HotBlonde
HotBlonde
  • Threads: 116
  • Posts: 2218
Joined: Feb 8, 2011
December 30th, 2011 at 4:58:18 PM permalink
Is anyone on here a computer pro? I'm having issues with my computer saying it has a Trojan Horse but I don't know what to do. I know there's a lot of smart people on here so maybe someone can PM me their phone number if you're a computer expert and can tell me what to do. I would appreciate help cuz it's not letting me get online, I'm writing this from my cell phone. Help!
OFFICIALLY and justifiably reclaimed my title as SuperHotBlonde!
FleaStiff
FleaStiff
  • Threads: 265
  • Posts: 14484
Joined: Oct 19, 2009
December 30th, 2011 at 5:05:02 PM permalink
Most likely you have some malware virus that you downloaded recently and its trying to hold your computer hostage until you buy some special software service that will "clean" your computer.

Or else a reputable company such as Norton has detected it and warning you.

Have you tried Contral alt delete ... simultaneously to look at the various processes running and kill the errant one?

Have you tried to revert back to a prior date so as to lock out the memory segment the malware is using?
HotBlonde
HotBlonde
  • Threads: 116
  • Posts: 2218
Joined: Feb 8, 2011
December 30th, 2011 at 5:07:22 PM permalink
Quote: FleaStiff

Most likely you have some malware virus that you downloaded recently and its trying to hold your computer hostage until you buy some special software service that will "clean" your computer.

Or else a reputable company such as Norton has detected it and warning you.

Have you tried Contral alt delete ... simultaneously to look at the various processes running and kill the errant one?

Have you tried to revert back to a prior date so as to lock out the memory segment the malware is using?

It looks like something that wants me to buy something but I can't access Internet explorer until I do. I really don't want to type back and forth here. If someone would like to PM me their phone number who is willing to help me step by step get rid of this I would appreciate it.
OFFICIALLY and justifiably reclaimed my title as SuperHotBlonde!
EvenBob
EvenBob
  • Threads: 441
  • Posts: 28570
Joined: Jul 18, 2010
December 30th, 2011 at 5:07:34 PM permalink
Quote: FleaStiff

?

Have you tried to revert back to a prior date so as to lock out the memory segment the malware is using?



That always works for me. Do you have a PC or a laptop?
"It's not called gambling if the math is on your side."
HotBlonde
HotBlonde
  • Threads: 116
  • Posts: 2218
Joined: Feb 8, 2011
December 30th, 2011 at 5:10:11 PM permalink
If someone can please help, please PM me a contact number.
OFFICIALLY and justifiably reclaimed my title as SuperHotBlonde!
Face
Administrator
Face
  • Threads: 49
  • Posts: 4448
Joined: Dec 27, 2010
December 30th, 2011 at 5:11:38 PM permalink
My comp has a handy little feature where a click of the mouse reverts it back to factory condition, as opposed to the multi disk reformat of days gone by. It zaps your whole computer though, so you'd have to save anything you want kept to disc before dropping the hammer on it. If yours has it, it'll be found in the "system restore" area. Some people might do this as a last resort, but I'm so computer dumb and impatient I hit it all the time.

My last comp didn't have this so I got rid of the viruses using an AR-15. So...maybe you should wait for someone else to reply ;)
The opinions of this moderator are for entertainment purposes only.
EvenBob
EvenBob
  • Threads: 441
  • Posts: 28570
Joined: Jul 18, 2010
December 30th, 2011 at 5:16:00 PM permalink
System restore is easy, you don't have to be online.
"It's not called gambling if the math is on your side."
HotBlonde
HotBlonde
  • Threads: 116
  • Posts: 2218
Joined: Feb 8, 2011
December 30th, 2011 at 5:25:54 PM permalink
I'm trying a system restore now.
OFFICIALLY and justifiably reclaimed my title as SuperHotBlonde!
HotBlonde
HotBlonde
  • Threads: 116
  • Posts: 2218
Joined: Feb 8, 2011
December 30th, 2011 at 5:42:51 PM permalink
My friend said I had a hidden virus on it. He has remote control of my computer now. I did a system restore and now he is uninstalling my anti virus and installing a new one. Hopefully I won't have this issue again. I was getting really scared.
OFFICIALLY and justifiably reclaimed my title as SuperHotBlonde!
rxwine
rxwine
  • Threads: 209
  • Posts: 12164
Joined: Feb 28, 2010
December 30th, 2011 at 5:46:54 PM permalink
I'm not computer sophisticated enough to help you, but even though I've only used free computer anti-virus programs for years on my personal computers (with the exception of trials when buying a new computer) I've managed to avoid anything but some minor problems. So, be sure and install something if don't have anything covering your computer when you get rid of this.
There's no secret. Just know what you're talking about before you open your mouth.
AZDuffman
AZDuffman
  • Threads: 240
  • Posts: 13884
Joined: Nov 2, 2009
December 30th, 2011 at 7:50:51 PM permalink
Quote: HotBlonde

My friend said I had a hidden virus on it. He has remote control of my computer now. I did a system restore and now he is uninstalling my anti virus and installing a new one. Hopefully I won't have this issue again. I was getting really scared.



