Seneca Niagara as a casino has much better pure gambling value than the two ontario casinos, but I can't set foot in there without coming out smelling like a chimney.
Quote: aceofspadesPeople SHOULD read the fine print*
All the people who were complaining earlier in this thread about getting banned and sustaining other abuses should contact Karin Price Mueller. This may turn into a(n) (inter)national story. Let's help send Revel to the grave in which they belong...
*and there is always fine print
"Your Revel "Can't Lose" free slot play earned is posted
Aug 02, 2013, 10:18 AM ...Check your Revel card online and you will see the amount of weekly free play available starting on Monday, August 5"
anybody see theirs?- I don't see mine
Went in today and was told this information was not available.
Was told the 'ITT' guy who knew the answer was not working today.
Was also told postcards went out today or yesterday.
I did not get one today.
Incredible that no one in Revel can answer the question!
Quote: 7star4nowfrom another board:
"Your Revel "Can't Lose" free slot play earned is posted
Aug 02, 2013, 10:18 AM ...Check your Revel card online and you will see the amount of weekly free play available starting on Monday, August 5"
anybody see theirs?- I don't see mine
Quote: dipceI don't think this information is available at present.
The supervisor I spoke to said he could not find this information
on the accounts he had looked at. Maybe the guy who posted
this was confusing 'free play' with 'the amount of free play available..."
Went in today and was told this information was not available.
Was told the 'ITT' guy who knew the answer was not working today.
Was also told postcards went out today or yesterday.
I did not get one today.
Incredible that no one in Revel can answer the question!
Quote: dipceI don't think this information is available at present.
Was told the 'ITT' guy who knew the answer was not working today.
Incredible that no one in Revel can answer the question!
yikes!
Quote: CaesarsBoyI still don't have anything online yet. Has anyone else received the info from their July losses??
They'll get that posted for you in only 19 weeks. Oh, wait...does that mean you'll miss some of the refund deadlines? Well, shoot!
Quote: johnk9713Mailings went out on Friday. Redemptions start at 6AM on Wednesday and run through the following Wednesday at 5:59AM for each week.
I actually just got got the official mailer!
-1st Redemption period BEGAN TODAY (MONDAY 8/5) thru Tues 8/20 (=Wed 5:59am ? )
-thereafter as you state, Wednesday (6am?) through the following Tues (=Wed 5:59am ?) at for each week, date of last redemption 12/24
-so if the original Sunday to Sunday turnover promotions was telling people (&me) was accurate, they reneged , perhaps realizing it was too easy for too many people to stay over Sun nite for 1 rebate, then p/u rebate 2 & scramble to work monday am
-Amazingly my rebate amt is accurate!
-now cross your fingers Revel stays afloat till Xmas
Quote: CaesarsBoyBut is that on your online account?
nothing online, just the mailer
I didn't read the messages on this board until just now so when I went to the Revel I was unaware of the procedure. My rebate was over $500 a week so the boothlings cannot put it on the card. It must be done by a host. After much consternation I was finally able to see my host who put the money on my card. I let the Revel know this was not in the rules nor did club supervisor state anything about this before the promotion. I was told the money would automatically be put on your card no matter what the amount and it would be there every Monday at 6:00am. Now the day has been changed to Wed. I finally got the mailer and it says to go to the Pearl Lounge and a Casino Host would activate it. Is the Revel going to leave a host in the Pearl Lounge 24/7. I went into the high limit room many times since it has opened and no was in there. If you show up at 3am trying to get your rebate, good luck. They did tell me the Revel Card Center is now going to be open around the clock. I am definitely going to visit the Revel on graveyard in the middle of the week to see if this actually works. I will go on a Wed so in case there is no one to apply the rebate I will have several more days to get it applied. There is no reason that a Card Center employee shouldn't be able to download your money to the card. Your drivers license is scanned into the screen so they know who you are. It should only be a verification issue for the money to be released. Obviously they are trying to protect themselves from unauthorized people downloading and playing your free play on the machines. This also stops people from using another person to collect their money if they live out of town. I always expected the Revel to require customers with large rebates to go to the card center. Why a host is necessary to approve the download is beyond me.
This is a casino that regularly proves in almost every way it can that it does not have much of an idea how to attract or retain customers. Sayonara.
Less and less, and quite drastically so:Quote: IbeatyouracesAnd yet people keep going and reporting about them.
"ATLANTIC CITY — This year is shaping up to be the worst for the Atlantic City casino industry in the last 22 years.
