RESOLVED - Bovada Trying To Rip Off My Winning Bet, Help?

Update
BOVADA WELCHED ON MY WAGER. More information on my page 4 post, but basically 3 representatives and a supervisor admitted to me they could not prove my bet was past post, and that they were simply "terms of servicing" me with their right to make all final decisions on wagers, and that they chose not to pay me.
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Update From Page 11
I've played on JetSet, Bodog/Bovada, Full Tilt, Pacific, Party, Ultimate, Cardroom, InterPoker, and 4 more than I can literally remember the interface but not the names. This is all since about 2004, so nearly a decade of online gambling. My honest opinion: Every single site I've played/bet on has made it super easy to get money on the site, place bets, and hassle the hell out of you to get it off / resolve "big" (anything over $1k) winning bets.

Shit, my first Bovada cash out... I requested it, 2 days later it got denied (no reasoning or anything). I had to call up to find out why, then they said they didn't have proof of identification for me, so I had to scan my drivers licence in to them. Done that day... another 2 days later cash out was denied. Called back up and they told me I had to prove my address they were sending the check to with a current utility bill. Scanned, blocked out personal information, and send that. 2 days later (they took up to 48 hours to process any request) they told me it was approved and that I could expect my check within 10 business days... and indeed I got it another 2 weeks after that. It should be noted that I fought them over these things saying wtf you'll let me put money on your site and play without knowing who I am, but you're going to start demanding it when I want to get my money back? They, even a decade ago, terms of serviced me to the point where I had to comply because they were holding thousands of my dollars hostage. This is the unprofessional crap that EVERY online casino does that makes ALL online casino's shady. Bovada is the worst because they "claim" to care about their reputation, then do this crap like it's routine business.
end update

Update From Page 14
So when speaking with the supervisor and coming to a dead end, I requested my account be cashed out/deactivated. He said no problem and it was done. A week has gone by and I indeed got a check for my account balance. So at lunch today, I went down to my bank to cash it. Of course, a problem...

Since Bovada apparently has a bank in Canada they operate their funds out of, I got a "canadian" check mailed to me here at my address in the US. My bank (one of the most popular banks in America) informed me that american checks can be scanned, and that the scanned images can be sent to each other (US Bank, PNC, Chase, etc). However, canadian banks REQUIRE the physical check! Thus, the only way to cash my check was to ship it to them, and to get my funds back in about 6 weeks... oh, and there's a $25 fee for doing so. 'Sometimes' other banks will cash them that have canadian counter-parts, but only if the check says "payable at XXX" where XXX is the American bank that is allowed to cash it... Which of course my check did not have written on it.

So after all this dibacle, Bovada sends checks to Americans that we can't even cash. It takes another 6 weeks and whatever fee your bank inevitably charges you to mail the physical check and get the money back.

lol Bovada is becoming more and more of a headache/joke. I've been with them for 8 years and never had to deal with a canadian check before. What the hell?
end update

So today, like every Sunday, I loaded up my Bovada app to live sports bet some of the NFL games. I'll usually do any team I can watch and bet, none in particular. Like any other day I bet $1 here, $10, $50 here... but today I felt a little saucy and ended up making a $100 wager on a decent +330 bet. The bet JUST before this was also a $100 wager on a -550 Rush (which I won and was paid for). So to be straight... I had NUMEROUS bets before (both winning and losing) that Bovada paid me out on properly. Now comes this bet. I WON THE BET. I repeat, I bet on pass incomplete, and the result of the play was pass incomplete!

Somehow all of the sudden, on my simple $330 win, BOVADA DIDN'T PAY ME. They sent me a message that said they claimed it was placed after the play had started and that the outcome was "canceled." Hmmm, well apparently they didn't think my other 10-15 bets prior to that one was 'before the play' but now that I actually won a good size bet (for me, I don't even think $330 is all that much to them at all) suddenly I'm getting ripped off and not paid.

