GuyIncognito
GuyIncognito
  • Threads: 7
  • Posts: 19
Joined: Jun 2, 2015
June 2nd, 2015 at 8:18:55 PM permalink
Last weekend I was at a casino, fairly large one in the sticks, with several pits scattered throughout. I put some large-ish action (for this place, 100-500) in at one of the craps tables for a few minutes, and used my rating card.

Fast forward several hours, I go to a pit across the casino (different staff), and put start putting similar bets on Blackjack. Pit guy says, "You got your card.... Steve, right?".

So how did he know my name?
zoobrew
zoobrew
  • Threads: 13
  • Posts: 309
Joined: Jan 12, 2015
June 2nd, 2015 at 8:26:44 PM permalink
Why would you think that a casino won't track the movement of their whales? Even many retail stores now can track the movement of their customers as they browse the store.
Dieter
Administrator
Dieter
  • Threads: 16
  • Posts: 5581
Joined: Jul 23, 2014
June 2nd, 2015 at 8:58:28 PM permalink
Several hours later...

There could have been a shift change. They'd discuss what was going on in all the pits at the shift change.

Without a shift change, everyone still spends 20 minutes "on break" every hour. People can talk off the floor.

There are phones. Suits can call each other in different pits.

There are computers (ostensibly used for rating). They couldn't possibly have IM or email or some other way to pop a message like "Hey, it's Jimmy over in Pit 4... I didn't notice how much Big Steve left Craps-2 with, but could you sorta check what he sits down with? I think he's heading your way. Yeah, green polo shirt, black stripes."
May the cards fall in your favor.
GuyIncognito
GuyIncognito
  • Threads: 7
  • Posts: 19
Joined: Jun 2, 2015
June 2nd, 2015 at 11:17:40 PM permalink
Welp, that escalated quickly.

Anyone want to hazard a non-dickish response?
Zcore13
Zcore13
  • Threads: 41
  • Posts: 3811
Joined: Nov 30, 2009
June 2nd, 2015 at 11:24:10 PM permalink
Quote: GuyIncognito

Welp, that escalated quickly.

Anyone want to hazard a non-dickish response?



Both responses are exactly what happens in a small to medium sized casino when a larger than normal better shows up. What makes the responses "dickish"?

ZCore13
I am an employee of a Casino. Former Table Games Director,, current Pit Supervisor. All the personal opinions I post are my own and do not represent the opinions of the Casino or Tribe that I work for.
beachbumbabs
beachbumbabs
  • Threads: 100
  • Posts: 14267
Joined: May 21, 2013
June 3rd, 2015 at 12:10:38 AM permalink
I have had a similar experience in several smaller casinos. I get the VIP treatment from PB's I've never met, they know my name, make sure I have what I want to drink, etc. Why wouldn't they talk among themselves, point out the guests they want to encourage to each other, pass the word? I think it's the mark of a well-run establishment that wants to build repeat customers. And also an indication of a good surveillance department, most likely. I would think the folks upstairs set alerts for all types of customers they're observing, whether AP, drinks-too-much, playing high stakes, playing for long stretches, and pass the word via computer back to the pit. But I don't know enough about it to KNOW that's how they're doing it, or why; I just know I've been treated to it several times in the past few years.
If the House lost every hand, they wouldn't deal the game.
petroglyph
petroglyph
  • Threads: 19
  • Posts: 3360
Joined: Jan 3, 2013
June 3rd, 2015 at 12:54:15 AM permalink
Quote: GuyIncognito

Last weekend I was at a casino, fairly large one in the sticks, with several pits scattered throughout. I put some large-ish action (for this place, 100-500) in at one of the craps tables for a few minutes, and used my rating card.

Fast forward several hours, I go to a pit across the casino (different staff), and put start putting similar bets on Blackjack. Pit guy says, "You got your card.... Steve, right?".

So how did he know my name?



I play dice. Whenever a boxman changes, they discuss pretty openly about the players at the table, for estimating points. The box's learn my name fast and tell the next one "petro" at the "hook" etc.

You are playing much higher stakes than I. The bush casino's where I play, about anyone playing black to purple expects this treatment, IIANM?

