Free Slot Play Mailer Error

Quote: DJTeddyBear

Sounds like they are needlessly shooting themselves in the foot.

Precisely. They should know: If you book it, you pay it. That is the fundamental rule in the casino. When the customer wins, he gets paid. No hem, no haw, no song, no dance!
Printer error? Maybe. So what? If it says "X" ... you play it as "X" and you pay it as "X". No exceptions, no quibbling. No mother's maiden name and no left thumbprint.

I can just see someone walking into a casino carrying a suitcase of money ... if he gets treated like that: he and his suitcase of money are going to the casino next door! The whole idea is to get the customer and his money into the casino. Treating them right is what keeps winners coming back to "repay their loans". And quite frankly, its exactly the same if the guy walks into the casino with a paltry sum. It is "Good Evening, Sir" even if his bankroll is rather low.

Printing error? Not possible. Someone designs that coupon at the request of the casino, maybe even an in-house designer. Someone typed that number. Casino signed off on a proof. It went to press with that number. Casino gets several boxes of mailers to send out, knowing what the number is on that mailer, or they never would've mailed it with such an error. Or, it gets direct-mailed by printhouse, but casino would def get one of the finished product before mailing 50,000 out to people on a list. If for some crazy reason printing error was valid, the casino could sue printhouse to reclaim losses based on printhouse's error. Any honorable printhouse would be super-apologetic and probably give free printing to the casino for life to make up the losses.

Quote: rudeboyoi

i remember that coupon. its for new members only. i had a card for the Venetian from 5yrs ago. it had an indiana address on it though. so when he was looking up my info, i said that wasnt me. i live out here in las vegas and never lived in indiana. even though i have a very uncommon last name and the birthdate matched on each card, i still managed to get a new one and was able to use that $25 freeplay.

I love it! If a certain dealer reads this you may be in for a good dressing down.