Dealer hits soft 17, Pitboss called

Cody is back with his friends at a real casino playing Black Jack, so this is a civilized video from him supposedly. But one of his friends notices (@ 11:45 in the video) that the dealer that was replaced hit a soft 17 and made a push instead of taking a loss a few hands back (with the hand that started @ 7:19). So the pit crew and surveillance get involved, and finally he gets his $5K chip back.

Vegas Blackjack Dealer Makes a $5,000 Mistake (PITBOSS CALLED)

McDonalds was caught telling their store owners if they "hypothetically forgot" 1 small item per order they'd make $X more per year.

You think casinos won't take free $5k shots at players? $10 shots? $100k shots? Mistakes happen on both sides for sure... but in my ~10 years card counting (before I found better plays) my dead honest assessment of all the mistakes made by the dealer, 85% of them hurt the player. It wasn't even CLOSE to a 50/50.

Yet if they see you got overpaid $10 they'll threaten to ban you if you don't give it back... where as they just get to keep the money they steal in their pockets UNLESS they get called out on it, like in the video. Where was the "diligent" team watching over this very high stakes game? Hell he has friends RECORDING it for live streams. No way they aren't keeping an extra eye on all that tech and high limits... Yet this went uncorrected until the PLAYER made a complaint.

Quote: Romes

You think casinos won't take free $5k shots at players? $10 shots? $100k shots? Mistakes happen on both sides for sure... but in my ~10 years card counting (before I found better plays) my dead honest assessment of all the mistakes made by the dealer, 85% of them hurt the player. It wasn't even CLOSE to a 50/50.

Do you really think a dealer getting paid minimum wage is operating with this mindset?

I would suggest that dealer errors in payouts favor the house more often out of sheer habit. The house wins more hands than it loses. Also mistakes that favor the house are easier to correct. You simply call the floor and give the money back. Taking money back from a player is much more difficult.

Quote: Romes

McDonalds was caught telling their store owners if they "hypothetically forgot" 1 small item per order they'd make $X more per year.

You think casinos won't take free $5k shots at players? $10 shots? $100k shots? Mistakes happen on both sides for sure... but in my ~10 years card counting (before I found better plays) my dead honest assessment of all the mistakes made by the dealer, 85% of them hurt the player. It wasn't even CLOSE to a 50/50.

Yet if they see you got overpaid $10 they'll threaten to ban you if you don't give it back... where as they just get to keep the money they steal in their pockets UNLESS they get called out on it, like in the video. Where was the "diligent" team watching over this very high stakes game? Hell he has friends RECORDING it for live streams. No way they aren't keeping an extra eye on all that tech and high limits... Yet this went uncorrected until the PLAYER made a complaint.
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As someone working in the industry, on the other side so to speak, we do our best to return funds if they were collected in error or pay when a wager was pushed that should have won. So, it might seem in the moment like we aren't doing anything but we do care about fair games.

Quote: Deucekies

Quote: Romes

You think casinos won't take free $5k shots at players? $10 shots? $100k shots? Mistakes happen on both sides for sure... but in my ~10 years card counting (before I found better plays) my dead honest assessment of all the mistakes made by the dealer, 85% of them hurt the player. It wasn't even CLOSE to a 50/50.

Do you really think a dealer getting paid minimum wage is operating with this mindset?

I would suggest that dealer errors in payouts favor the house more often out of sheer habit. The house wins more hands than it loses. Also mistakes that favor the house are easier to correct. You simply call the floor and give the money back. Taking money back from a player is much more difficult.
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All the advertisements I've been seeing to hire dealers are promising significantly more than minimum wage.

And even the worst dealers make bank off tips.

Quote: Dieter

All the advertisements I've been seeing to hire dealers are promising significantly more than minimum wage.
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Quote: AitchTheLetter

And even the worst dealers make bank off tips.
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They make minimum wage (maybe a tiny bit more) plus tips. So why would they actively cheat against the players who are likely going to provide a majority of their income?

Quote: Deucekies

Quote: Dieter

All the advertisements I've been seeing to hire dealers are promising significantly more than minimum wage.
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Quote: AitchTheLetter

And even the worst dealers make bank off tips.
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They make minimum wage (maybe a tiny bit more) plus tips. So why would they actively cheat against the players who are likely going to provide a majority of their income?
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The last ads I saw were for about triple minimum wage, although I don't know if that's a low base with a toke overlay to the guarantee minimum or some other structure.

I have seen a number of properties advertising a base rate of about double minimum wage.