If I switch over to bj, the floor people transfer my play info to that pit, I get acknowledged. There way of showing me I am important even at my red chip play.
RonC
RonC
  • Threads: 40
  • Posts: 4874
Joined: Jan 18, 2010
June 3rd, 2015 at 4:08:18 AM permalink
Quote: beachbumbabs

I have had a similar experience in several smaller casinos. I get the VIP treatment from PB's I've never met, they know my name, make sure I have what I want to drink, etc. Why wouldn't they talk among themselves, point out the guests they want to encourage to each other, pass the word? I think it's the mark of a well-run establishment that wants to build repeat customers. And also an indication of a good surveillance department, most likely. I would think the folks upstairs set alerts for all types of customers they're observing, whether AP, drinks-too-much, playing high stakes, playing for long stretches, and pass the word via computer back to the pit. But I don't know enough about it to KNOW that's how they're doing it, or why; I just know I've been treated to it several times in the past few years.



I believe that they do keep an eye on you for their purposes (improving the business end whether it is customer development or potential ejection, depending on your play) but I don't think "drinks too much" is a part of it. Seriously. Casinos know that the more you drink, the more likely you are to make plays that favor the house. They make no real effort to control the flow of drinks in most cases and I have never seen them actually stop someone for being too drunk. Never.

Oh, I am sure it has happened...so no one needs to prove it to me...but they don't go out of there way to stop you from drinking a lot and parting with your money. Short of causing a disruption, you'll be allowed to play on because you are adding to the casino's advantage with poor play.
lion457
lion457
  • Threads: 6
  • Posts: 119
Joined: May 23, 2015
June 3rd, 2015 at 6:02:47 AM permalink
Quote: GuyIncognito

Welp, that escalated quickly.

Anyone want to hazard a non-dickish response?



I have to remember to phase my come-backs along these lines, at least I will not get suspended!
texasplumr
texasplumr
  • Threads: 13
  • Posts: 343
Joined: Mar 6, 2011
June 3rd, 2015 at 8:29:48 AM permalink
Quote: GuyIncognito

Welp, that escalated quickly.

Anyone want to hazard a non-dickish response?



I've read the responses three times now. Where's this so called "dickish response"?

I also don't think they care at all about drinking too much either. Why else would they serve free booze?
I haven't seen it all but I've never seen anybody cut off. And years ago, when I used to drink, I woke up in my room one morning completely broke.
Fully dressed and not remembering how I got there. I wish I had been cut off. I'd probably remember how I got there.
Stupid is a choice
zoobrew
zoobrew
  • Threads: 13
  • Posts: 309
Joined: Jan 12, 2015
June 3rd, 2015 at 8:59:29 AM permalink
I think local casinos in new gambling states, where most people drive to the casino, are much more likely to cut you off. There is usually a reason why they don't offer free drinks and a lot of it has to do with alcohol laws, drunk driving and the real possibility of losing your liquor license.
Gabes22
Gabes22
  • Threads: 15
  • Posts: 1427
Joined: Jul 19, 2011
June 3rd, 2015 at 9:04:23 AM permalink
Quote: zoobrew

I think local casinos in new gambling states, where most people drive to the casino, are much more likely to cut you off. There is usually a reason why they don't offer free drinks and a lot of it has to do with alcohol laws, drunk driving and the real possibility of losing your liquor license.



That may be part of the laws, but I think in Illinois, they charge you to drink while gambling specifically due to the Happy Hour Laws in that state. It basically says that the same bar can't have the same drink be 2 different prices on the same day.
A flute with no holes is not a flute, a donut with no holes is a danish
beachbumbabs
beachbumbabs
  • Threads: 100
  • Posts: 14267
Joined: May 21, 2013
June 3rd, 2015 at 6:01:02 PM permalink
Quote: GuyIncognito

Welp, that escalated quickly.

Anyone want to hazard a non-dickish response?



RE: this post, (specifically to lion457) I read it as GI thinking people were pulling his leg - he read sarcasm in responding to his OP, when in fact what he experienced is part of how casinos operate these days. It's very much in line with his initial un-awareness (and paranoia) about why and even whether casinos do this in any situation other than heat. Which it still could have been (heat); but that's the point of the discussion, and several good points have been raised as a result. He also was referring to the responses, not the posters themselves. So, overall, his post was not functionally equivalent to your (several) posts insulting the membership that led to your mini-vacation.
If the House lost every hand, they wouldn't deal the game.
MissEye
MissEye
  • Threads: 1
  • Posts: 68
Joined: Jun 1, 2015
June 3rd, 2015 at 6:31:21 PM permalink
I've seen people cut off if they are obviously drunk and causing games to slow down. And yes, many casinos will track anyone who is betting over the average limit. I watch games closer when someone is betting big and the floor person usually alerts me (in surveillance.)
Avincow
Avincow
  • Threads: 24
  • Posts: 395
Joined: Oct 17, 2014
June 3rd, 2015 at 7:16:13 PM permalink
Quote: MissEye

I've seen people cut off if they are obviously drunk and causing games to slow down. And yes, many casinos will track anyone who is betting over the average limit. I watch games closer when someone is betting big and the floor person usually alerts me (in surveillance.)