Screenshot of my winning $100 (-550) rush bet the play before, and of the $100 +330 bet they're attempting to not pay me for:


WITHIN 10 MINUTES.... My buddy was also watching the same game on TV. He's pretty well off and was placing wagers much larger than mine. He also had both winning AND losing waigers prior to his bet (which was placed about 10 minutes after mine). He bet $400 on a pass incomplete at +265 (which I apparently inspired with my win that had yet to be resolved), and WON the bet. The outcome of the next play was an incomplete pass. His wager was to be paid out $1,060... THEY DID THE SAME THING TO HIM! They sent him a message and said the bet was "no action" and the screenshot said "Canceled" for the result:



BOTH of us got green CONFIRMATION statements of our bets, just as we did for all of our other bets. It was a confirmed, accepted bet, that they're simply trying to welch on at this point. This is the simplest possible example of an online casino trying to rip MULTIPLE people off. He has his own account, was betting separately, on separate plays... and yet when we both won a larger bet, NEITHER OF US got paid. Bovada owes us combined $1,390!

Considering "Online Casino Bonuses" helps players get paid out from BS like this I hope I can talk to someone about escalating this? I've played poker on Bovada and bet with/through them for almost a decade. Mike has had them as a Wizard approved sponsor for a while as well. I hope someone can respond and either help me escalate this or give me some advice on the next steps towards getting paid.

I will certainly be interested to see what the outcome of this debacle is!

This has happened to me too. I no longer use their "live" betting.

Not even being aware that such ridiculous bets exist.... but now that I do..... I am interested.....

It seems to me you should ALWAYS get a response..... either saying bet accepted or bet not accepted..... and of course that response needs to be immediate...

Since many sporting events are on a few second tape delay I am sure there are times when you think you entered your bet before the play but you actually did not...

I am also interested in the disposable income of someone willing to bet $500 on a single relatively unimportant play in one of a myriad of randomly played regular season pro football games......

Also..... as an example..... they mentioned repeatedly that the Jets had their first 15 plays scripted...... If you had access to that script, knowing what the 15 predetermined plays were, how much could you reasonably make with these types of bets?

Quote: SOOPOO

...It seems to me you should ALWAYS get a response..... either saying bet accepted or bet not accepted..... and of course that response needs to be immediate...

Both of us got immediate green messages in our live window that said "Wager Placed" or what not CONFIRMING the bet when we placed them.

It's also not my fault if they don't pull their lines a few seconds too late. They offered a bet, I placed it, they accepted it, then didn't pay. AMAZINGLY we also had NOOOOOO issues with ANY of our other bets (both winning and losing) because none of them were over like $50-$100 payout.

Here's my screenshot, showing prior bets - accepted and paid. Of course due to the nature of live betting, there is a short period of time wagering is available. That being said, it seems odd to have accepted action on multiple bets, and ALSO paying out on that action. Whilst subsequently wagering a larger amount, suddenly "the wager was placed after the play started". Point being, if the action was taken on one (or multiple) plays, how can it seem reasonable that suddenly it's "too late"...

…and apparently I haven't successfully figured out how to post images.

Everything was great until this "My buddy was at my place"

No doubt using your WiFi. (oh someone used a phone)

Im sure they will fully investigate your "buddy" and you, with a microscope and make sure your "buddy" doesn't often visit and make bets from your location or a VPN.

There's no rule about having a buddy at your house per say, but using the same IP might break the rules. Even if he had a different IP, I have a feeling they might not believe the , my buddy story and they could Confiscate everything.

PS they might use the no syndicate or collusion argument somehow.

Doesn't seem to operate as intended if confirming bets then retracting. I wouldn't make the bets anymore. If somehow it's confirming bets once the outcome is known, then figuring it out and cancelling, shouldn't happen either.

Quote: Scottimus1

…and apparently I haven't successfully figured out how to post images.

img=URL inside [ ]... on the bottom right of your reply there's a "Click here for formatting codes" link that explains it too.

Quote: AxelWolf

Everything was great until this "My buddy was at my place"

No doubt using your WiFi. (oh someone used a phone)

Im sure they will fully investigate your "buddy" and you, with a microscope and make sure your "buddy" doesn't often visit and make bets from your location or a VPN.

