ChumpChange
ChumpChange
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January 29th, 2025 at 1:00:17 AM permalink
My local casino is switching out its player tracking system this month. I had to get a new card from the pit because the Promotions desk was closed for the night. They couldn't set my PIN, so I couldn't check my point balance at the kiosk. I used my new card, the first 4 digits were 4747 and it's a longer account number, in the bubble craps machine and I was getting $6/point. It even showed my point total, which the previous system wouldn't, hence I would have to go to the kiosk and check my points. I haven't figured out if points I earn on odds bets are shaved off during or after I end the session, the little progress bar with a percentage of a point has disappeared. I would lose half to 2/3rds of my session points under the old system by the time I got to the kiosk. Now I can see the total cumulative points rack up at the machine. When I don't win or lose a bet in say 15 rolls of the dice, the card times out and I have to reinsert it. There's a little TV screen that rotates through different promotions going on in the casino for the month. There's a new feature it has, it has a digital wallet, but since my PIN isn't set, I couldn't check out what was behind the screen. So I went to the website of nCompass at Aristocratgaming.com to learn more.

From what I've seen at other casinos using maybe another system, the player has to link their credit card and/or bank account to fund the wallet and make withdrawals to take home. I don't know what credit card terms are concerning casino withdrawals for a digital wallet and whether there would be a big fee for a cash advance, and whether you can put your original buy-in back into your credit card, or even put more back on so you have a positive balance. I probably wouldn't bother with it unless I've got 5 figures that need dealing with. People seem happy showing me their 4 figure TITO's.

Since they've put in the new system, the staff has told me that there's been long lines at the Player's Club to redeem to new cards. They've had to insert these new tracker systems in each machine so the slot maintenance crew has been overworked. I don't know if table games have received an upgrade but according to this I should be able to buy chips at a table with my digital wallet.

If there's a casino app to use for the digital wallet, I don't know about it yet.



https://www.aristocratgaming.com/us/casino-operator/cx-solutions/digital-content-solutions/ncompass
Providing greater processing power and storage capability for multi-media content. nCompass is the player tracking interface for the Oasis 360 System. Aristocrat has brought together the top talent in design and engineering to create an easy to use and functional patron display. nCompass is available in two formats 1) Media Window 2) 6.2" LCD. We've enhanced its capabilities to showcase marketing messages and enlarged button sizes for simplified interactions, including ordering drinks, checking balances, transferring funds and much more.

UPDATED UI
Enhanced to simplify the User Experience while providing a more engaging interaction

COMPACT DESIGNED
Redesigned to feature a thinner housing making it easier to install and take up less room inside the game

STREAMLINE
Everything is combined into one unit with a 6.2” media display

IMPROVED HTML 5 INTERFACE
HTML UI provides superior user interface on with a modern, flexible HTML 5 layout
Redesigned apps allow players to navigate with ease
Guarantees operators a seamless experience by removing any reliance on Flash
Layout flexibility provides Operators the ability to customize and arrange the interface
HTML 5 Skinning allows Operators to tailor the interface to reflect brand’s image across enterprise

https://www.aristocratgaming.com/us/casino-operator/cx-solutions/customer-mobile-experience/digital-wallet
Digital Wallet provides guests a fast and simple way to enjoy their cashless entertainment experience. Guests simply download an app, verify their identity in a few easy steps, and add funds to their Digital Wallet. Once the Wallet is funded, guests can download credits to the EGM or Table Game by using the Digital Wallet feature through PlayerMax or the casino's preferred concierge-style app and enable a primarily touchless gaming experience. |

To implement Digital Wallet, operators can choose an external Funds Provider of their choice to manage guest transactions from their bank institution to the Digital Wallet. By offering guests attractive award and rewards, operators can incentivize use and gain a better understanding and insight into the gaming spend behavior of their guests inside the casinos.

CENTRALIZED WALLET
Transfer of funds between different sites within the enterprise, streamlining the player experience

SEAMLESS, SECURE, CONVENIENT
Transforming the gaming experience and reducing the need for physical cash

SIMPLE
Entry into games and enhanced security, makes the gambling experience more convenient and enjoyable for players
Hassle-free deposits, providing users with maximum convenience and control over their gaming experience
SOOPOO
SOOPOO
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January 29th, 2025 at 4:47:36 AM permalink
Let’s say I buy in for $1k in chips using my ‘digital wallet’. I win. Now have $3k in chips. Can I go to a cage and get $3k in cash? Or only $2k in cash and first $1k has to be put back into my ‘digital wallet’? Or no cash and all $3k is put into the ‘digital wallet’?
ChumpChange
ChumpChange
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January 29th, 2025 at 5:23:29 AM permalink
I think you're confusing cash with a casino check. You could get a $2K casino check based on your winnings and you could put the original $1K back in your wallet for next time. Thing is, if you're the type to get backed off in 15 minutes, you may want to avoid digital wallets altogether.
Also, at $3K, the cage starts asking for ID, so you may want to put $1K back in your wallet so you only cash out $2K cash if you're not getting a check and don't want to mess with ID at the cage.
If you want to run up the balance of your wallet a bit, just put all the winnings in your wallet.
Anybody with your PIN & card or app & login info can access your wallet though.
But I think the only way to get the contents of your wallet back besides buy-ins, is to deposit it into a bank account unless it's a smaller amount that will fit on your credit card.
I have no experience with digital wallets, I'm just trying to be somewhat logical.

