MSG uses facial recognition to eject its enemies.

A New Jersy woman took her daughter to the Christmas Show at Radio City last month when security guards stopped her and ejected her. What had she done to get her and her daughter kicked out? She is an attorney for a firm involved in a legal suit against Madison Square Garden and its owners. She isn't involved in the case and may not have even known her firm was representing a client in the suit.
The Dolan family owns Madison Square Garden, Radio City, and many arenas around the nation. In what appears to be an unprecedented use of facial recognition, they have started banning not only people who are in court with them, or even those people's attorneys, but anyone associated with those lawyers. They've already banned several former players who criticized the team, famously having Charles Oakley removed from a game after he did a highly critical interview.

Quote: billryan

A New Jersy woman took her daughter to the Christmas Show at Radio City last month when security guards stopped her and ejected her. What had she done to get her and her daughter kicked out? She is an attorney for a firm involved in a legal suit against Madison Square Garden and its owners. She isn't involved in the case and may not have even known her firm was representing a client in the suit.
The Dolan family owns Madison Square Garden, Radio City, and many arenas around the nation. In what appears to be an unprecedented use of facial recognition, they have started banning not only people who are in court with them, or even those people's attorneys, but anyone associated with those lawyers. They've already banned several former players who criticized the team, famously having Charles Oakley removed from a game after he did a highly critical interview.
link to original post

I highly doubt it was facial recognition.

What they probably did was have a database of names from the lawsuit and firm to be evicted and when she paid for the tickets with her credit card the trigger was set off that way.

Legally they should not be allowed to evict her if she paid for the tickets. Pre-ticket and post-ticket purchase evictions have been tried and tested in the courts with opposite results.

MSG has stated they use facial recognition for such purposes and has already lost a lawsuit over it, but appealed it and continues to use it. They say that this woman's law firm has been told its employees are not welcome at any MSG-owned venue.

Quote: billryan

MSG has stated they use facial recognition for such purposes and has already lost a lawsuit over it, but appealed it and continues to use it. They say that this woman's law firm has been told its employees are not welcome at any MSG-owned venue.
link to original post

I just don't have faith in facial recognition software that they could pick a woman out of a crowd.

They probably flagged the name using her credit card and when her tickets were scanned that's when the facial recognition was used as an added step.

At any rate I certainly agree they most likely will lose this appeal but that's because the tickets should be honored.

They say they sent her notice in the mail. I am reading some more so will comment further soon

EDIT: So in my experience facial recognition especially in large crowds is flawed. They don't want us to know that so they always credit the facial recognition and not the real flag which is showing a ticket linked to your name.

Sure enough the article mentions that she was stopped right after her tickets were scanned.

Cameras up in the ceiling looking down on people can't be used very well for facial recognition, but if the person is seated, say at a table, or a slot machine, and still long enough, those cameras might be able to get a usable image especially if the operator is able to adjust the camera angle and zoom manually.

In general, high end retailers such as jewelers are advised to place a camera at the entrance that takes an eye level shot of the person entering, and that image may be used quite successfully for facial recognition if needed.

Obviously if the establishment in question has a setup where the person has to show ID or stand right in front of some camera to be photographed before entering, that will do the trick. During Covid times I understand that some casinos were doing that where entrants had to stand right in front of some camera that was taking pictures, at the same time as taking body temperature - this was done supposedly to prevent someone who had a high temperature from reentering within a certain time.

Of course nowadays with masking, identifying people becomes harder.

Quote: darkoz

I just don't have faith in facial recognition software that they could pick a woman out of a crowd.

They probably flagged the name using her credit card and when her tickets were scanned that's when the facial recognition was used as an added step.

I think you may be surprised at the quality and the effectiveness of facial recognition systems. I remember reading a few years ago about a child that was abducted was found in a shopping mall close to 1000 miles away based on facial recognition. I think the technology and systems the government has available would shock all of us.

I still would assume that the cameras used to find that child were close to eye level, or at least a lot closer to the ground than on the ceiling or pointed down from a street light or traffic signal. You really do need a full frontal shot of the face to get the best results for facial recognition. Just like in the iPhone, if you don't look at it head on, it tends to not recognize you.