There's no rule about having a buddy at your house per say, but using the same IP might break the rules. Even if he had a different IP, I have a feeling they might not believe the , my buddy story and they could Confiscate everything.

PS they might use the no syndicate or collusion argument somehow.

Like I said, I've been a member, played poker, bet sports, etc, for a decade with bovada. You can't play poker from the same wifi/etc at the same table for collusion reasons, of course. However, this was us live betting a sporting event. I don't care if 100 people are in a room betting a live event, it's not possible to collude because you're not playing a game against one another. It's a bet on the event with the 'house.' We broke absolutely no terms/agreements, and no, he wasn't on my wifi, so we weren't even using the same connection/ip.

Mike? Admins? Apparently the new owners of this site (and mike has prior himself I've read) help people get paid from Online Casino's when they rightfully should? I'm looking for next steps. Should I e-mail their support? Should I go through the new site owners customer service to see if they would be of any help? The main reason I ask this is because Bovada is still a sponsor and has a Wizard approved site on here for a long time. Clearly they're trying to rip off multiple people here so I hope there is some backing for the players on their sponsor.

Quote: Romes

img=URL inside [ ]... on the bottom right of your reply there's a "Click here for formatting codes" link that explains it too.



Like I said, I've been a member, played poker, bet sports, etc, for a decade with bovada. Clearly they're trying to rip off multiple people here so I hope there is some backing for the players on their sponsor.

WOO. T&C's I believe written by Mike himself ..... "If you have a problem with any other casino besides Bovada, I can't help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn't my job nor my problem. If you play at Bovada AFTER CLICKING THOUGH MY SITE I'll stand behind you 100%. Any place else and you're on your own."

AFTER CLICKING THOUGH MY SITE, I capitalized myself but that's the key to this tricky situation


With any casino we promote, if you click through an ad on this site, which leads to opening an account, as evidenced by an affiliate code in the link to the casino, then we will stand behind you. >> If you ever have a dispute with a casino and are a confirmed “Wizard” player, then we will try to help.<<< We do ask that you try to work out the problem yourself first, and only request assistance from us as a last resort.

I Wish you the best of luck

Did you call them and explain? Ask for free bets instead of the cash.

Quote: Scottimus1

…and apparently I haven't successfully figured out how to post images.

You need to host the images on some third party site first before using the image tags. I use photobucket usually, but there are several others. So the code would look roughly like...

{img=www.generichostingsite.com/your_hosting_account/bovada_screwed_me.jpg}

But instead of braces use brackets.

I've never used any non NJ state regulated casino.

But I thought I recall reading somewhere the site owner (here) endorsing Bovada, that he will solve any legitimate complaint against Bovada for you if you are a member here, or something along those lines? So I would contact the site owner if they don't get back to you.

Quote: Gandler

I've never used any non NJ state regulated casino.

But I thought I recall reading somewhere the site owner (here) endorsing Bovada, that he will solve any legitimate complaint against Bovada for you if you are a member here, or something along those lines? So I would contact the site owner if they don't get back to you.

Read my post.

EDIT: Ooops, nevermind. Looks like that doesn't work here; instead of the code the resulting images still show when "quoting." So just follow the directions above & below like he said.

Quote: Scottimus1

…and apparently I haven't successfully figured out how to post images.

Quote: tringlomane

You need to host the images on some third party site first before using the image tags. I use photobucket usually, but there are several others. So the code would look roughly like...

{img=www.generichostingsite.com/your_hosting_account/bovada_screwed_me.jpg}

But instead of braces use brackets.

Here you go; click on the "quote" button for this post like you were going to quote it in a reply, and then instead of the image you'll see the line of code below this sentence that results in displaying this picture from an image uploaded to Photobucket:



And when you hit "quote" for this you'll also see the code for these examples of direct links to web ".jpg" images that were not uploaded to something like Photobucket first:

Send the Wizard a PM, ask for help.

"I'm so confident that you'll have a good experience with Bovada that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself."

He'll talk to them and straighten it all out if need be.

Quote: MrV

Send the Wizard a PM, ask for help.

"I'm so confident that you'll have a good experience with Bovada that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself."

