I appreciate the update on PALMS, it is one of, or at least was, one of my favorite places to play at.
IMHO, that seems a bit harsh, even for mediocre service, unless she was plain out rude and nasty. C'est la vie, I guess. Was everything her fault ? Did you ask to see a manager to share your dis-satisfaction ?
Last trip into town we made a special trip over to PALM's for the breakfast buffet, only to find it closed with all the renovation going on. So we ended up at Gold Coast and it was more than adequate.
I suppose it is all relative. There were many years where I didn't tip anyone at the palms because of a problem with the Palms giving me a counterfeit 100 dollar bill and taking it back with no compensation. I took that out on all employees for 5 years or so... even the buffet servers got stiffed every time from me. It upset a friend of mine and I guess he used to tip them behind my back. About a year or so ago they started running some amazing promotion and I was basically making 125 per hour per machine. I was playing 2 to 4 machines. You could play about 8 days per month. Many of the employees had changed and I started to tip again since the money was flowing.
When I was 18-24 I worked many jobs in F&B. I started in Room Service and waited tables at many places. I ended up working as a bartender after that so I kinda know the business. 10 mins to wait for a greeting and to have someone take a drink order when it isn't very busy is not acceptable. At the very least the hostess or manager should take the order. Over 30 mins at a coffee shop to get soup is difficult to swallow. Now the server has a food runner so she doesn't even have to worry about bringing the food out to the table. No request to refill a drink? Completely messing up the order! Food not cooked properly! The list goes on and on.
Seven Dollars is Huge. I've given bad service myself and been stiffed. I've also given bad service and tipped 100 dollars on a 20 dollar check. It all balances out. It honestly makes no difference at the end of the year. It is very difficult to get out of a certain yearly average when your a server no matter if you give good or bad service.
I am not the type to call the manager over. My play over there is pretty sick. My meal was comped so what am I going to ask the manager... give me another free meal?? Give me some to go order lol? Honestly I don't expect much. Even service that isn't mediocre I will tip 15%. I leave 100% tip if the server is amazing. One time at the 4 Queens Coffee Shop I had this older fella serving me. Everything was spot on. I mean it was like the guy knew me for 20 years and reading my mind. I like my check to come out when all the food is brought to the table. He did that without me having to ask. Needless to say that guy got a 20 dollar tip on a 20 dollar check.
A server has to do almost everything wrong to get completely stiffed. This server got a few things right I suppose. Seven Dollars was Huge IMHO. She was pretty busy yakking it up with the table next to us ignoring us for a long time so I am sure between the two checks she made 20%. I think the main point of the review was how unimpressed I am with the new coffee shop. I really expected it to be over the moon since they obviously put a lot into renovating it to make it look hip. Let us hope the New Buffet is something to brag about when it opens!
By the way... I still enjoy the Palms for gambling. Although I suspect it to get worse down the road when Stations take the time to count every coffee bean.
Last edited by: monet0412 on Oct 4, 2017