How much would you trust yourself to keep on a digital wallet for months at a time not earning interest?
If I were coming to the craps table to buy-in with $20K each night in the hopes of winning $10K+ or some such amount, having a wallet filled to the 6 figures from previous winnings might work for me instead of wiring money around, but it's only good at the franchise of the casino I'm playing at, and it should cut back on CTR's. If I win less than $10K, I could take cash at the cage and play at another casino franchise with that money.
ChumpChange
ChumpChange
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January 29th, 2025 at 6:11:45 AM permalink
IGT ADVANTAGE Resort Wallet- Cashless Solution


Systems Showcase- Resort Wallet


IGTPay Interview


This one is a twist:
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IGT ADVANTAGE™ M5 Content Manager
Last edited by: ChumpChange on Jan 29, 2025
ChumpChange
ChumpChange
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January 29th, 2025 at 7:15:22 AM permalink
I haven't seen anything useful on the internet about using the Player's card to get table game chips. But I did find this little exchange from last summer.
***********************************
If you want to avoid the 5% surcharge when using your sea pass card go to a slot machine and charge up to $500 to your room. You can immediately cash out and take the ticket to the cashier and they will give $500 cash to use at the tables. You can only do this once on a cruise and only up to $500.

Those slot machine credit tickets can also be redeemed at the gaming tables for chips. And when you're done playing, you can turn in your remaining chips (if any!) to the dealer/croupier/etc. and get another credit ticket you can take to the cashier for cash. At least, that was the situation on Harmony a few weeks ago.

With regard to Harmony, exchanging slot voucher at a table game for chips is currently under trial in the small non smoking casino by the theater. This can not be done in the main casino (yet).
If the trial works then this option will be offered in the main Casino. No time frame was given
***********************************
Well, getting a few $1,000 vouchers off the slot machines to take to the cage to get cash to take to the tables is about all I can expect for now. I can reload the card with cash at the slot machine too. I won't have to drive on ICE covered roads with too much cash.
Venthus
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January 31st, 2025 at 2:22:08 AM permalink
That case is explicitly referring to a cruise ship casino which is a very different beast... and forget about avoiding a 5% surcharge; it's trivial to get a 5% discount in some places.

Having said that, I'm also very curious about CC interactions, if anybody ever figures out the details.
ChumpChange
ChumpChange
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February 2nd, 2025 at 3:46:13 AM permalink
I ran across this video randomly. In the first couple minutes it explains how the plastic slider room key on a cruise ship doubles as a Player's Card/Credit Card and it even shows a "Charge Room" button and a "Your Bank" button along with a "Cash Out" button on the slot machine. Some cruise lines put your cash-out amount on the key card instead of printing up a TITO. You can go to the cashier and have them pay you cash off the card when you are done playing.

What You'll Wish You Knew About Cruise Casinos Before Playing
DRich
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February 2nd, 2025 at 5:39:16 AM permalink
I was hired by Carnival to be in charge of all casino player tracking and promotions for Carnival, Princess, Cunard, Costa, Holland America, and a few other cruise lines. At the time of hiring it was 102 casinos. I was buying a house in the Miami area because Carnival is based out of Doral FL. Then, the pandemic hit and we mutually parted because the future was too uncertain. I still moved to Florida but I went to the west coast to help my elderly parents during Covid.

The perks of that job were incredible and one of the reasons that I accepted it. One of the downsides was I was going to have to spend a lot of time in Germany, Italy, and Singapore. In retrospect I think it all worked out for the best but I would have enjoyed unlimited free cruising.
At my age, a "Life In Prison" sentence is not much of a deterrent.
Venthus
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February 2nd, 2025 at 9:38:49 AM permalink
Quote: DRich

I was hired by Carnival to be in charge of all casino player tracking and promotions for Carnival, Princess, Cunard, Costa, Holland America, and a few other cruise lines.



Are you allowed to talk at all about your recommendations? They implemented a number of fairly fundamental changes in the last two years, and I'm curious if it actually took ~5 years for your suggestions to work their way through the system.
DRich
DRich
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February 2nd, 2025 at 11:35:53 AM permalink
Quote: Venthus

Quote: DRich

I was hired by Carnival to be in charge of all casino player tracking and promotions for Carnival, Princess, Cunard, Costa, Holland America, and a few other cruise lines.