He'll talk to them and straighten it all out if need be.

Bodog is wizard approved. Said so right below MrV's message.

Romes please PM me your user name and Ill forward it to Bovada Rep along with this thread.

cheers
Zuga

The real question is has Bovada ever voided a bet like this that they won. I dont think so.

another eye opener. Go to the cashier and you will see that u can only cash out in $3000 increments. How do you small depositors figure to ever cash out?

The $3000 increment tbing is designed so that evev those with substantial deposits cannot fully pull all of their money off the sife.

Quote: mickeycrimm

The real question is has Bovada ever voided a bet like this that they won. I dont think so.

another eye opener. Go to the cashier and you will see that u can only cash out in $3000 increments. How do you small depositors figure to ever cash out?

That's the maximum not the minimum payout per your one free payout per 30 day period, Each additional payout in the same 30 day period costs $50.00.

Did anyone else see the line about bodog no pulling their lines down- sounds to me that they may have past posted and bodog caught it
I had a site back in the day let meadowlanda races go through after they crossed the wire it went on for weeks at the time they had automated payouts I couldn't believe it every night I would cash out right after each race back in the net teller days until one night when they voided the wagers

Quote: rainman

That's the maximum not the minimum payout per your one free payout per 30 day period, Each additional payout in the same 30 day period costs $50.00.

Thanks. The way they had it worded led me to believe otherwise.

Here's the image finally in thread - newb, I know :) - As shown, multiple bets placed up until the larger one. Even comical to see the lowest one (ending in 94), bet placed at 3:42pm AND settled at 3:42pm. However, moving up to the top image (ending in 87), the bet placed at 3:58pm a whole 2 MINUTES before the settled time at 4:00pm.

Why would it make sense to get paid on a bet placed at the same time as the settle time, but not on the one placed 2 minutes prior to the settle time?

goes from betting 1 dollar to 400 im sensing here that you got a way with past posting , then realized it was working and you decided to take a shot

Quote: strictlyAP

goes from betting 1 dollar to 400 im sensing here that you got a way with past posting , then realized it was working and you decided to take a shot

Past-posting with online gambling!

what a thought! and enough to tempt a Saint!

Sorry for the late arrival to this thread. As Zuga wrote, please PM him with your account number and any other pertinent information. As Mission pointed out, our ability to help may depend on whether you clicked through a Wizard site to open your account.

What I suspect may have happened is that they left that bet up too long and some other bettors did past post it. If that is the case, Bovada may have overreacted in cancelling bets, including legitimate ones made before the play. It should come down to reviewing the SECOND the bet was made and when the play started.

I'll continue to monitor this thread.

i may be wrong but going from betting 1 dollar to betting 400 sets off red flags everywhere especially on a bet like that

going to also go out on a limb and say 100 percent he didnt click though the site to sign up

Quote: Wizard

Sorry for the late arrival to this thread. As Zuga wrote, please PM him with your account number and any other pertinent information. As Mission pointed out, our ability to help may depend on whether you clicked through a Wizard site to open your account.

What I suspect may have happened is that they left that bet up too long and some other bettors did past post it. If that is the case, Bovada may have overreacted in cancelling bets, including legitimate ones made before the play. It should come down to reviewing the SECOND the bet was made and when the play started.

I'll continue to monitor this thread.

Thank you for the update. I did contact Zuga with my account and pertinent information. I'm confused as to how they would review, down to the second the situation though. Sure, they have the exact second when I placed my bet... I clicked the button, it took a time stamp, fired off to their servers and saved the time. However, I doubt they have an exact second time stamp (that they can prove is legit) of when the ball was exactly snapped, starting the play.

On my support call the rep I spoke with had told me they hadn't tried to get that exact information because it was 'a lot of extra work' basically admitting they didn't even look in to it and just canceled my winning bet. She also said, and I quote "It's nearly impossible to determine when the play actually began." again supporting my theory that they simply just canceled my winning wager when I had no issues with my dozens of wagers the rest of the day prior.

