FleaStiff
FleaStiff
Joined: Oct 19, 2009
  • Threads: 265
  • Posts: 14424
February 15th, 2014 at 7:21:31 AM permalink
I think most of the Golden Nugget -AC gamblers are of a social class that they know what is meant by this corporate speak memo.

I would think most of them accept the sentiment if not actually agree with it.

Its become a defacto three tier card system. Tier climbing is based on points earned but awards a variety of "perks" culminating in rose petals being thrown at your feet as trumpets sound and dealers prostrate themselves at your feet.

But as an honest memo would read " you know we are a sweat the money joint that will nickle and dime you to death over everything that we can, so don't be surprised when we do so." We recycle those rose petals...and they are fake rose petals to boot. Every perk we grant, we grant grudgingly. And we yank it back soon as we can. Its all an illusion. The half naked girls don't show up in your room if you drop your entire bankroll at the tables. We just encourage you to think so.

Every perk we award is more hype than substance, but every attempt by you to subvert the system by seeking substance instead of hype will be met with resistance. You want to have the retirement home bus driver scan your card each day, that is fine with us, but we will eventually find you out and deny you your points.

Its the same as the days of the free lunch. Eat all you want, even of the top shelf items, but if you don't buy a beer first you are a bum and you get the bum's rush.

We gave you an illusory tier upgrade as part of our shake out campaign against you. If you didn't show us sufficient action to merit it, we yanked it back because we ourselves are the cheapest bums in the whole place.
strictlyAP
strictlyAP
Joined: Jun 20, 2012
  • Threads: 116
  • Posts: 983
February 15th, 2014 at 8:09:46 AM permalink
tbh i actually had a bad experience customer service wise at first but after back and forth email it was pretty much corrected personally by tom- although I am an ap player i fully well know just like with a double jackpot promotion that ends early- you cannot fully expect a casino to just give you money and not flag you when you don't give any action- matching offers is great and they hope to get players but of course any logical thinking person would realize they have the right to stop the promotion. As far as borgata and pai how and what not- borgata allows you to print 25 denims on amounts up to 300 once you hgit four hundred they first you to print 50's- boragata policy allows betting on pai how- as a general rule golden nugget does not- it sucks but its not the end of the world
The bet will not be paid- not now not ever
TomGNAC
TomGNAC
Joined: Feb 15, 2014
  • Threads: 0
  • Posts: 3
February 15th, 2014 at 8:38:52 AM permalink
I was shocked when a customer told me she tried the Nugget when she saw a post on Wizard of Odds condemning me.... I was curious so I had to check it out. I always appreciate everyone's opinion and feedback. If anyone knew me on this site, you would know that I am far from being arrogant. I run a business, just like many if you here, and my primary concern is protecting our customers. You can see further detail on our Facebook, but I wanted to offer a simple explanation. Our Chairman's Club has limited capacity like any other club in AC. To add over 6,000 trade-ups into the mix over a matter of 2 weeks simply was not fair to our customers who had earned their status over the course of a year. They were being run out if the club by customers who had no intent of being a customer, not just gaming, but were more interested in loading up bags and pockets without any regard or respect for the property, or other people in the Club. Imagine yourself in whatever business you are involved in, and a similar situation occurs where a very small group is having a negative impact on the rest of your guests. To react immediately, we did identify people who had multiple visits to the Chairman's Club with very limited, and in most cases, no activity. Am immediate action to protect existing customers was to downgrade level so they could no longer use the Club. The rules listed at our Club, and any other Club anywhere, clearly states that we reserve all rights to remove or revoke offers for any reason what so ever. This is not how I like to operate my business - it was an immediate action to show customers I was not taking their concerns lightly. We have since implemented a procedure for customers who might have a lower level of play so that they can still use the club. First, nobody will be downgraded. Those that were in the interim have all been reinstated to their original trade up tier. Some customers may be required to earn 25 tier points and print a voucher from the kiosk prior to entering the club. They will still receive the higher amount of comps and cash back with their higher tier, and they will still be able to use the club. The play requirement for a certain level simply protects the integrity of the club and our customers who have earned the right to use it. Every customer is important to us whether they gamble or not - that is not what this is about. For anyone who would like to discuss further, or maybe provide additional feedback, I can always be contacted at TPohlman@gnacm.com. Thank You. Tom Pohlman
TomGNAC
TomGNAC
Joined: Feb 15, 2014
  • Threads: 0
  • Posts: 3
February 15th, 2014 at 8:44:30 AM permalink
I am sorry that you think I am arrogant - that is the furthest from the truth. I do believe in telling it how I see it - which I have learned customers respect. The only thing I ever promise to anyone is an honest explanation and answer to any question. As far as disclosing personal information regarding posts - that is simply untrue. If you look at the post I shared, it didn't have the persons name - I kept that out if it and used the post to start a dialog. As for you saying I personally insulted you a few times, I am not sure who you are, but that is never my intent. If my responses insulted you, for that I apologize. If you have time, you could email me at TPohlman@gnacm.com so that You can share the circumstances and I can provide a true apology if I did infant insult you. Thank You. Tom Pohlman
midwestgb
midwestgb
Joined: Dec 8, 2009
  • Threads: 12
  • Posts: 465
February 15th, 2014 at 8:59:12 AM permalink
The promotion appears to have been very poorly thought out before implementation.
TomGNAC
TomGNAC
Joined: Feb 15, 2014
  • Threads: 0
  • Posts: 3
February 15th, 2014 at 9:03:27 AM permalink
Not poorly thought out but rushed due to the short notice we had about Atlantic Club closing. In addition, I made the decision to offer it to any customer, not just customers of Atlantic Club. That is on me, and not my team, and I believe we are now at a place where the volumes can be dealt with.
midwestgb
midwestgb
Joined: Dec 8, 2009
  • Threads: 12
  • Posts: 465
February 15th, 2014 at 9:37:41 AM permalink
Tom, I have stayed at GN Vegas on several occasions, and also the Laughlin property. I hope you succeed in AC, which is a tremendous asset to the state of New Jersey as regards its tourism industry. Best of luck as you continue in your efforts there. It's clearly a challenge for all the operators there.
strictlyAP
strictlyAP
Joined: Jun 20, 2012
  • Threads: 116
  • Posts: 983
February 15th, 2014 at 9:49:21 AM permalink
thanks for taking the time to read join our forum- Hopefully it was my wifes email that brought you on here.
you may want to think about creating a thread on here for limited q and a.
but either way thanks again for visiting
The bet will not be paid- not now not ever
SOOPOO
SOOPOO
Joined: Aug 8, 2010
  • Threads: 108
  • Posts: 6846
February 15th, 2014 at 10:18:13 AM permalink
I find Mr. Pohlman's response refreshing. Perhaps in your upgrade offer you might have wanted to include something like "Come to the Nugget, we will upgrade you immediately, and if you play with us we'll keep you there!" I think what you did was reasonable, but the perception is that you did not honor your word. You never want to fall back on the "We reserve the right to cancel this offer at any time...." card!
And again, thank you for joining the forum to respond!
strictlyAP
strictlyAP
Joined: Jun 20, 2012
  • Threads: 116
  • Posts: 983
February 15th, 2014 at 10:25:42 AM permalink
soopoo - couldn't agree more
The bet will not be paid- not now not ever

  • Jump to: