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5 votes (38.46%)
1 vote (7.69%)
1 vote (7.69%)
1 vote (7.69%)
5 votes (38.46%)
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2 votes (15.38%)

13 members have voted

Romes
Romes
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Mission146
July 10th, 2021 at 3:21:37 PM permalink
Quote: ChumpChange

Decades ago I saw a guy rack up $600+ on an electronic table game, probably Blackjack (edit: it was a $1 crapless craps machine). Then a few suits descended on him and they shoed me away from the machine. They gave him a good talking to whatever it was. That's some serious intimidation.

Ha, I woulda tried to play dumb and stick around to hear what he was doing =P.
Playing it correctly means you've already won.
Romes
Romes
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Mission146
July 10th, 2021 at 3:33:43 PM permalink
Quote: Keeneone

Did your friend actually wait 30 minutes just to be told the money was "gone"?
If yes, that is a crazy story. Really, really, really poor customer service.

Yes, because she still wanted to play and thought it would just be a reset machine then everything would go back to normal.

Quote: JohnnyQ

...SO, there is a RIGHT way to deal with situations like this, and a WRONG way...

EXACTLY, and sadly most of my own stories and the one's I've heard puts the casino yet again in the favor seat for ripping off their own customers =/.

Quote: billryan

...Premium cardholders earn raffle entries at a higher pace than regular players...

It's actually much worse than that. Sure, higher card levels earn entries faster, but I know for a FACT that casinos literally are allowed to just "give" entries and stuff the ballot box for their big players. I had a host confess to me before that one of the "huge whales" whenever he does actually come to a drawing they always give him 1,000,000 entries to try to ensure he wins. After all, the T's and C's say "we reserve to do whatever we want..." so I think they can get away with that =/. Like JQ said, they just don't want their customers to know they've been cheated.
Playing it correctly means you've already won.
jjjoooggg
jjjoooggg
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Mission146
July 10th, 2021 at 5:17:58 PM permalink
Bleached
Born in Texas and lived in Texas my whole life.
billryan
billryan
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Mission146
July 10th, 2021 at 6:06:48 PM permalink
Quote: Romes

Yes, because she still wanted to play and thought it would just be a reset machine then everything would go back to normal.

EXACTLY, and sadly most of my own stories and the one's I've heard puts the casino yet again in the favor seat for ripping off their own customers =/.

It's actually much worse than that. Sure, higher card levels earn entries faster, but I know for a FACT that casinos literally are allowed to just "give" entries and stuff the ballot box for their big players. I had a host confess to me before that one of the "huge whales" whenever he does actually come to a drawing they always give him 1,000,000 entries to try to ensure he wins. After all, the T's and C's say "we reserve to do whatever we want..." so I think they can get away with that =/. Like JQ said, they just don't want their customers to know they've been cheated.



I don't think that is a secret as it is used as an incentive to get players to reach that status. I'd say they are guilty of puffery.
darkoz
darkoz
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Mission146
July 11th, 2021 at 10:23:26 AM permalink
I had an incident similar to the OP.

Circa 2018 at an East Coast Casino.

For a few hours I had been roaming the slots. One of my preferred slot machines was offline with just a blue screen. I kept checking through the day.

Just after four pm (the time becomes important) I passed the slot and saw it was working finally. I assumed they had fixed it and sat down

I had a $400+ Tito in my hand so inserted it and heard the customary Doo Duh Dahhh musical notes to acknowledge the vouchers insertion when suddenly the screen went back to offline mode!

The slot attendant came over and said it was impossible I just put a voucher in as that machine had been offline all day. I said it somehow came back online long enough for me to put the voucher in.

He called the slot manager who called surveillance. Surveillance said they couldn't tell if I had inserted anything AND reiterated that the slot in question was down for hours and they doubted I had inserted anything.

I stood my ground and said I definitely put the voucher in and it was accepted. The slot manager told me to wait fifteen minutes while he summoned a higher slot tech.

The slot tech was one of those dressed in overalls guys who you only see taking the games apart or doing installs. He managed to pull up the history of the slot and pointed to the last entry.

It was for around 11:30 AM. Five hours earlier and some low amount, not my $400+ claim.

I was steeling myself for what looked like a $400+ loss and the slot manager was already entering his spiel about his hands being tied if there was no record of the transaction.

"But it doesn't make sense because I heard it registered when I inserted the voucher. It went 'Doo Duh Daah'."

I probably did a lousy musical interpretation but if you were familiar with those machines you would get it.

The slot tech then says there is one more thing he can check. The bill validator sensors record the transactions as well. But it's gonna take about twenty minutes for him to dig up that info.