Figures released Wednesday by the state Division of Gaming Enforcement show the city's 12 casinos are on a pace that would see them take in less than $3 billion from gamblers for the first time since 1991. For the first six months of the year, the casinos won $1.38 billion, down 10.7 percent from the same period last year.
The casinos' revenue fell 12.6 percent in June, to $240.2 million, and every one of the casinos posted a monthly revenue decline. Table games revenue was $61.1 million, down 16.3 percent from a year ago, while slot revenue was $179.1 million, down 11.2 percent from last June. . . .
The formerly smoke-free Revel Casino-Hotel didn't get much of a bounce from its first full month of letting gamblers smoke. It was down 22.6 percent to $11.5 million. Caesars Atlantic City was down 19.3 percent to $25.7 million; Bally's Atlantic City was down 18.4 percent to $21.8 million; and the Showboat Casino Hotel was down 17.7 percent to $16.9 million. northjersey.com
Quote: BozSo now that this promo is over other than trying to chase losses, tell me again why you are playing here? Even UKstages has stopped pushing it and must have had his paychecks cut. The only defenders left on Tripadvisor are guys loving the drag shows ( not that...).
Boz, I love your passion. What's your story with the Revel? What was your experience? Feel free to point me to a thread, I'm sure it's out there already.
I was tempted to go there today and give it a try, but Taj already gives me free parking guaranteed and I can't go to Revel on the HOPE that they will honor something they've plastered on billboards all over the Expressway!!
Anybody know if this is legit FREE parking? Or is it, play X mins or earn Y points and then get a Voucher??
Quote: BedWetterBetterDon't know if this is relevant or old news. But Revel is now offering free parking to ALL Card members.
I was tempted to go there today and give it a try, but Taj already gives me free parking guaranteed and I can't go to Revel on the HOPE that they will honor something they've plastered on billboards all over the Expressway!!
Anybody know if this is legit FREE parking? Or is it, play X mins or earn Y points and then get a Voucher??
It was legit the last time I got it. I handed my wife's card to a guy at the exit, he swiped it and off we went.
Revel is giving away 1,000 free gas cards a day until the end of August. It started on the first. I guess they want to make sure everyone can leave the city after they lose their free slot play. That $10 may get them to the Parkway.
On a side note, there were two couples sitting next to me playing a VP machine, I heard the one woman say “this is fun playing when you know you’ll get the money back!” The other woman said “I wonder how they’re going to pay us back?” The other said, “I guess they’ll mail us a check” - they were having so much fun I didn’t want to spoil it by telling them that they’ll be getting it back in free play over the next 20 weeks! Made me wonder how many other people hadn’t read the “fine print”.
It pains me to think people are that stupid.
Quote: DJTeddyBear
It pains me to think people are that stupid.
Are you talking about these players, or the guys who designed this promo thinking it would improve the casino's marketability?
Quote: rdw4potusAre you talking about these players, or the guys who designed this promo thinking it would improve the casino's marketability?
Post of the day!
ATLANTIC CITY, N.J. (AP) — Atlantic City's casino revenues stayed cool as the summer heated up.
The 12 casinos saw their revenue decline by 3.6 percent in July compared with the same month a year ago.
The casinos won $215.5 million from slot machines, and an additional $81.7 million from table games.
The biggest increase was posted by Revel Casino Hotel, which began a "you can't lose" slots refund promotion in July. But the way it refunded losses — gradually crediting them back to a player's club card over several months — angered some gamblers. Revel's monthly revenue went up more than 33 percent.
This has to be considered a failure on every level. Much of this money will be given back in free play and if the players are smart (OK, bad bet) they will play the free play and keep all winnings to try and get losses back. Even if most don't do this, many will. Also many of the others who played will not be back and just came for the promotion.
I see August numbers at 13-14M and back under 10M in Sept.
But then again, Revel ALWAYS knows better than us.
-overall slot % payback was down slightly (cause = less VP?)
-it looks like their biggest gain was penny players- almost doubled? (actually good for Revel? many of these players are less likely to come back less often than high rollers to recoup freeplay?)
-$25 slot payback way down (based on sample size but much lower than previous months-cause = no VP?)
-Look at July $ 100 payback % !!! -not what we might have guessed?
june
http://www.nj.gov/oag/ge/docs/Financials/MGR2013/201306revenue.pdf
july
http://www.nj.gov/oag/ge/docs/Financials/MGR2013/201307revenue.pdf
Quote: 7star4now
-it looks like their biggest gain was penny players- almost doubled? (actually good for Revel? many of these players are less likely to come back less often than high rollers to recoup freeplay?)