... but yes, there shouldn't be a reason to cheat players. Just the normal number of "Greg Specials", no extras, thanks.

Quote: Dieter

The last ads I saw were for about triple minimum wage, although I don't know if that's a low base with a toke overlay to the guarantee minimum or some other structure.

I have seen a number of properties advertising a base rate of about double minimum wage.
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That's definitely counting tokes.

Quote: Deucekies

Quote: Dieter

The last ads I saw were for about triple minimum wage, although I don't know if that's a low base with a toke overlay to the guarantee minimum or some other structure.

I have seen a number of properties advertising a base rate of about double minimum wage.
link to original post

That's definitely counting tokes.
link to original post

I reasonably believe that the positions listed for "$15/hr plus tips" are just that.

Quote: Deucekies

...Do you really think a dealer getting paid minimum wage is operating with this mindset?

No. I think dealers are worried about making mistakes for the player (something they can get fired for), so perhaps their subconscious naturally favors their own hand. I have in fact come across many what we call "house dealers." I don't think we're alone with that title but basically you can tell it's a dealer that takes pride in taking the players money and has a 99% to 1% mistake ratio in favor of the house.

Quote: Deucekies

...You simply call the floor and give the money back...

This, of course, is if you catch the error. That 85% number wasn't just against me but also others at my table while I was playing and directly observing. I've corrected the dealer for the player too many times to count, and of those times I'd say 95% of the time the player was clueless and wouldn't have known any different had I not spoken up.

Quote: AitchTheLetter

As someone working in the industry, on the other side so to speak, we do our best to return funds if they were collected in error or pay when a wager was pushed that should have won. So, it might seem in the moment like we aren't doing anything but we do care about fair games.
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In my 15+ years of experience in the industry I have in fact come across some PB's and surveillance that have returned money to a player. I'm aware this process takes time, anywhere from 10 min to 30 min on 'average' from when the mistake is first caught. Also understanding each situation is unique and could be a day or week before it's resolved, etc. Unfortunately it is absolutely my professional opinion that these situations are very, very rare. I might have seen this happen (again to me or someone else at my table) maybe up to 5 times in 15 years. However, I've corrected dealers on mistakes against players that otherwise would have gone unnoticed, um, hundreds of times if not more.

Anyone, in or out of the industry, is fooling themselves if they don't think the casino isn't set up to "protect" the casino the most. And by that I mean they write-up and fire dealers that make mistakes FOR the player... and yes they absolutely commend and promote dealers they know are good "house dealers." You know, those ones with the 99% to 1% mistakes in favor of the house. This is why one must always be alert and aware of the game, rules, and payouts to play a game properly... with or without an advantage.

Quote: Dieter

Quote: Deucekies

Quote: Dieter

The last ads I saw were for about triple minimum wage, although I don't know if that's a low base with a toke overlay to the guarantee minimum or some other structure.

I have seen a number of properties advertising a base rate of about double minimum wage.
link to original post

That's definitely counting tokes.
link to original post

I reasonably believe that the positions listed for "$15/hr plus tips" are just that.
link to original post

Where are these ads for? I suspect $15/hr is closer to that state's minimum wage than you think. Nevada appears to be $10.25 if you're earning benefits, $11.25 if you're not. In WA, the minimum wage is a staggering $16.28.

Quote: Deucekies

Quote: Dieter

Quote: Deucekies

Quote: Dieter

The last ads I saw were for about triple minimum wage, although I don't know if that's a low base with a toke overlay to the guarantee minimum or some other structure.

I have seen a number of properties advertising a base rate of about double minimum wage.
link to original post

That's definitely counting tokes.
link to original post

I reasonably believe that the positions listed for "$15/hr plus tips" are just that.
link to original post

Where are these ads for? I suspect $15/hr is closer to that state's minimum wage than you think. Nevada appears to be $10.25 if you're earning benefits, $11.25 if you're not. In WA, the minimum wage is a staggering $16.28.
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The positions have been filled; they are no longer aggressively seeking csndidates.

I will say "Midwest", in states where I know $7.25 is legal minimum.

Quote: Romes

**SNIP**
Anyone, in or out of the industry, is fooling themselves if they don't think the casino isn't set up to "protect" the casino the most. And by that I mean they write-up and fire dealers that make mistakes FOR the player... and yes they absolutely commend and promote dealers they know are good "house dealers."
**SNIP**
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I suffer no delusions that table games dealers get off easy when it comes to write ups, I have been told as much.

I am simply stating that if an error is caught by the house, either pit or surveillance, or pointed out by a patron, it is reviewed and corrected as best as we can.