DJTeddyBear
DJTeddyBear
Joined: Nov 2, 2009
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October 12th, 2020 at 2:45:17 PM permalink
Quote: DJTeddyBear

I’ve eaten the breakfast buffet at Riverside. Bad is putting it mildly. Good thing you turned it down. Had you accepted, I’m sure you would have thought that their ‘compensation’ was actually an F U.

I don’t know why I didn’t mention it sooner.

Several years ago, I went to Laughlin for the first time. I have a thread asking for advice, as well as a lengthy trip report. That contains an unfavorable review of the Riverside buffet.

The post is here:
https://wizardofvegas.com/forum/off-topic/general/29609-laughlin-advice-requested/4/#post615495

It’s kinda long, so here’s the buffet part:
Quote:

Next stop, Riverside to cash in on that half-price new player buffet. In retrospect, I should have gone to McDonald's for breakfast. The buffet had very few food items. The only saving grace was the requisite omelett station. Except even that was somewhat of a let-down since the cook couldn't handle more than two orders at once.

I invented a few casino games. Info: http://www.DaveMillerGaming.com/ ————————————————————————————————————— Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁
gordonm888
gordonm888 
Joined: Feb 18, 2015
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October 12th, 2020 at 3:46:08 PM permalink
The Bates Motel could have sent the same form letter to Marion Crane after she had a bad shower there.
So many better men, a few of them friends, were dead. And a thousand thousand slimy things lived on, and so did I.
sammydv
sammydv
Joined: Mar 25, 2016
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October 14th, 2020 at 12:00:43 PM permalink
Wiz. No disrespect, and even considering the template letter, which on it's own is still a slight to a customer, I'm of opinion this may be a case of a mountain out of a molehill. From the casino side, or any motel, there are always door card problems every day. Yours may have been the 30th door programming error so far that day.

Clerks make computer mistakes, the card reader malfunctions. People are inconvenienced having to have their card reprogrammed.

I don't see where you were damaged or unusually inconvenienced by wrong numbers, or different people when they play musical clerks because of shift changes or lunch breaks or whatnot beyond a customers control. It's not like you had a reservation, only to be told your room isn't available and offered a much less accommodations. You didn't have a monetary issue with a player card, or screwed at a slot. Some pit boss didn't mistreat you accidentally or other avoidable indignant treatment from staff. What happened to you is what the casino deals with all day. Common mistakes at the clerk counter at check in.

I've lost count how many times my door didn't work and needed it redone. Not to mention how many times I dealt with room assignments. One persons level of annoyance is different than another. I just didn't think these minor issues were worth some sort of compensation from any establishment.

And I believe the casino looks at your inconvenience as a minor issue dealt with all the time. From their side, screwing up door keys and assignments is part of doing the business, they try not too even if it looks shoddy to some.

But is it any surprise that the casino would see your attempts at compensation as an slight to the casino? You did state that you wanted some sort of concrete compensation and changed or softened your stance only after getting less than you think you deserve. I don't see the event as an insult to you as they tried to correct it each time. An insult would be staff stating they didn't believe you and telling you so. Then you may have a case.

My thoughts are that people are so conditioned for ap plays and comp plays that any minor inconvenience such as being delayed a half hour or something is worth yet another compensation.

It's like asking for a free lunch buffet because it's going to take 5 minutes to bring out the shrimp scampi. This event just doesn't seem to rise to the level of compensation to me after thinking about it.
Sorry.
billryan
billryan
Joined: Nov 2, 2009
  • Threads: 175
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October 14th, 2020 at 12:17:52 PM permalink
Quote: sammydv

Wiz. No disrespect, and even considering the template letter, which on it's own is still a slight to a customer, I'm of opinion this may be a case of a mountain out of a molehill. From the casino side, or any motel, there are always door card problems every day. Yours may have been the 30th door programming error so far that day.

Clerks make computer mistakes, the card reader malfunctions. People are inconvenienced having to have their card reprogrammed.

I don't see where you were damaged or unusually inconvenienced by wrong numbers, or different people when they play musical clerks because of shift changes or lunch breaks or whatnot beyond a customers control. It's not like you had a reservation, only to be told your room isn't available and offered a much less accommodations. You didn't have a monetary issue with a player card, or screwed at a slot. Some pit boss didn't mistreat you accidentally or other avoidable indignant treatment from staff. What happened to you is what the casino deals with all day. Common mistakes at the clerk counter at check in.