I'll continue to deal with support to try to resolve this. As mentioned, I've been a member of Bovada (bodog) for over a decade, having played in their poker, sports books, and online casino. I would think it out of character for them to do what they're doing to me right now, but let's see if they rightfully settle the accepted legal wager that I won...

Quote: strictlyAP

goes from betting 1 dollar to 400 im sensing here that you got a way with past posting , then realized it was working and you decided to take a shot

I am relatively new to sports wagering, specifically live betting as shown in the screenshot. The first few bets were pilot wagers to become accustomed with navigating the Bovada website/wagering system.

Quote: Romes

On my support call the rep I spoke with had told me they hadn't tried to get that exact information because it was 'a lot of extra work' basically admitting they didn't even look in to it and just canceled my winning bet. She also said, and I quote "It's nearly impossible to determine when the play actually began." again supporting my theory that they simply just canceled my winning wager when I had no issues with my dozens of wagers the rest of the day prior.

Maybe you can do their work for them, get a recording of the game and figure out the exact time the play started. Might be possible using any clocks / timers visible in the stadium.

Quote: Romes

I'll continue to deal with support to try to resolve this. As mentioned, I've been a member of Bovada (bodog) for over a decade, having played in their poker, sports books, and online casino. I would think it out of character for them to do what they're doing to me right now, but let's see if they rightfully settle the accepted legal wager that I won...

Sounds good, they might be motivated to settle this to your satisfaction as a long term customer. If they have reason to believe they might make 3k off of you within the next year, they might give you the 300 now.

this is starting to smell, in your first post you put """"So today, like every Sunday, I loaded up my Bovada app to live sports bet some of the NFL games. I'll usually do any team I can watch and bet, none in particular. Like any other day I bet $1 here, $10, $50 here... but today I felt a little saucy and ended up making a $100 wager on a decent +330 bet.""""""


now you say you are new to bovada and the app

ive been betting for 22 years and this just doesnt make sense 1 dollar bet then 100
on obscure plays
truthfully I dont want to count anyones money but who bets 1 to win 36 cents anyway

Quote: strictlyAP

this is starting to smell, in your first post you put """"So today, like every Sunday, I loaded up my Bovada app to live sports bet some of the NFL games. I'll usually do any team I can watch and bet, none in particular. Like any other day I bet $1 here, $10, $50 here... but today I felt a little saucy and ended up making a $100 wager on a decent +330 bet.""""""


now you say you are new to bovada and the app

I think you have the OP confused with another poster. I don't believe Romes said he was new to Bovada.

Quote: strictlyAP

this is starting to smell, in your first post you put """"So today, like every Sunday, I loaded up my Bovada app to live sports bet some of the NFL games. I'll usually do any team I can watch and bet, none in particular. Like any other day I bet $1 here, $10, $50 here... but today I felt a little saucy and ended up making a $100 wager on a decent +330 bet.""""""


now you say you are new to bovada and the appy

Are you confusing 2 different people strictlyAP? I'm the one who made the OP. Scottamus said he was new to sports betting.

Quote: DRich

I think you have the OP confused with another poster. I don't believe Romes said he was new to Bovada.

Quite correct. In fact TWICE in my postings on the first page I mention I've been a Bovada (bodog) member for over a decade.

My bad I'm traveling and doing it from an iPhone i prolly missed some things so my apologies

I received a message that had nothing more than the opening time stamp of the line, and when my bet was placed. There was no information about when the play started, and they simply said they weren't going to honor my winning bet by "terms of servicing" me and making the decision not to pay.

I called and spoke with another rep whom again AGREED with EVERYTHING about the situation including they have zero evidence to prove the bet was past post and that they have no way of telling when the play actually started. At that point even calling it "past post" is a lie.

So at this point I have no idea how they wouldn't be paying out my legally placed, rightfully won bet. I escalated the call to a supervisor whom just repeatedly told me his sports team marked it as past post so regardless of evidence or proof he was going to treat it as past post and not pay the winning bet.