The slot manager said to go ahead, he wanted to get to the bottom of it.

To his credit the slot manager stood with me conversing in small talk the whole twenty minutes. I had expected him to leave and come back later.

Finally the slot tech called us over. The screen was now black with ASCII? Text or some type of old school computer code. It wasn't human readable but it was organized into log lines.

The tech pointed to a log line where you could see a time entry (for 11:30 am) and a dollar amount.

"That's the entry we saw before"

Then he pointed to an additional log line with a time entry for around 4pm and a dollar amount of over $400. (It was exact but I can't remember now the amount and exact time)

Obviously there was the transaction I had made. But perhaps out of diligence, the slot manager asks "Is it for a Tito in or a Tito out?"

The slot tech looks for a moment at the log line and says" Well, I can't confirm what the transaction was for, just time and amount and that it occurred. However if he had cashed in and then cashed back out that would be two separate transactions and two separate loglines. I only see one here for this amount. And the prior event took place four and a half hours earlier so it seems it would only make sense that it was a Tito in."

I quickly added the information matched the amount I had been claiming all along as well.

So the slot manager walked me over to the cashier and had them pay me out. But I am quite certain had the slot tech not gone so deep into the programming I would have been out $400+!
For Whom the bus tolls; The bus tolls for thee
jjjoooggg
jjjoooggg
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Mission146
July 11th, 2021 at 12:16:33 PM permalink
Sanitized
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TomG
TomG
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JohnnyQMission146
July 11th, 2021 at 12:23:00 PM permalink
Quote: TomG

Script I have found works well is along the lines of "you had no problem taking my money, but when it comes time to give me my money you won't do it, is that correct?"



DO story made me think of another line I keep in my back pocket that I've never had to take out, which is simply "I dispute this". In NV, from what I understand is that any disputes must go through gaming commission. And if there is any dispute, the casino must give the player contact information for anything under $500, and they must be the ones to contact gaming if the dispute is over $500. By making it as clear as possible that there is a dispute, either gaming commission gets involved, or the casino is not following the law.

-----

The biggest and most egregious 'robbery" I have seen has been making a bet on my account, having it go for approval, then the bet goes through at a different price. I'm pretty sure it is because the price on the line changes while waiting for approval (which can take up to 90 seconds). Happened three times to me and I am now often recording my screen, trying to catch it on film.
NathanV
NathanV
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Mission146Romes
July 20th, 2021 at 4:31:52 PM permalink
I'm playing single line 99.8% single line $10/hand VP on a multiplier day, have over 2k in credits on the machine. I get dealt 3 to royal and as I hold it the machine completely halts, with screen still viewable. I call service, a slot attendant comes over and writes my credits down as I explain to her I'm also in the middle of a round (and have a good hand), but she doesn't seem too interested in what I'm saying. I'm not very hopeful that they actually care that I have a good hand, and I don't care terribly much either since it's only a slightly positive hand. She comes back a few minutes later with a few techs, they shut down my machine and hand pay me the credits I have. I tell them over and over that I had an active hand for $10 that never finished (and it was a good hand) but they stonewall me and say it's just lost. I can't remember the exact nonsensical reasoning they gave but I wasn't having it. I kept insisting, they wouldn't budge, then I threatened to call the gaming commission. They had a brief huddle and then offered me $10 in free play, and I took it. Ignorant scumbags.
MrV
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Mission146
July 20th, 2021 at 5:13:23 PM permalink
Darkoz:

Did the slot tech look for the paper TITO you put in?

If not, why not?

Seems to me it should be easy to find, probably on top, and in the amount you claimed.
"What, me worry?"
darkoz
darkoz
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Mission146
July 20th, 2021 at 5:25:04 PM permalink
Quote: MrV

Darkoz:

Did the slot tech look for the paper TITO you put in?

If not, why not?

Seems to me it should be easy to find, probably on top, and in the amount you claimed.



Yes, I remember asking for that solution.

They said they didn't have access to the Tito in. That was considered no different than the drop box at any slot table and only authorized security when arriving to remove the contents could examine that.

I suppose it makes sense. In all my years gambling I have never witnessed a casino employee access the actual voucher/cash in drop box in a slot. I have seen them retrieve crumpled cash that didn't make it into the slot collection but never seen them open the actual collection box itself.

Whether that's different from Casino to Casino I don't know.

I imagine if slot access to the drop boxes was that easy, the slot attendants would have a bit too much temptation for a little off the top.
For Whom the bus tolls; The bus tolls for thee

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