-Look at July $ 100 payback % !!! -not what we might have guessed?
Yeah, the penny stats are probably a good sign for Revel. They may not dutifully collect every week. And yeah, it doesn't look like they tightened up the $100 slots at all. Also the hold numbers were likely positive variance for all the AP'ers trying...good for them! The actual hold is probably closer to 4 or 5%. June's numbers were in the opposite direction, but in 20k spins max for July, there is still a lot of variance in the results with high denom slots. Like Boz says though, fall results will tell you whether or not any of this helped Revel.
Quote: tringlomaneyeah, it doesn't look like they tightened up the $100 slots at all.
If I would have known that, it may have been a good thing or a bad thing , something those with a hefty rebate may want to consider, but as you imply, 1 big jackpot could distort the %. I didn't see many hits when I was there.
Quote: Boz
This has to be considered a failure on every level. Much of this money will be given back in free play and if the players are smart (OK, bad bet) they will play the free play and keep all winnings to try and get losses back. Even if most don't do this, many will. Also many of the others who played will not be back and just came for the promotion.
I don't know, seeing the penny player #'s , a guy who has a $1000 loss in July may well go out of his way say if he goes to AC 3X this year, & he's got a $50 voucher, & he drops some more coin on those visits. The beauty of it for Revel is they get out of the 17 freeplays he misses (breakage factor was big part of this promo). I think Revel clearly targeted this thing to pick off the masses, ie, not those who read this board.
I think you may share my opinion that the Revel I was one of the biggest boondoggles in history, which many of us predicted from day1, & Revel II may still be screwed by the same clowns pulling strings behind the scenes.
However, I think the property has a lot of potential & I saw some unexpected signs of intelligence from hosts in recent weeks.
I've played at CET et all for 30yrs. Their Boardwalk properties are a horror show & their management now rivals Revel I.
What I really think could happen, & it would be checkmate for CET & AC competitors, is that "Revel II" becomes "Borgata II".
A promo like this at least helps put a drop in bucket towards something of a customer base the interim mngt can show to a borgata
Quote: RaleighCrapsDoes Penn National have anything in AC ?
No...but they've sniffed around a few properties recently I believe.
Quote: vendman1No...but they've sniffed around a few properties recently I believe.
Showboat was one of them but that place gets a lot of "tire kickers".
Quote: vendman1No...but they've sniffed around a few properties recently I believe.
I predict no new investment in AC,by any entity, maybe ever, due to Revel debacle, but, Borgata could make sense due to market share/ competitive advantage.
Revel scraped the bottom of the barrel re mngt & willing & able non-union workers .
The only way to clean house would be to transition in viable mngmt & workforce who has any success in AC market. That only leaves Borgata IMHO
Quote: jetermacawThought u folks would get a kick out of this, its a quote from the TA AC forum site about a recent trip to AC, with a stop at Revel:
On a side note, there were two couples sitting next to me playing a VP machine, I heard the one woman say “this is fun playing when you know you’ll get the money back!” The other woman said “I wonder how they’re going to pay us back?” The other said, “I guess they’ll mail us a check” - they were having so much fun I didn’t want to spoil it by telling them that they’ll be getting it back in free play over the next 20 weeks! Made me wonder how many other people hadn’t read the “fine print”.
I remember some story about a guy near the players club saying, "they aren't cutting the checks". They must have conveniently ran out of fliers describing the promotion. You would think enough there would have heard about the twenty weeks, so to become common knowledge, but apparently not.
Those player clubs reps are good at deflection and I'm not surprised even some people who intended to interrogate them were sent away confident without knowing the facts. All it takes is a truthful but misleading statement to get them to scurry along. The only way this promotion works is when enough people play to lose not knowing they have to come back so many times. Sucks to be whoever just blindly lost money though, but it was their responsibility to know the terms. You can't con an honest man they say, so blame goes to them thinking naively enough they could outsmart the casino without any effort so easily.
I don't know the numbers on Showboat, but IMHO neither Caesar's nor Harrah's in AC is truly a premiere property. I could see Harrah's divesting themselves of Showboat and/or Bally and trading up for a fire-sale Revel. But Harrah's is also proud of their reputation as attracting middle-class gamblers overall, so maybe they don't want the expense and level of detail a truly upscale resort would require. Interesting to see the next year or two how it shakes out.
Whoever buys it (if it goes down), really needs to understand that gaming is a face-to-face customer service intensive industry. I play where I get good service, where people are happy to be working, where employees take pride in their company and their product. I'm smack in the middle of their most desirable demographic, and I don't want bottom-of-the-barrel staff doing the bare minimum. Borgata gets this. Harrah's does somewhat (their labor tricks the last 10 years have cost them more than they seem to know, though). I haven't been to Revel, but y'all seem to be saying the same thing about what you're seeing in that area, and it's not good.
