Best/worst customer service, Vegas hotel/casinos

I couldn't place this thread anywhere else that made sense, because there is no thread category for "Vegas casinos in general". Maybe such a category would be a good idea?

Anyway, I was wondering what Vegas hotel/casinos you consider to give the best service, and which the worst. Ideally, your answer would be based on repeated experiences. And the concept of "service" should extend to the entire property, i.e., the hotel, restaurants, casino, etc.

My nomination for "best" is the Borg--Harrah's casinos (now Caesar's Entertainment). Particularly, Bally's and the Imperial Palace. These are low-rollerish joints, but they treat their customers very, very well. Many times, they've gone the extra mile for me or one of my friends, and they always do it with a smile. Maybe that's because if the employees DON'T smile, they are dragged down to the basement and given the "anal cattle prod customer service reinforcement training", but whatever.

My nomination for "worst" is a tie--Terrible's and Sam's Town. My opinion has very little to do with the fact that I've been screwed out of several hundred dollars by both places (though that certainly doesn't help), but rather, their overall "we don't give a crap" attitude, and the sheer cluelessness of many of the employees. They also have policies that are changed more often than underwear, and neither of them honors their own promotions. The food at both places is downright BAD, and I fail to see how any casino can consistently manage to serve crummy food in a place like Vegas, unless they're cutting corners so severely that they've made that impossible.

Gold Coast is perhaps the worst for me, not just because of the shuttle incident I mentioned in my review, but the staff was very rude. I had a match play coupon and I used it on roulette, just one spin I won and took the chips and the dealer said in a rude way, "dont spend it in one place" I cannot recall any of the staff smiling, and my general experience soured me so much I don't want to play at Boyd properties even if they offer some of the best gaming. I would say my best was at the Encore/Wynn, on my birthday 2 years ago they gave my family a line pass and comp entry to the wynn nightclub, I think i was Tryst, just because it was my birthday. The encore dealers were all very friendly even though I was only betting quarters on Pai Gow.

The off strip Boyd properties are taking a beating here. I thought I'd chime in that my couple of times at the MSS have been great, and I'm staying there again soon. I would definitely put the bartenders at the 777 and the Boar's Head bar to be in the 'best' category, and my interactions with dealers and player's club staff there was at least cordial and adequate if not spectacular.

My first few trips to Vegas (before I knew any better) were at the Sahara, so you can guess who my 'worst' nomination is. Room service trays litter the hallways there for days (if not weeks) at a time. Two front desk attendants would be on hand to check in dozens at busy times. It is rumored they will be closing down soon, May at the earliest and most definitely by fall. The casino isn't bad there, they could just never figure out how to run the rest of the place.

Palms. But only 'cause they upgraded me.

I'm not big on service. I'm easily agreeable and satisfied.

I don't ask too much of the hotel staff, but I was pleased when I rolled into town to check in at Palazzo at about 11 and I was playing in a Venetian Deepstack tournament at noon, and the Palazzo front desk offered to take our bags up to the room for us so we could go buyin and get ready to play.

Quote: mkl654321

I couldn't place this thread anywhere else that made sense, because there is no thread category for "Vegas casinos in general". Maybe such a category would be a good idea?

Anyway, I was wondering what Vegas hotel/casinos you consider to give the best service, and which the worst. Ideally, your answer would be based on repeated experiences. And the concept of "service" should extend to the entire property, i.e., the hotel, restaurants, casino, etc.

My nomination for "best" is the Borg--Harrah's casinos (now Caesar's Entertainment). Particularly, Bally's and the Imperial Palace. These are low-rollerish joints, but they treat their customers very, very well. Many times, they've gone the extra mile for me or one of my friends, and they always do it with a smile. Maybe that's because if the employees DON'T smile, they are dragged down to the basement and given the "anal cattle prod customer service reinforcement training", but whatever.

My nomination for "worst" is a tie--Terrible's and Sam's Town. My opinion has very little to do with the fact that I've been screwed out of several hundred dollars by both places (though that certainly doesn't help), but rather, their overall "we don't give a crap" attitude, and the sheer cluelessness of many of the employees. They also have policies that are changed more often than underwear, and neither of them honors their own promotions. The food at both places is downright BAD, and I fail to see how any casino can consistently manage to serve crummy food in a place like Vegas, unless they're cutting corners so severely that they've made that impossible.

Only you could write an entire essay on this that is both inaccurate and not even very well written.

The best would be the M. They came into the business proclaiming Customer Service was their #1 requirement, and they met that goal and continue to meet it 110%. The worst is Rampart. Employees seem confused and ignorant.

I've never been dumb enough to choose to eat at Terribles, but Billy Bob's Steakhouse is as good as any other premier steakhouse in town with far lower prices. Oh, did I mention it happens to be at Sam's Town? You see, you have to actually EXPERIENCE what you're talking about in order to appear credible, especially when that is the most important thing in your life.

Quote: slyther

I don't ask too much of the hotel staff, but I was pleased when I rolled into town to check in at Palazzo at about 11 and I was playing in a Venetian Deepstack tournament at noon, and the Palazzo front desk offered to take our bags up to the room for us so we could go buyin and get ready to play.

Not to bust your bubble or anything, but it's probably drilled into everyone's head to do whatever can reasonably be done to get players onto the gaming floor sooner / longer.