Supposed to be 24/7.
Axel
I know it was a CCC (casino Control Commission) agent and then a few years ago some of the duties were switched around with DGE.
So you might be right maybe it's not 24/7 anymore
I know I was in the Golden Nugget when I won a jackpot in 2018 on my own cash. I wasn't even using any offers and I Never was trespassed there or caught using other players cards.
They came back and said I had been trespassed in absentia because they heard I used other people cards in Pennsylvania AND THEY REFUSED TO PAY MY JACKPOT.
I informed them by law they have to
They then said there was absolutely zero possibility I was going to be paid and I had to leave.
I said in that case I want to see the on-site CCC to discuss my dispute.
The security officer said "I don't know where he is. He's somewhere on the floor"
I replied "So, call him on his cell phone. Or go to his office which is located next to main security"
I waited to settle the dispute but never met the agent. Instead about 15 minutes later, the very same security guard came back and said "Well, It turns out we will be paying you. Sorry for the misunderstanding!"
I believe it's safe to assume the CCC or DGE agent heard the specifics and didn't even feel the need to talk to me in his decision which was in my favor
Banned.
Quote: darkozGandler
Supposed to be 24/7.
Axel
I know it was a CCC (casino Control Commission) agent and then a few years ago some of the duties were switched around with DGE.
So you might be right maybe it's not 24/7 anymore
I know I was in the Golden Nugget when I won a jackpot in 2018 on my own cash. I wasn't even using any offers and I Never was trespassed there or caught using other players cards.
They came back and said I had been trespassed in absentia because they heard I used other people cards in Pennsylvania AND THEY REFUSED TO PAY MY JACKPOT.
I informed them by law they have to
They then said there was absolutely zero possibility I was going to be paid and I had to leave.
I said in that case I want to see the on-site CCC to discuss my dispute.
The security officer said "I don't know where he is. He's somewhere on the floor"
I replied "So, call him on his cell phone. Or go to his office which is located next to main security"
I waited to settle the dispute but never met the agent. Instead about 15 minutes later, the very same security guard came back and said "Well, It turns out we will be paying you. Sorry for the misunderstanding!"
I believe it's safe to assume the CCC or DGE agent heard the specifics and didn't even feel the need to talk to me in his decision which was in my favor
Did they trespass you after paying you? Or did they drop it after they realized they had to pay?
That seems absurd that they tried to not pay because a casino in another state thought that you may use other cards.
But, its cool that it was instantly (basically) corrected when CCC was involved (or at least requested).