Unintended consequences

You can call for a Gaming Agent and if its more than 500 there will indeed be one of those armed but plainclothes agents showing up. He will watch the tape. If thats not good enough then the casino will probably back down from the 18.00 but ask that you leave. It all depends.

The Eye in the Sky often makes a pain of themselves and sometimes don't even get it straight as to what game is being played on a certain table. Some of those monitor-stareing boobs were flipping burgers not too long before.

Quote: Face

Dunno. There was also a Line bet for the 1/2/3, must not have been paying attention and clumped the Line and 2 Splits all together. Couldn't tell ya. But she's a long time dealer, not a problem as far as problem dealers go. Just human.

I'm a little confused here. Was the line bet for the 1/2/3 made by the same player who was overpaid $18. if so, then the overpayment was only $6.


P.S. A bet that covers 3 numbers is a "street" bet, a "line" bet covers either 5 (top line) or 6 numbers.

Quote: 1BB

Face, is your employer okay with you posting on this forum or have they never mentioned it?

My superior is also a poster here. I suppose if someone really wanted to string me up I might get hassled a bit, but I haven't crossed the line, so to speak.

Quote: DJTeddyBear

On a related note, if the player had refused without further proof, how easy would it have been to show him the video?

Next to impossible. Only the high management, police and state boys get in here. For someone lower to see, it'd have to be something that went to court where video is supplied as evidence.

Quote: Fleaswatter

I'm a little confused here. Was the line bet for the 1/2/3 made by the same player who was overpaid $18. if so, then the overpayment was only $6.


P.S. A bet that covers 3 numbers is a "street" bet, a "line" bet covers either 5 (top line) or 6 numbers.

No, the guy only had the 1/2 and 2/3, the street (thanks) was someone else. I quintuple check stuff like this and have other people double me, nothing feels worse than making a mistake in these cases.

Quote: The Cesspit

it's (the player's) job to say when there's a problem, and someone else's to decide if it needs resolution

Quote: NowTheSerpent

His job? For how much an hour? Why isn't it the croupier's job to pay it out right the first time and let the House, for the sake of good relations, take it on the chin? If getting the payout right is so important, why is a dealer free to fuck up? Let the overpay come out of the croupier's tips or wages, or write him up! When sees the cost to him of making his mistake, he'll either stop making mistakes, or just stop dealing and take up botany!

I don't know why you've replaced (the player's job) in my quote with what I originally wrote which was to do with Face, the eye in the sky. Whose job it IS to say there's a problem.

Maybe you misunderstood what I wrote. Maybe I wrote it badly.

Quote: FleaStiff

Some of those monitor-stareing boobs were flipping burgers not too long before.

So is surveillance a career move up, or are they
just treading water.

Amazon, along with most other good retailers, has a rule to always honor their price mistake. If they mistakenly advertise an ipad2 for $6.99 instead of $699.99, everyone, who manages to place an order before they notice and correct it, will get an ipad for 7 bucks. God only knows why they do that - surely, noone decides to shop amazon instead of best buy because of this rule. But still, when asked to name a retailer that treats their customers good, amazon is what comes to mind, that's their image.
Likewise, when thinking about a business, that is the greediest, and most hostile to their customers, casino is my first choice.
If this happened to me, I would just give the whole $34 win back to them (I can easily afford it. It's too ha that they can't), and then leave.

Quote: weaselman

Likewise, when thinking about a business, that is the greediest, and most hostile to their customers, casino is my first choice.

Without a doubt. I was reading an article this
week by a former casino exec (no, I'm not
going to link to every fricking thing I read) who
was scoffing at the 'casinos are entertainment
venues' mantra. He said casinos want to win,
and players want to win, and there's nothing
entertaining about getting a two face card 20
in BJ, and having the dealer get a 5 card 21.

My problem is, I remember the days when casinos
weren't so player oriented, like they are now.
If there were casino hosts, I never saw them or even
heard of them. The dealers were mostly white men,
a few women and no Asians at all. The suits were
grim faced and never smiled, nor did we expect
them to. No players cards, if you wanted a comp you
asked the pit for one. They'd look up your play, write
the comp, never smile, never say a word most of the
time. It wasn't a hostile environment, but it certainly
wasn't friendly either. It was business, and everybody
treated it that way. So when things started to change
in the 80's and 90's, I didn't change along with it.
The casinos said, hey, we're different now, we're happy
you're here and want you to know it. We love winners,
we hope you all go home happy winners.

UhHuh, sure you do..

Quote: Face

Quote: DJTeddyBear

On a related note, if the player had refused without further proof, how easy would it have been to show him the video?

Next to impossible. Only the high management, police and state boys get in here. For someone lower to see, it'd have to be something that went to court where video is supplied as evidence.

That's not what I meant. I know there's no way anyone is getting in the surveillance room.

I figure it shouldn't be too much trouble to put a clip on a flash drive, bring it out to the pit, and show the video on a PC there.

If I was a player at the table and caught the overpay I would keep my mouth shut. I haven't got a problem when one of the staff however catches the overpayment and acts on it. It's their job, and I have no issue when a person does their job. Having said that I do have a serious question.

Suppose I am that player. I am overpaid $17 (not sure why you said he was overpaid $18 if he was paid $34 and entitled to $17) and I look down at my bigger win and decide to tip a little more generously BASED on that win and I tip the dealer 10 or 15 dollars. A spin or two later the pit comes by and says "Sir we overpaid you $17 dollars, please return the money" I'm pretty sure the next words out of my mouth would be, "I had a big win and I tipped generously, am I entitled to my tip back for that spin if that is the spin you are referring to?"

So could I get that tip back to help pay back the casino? And suppose I said it a little different. Suppose I took that entire $17 dollars and passed it back to the dealer and the dealer took it as a tip. Then what? Is the casino going to demand the money from the chips in front of me?

Quote: DJTeddyBear

That's not what I meant. I know there's no way anyone is getting in the surveillance room.

I figure it shouldn't be too much trouble to put a clip on a flash drive, bring it out to the pit, and show the video on a PC there.

Still no. Nothing leaves the office without a big procedure. Even when we supply photo's, say a guy got kicked for the night, there's a big dance and the pic has to be doctored to crop out time, camera number, zoomed in on face so you can't tell where it comes from,...it's a process. There's no chance a player would see coverage outside of court.

Quote: MarieBicurie

(not sure why you said he was overpaid $18 if he was paid $34 and entitled to $17)

$17 for the payout and the $1 for the original wager they left up ;)

I have NO idea what they would do in your scenario. I would think they would let it go, but then again, I thought they would have let my original scenario go.