I told him I was in shock that they would all admit to me they can't prove it was past post, and then decide not to honor the accepted wager for an 8 year old client who's patronized EVERY betting aspect of their site (poker, casino, sports book...). I told him if this didn't get resolved I could never trust Bovada again (just as you or I would never make another bet with a friend who welched on a bet), and that I would be cashing out my account, disabling my account, never playing again, and telling everyone who will listen my story.

Especially since I'm such a long member of Bovada having put MILLIONS of dollars of action through their site I don't understand how the smart business decision for them wouldn't be to honor the accepted legal wager. I'm not asking for a handout, calling up because I got "outdrawn" in poker demanding money or something. I placed a legal valid wager and it deserves to be paid. Even the supervisor admitted "IF" the line was left up too long, then it was their Bovada employee's mistake, and not mine.

BOVADA WELCHED ON MY WINNING WAGER

Well for what it's worth, I don't have a Bovada account, and now I am even much less likely to ever to get one. So it seems to me that they are being so petty that they have easily gotten many many times the amount of your bet in BAD publicity. What were / are they thinking ? ? ?

And this is doubly true for treating you like that with your long and established history with them. I hope that Zuga or the Wiz gets to the bottom of this.

s
s
Someone at Bovado has decided to not pay you, so you will not be paid ! It is just that simple?

s

Quote: strictlyAP

goes from betting 1 dollar to 400 im sensing here that you got a way with past posting , then realized it was working and you decided to take a shot

agree. show us some $400 dollar bets you lost previously. if the bovada employee left the bet up too long, that is his fault, but that doesn't necessarily mean the correct remedy is you should get paid. example: dealer hits a hard 17, busts. camera notices, everyone who had less than 17 loses.

if you bet before the play started, then i would be very sympathetic. can we see a list of all your wagers for that day?

All this does for me is verify Rule #1: DO NOT GAMBLE ON LINE.

Apologies to those who do place bets online, and to you, Zuga, you make your livelihood from online gambling. But this just proves that if the house decides to not pay, you aren't getting paid.

I can't say Bovada or anyone "lost" my action, since this was already Rule #1. But it added cement to the foundation. Rule #1 isn't changing.

Romes, if you went throught this site to join Bovada then the Wizard said he'd try to resolve this. Did you? I find it hard to believe there's not seconds, even hundredths of seconds recorded for wagers like yours that are time sensitive. Don't most football games, when shown on TV, have clock displays visible during plays? I would think it would be easy to compare the time of the play to the time stamp on your ticket. If then there's doubt because seconds are involved then Bovada's records, which they're reluctant to dig into, seem like the only verification.

Edit: I don't know much about sports betting, but it seems to me that a Book should have some sort of disclaimer that wagers must be placed at least 5 minutes before the event in wagers like the one in question.

Quote: JohnnyQ

Well for what it's worth, I don't have a Bovada account, and now I am even much less likely to ever to get one. So it seems to me that they are being so petty that they have easily gotten many many times the amount of your bet in BAD publicity. What were / are they thinking ? ? ?

And this is doubly true for treating you like that with your long and established history with them. I hope that Zuga or the Wiz gets to the bottom of this.

I appreciate the knowledge that my experience won't be taken in vain! I couldn't agree more that this was one of the worst business decisions ever, after all of the information coming up that they can't even prove my bet was "past post." I hope this can get resolved as well!

Quote: aladyat42

Someone at Bovado has decided to not pay you, so you will not be paid ! It is just that simple?

Yep, that's literally written in their Terms of Service. They get the final say on all wagers (poker, casino, or sports). So you can completely win 100% legit and outright, and if they don't feel like paying you, you don't get paid. Apparently they enforce that theory too!

Quote: Mosca

Apologies to those who do place bets online, and to you, Zuga, you make your livelihood from online gambling. But this just proves that if the house decides to not pay, you aren't getting paid.

It does appear as though this is the case. Like I said every rep agreed with everything I said, admitted they had no proof, etc, then all just said "terms of service we ultimately decide who gets paid, and you're not getting paid."

Quote: Greasyjohn

I find it hard to believe there's not seconds, even hundredths of seconds recorded for wagers like yours that are time sensitive. Don't most football games, when shown on TV, have clock displays visible during plays? I would think it would be easy to compare the time of the play to the time stamp on your ticket. If then there's doubt because seconds are involved then Bovada's records, which they're reluctant to dig into, seem like the only verification.

