Match play dispute

Quote:

wiz,
here is what i sent to the GCB about a recent event. can you give me your opinion?
thanks,
ben

I had previously used a $25 Match Play coupon there on Thursday February 3, 2011 so I thought I was familiar with how it worked. On the Thursday February 3 trip I was required to put my own $25 in the machine and play it through (20 hands @ $1.25/hand). Once I had played the $25 thru the machine the bartender then inserted $25 of the bars money in the machine for me to play. I played approximately 20 more hands and cashed out around $22 and was paid by the bartender with no issues. I was logged on to their tracking system so this can all be verified. The incident which caused me to call the GCB happened on Sunday February 6, 2011 I went to BJ's West on Tenaya and 215. I had an offer for a $20 Match Play coupon. After I had cycled through my $20 by playing the required 16 hands @ $1.25 I asked for the bartender to insert the bars $20 match play into the machine. I was then told that I had to lose my $20 in order to get their $20 in match play. I have lived in Vegas for 15 years and have never had a match play where I was required to lose my money before they would honor their offer. I have only been required to play the equivalent of the match play offer, in this case, $20, through the machine. I proceeded to lose my $20 in the machine like I was told I had to do before the bartender would insert their $20 in the machine for me to play. After the bartender put their $20 in the machine I was then told that I had to lose that $20 also. I asked if I was allowed to play it through and then cash out and was told no. The only was I was allowed to cash out was if I hit something above the $20 amount and then if I cashed out they would keep the $20 and I would only receive the amount that was left after the $20 was deducted regardless of how many times it was cycled through the machine. To put it best, if I was to hit for $100 they would only pay me $80 regardless of how many times I had cycled their original $20 through their machines. To the best of my recollection it does not say anywhere on the coupon that I was required to lose my $20 before they would honor the coupon but rather I had to play $20, which I did do. I feel their offer is deceptive and unethical. Essentially a person has to lose their $20 and the bars $20. I am all for giving the bar a fair shot at my money but I feel once I have cycled $20 through the machine I should be given the $20 match play they promised and then, after I have cycled their $20 through the machine I should be free to do what I want and cash out if that is my desire. Please let me know if you have any questions.[\q]

It's not whether you win or lose; it's whether or not you had a good bet.

Quote: mkl654321

I base this prediction on the absolutely dismal record of the Gaming Control Board in enforcing player rights. I have heard of the Board ruling in a player's favor in cases that were absolutely unequivocal, and I suppose that it does happen, much as, I suppose, some people in Stalin's purge trials were declared innocent, but that isn't exactly a frequent outcome.