I've lost count how many times my door didn't work and needed it redone. Not to mention how many times I dealt with room assignments. One persons level of annoyance is different than another. I just didn't think these minor issues were worth some sort of compensation from any establishment.

And I believe the casino looks at your inconvenience as a minor issue dealt with all the time. From their side, screwing up door keys and assignments is part of doing the business, they try not too even if it looks shoddy to some.

But is it any surprise that the casino would see your attempts at compensation as an slight to the casino? You did state that you wanted some sort of concrete compensation and changed or softened your stance only after getting less than you think you deserve. I don't see the event as an insult to you as they tried to correct it each time. An insult would be staff stating they didn't believe you and telling you so. Then you may have a case.

My thoughts are that people are so conditioned for ap plays and comp plays that any minor inconvenience such as being delayed a half hour or something is worth yet another compensation.

It's like asking for a free lunch buffet because it's going to take 5 minutes to bring out the shrimp scampi. This event just doesn't seem to rise to the level of compensation to me after thinking about it.
Sorry.



There is no such thing as a minor customer service problem. This "minor inconvenience" cost the casino a good customer and who knows how many people will read this and decide to stay at one of the other dozen or so casinos in town.
Wizard
Administrator
Wizard
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Thanks for this post from:
odiousgambit
October 14th, 2020 at 3:03:26 PM permalink
Quote: sammydv

Wiz. No disrespect, and even considering the template letter, which on it's own is still a slight to a customer, I'm of opinion this may be a case of a mountain out of a molehill....



With your low expectations for customer service, remind me to never stay in a hotel that you manage.
It's not whether you win or lose; it's whether or not you had a good bet.
terapined
terapined
Joined: Dec 1, 2012
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October 14th, 2020 at 3:18:18 PM permalink
Interesting thread
I actually have a reservation at this place
Not a room of course so I'm sure I wont have any problems similar to the Wiz
Got a spot in their RV park later next month
Anybody hear anything about their RV park?
"Everybody's bragging and drinking that wine, I can tell the Queen of Diamonds by the way she shines, Come to Daddy on an inside straight, I got no chance of losing this time" -Grateful Dead- "Loser"
Wizard
Administrator
Wizard
Joined: Oct 14, 2009
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October 14th, 2020 at 7:10:52 PM permalink
Quote: terapined

Anybody hear anything about their RV park?



There is a convenient overpass over the street from the RV park to the main casino. That's about all I can say.
It's not whether you win or lose; it's whether or not you had a good bet.
terapined
terapined
Joined: Dec 1, 2012
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October 15th, 2020 at 8:04:46 AM permalink
I'm actually there because I think its a safe RV park
Dont gamble anymore except the occasional sports bet
Just a place to land for the week and a chance to see whats its like to live in that area
I'll probabbly see if they have a new player promotion. Besides a sports bet , its really the only gambling I do
Unless I have an edge, seems so illogical
"Everybody's bragging and drinking that wine, I can tell the Queen of Diamonds by the way she shines, Come to Daddy on an inside straight, I got no chance of losing this time" -Grateful Dead- "Loser"
petroglyph
petroglyph
Joined: Jan 3, 2013
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October 15th, 2020 at 11:52:32 AM permalink
Quote: terapined

I'm actually there because I think its a safe RV park
Dont gamble anymore except the occasional sports bet
Just a place to land for the week and a chance to see whats its like to live in that area
I'll probabbly see if they have a new player promotion. Besides a sports bet , its really the only gambling I do
Unless I have an edge, seems so illogical

This is about 10 minutes from the Riverside and well worth it. https://www.google.com/search?q=laughlin+petroglyphs&rlz=1C1CHBD_enUS839US839&oq=Laughlin+petr&aqs=chrome.1.69i57j0i457.7115j0j15&sourceid=chrome&ie=UTF-8

Do yourself a solid and camp at the Valley of Fire State Park campgrounds outside Vegas, I don't know if they have wi fi or not, but the Petroglyphs are very worth it anyway. Check out Atlatl Rock. http://parks.nv.gov/parks/valley-of-fire