Quote: beachbumbabscloser places all around (PA, MD, soon NYC metro) has/ is going to affect AC a lot more than the Revel debacle re: no new investment. However, Revel as Borgata II could definitely work if Borgata wants it to.
Yeah, but despite the ever increasing competition, those who take care of the customer, may still thrive:
"The only other two properties to post revenue increases were Borgata and Resorts, with 18.9 percent and 6.2 percent, respectively. Borgata continued to outpace the market, generating $64.3 million in casino revenue last month, despite the competitive promotional environment."
Read more at http://www.philly.com/philly/business/20130810_Gaming_revenue_slips_in_Atlantic_City.html#Ibiqt6pvwuAH32x2.99
In addition to some of the worlds worst mngmt., AC has some unique advantages over local slot parlors.
If Revel simply just coped everything Borgata does from the beginning, vs deluding itself re phantom non-gambling customers, AC's future might look quite different.
Quote: beachbumbabsNo expert, but I think new, closer places all around (PA, MD, soon NYC metro) has/ is going to affect AC a lot more than the Revel debacle re: no new investment. However, Revel as Borgata II could definitely work if Borgata wants it to.
Is it that simple? Boyd doesn't have that kind of cash, and MGM can't invest in NJ without a partner (the two companies co-own Borgata).
That could be changing ever so subtly:Quote: rdw4potusBoyd doesn't have that kind of cash, and MGM can't invest in NJ without a partner (the two companies co-own Borgata).
NJ Letting MGM Try to Keep Half of Borgata
By Townsquare News Network February 13, 2013 10:14 PM
The New Jersey Casino Control Commission on Wednesday allowed MGM Resorts International one step closer toward getting back into the Atlantic City casino market. The company wants the commission to let it keep its 50 percent ownership of the Borgata. The commission allowed MGM to move forward Wednesday with its application, but a final decision still needs to be made following what regulators promised would be a “thorough, exhaustive” examination of MGM’s worldwide business operations.
MGM decided in 2010 to sell its stake and leave New Jersey rather than cut ties to an Asian business partner in Macau. The partner’s father is suspected by New Jersey regulators of having organized crime ties to Chinese gangs, but MGM and the family of Pansy Ho deny the allegations. MGM says Ho’s control of the Chinese company has lessened, and that her father, Stanley Ho, is old and sick, and not a threat to wield undue influence over her.
In a statement, the company said it is excited about the prospect of returning to New Jersey. nj101.5
I think my mailman may be able to buy Trump Plaza soon as a second home.
Quote: 7star4nowWonder how much " that kind of cash" would be in a Revel 2.0 fire sale?
I think my mailman may be able to buy Trump Plaza soon as a second home.
Which tells you something when they cant get $30M for that place. Even with all the work needed, it has a great location.
describing Revel's bait-n-switch tactics
and their 'fine print' scams,
one even in Time. They have no shame!
see:
(See, Atlantic City Casino Promotion Bashed By Watchdogs Is a Big Hit with Gamblers, Brad Tuttle, Aug. 14.)
http://business.time.com/2013/08/14/atlantic-city-casino-promotion-bashed-by-watchdogs-is-a-big-hit-with-gamblers/
(see, Bamboozled: Revel Casino's pitch to refund slot losses craps out in the fine print, critics say,
www.nj.com/business/index.ssf/2013/07/bamboozled_revel_casinos_pitch.html )
(see, Revel casino's bait-and-switch 'refund': Editorial http://blog.nj.com/njv_editorial_page/2013/07/revel_casinos_bait_and_switch.html
)
Quote: DJTeddyBear"Mail a check" ?
http://blog.nj.com/njv_editorial_page/2013/07/revel_casinos_bait_and_switch.html
It pains me to think people are that stupid.
Every hustler in AC heard about this promotion so they were over there to play poker. So how did Revel handle this?
If you guessed that they had only few dealers and there was about 4 hr wait to get onto a table you would be correct. As for a casual poker player, they would not find the poker room because it is not on the main casino floor.
Revel did not honor the match play like they said they would. They would only honor slot dollar match play, not table game match play.
Revel will not be able to turn around. Casinos that will shut down in AC are Revel and Plaza. Plaza has just as stupid management, only their overhead is lower.
