binary128
binary128
Joined: Nov 5, 2011
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November 10th, 2013 at 3:07:39 PM permalink
Quote: 4ofaKind

With all of the well documented threads discussing facts and assumptions of what is or what might be taking place when gambling games are being offered online, where are all the people that are involved and responsible for the 24/7 operation?

Why after 15 years you couldnít find a single thread where a regulator or a software provider made an appearance explaining and proving exactly why online gaming software canít be altered after an approved launch?


I know that Galewind Software represents less than 0.01% of the industry, but that's still greater than 0%. Actually, our involvement in the forums possibly represents 50% of the industry.

Chris
4ofaKind
4ofaKind
Joined: Sep 28, 2010
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November 11th, 2013 at 2:13:42 AM permalink
Chris, keep in mind that I only posted a couple of Nevadaís new online regulations.

I understand how item 3 becomes a big PITA for you and I assume for any other software provider. Like I said earlier the NGCB considers online gaming just another gaming device. Therefore, all pre-existing regulations that already were in place for land operations are still in place for online gaming, (new gaming device) along with additional new regulations that deal precisely with how the games are delivered to the players and the security oversights in place to prevent tampering after launch.

When you consider the proven and exposed tampering that took place throughout the years with online gaming, a player could only suspect that there is much more going on that is undetectable.

Then when players go to online regulators expecting full explanatory reports of how the tampering was achieved and what was put in place to prevent it from happening again, only to be met with complete silence with that issue is troubling.

The bottom line is present online regulators are incompetent and unable to protect the players. They had over 15 years to prove otherwise and failed in the worse way.

Maybe itís just impossible to enforce regulations on casino operators that are scattered all over the world. For now Iíll just stick to where I know Iím losing my money fairly.

I also would like to add that Galewind software accounts for 100% of forum interaction. I donít consider a person named DogEars who anonymously claims to work for RTGĎs software division as a creditable source for information. Besides, he vanished after being challenged.

Whatever online regulations that are presently in place to prevent software tampering after launch is not working. This is a factÖ
4ofaKind
4ofaKind
Joined: Sep 28, 2010
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November 18th, 2013 at 2:41:52 AM permalink
@Chris,

Like I said earlier I only posted a couple of new online regulations put in place for online gaming in Nevada. Here are a few more that are in place to prevent tampering after launch.

Production Environment Change Control Processes

1. The interactive gaming system operator must adopt a comprehensive and robust change control process to prevent unauthorized changes from being incorporated into the production environment at any layer. The process must include ALL changes to the interactive gaming production environment (operating system, network, databases, and applications). The change control process, including the titles of individuals responsible for all key decision points in the process, must be documented in the written system of internal control pursuant to Regulation 6.090. The change control process includes, at a minimum:

a. Proposed changes to the production environment are evaluated sufficiently for the impact on all aspects of production environment and authorized by management personnel prior to implementation;
b. Proposed changes are properly and sufficiently tested prior to implementation into the production environment;
c. A strategy for reverting back to the last implementation (rollback plan) if the install is unsuccessful, including a test of the rollback plan prior to implementation to the production environment; and
d. Sufficient documentation is maintained evidencing management evaluation, approvals, testing procedures and results, rollback plans, and any issues/resolutions encountered during implementation.

2. All changes must be sufficiently documented and maintained; and is to include at a minimum:

a. The date the program was placed into service;
b. The nature of the change (if applicable);
c. A description of procedures required in order to bring the new or modified program into service (conversion or input of data, installation procedures, etc.); and
d. An indication of who performed all such procedures.

3. A copy of the associated equipment reporting form must be submitted to the Board pursuant to Regulation 14 for each new program or program change, and a record indicating Board approval must be maintained.

4. Quarterly, audit/accounting personnel review a sample of changes made during the prior period to determine that such changes were properly approved, adequately documented, properly tested, and issues resolved and rollback procedures applied. Evidence of the review is to be documented and maintained; and is to include at a minimum the date of the review, the name of the individual(s) who performed the review and the exceptions noted and any related follow-up on the noted exceptions.

