people. And quite frankly I think they're food is terrible. I'd rather get a sub or Thickburger.
boymimbo
boymimbo
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January 9th, 2014 at 3:47:20 PM permalink
Quote: Perdition

They had a coke freestyle machine at this upjumped Pizza Place by me for a while. It's all well and good until they want 3 dollars for a regular cup. I'd rather just go to 7-11 where they have been letting you mix coke and Pepsi products for 20+ years and get a 64oz refill for 99 cents. Also there I can get the nachos and add so much chili and cheese that it looks like a baby's diaper when I am done with it.



Yum.
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98Clubs
98Clubs
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January 9th, 2014 at 3:59:49 PM permalink
Well over here on the E. Coast we have McD's and BK's with those 100 flavor soda machines... video terminal style. For standard price, put your own ice in/no ice and fill as you wish refill included. Drive thru's get screwed. Go inside for value, and whip out the WiFi while you're at it. Sure, the Big Mac/Whopper meal is $7.50 instead of $4.99.
Some people need to reimagine their thinking.
98Clubs
98Clubs
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January 9th, 2014 at 4:07:34 PM permalink
Quote: ewjones080

McDonalds is the worst at nickel and diming people. And quite frankly I think they're food is terrible. I'd rather get a sub or Thickburger.



McD's is borderline gross. The service is a chinese fire drill. Fail/Epic Fail. BK's around here run a tight ship, the fries rule, and the BDCB is back on the value menu... $4 with val. Fries/soda. 80's Flash back not included :P
Some people need to reimagine their thinking.
miplet
miplet
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January 10th, 2014 at 12:42:06 PM permalink
I'm going to use Coke in this example. Other sodas have different costs.
75 gallons of coke syrup costs $489.46. This makes 450 gallons (57,600 ounces) of Coke.
There are 87.5 serving units per gallon of syrup.
Crunching some numbers I get 1 once of Coke costs: $0.008497569444
Here is a summery of each cup size:

Size NameUnits of SyrupCostActual OuncesCup SizeAmount of IceCost of No Ice
child10.074584380958.777142857123.2228571430.02738645238
small1.380.102926445712.11245714163.8875428570.0330346654
medium1.980.147677074317.37874286213.6212571430.03077188405
large2.730.2036153623.9616306.03840.05131172333
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tringlomane
tringlomane
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January 10th, 2014 at 1:31:34 PM permalink
Quote: miplet

I'm going to use Coke in this example. Other sodas have different costs.
75 gallons of coke syrup costs $489.46. This makes 450 gallons (57,600 ounces) of Coke.
There are 87.5 serving units per gallon of syrup.
Crunching some numbers I get 1 once of Coke costs: $0.008497569444
Here is a summery of each cup size:

Size NameUnits of SyrupCostActual OuncesCup SizeAmount of IceCost of No Ice
child10.074584380958.777142857123.2228571430.02738645238
small1.380.102926445712.11245714163.8875428570.0330346654
medium1.980.147677074317.37874286213.6212571430.03077188405
large2.730.2036153623.9616306.03840.05131172333



Why does the 16 oz cup have more ice than 21?

And generally speaking, your estimate of ice is much less than Applebee's. They estimate that 12 oz of your 20 oz glass will be ice. And if I don't request "no ice" or "light ice" there, that's sounds about right.

http://www.applebees.com/~/media/docs/Applebees_Nutritional_Info.pdf
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