Are you counting cards along with the big bettor, or are you just watching out for cheating/mistakes?
MissEye
MissEye
  • Threads: 1
  • Posts: 68
Joined: Jun 1, 2015
June 3rd, 2015 at 7:37:12 PM permalink
I look for signs of both.
Dicenor33
Dicenor33
  • Threads: 1
  • Posts: 624
Joined: Aug 28, 2013
June 3rd, 2015 at 8:18:50 PM permalink
Thanks god you are not detective Cruzoe, otherwise they could blow your cover.
tongni
tongni
  • Threads: 1
  • Posts: 203
Joined: Feb 27, 2013
June 3rd, 2015 at 9:57:32 PM permalink
Quote: MissEye

I've seen people cut off if they are obviously drunk and causing games to slow down. And yes, many casinos will track anyone who is betting over the average limit. I watch games closer when someone is betting big and the floor person usually alerts me (in surveillance.)



Are you a female that works in surveillance in a Vegas casino? Welcome to the board. Do you work as an operator, supervisor, or director? If female, do you find you are better with faces than your male counterparts, or are there any aspects you can confidently say you are superior in?
MissEye
MissEye
  • Threads: 1
  • Posts: 68
Joined: Jun 1, 2015
June 3rd, 2015 at 10:42:02 PM permalink
Thanks! I am a female working inVegas. I'm an operator. Now that I think about it I am good at remembering faces compared to my coworkers. I'm pretty decent at counting cards and excel at spotting possible tito thiefs.
tongni
tongni
  • Threads: 1
  • Posts: 203
Joined: Feb 27, 2013
June 3rd, 2015 at 11:07:32 PM permalink
That's pretty interesting. I would think women are much better at spotting intent or picking things off before they happen, so I can believe that. I feel like I've read somewhere that women remember faces more, and men remember objects, so guys are more likely to pick off someone by a watch, tattoo, or pair of shoes and women by facial recognition. What's the male/female ratio in your department? Seems like women are particularly valuable, would be interesting to hear of female dominant surveillance departments.

I remember talking to a male surveillance supervisor in a poker game, asking about his experiences, and literally 80% of the discussion was how to look down a woman's shirt while not getting written up, or places they put cameras to catch couples having sex. Oh, he also told me about a huge theft operation in the bar they snapped off when he broke up with one of the female bartenders and proceeded to spend all his camera time watching her to catch her doing something illegal. Whole thing was very eye opening (and disturbing) on many levels.
djatc
djatc
  • Threads: 83
  • Posts: 4477
Joined: Jan 15, 2013
June 3rd, 2015 at 11:14:24 PM permalink
Quote: tongni

That's pretty interesting. I would think women are much better at spotting intent or picking things off before they happen, so I can believe that. I feel like I've read somewhere that women remember faces more, and men remember objects, so guys are more likely to pick off someone by a watch, tattoo, or pair of shoes and women by facial recognition. What's the male/female ratio in your department? Seems like women are particularly valuable, would be interesting to hear of female dominant surveillance departments.

I remember talking to a male surveillance supervisor in a poker game, asking about his experiences, and literally 80% of the discussion was how to look down a woman's shirt while not getting written up, or places they put cameras to catch couples having sex. Oh, he also told me about a huge theft operation in the bar they snapped off when he broke up with one of the female bartenders and proceeded to spend all his camera time watching her to catch her doing something illegal. Whole thing was very eye opening (and disturbing) on many levels.



Ya that sounds like what i would do..... And catching dirty card counter cheaters, but more at looking at clevage
"Man Babes" #AxelFabulous
MissEye
MissEye
  • Threads: 1
  • Posts: 68
Joined: Jun 1, 2015
June 3rd, 2015 at 11:28:21 PM permalink
We have about 1/3rd woman staff. Everyone seems to have something they excell at. One surveillance person was a dealer for a long time so she picks up on dealer errors the best which leads to more catches of dealer theft for her. That's funny about the bartender! Most of the places here won't allow surveillance to date any staff at the casino they work at but I've seen that rule broken.

I try to avoid catching people having sex. They are rarely good looking ;)
  • Jump to: