People need to start bitching to their lawmakers and have these con jobs called "resort fees" outlawed.
No need, unless you have a lot of $$$ worth of free speech to go with that.
Bitch to the third party booking aggregators instead. The likes of booking.com etc. The main reason for resort fees ist the placement on the results list of these websites. Sorted by price, resort fee is ignored and then added later. If you charge higher room rates intead of a resort fee, you might end up on page two (god forbid), thus less bookings.
If the booking sites were to sort by effective total daily rate instead of a made up number this problem would go away and we all could live happily without resort fees.
Same ridiculousness quoting prices without taxes btw.
It is true that the booking site could force them to post, "True effective rate," but if they did that and the hotel continued to do things as they do them on their own websites, now booking directly through the hotel's own website looks MUCH cheaper than using the booking site...and it's always pretty much the same, anyway...so now the booking site does not get its commissions.
In short, doing that would only hurt the booking site and have no impact upon the hotel. The only answer is to not have resort fees, but I'm telling you, room rates go up an equivalent amount if they do that...they're going to charge whatever they want to charge...so getting rid of resort fees will do nothing for you, the consumer.
I think that the hotels should want to get rid of them, though, because now you can have amenities that don't, "Live up to," the resort fee and give people just another reason to complain.
Why is everyone obsessed with resort fees?
Well you answered it mostly yourself....
The only possible benefit is being able to advertise lower room rates, even though the rate is just the rate +$20 all the same. Oh, yeah, and comped rooms having to pay for stuff, that too.
There are 2 huge gripes: when they don't advertise the resort fee and it's a surprise, and when you are forced to pay it on an otherwise comped room.
I would much MUCH rather they just raise the advertised rates.
The other huge gripe is that it's mandatory, even if you're not using the services. Weeeee local calls? OMG! If only we didn't all have cell phones. Gym? Yeah, not why I'm in Vegas. Wifi is the only one that a lot of people legitimately use, and even then it's possible to find free wifi. Or just tether your smart phone.
If it were an optional fee, then there would be no complaints. In fact I think everyone was happy with the previous setup, where if you wanted to use the wifi, you paid for the wifi. If you wanted to use the gym, you paid for the gym. If you wanted a frickin' newspaper, you paid for a newspaper. And if you didn't want any of it, you didn't have to pay for any of it! The "new way" with resort fees is a blatant cash grab and a terrible customer experience. I can't believe that so many casinos have fallen in line. The "no resort fees" was a huge marketing advantage for CET properties (at least it was huge in my view).
Just put your true price out there along with your list of amenities and stop with the crap!!!
The only answer is to not have resort fees, but I'm telling you, room rates go up an equivalent amount if they do that...they're going to charge whatever they want to charge...so getting rid of resort fees will do nothing for you, the consumer.
Give me the real price of the room--don't lie to me. Then I can compare prices that are honest.
There is no right way to do the wrong thing.
1. Late 2008, pretty much nobody (none I know of from then but could be wrong) has resort fees. Gambling revenue is good. caveat; I heard somewhere back when that it started, resort fees were to pay for Fremont Street construction (the roof etc.)
2. Economy crashes. Discretionary/luxury spending crashes harder.
3. Casinos get killed with no gamblers, empty rooms, lowered avg bets.
4. Casinos up their comp offers to lower and lower rollers just trying to get butts in seats.
5. Economy continues crappy for several years, gaming stays below expectation. Overhead costs continue for plants, despite heavy layoffs.
6. Comp values decline due to lower and less rollers, except there's all those empty hotel rooms....what to do?
7. Resort fees get introduced, provide a way to pay basic costs of comped rooms (electric, staffing, maid/laundry) while still being able to offer "free" rooms.
8. Resort fees get established and widespread; cost of providing rooms covered; food/bev/consumables comps dry up to almost nothing. (Where it feels like we are now.)
The next move, as gaming recovers with the economy improving (if gaming does; there's a huge glut of new gaming local to a lot of people who used to travel to Vegas/AC) will be the resort doing well enough/brave enough to wipe out resort fees and profit with the good publicity bringing more players. This successful promotion, tied in with playing x hours per day/room comped in their casino, further builds back the brave resort.
Others, in order to compete, and seeing the brave casino flourish, get rid of resort fees again. Eventually everyone is back to free rooms with no resort fees and the good times roll again.
Or not. Lots of other factors in play, but tying those together makes sense to me. In fact, I think a person should be able to swipe a card active for 6 hours, or x points, in a kiosk and qualify for no resort fees now, swipe 1x/day. Advertise the hell out of it and people will now think they're getting a great deal, and show up. They collect them in advance for the entire stay (at least Harrah's did for me), so that would have to change, I think, in order not to have to process a credit/cancellation on the room, but that shouldn't be that hard to change.