Quote: Mission146If you ask me, the articles are attacking the wrong thing. I don't think the use of the word, "Refund," is that big of a deal, nor the fine print. I would say that people can simply call the casino and ask them what the terms are. With respect to the way the, "Refund," is distributed, when I called, the casino was not in the least bit misleading or ambiguous.
Why do you need to call the casino? It should be plain and no small prints. Oh wait a minute, maybe they are trying to screw the players, but not the smart people that would have the foresight to call them and ask them what this promotion is all about.
Quote: AceCrAAckersWhy do you need to call the casino? It should be plain and no small prints. Oh wait a minute, maybe they are trying to screw the players, but not the smart people that would have the foresight to call them and ask them what this promotion is all about.
Trust me, there are plenty of issues and exceptions I have taken with respect to this promotion, (:cough: the Revel's blatant lying :cough:) I guess this just isn't one of those. Perhaps I simply consider it trivial compared to the other things that I either know Revel did or that Revel has been accused of.
I called the Revel simply so that I could get the skinny to pass along information to the Forum, but you can bet your bottom dollar that I certainly call ahead of time for any promotion(s) at any casino...and many other places...that I personally plan to take advantage of. It surprises me that anyone else would not, got to look out for your own money, because ain't nobody else going to do it for you...especially those interested in getting it!
"You've done quite well these past few years" the little angel said as she popped up on my left shoulder.
"Sure have" I said. "I work the biggest video poker plays in Las Vegas."
"So what are you going to do now?" she asked.
"Keep on keeping on, I guess."
"But you could do so much more."
"How?"
"Well, you could teach other people what you know."
"Go on."
"You could write books, make DVD's, strategy cards, and teach the people what you know.
"You mean teach other pro's how to play."
"No, there's no money to be made off of other pro's. They already know it. You need to teach the masses. The recreational gambler's. That's your target market. It would be a win-win situation. You make some money and they get to learn how to beat the casinos. And you can write columms, and appear on some of those Travel Channel shows about Las Vegas for the publicity."
"Thank you, Angel. I think I will pursue that."
"Okay, honey. You take care now."
She disappeared. But then the little devil jumped up on my right shoulder.
"Hey, kid?" he said. "that bitch only gave you half a clue."
"Really? How's that?"
"She only gave you half the equation. You're gonna sell information to the casinos too. You're gonna start a consulting business right along with your books and DVD's."
"You mean teach the casinos how not to get beat by the people I'm teaching how to beat the casinos?"
"That's right, kid."
"Would that be ethical?"
"To hell with ethics, kid. This is business. Business is business. You're gonna play both ends against the middle. It's about you making money, not them. They're just a bunch of hoe polloi. Dumasses You're the one's gonna make the money, kid. It's about you making money."
"So I sell information to casino execs too?"
"That's right. And you know what she told you about you can't make money off of other pro's. She's full of crap. You're gonna make money off of other pro's too."
"How?"
"You're gonna start a list, kid. It'll come in handy some day."
"What kind of list?"
"A list of top flight pro's, idiot. You already know a bunch of them. They show up on the same plays you do. They're a pain in your ass. Your the number one pro but they're always in your way. They beat you to a lot of plays, they take up the seats. They're competition. And who knows. One of them might out run you one of these days. You gotta get rid of them, kid.
"How?"
"The list, idiot."
"What's a list gonna do?"
"Look, dumass. You keep a secret list of all the major pro's you know or ever meet. If you don't know them then fish them for their name."
"Then what?"
"It's part of your consulting business my little innocent friend. You don't think casinos execs would be interested in a list like that? It'll be part of your proving your worth to them. It'll come in handy some day. Start that list, kid, and keep updating it. But be careful. Only deal with the top execs in the organization. Let them filter down the information to their mid-range employee's. Swear them to secrecy. And don't ever send that list to a casino exec with any email address associated with you. Better yet, use an agent. You don't want to be associated with it. You need plausible deniability. That's what it's all about, kid. Now look, I got a date with a whiskey sour and a hooker. You do what the hell I told you, kid."
"Okay."
The bells and whistles went off and woke me up. I had snapped off the 5-spot. I cashed out and went looking for another play while thinking about the dream. Would I really keep a secret list and sell out other top flight pro's? It's a moot question. I'm just a mid-range pro with no prospects of moving higher. Rockefeller, DuPont, Vanderbilt, the railroad barons, the steel magnates, they all got on top and cut the throats of their competition to stay on top. The money, success, prestige, can turn even the most affable person into a cutthroat. It even turned that little geek Bill Gates into a cutthroat. Who's to say that a video poker pro who found himself on top wouldn't do the same?