Indian Casino now robbing the player

Quote: Wizard

Sometimes people forget. Maybe not everybody is as perfect as you.

This has me thinking. Re your won/loss record at a casino do they count a TITO as money "won" when issued or when cashed in?

Quote: dm

This has me thinking. Re your won/loss record at a casino do they count a TITO as money "won" when issued or when cashed in?

Neither. It's recorded when you remove your player card. Whether or not you cash out or cash in the ticket makes no difference.

We are trying to escalate the dispute through various casino channels. They commonly leave that casino with tickets knowing that it was safer than leaving with cash. Little did they know this would be the treatment. This is also a rather big player for this casino. These were rather large cashouts that would have brought a lot of attention during a visit to the window, so they choose to print the tickets and scoot unnoticed.

Thanks for all the comments. The name of the casino shall remain nameless unless there is no resolve in the matter.

At the very least with some type of police report and perhaps a statement from the casino I thin they could deduct it from their taxes if the previously mentioned insurance claim idea doesn't work.

If your friend is a good player at the casino like you said, his best bet is to direct the request to someone who values him as a player. That could be a host or perhaps the general manager of the property. Either of these two should recognize that losing a $10,000 player over a few hundred dollar dispute is dumb. I would write a letter to the general manager describing what happened and ask for help in resolving it. If the GM doesn't understand what a bad business decision it is to not satisfy a good player over a minor issue then he's probably out of luck.

Mark

The correct response depends on how far and how hard your friend wants to push it.

He should consider making a claim against his insurance company for the theft: I don't know if there is coverage, but if there is, problem solved.

Also, make a formal, written request "through channels" for the casino to look into and document the matter, and to refund the value of the stolen tickets.

Finally, if that fails, consider hiring an attorney experienced with Indian Law, more particularly the Law of the particular tribal casino in question, and take the matter to tribal court.

As for the wisdom of not cashing out tickets due to fear that people will oversee him: if that is a real issue for him, couldn't he arrange for the tribe to give him a check instead of cash?

I've never asked for this and don't know if they would, or could.

Quote: marksolberg

Neither. It's recorded when you remove your player card. Whether or not you cash out or cash in the ticket makes no difference.

But not in the middle of a video poker hand, certainly. And if you TITO out and don't remove your card?

Quote: dm

But not in the middle of a video poker hand, certainly. And if you TITO out and don't remove your card?

I can't speak for all slot systems, but I know the one we utilize does update when the player card is removed, regardless of whether you are mid-game or not. The system just sends whatever the current meters are.

Mark