EXACTLY. If you're going to claim bets came in after the play started, then you might need to know when the play actually started?? Every person I spoke with said they couldn't produce this information. To me, this means every time I hear they consider my bet "past post" that they are lying, because they told me they don't know if it is or not. I even mentioned multiple solutions to them as well:

1) The person opening/closing the lines is watching the game live on TV apparently. So if they normally take the lines down when they see them get to the line, then why not take them down before they leave the huddle? Or even sooner than that? If you don't get to bet some plays, that's certainly better than betting and thinking you've won an accepted wager than having them just claim this and not pay you.

2) As you mentioned... Instead of having a time stamp of the date/time the bet was placed... why not have a time stamp according to the game clock??? Then you could also take a time stamp of when the play started according to the game clock. This, at a minimum, would get these issues resolved down to the second!

Overall, even as the Supervisor told me... It's their fault, they can't prove it's "past post", he said they just know the line was up a few seconds too long so they're considering everything past post, but ultimately they're just not going to pay my winning bet.

This is how they treat an 8 year customer who's bet on ever aspect of their site (poker, casino, sports). I can't imagine how they'd treat someone who's just signed up!

Quote: Romes

The person opening/closing the lines is watching the game live on TV apparently. So if they normally take the lines down when they see them get to the line, then why not take them down before they leave the huddle? Or even sooner than that? If you don't get to bet some plays, that's certainly better than betting and thinking you've won an accepted wager than having them just claim this and not pay you.

I watch games live at my house on TV.
I have regular TV (not high def) that cable plugs directly into the TV.
I also have cable going through a high def box to my high def TV.
The high def lags about 3 seconds behind the regular TV.
Live does not exactly mean live, especially on high def. There is a lag time.
Only time that would be accurate is a stadium clock regarding when the play actually starts.

It is inconceivable to me (or at least it SHOULD be inconceivable) that an organization taking large money wagers on live events would not be aware IF the feed they are watching is tape delayed.......

Isn't there someone on this site named Bodog Betty or something that handles these questions?


Edit... It is BodogBecky.... send her a PM......

Quote: SOOPOO

It is inconceivable to me (or at least it SHOULD be inconceivable) that an organization taking large money wagers on live events would not be aware IF the feed they are watching is tape delayed........

They are aware there could be a few seconds tape delay. Their procedure, as it was spelled out to me by many reps... Is that they have one guy watching the game. He essentially is sitting at his computer clicking "show lines" and "hide lines." The issue is that sometimes he does this a few seconds too late and with the tape delay of a few seconds the line stays up until after the play has already started (might be start of play, mid play, end of play, who knows... depends on how long the play is, etc).

But yeah, one guy clicking buttons while watching it "live" on TV as well. Each rep AND the supervisor admitted this guy made a mistake, and clearly I'm getting penalized for it (even though I didn't have a past post bet anyways).

Quote: Romes

This is how they treat an 8 year customer who's bet on ever aspect of their site (poker, casino, sports). I can't imagine how they'd treat someone who's just signed up!

Exactly the same, I suspect.

Here's what it comes down to. If THEIR system accepted the bet and gave conformation, the bet should be paid. Do they have to do this under their TOS? No. But should they? Yes. It's their system. It's their issue. It's them that does not have proper documentation or processes to prove the bet was not valid. So many companies, not just online casinos, lose business because they do not see the big picture. If the system is broke, fix it! Don't blame the customer.


ZCore13

Quote: Zcore13

Here's what it comes down to. If THEIR system accepted the bet and gave conformation, the bet should be paid. Do they have to do this under their TOS? No. But should they? Yes. It's their system. It's their issue. It's them that does not have proper documentation or processes to prove the bet was not valid. So many companies, not just online casinos, lose business because they do not see the big picture. If the system is broke, fix it! Don't blame the customer.


ZCore13

I agree with this as well. To have a system which may show an accepted bet then turn it around is not acceptable, and should fail any quality standards they have in place.