Unintended consequences

To me this just sounds like not the greatest customer service. This is a decision that casino needs to make at the upper levels. I've seen a few number of wrong payouts or bad deals and in most cases the advantage is given to the player.

I don't really think the casino is wrong for getting the money back. I have no idea where this casino is located, but for my argument I'll assume vegas. If this was me, the odds are very good that I just try out other casinos the next time I play roulette. I know I'm coming in to lose money at your casino and you have indicated to me that you will nickel and dime me on the tables. So if the choice is turn left at the light to go to Casino #1, or right to go to casino #2, I'm more likely to head to the one I didn't have a bad experience at.


When something gets screwed up at a restaurant, the last thing they do is something that is going to harm me. It would be nice if some level(most likely the pit manager) has some leeway in handling something like this. Maybe they do and just didn't want to.