That should help, you can't let anti-virus go even a day now. My mother downloaded the "Security Tool" malware and it took me a week to figure how to fix it, and the machine was never right again after. A big piece of advice is after your friend gets it fixed, have him do a very thourough scan to clean it up. System Restore alone will NOT get rid of a virus if it is embedded deep enough, it will just (hopefully) undo damage. But today's viruses are smart and get around that.

As to "thourough scan" if it takes less than an hour it was not a full scan.

Good luck.
All animals are equal, but some are more equal than others
rxwine
rxwine
  • Threads: 209
  • Posts: 12164
Joined: Feb 28, 2010
December 30th, 2011 at 8:33:46 PM permalink
Quote: AZDuffman

That should help, you can't let anti-virus go even a day now. My mother downloaded the "Security Tool" malware and it took me a week to figure how to fix it, and the machine was never right again after. A big piece of advice is after your friend gets it fixed, have him do a very thourough scan to clean it up. System Restore alone will NOT get rid of a virus if it is embedded deep enough, it will just (hopefully) undo damage. But today's viruses are smart and get around that.



One morning (5am) I was awoken by a loud rapid beeping sound coming from downstairs. My virus program was alerting to files of a cheap game CD I had picked up at the store about a month earlier. It beeps for every single file it finds, so it was in the middle of beeping for thousands of times. I ended up uninstalling all the games. It was from sale bin item of like 500 games for $5, most of them written by people where English was a second language too, so I think from one or more foreign countries.
There's no secret. Just know what you're talking about before you open your mouth.
s2dbaker
s2dbaker
  • Threads: 51
  • Posts: 3259
Joined: Jun 10, 2010
December 30th, 2011 at 8:38:31 PM permalink
Quote: HotBlonde

My friend said I had a hidden virus on it. He has remote control of my computer now. I did a system restore and now he is uninstalling my anti virus and installing a new one. Hopefully I won't have this issue again. I was getting really scared.

Sounds like you got Win 7 Security 2012. That's a baddie!! A combination of RKill and MBam will usually get rid of it. Good Luck!!
Someday, joor goin' to see the name of Googie Gomez in lights and joor goin' to say to joorself, "Was that her?" and then joor goin' to answer to joorself, "That was her!" But you know somethin' mister? I was always her yuss nobody knows it! - Googie Gomez
AZDuffman
AZDuffman
  • Threads: 240
  • Posts: 13884
Joined: Nov 2, 2009
December 31st, 2011 at 5:28:17 AM permalink
Quote: rxwine

One morning (5am) I was awoken by a loud rapid beeping sound coming from downstairs. My virus program was alerting to files of a cheap game CD I had picked up at the store about a month earlier. It beeps for every single file it finds, so it was in the middle of beeping for thousands of times. I ended up uninstalling all the games. It was from sale bin item of like 500 games for $5, most of them written by people where English was a second language too, so I think from one or more foreign countries.



Years ago in the Napster era I downloaded a couple hundred songs over lots of time and the computer got slower and slower. I didn't have good virus protection. I backed up all the songs on DVDs. When I uploaded them to the new computer with virus protection it found over a dozen issues, maybe a few dozen. How naive we were.
All animals are equal, but some are more equal than others
Mosca
Mosca
  • Threads: 191
  • Posts: 4140
Joined: Dec 14, 2009
December 31st, 2011 at 6:42:13 AM permalink
I used to be pretty good at fixing that stuff, but nowadays most of it is rootkit. Best course of action if you don't have anyone to help is to identify it using Superantispyware or Malwarebytes, then post to bleepingcomputer.com. Someone will reply with detailed instructions on removal.

Sometimes you have to be pretty ingenious to even get to a removal site; you usually get redirected to a different site if you try searching for "bleepingcomputer". You have to enter it directly into the address bar. And you might have to boot into safe mode with network access first.

Good luck. And nothing against Windows, but we switched to Macs and haven't had any problems in 3 years.
A falling knife has no handle.
Nareed
Nareed
  • Threads: 373
  • Posts: 11413
Joined: Nov 11, 2009
December 31st, 2011 at 6:51:17 AM permalink
Quote: Mosca

Good luck. And nothing against Windows, but we switched to Macs and haven't had any problems in 3 years.



I wondered how long it would take for that "advice." I had a bet going with myself that t would be less than 24 hours. Now I owe myself money. I hope you're happy :)
Donald Trump is a fucking criminal
weaselman
weaselman
  • Threads: 20
  • Posts: 2349
Joined: Jul 11, 2010
December 31st, 2011 at 7:34:07 AM permalink
Quote: Nareed

I wondered how long it would take for that "advice." I had a bet going with myself that t would be less than 24 hours. Now I owe myself money. I hope you're happy :)


Stubbornness is not a trait to write about with pride.
"When two people always agree one of them is unnecessary"
HotBlonde
HotBlonde
  • Threads: 116
  • Posts: 2218
Joined: Feb 8, 2011
December 31st, 2011 at 8:53:45 PM permalink
Quote: s2dbaker

Sounds like you got Win 7 Security 2012. That's a baddie!! A combination of RKill and MBam will usually get rid of it. Good Luck!!