Are you allowed to talk at all about your recommendations? They implemented a number of fairly fundamental changes in the last two years, and I'm curious if it actually took ~5 years for your suggestions to work their way through the system.
link to original post



Sorry, I can't add much as I only worked there for about a week
At my age, a "Life In Prison" sentence is not much of a deterrent.
ChumpChange
ChumpChange
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February 11th, 2025 at 1:01:14 AM permalink
I went to the casino and they asked me for ID for the first time in like ever. They put it in a card reader. I asked why. They said they were checking to see if I was "self-excluded at some other casino." They said with the new system they have to check everybody's ID upon entry. They used to just check for age. Maybe ICE got to them with all the Asians and other minorities that frequent the place. But it seems it's just part of the new system for now.

At least there weren't state police checking ID's like at the local racino. I feel like I'm visiting the IRS even when I just walk around there and don't play anything. There's no table games or bubble craps or e-roulette at the racino, so I usually don't have an excuse to go there. But I think all jackpots of $600 or more generate tax forms because it's run by the lottery.

Side note: the multi-player bubble craps machine got new glass, new dice, and maybe even new felt. It was getting hard to see through the pockmarked glass for the last couple months. They go through over a million rolls of the dice there pretty easily.
darkoz
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February 11th, 2025 at 6:20:24 AM permalink
Quote: ChumpChange



At least there weren't state police checking ID's like at the local racino. I feel like I'm visiting the IRS even when I just walk around there and don't play anything. There's no table games or bubble craps or e-roulette at the racino, so I usually don't have an excuse to go there. But I think all jackpots of $600 or more generate tax forms because it's run by the lottery.

link to original post



Incorrect.

Jackpots of $5000 or more triggers IRS reporting OR 300x your initial bet. On Golden Egypt at $6 the only way to trigger a taxable jackpot is to get all five coins wild for an $1800 win just as an example.

Also, the $5000 limit is exclusive and not inclusive. Let's say I wager $500 a spin and win a jackpot for $5400. No IRS tax form because my actual win was only $4900.

And all of this has been verified by me in person so please no "Darkoz you don't know what you are talking about" crap.

Over $600 and under $5000 all they do is check to see if you owe the state taxes, child support, parking violations etc.

As for the state police checking ID's that's a good thing as well. Look up the terms "state action", "acting under color of law", "agents of the state" and the 14th amendment. The situation with state police is an AP tool not a detriment.
For Whom the bus tolls; The bus tolls for thee
DRich
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February 11th, 2025 at 7:32:20 AM permalink
Quote: ChumpChange


https://www.aristocratgaming.com/us/casino-operator/cx-solutions/digital-content-solutions/ncompass
Providing greater processing power and storage capability for multi-media content. nCompass is the player tracking interface for the Oasis 360 System. Aristocrat has brought together the top talent in design and engineering to create an easy to use and functional patron display. nCompass is available in two formats 1) Media Window 2) 6.2" LCD. We've enhanced its capabilities to showcase marketing messages and enlarged button sizes for simplified interactions, including ordering drinks, checking balances, transferring funds and much more.



I was part of the team that created the original Oasis player tracking system back in the 1990's before Aristocrat bought it. That was my first job in casino gaming. At the time it was the first player tracking slot machine system that ran on PC's. The others ran on mainframe computers and mini computers.
At my age, a "Life In Prison" sentence is not much of a deterrent.
ChumpChange
ChumpChange
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February 11th, 2025 at 9:09:02 AM permalink
Gambling Winnings
Income tax is withheld at a flat 24% rate from certain kinds of gambling winnings.

Gambling winnings of more than $5,000 from the following sources are subject to income tax withholding.

https://www.irs.gov/publications/p505#en_US_2015_publink1000194506

Withholding on Winnings: New York does not withhold a percentage of gambling winnings from tribal gambling winnings. However, federal law may require tribal casinos to issue a W-2G form to persons and may withhold winnings if certain conditions are met.
Withholding Tax on Gambling Winnings: Yes. Gambling winnings in New York are subject to a 24% federal tax rate. as well as state tax, which ranges from 4% to 8.82%. Generally, winnings above $600 must be reported.

https://www.americangaming.org/wp-content/uploads/2019/07/AGAGamingRegulatoryFactSheet_NewYork-2022.pdf

My understanding as far as table games goes. On MS Stud there's a progressive sign. For $1 one of the prizes may be just over $600, and that would generate a tax form because the payout is more than 300 to 1 & over $600. Other prizes on the same table for $1 that are much higher in value also generate a tax form. If you bet $150 total (with a $15 table min. ante) and win 100 to 1 for $15K on a straight flush, that isn't taxable. Now whether there's a CTR on the play, I don't know. I figure they would just pay you the chips and when you go to the cage that's where the CTR comes in if you cash out over $10K. But the pit will call the cage or vice versa and get your leave the table color-up amount. You could just get a casino check if you cash out wins over $10K and skip the CTR that you'd never know about anyway.
Last edited by: ChumpChange on Feb 11, 2025
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