5. If the interactive gaming system operator develops any software that interfaces with the interactive gaming application, or develops any or all source code for the interactive gaming application modules, then the operator must adopt and document in its system of internal control a comprehensive and robust software development change control process. The software development change control process must incorporate the following requirements:

a. Source code is maintained in a secured repository for code history and version control;
b. Technical documentation, including all regulatory submission and approval forms must be maintained and available upon request. Technical documentation must include approvals, development, testing, results of testing, and implementation into production. Documentation also includes a record of the final program or program changes, including evidence of user acceptance, date placed in service, programmer sign-off, and explanation of the changes;
c. The production environment is logically and physically segregated from the test/development environment(s);
d. All enhancements and changes are reviewed and approved by management prior to development and the review and approval process is documented. Review and approval documentation, along with technical documentation, is maintained by an individual independent of the development process;
e. Developers are precluded from having access to promote code changes into the production environment. All changes must be promoted into production by someone independent of the development and testing function;
f. End user documentation is maintained and remains current to reflect the most recent software changes. This documentation may be available electronically to the end user;
g. Adequate segregation of duties exists among developers, testing personnel, administrators, personnel who may promote changes into production, personnel who may access frozen code, etc.;
h. An evaluation of the impact of changes on all parts of the production environment and interactive gaming application is performed, and a roll-back plan has been developed in case of failed promotion into production; and
i. Analysis and verification processes are performed to establish the integrity of data when conversion or migration occurs as part of the development process.
jetermacaw
jetermacaw
Joined: Jul 3, 2013
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November 18th, 2013 at 4:18:41 AM permalink
I went to A.C. last Saturday and played in a poker tournament. Eight hours later and being eliminated I had to wait for my friend who was still in it. I played video poker the whole time waiting and lost over 3K. I didnít feel cheated at all and took my lumps gracefully knowing for certain I was getting a fair game and was just unlucky.

With all due respect because I'm fairly new to all this but how do you know " I was getting a fair game and was just unlucky. "
4ofaKind
4ofaKind
Joined: Sep 28, 2010
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November 18th, 2013 at 8:41:57 AM permalink
Quote: jetermacaw

With all due respect because I'm fairly new to all this but how do you know " I was getting a fair game and was just unlucky. "



Easy, first I can go to the regulators web-site and read all regulations in place that would protect everyone from software tampering. Like the regulations Iíve been printing from Nevada, and also available for Atlantic City. It also tells me the class or version of games that are being used in their jurisdictions.

I could also go to the regulators web-sites and read all the different casino's monthly gross and amount the casino's held for every game they offer. This also includes all slot games and the casino hold for every denomination on the floor. This confirms for fact what every casinos RTP's are for all the slot machines

If I have any questions or doubts I could contact the regulators by phone or e-mail and expect a response with my answers within 24 hours. Nevada and Atlantic City both have real regulations and serious regulation enforcement. These are the only two places I play at, and only Foxwoods for poker tournaments. But you could research whatever land based jurisdiction where you wish to play to see if their up to snuff on regulation. I can't speak for any place else except for the two jurisdictions I mentioned.

Online casinos offer nothing but basic bullshit on their regulators web-sites, and when contacted by e-mail, by phone, or snail mail, never a response or a call back. No monthly reports available to read about confirmed RTP settings or casino hold information. No way to determine what the games class or style of games that are being used, and no way to find out from the regulators. The only way to get some information is from affiliate web-sites who promote the casinos and tell players what they hear through the grapevine or from their alleged connections from insiders. The good ole he said, she said, he said, bullshit which becomes hard to believe when their making money off of your deposits and loses.

In addition, with the amount of exposed and confirmed rigged software incidents that have taken place with online casinos over the years, it's obvious that online regulators are only regulating their incomes.
jetermacaw
jetermacaw
Joined: Jul 3, 2013
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November 18th, 2013 at 12:24:43 PM permalink
Thanks for your info, greatly appreciated.

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