While you are in the neighborhood, Oatman is really worth seeing, nearby but I don't recall campgrounds? Lots of friendly ass. Also Oatman to Kingman is the longest chunk of Route 66 still intact, a nice but curvy ride.
jjjoooggg
jjjoooggg
Joined: Jul 13, 2012
  • Threads: 30
  • Posts: 842
October 15th, 2020 at 12:00:06 PM permalink
Quote: sammydv

Wiz. No disrespect, and even considering the template letter, which on it's own is still a slight to a customer, I'm of opinion this may be a case of a mountain out of a molehill. From the casino side, or any motel, there are always door card problems every day. Yours may have been the 30th door programming error so far that day.

Clerks make computer mistakes, the card reader malfunctions. People are inconvenienced having to have their card reprogrammed.

I don't see where you were damaged or unusually inconvenienced by wrong numbers, or different people when they play musical clerks because of shift changes or lunch breaks or whatnot beyond a customers control. It's not like you had a reservation, only to be told your room isn't available and offered a much less accommodations. You didn't have a monetary issue with a player card, or screwed at a slot. Some pit boss didn't mistreat you accidentally or other avoidable indignant treatment from staff. What happened to you is what the casino deals with all day. Common mistakes at the clerk counter at check in.

I've lost count how many times my door didn't work and needed it redone. Not to mention how many times I dealt with room assignments. One persons level of annoyance is different than another. I just didn't think these minor issues were worth some sort of compensation from any establishment.

And I believe the casino looks at your inconvenience as a minor issue dealt with all the time. From their side, screwing up door keys and assignments is part of doing the business, they try not too even if it looks shoddy to some.

But is it any surprise that the casino would see your attempts at compensation as an slight to the casino? You did state that you wanted some sort of concrete compensation and changed or softened your stance only after getting less than you think you deserve. I don't see the event as an insult to you as they tried to correct it each time. An insult would be staff stating they didn't believe you and telling you so. Then you may have a case.

My thoughts are that people are so conditioned for ap plays and comp plays that any minor inconvenience such as being delayed a half hour or something is worth yet another compensation.

It's like asking for a free lunch buffet because it's going to take 5 minutes to bring out the shrimp scampi. This event just doesn't seem to rise to the level of compensation to me after thinking about it.
Sorry.



If an employee at our restaurant kept giving the wrong order #’s. The employee would be written up , questioned and the office would be making predictions that said worker would not last. If we took the wrong order number once, okay. But giving the wrong order number three times, This would make its way to the supervisor and everyone in headquarters would be talking about this. An employee like this doesnt come along often. Even co workers would be gossiping about such a screw up. We discovered workers that couldnt count or read.

Most of the time customer service is friendly.
I dont have but maybe 2 hotel mix ups. I waited in line with my hair sticking out. Another customer gave me a angry look for me inquiring about whether i got the correct rm. until i mentioned that security Called 3 times if i was supposed to be there and told me to leave my room or they would “kick “ me out. The front desk said. “What is wrong. You stayed.” I woke up early no shower. And want to go back to sleep. She talked to the manager. They didnt apologize. I was given another rm for 1 hr to shower. I said “thanks.” She said nothing. There was something suspicious about that floor. Security was already on that floor before i arrived 2 days ago. The front desk had to ask the manager for permission to give me that floor. Also, security wanted to know how many days i was there. I felt like they thought i was a hassle.

At comfort inn. I came back 3 times bc card Did not work. She walked with me to the door and found battery dead. She didnt apologize and gave another rm. i said “thanks”. She said nothing. she seemed like i was the problem. I kept apologizing to her. But really she should have said sorry at least once. I walked past her in the parking lot. She ignored me. I almost said goodnite.

I went to the players desk. The lady yelled. “your players card.“ All the employees turned and looked with disbelief. No apology from anyone

In restaurant, we learn to always say “thank you have a nice day/afternoon/evening/night. “ You can tell the newbies who selectively greet ppl. I always say thanks to the cashier. I know how it feels. I see cashiers who say nothing to customers. Bad training/ bad worker.

A customer at mcdonalds said he just got out of prison and that restaurant supervisors are lazy. He left alot of trash on the table. I never do that bc i cleaned tables for 2 years.
Last edited by: jjjoooggg on Oct 15, 2020
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