Yeah, but mine was Vista Security 2012.

Quote: Mosca

And you might have to boot into safe mode with network access first.

I went into safe mode and the damn thing STILL popped up!

But all is now well. At least I know what to do next time this happens.
OFFICIALLY and justifiably reclaimed my title as SuperHotBlonde!
Mosca
Mosca
  • Threads: 191
  • Posts: 4140
Joined: Dec 14, 2009
December 31st, 2011 at 10:10:37 PM permalink
Quote: Nareed

I wondered how long it would take for that "advice." I had a bet going with myself that t would be less than 24 hours. Now I owe myself money. I hope you're happy :)



:-)

Notice, though, my advice was different than other snide Mac advice. I started by offering real, useful help; bleepingcomputer.com kicks virus ass! And while I indicated that I am satisfied with my choice, I never wrote, "Get a Mac!" Nor would I! Free world, Windows PCs are cheap and good.

I got the Macs because the kid was going to college and I wouldn't be able to help fix stuff long distance. With the student discount at Macmall the Mac was cost-similar (in the specs suggested). I really like Windows. I even liked Windows Vista. It's not that Mac is better, it's that less malware is written for it, and when you do get something it's easy to fix; find it and drag it to the recycle bin. Otherwise, the only effective difference is which corner you click to move stuff around.
A falling knife has no handle.
RogerKint
RogerKint
  • Threads: 15
  • Posts: 1916
Joined: Dec 5, 2011
December 31st, 2011 at 10:27:09 PM permalink
My advice to Hot Blonde: stop surfing so much porn. If you must at least use protection or your computer could catch an STD.
100% risk of ruin
HotBlonde
HotBlonde
  • Threads: 116
  • Posts: 2218
Joined: Feb 8, 2011
January 1st, 2012 at 12:29:03 PM permalink
I'm actually planning on getting a Mac and am sad that they are so expensive. I'm getting one to use music software equipment on. I'm still planning on using my PC though. I just want to use the Mac for my music stuff since it is industry standard and I am trying to get into engineering and such and would want to practice at home.
OFFICIALLY and justifiably reclaimed my title as SuperHotBlonde!
DorothyGale
DorothyGale
  • Threads: 40
  • Posts: 639
Joined: Nov 23, 2009
January 1st, 2012 at 1:15:07 PM permalink
You have what is known as a "hijack" virus. Those are the toughest ones by far ... the one piece of software I've used that has actually worked is called "hijack this!" Get it here... otherwise, if this doesn't work, it is a struggle.

Don't visit those funny web sites!

--Ms. D.
"Who would have thought a good little girl like you could destroy my beautiful wickedness!"
Nareed
Nareed
  • Threads: 373
  • Posts: 11413
Joined: Nov 11, 2009
January 1st, 2012 at 1:22:59 PM permalink
Quote: HotBlonde

I'm actually planning on getting a Mac and am sad that they are so expensive.



Wait until you're off the pain medication before you make any rash decisions :)
Donald Trump is a fucking criminal
HotBlonde
HotBlonde
  • Threads: 116
  • Posts: 2218
Joined: Feb 8, 2011
January 1st, 2012 at 1:23:47 PM permalink
I'm not sure which website I got it from, it was definitely not from a porn site. The guy who helped me fix it said you could get it from the CNN site. Something in regards to if they have a picture on their website that was hosted somewhere else and it gets infected or something like that.
OFFICIALLY and justifiably reclaimed my title as SuperHotBlonde!
Nareed
Nareed
  • Threads: 373
  • Posts: 11413
Joined: Nov 11, 2009
January 1st, 2012 at 1:32:46 PM permalink
Quote: HotBlonde

I'm not sure which website I got it from, it was definitely not from a porn site. The guy who helped me fix it said you could get it from the CNN site. Something in regards to if they have a picture on their website that was hosted somewhere else and it gets infected or something like that.



It is hard to say.

But, are you in the habit of opening file attachments friends or acquaintances send you by email? Those are very dangerous, as they get passed and relayed by thousands of PCs. I never open those, unless they're work related.
Donald Trump is a fucking criminal
HotBlonde
HotBlonde
  • Threads: 116
  • Posts: 2218
Joined: Feb 8, 2011
January 1st, 2012 at 1:35:02 PM permalink
Quote: Nareed

But, are you in the habit of opening file attachments friends or acquaintances send you by email? Those are very dangerous, as they get passed and relayed by thousands of PCs. I never open those, unless they're work related.

No, and I'm very careful most of the time to not even open an email that looks suspicious, I just "spam" it.
OFFICIALLY and justifiably reclaimed my title as SuperHotBlonde!
SOOPOO
SOOPOO 
  • Threads: 121
  • Posts: 10940
Joined: Aug 8, 2010
March 24th, 2012 at 5:39:46 AM permalink
I had the same thing. My son walked me through 'restoring' my computer by having it revert to a time BEFORE I noticed the malware. No problems since.
  • Jump to: