Unintended consequences
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30 members have voted
January 20th, 2012 at 4:34:03 PM
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Grrr...
So watching Roulette tonight (see what you did, Bob?;)), I see a gent place a $1 split for both 1/2 and 2/3. The spin comes and the 3 hits. The dealer marks it, but then pays the gent $34 ($17 for the correct 2/3 split and $17 for the incorrect 1/2 split).
This guy has had more than $100 in front of him for most of my watch, and has been playing for more than 2 hours. I don't want to bother him, but I must contact TG because of the error. I do so and pray they'll just let him go, after all, what's $18 to a guy that's been playing for hours and probably will do so until he's cashed out? Sure enough, right after I notify, TG goes over and gets the $18 back. Fortunately, after what appeared to be light disagreement, the guy pays up and remains on table. But I see him griping to three other guys, all who have likewise been at the table +1 hour and have nearly 30 barrels in front of them together. 10 minutes later, the guy takes his ~$100 and beats feet.
So what would you have done? From either a player or casino perspective, what do you think the right move should have been?
Multi-vote poll, by the way
So watching Roulette tonight (see what you did, Bob?;)), I see a gent place a $1 split for both 1/2 and 2/3. The spin comes and the 3 hits. The dealer marks it, but then pays the gent $34 ($17 for the correct 2/3 split and $17 for the incorrect 1/2 split).
This guy has had more than $100 in front of him for most of my watch, and has been playing for more than 2 hours. I don't want to bother him, but I must contact TG because of the error. I do so and pray they'll just let him go, after all, what's $18 to a guy that's been playing for hours and probably will do so until he's cashed out? Sure enough, right after I notify, TG goes over and gets the $18 back. Fortunately, after what appeared to be light disagreement, the guy pays up and remains on table. But I see him griping to three other guys, all who have likewise been at the table +1 hour and have nearly 30 barrels in front of them together. 10 minutes later, the guy takes his ~$100 and beats feet.
So what would you have done? From either a player or casino perspective, what do you think the right move should have been?
Multi-vote poll, by the way
The opinions of this moderator are for entertainment purposes only.
January 20th, 2012 at 4:58:55 PM
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I suggest a unique solution.
Take the payout in question and make it a free play wager of the player's choice (even money).
If the bet wins, the player gets the chips back, but does not get paid the win amount.
If the bet loses, the casino takes the chips.
Take the payout in question and make it a free play wager of the player's choice (even money).
If the bet wins, the player gets the chips back, but does not get paid the win amount.
If the bet loses, the casino takes the chips.
Always borrow money from a pessimist; They don't expect to get paid back !
Be yourself and speak your thoughts. Those who matter won't mind, and those that mind, don't matter!
January 20th, 2012 at 5:03:17 PM
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deleted
DUHHIIIIIIIII HEARD THAT!
January 20th, 2012 at 5:04:22 PM
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Couldn't you have let it go and not called the pit? That seems like the best solution for a measly $18. I completely agree that the money was owed, but there's something to be said for customer relations.
Many people, especially ignorant people, want to punish you for speaking the truth. - Mahatma Ghandi
January 20th, 2012 at 5:11:28 PM
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Quote: 1BBCouldn't you have let it go and not called the pit? That seems like the best solution for a measly $18. I completely agree that the money was owed, but there's something to be said for customer relations.
I can't see this being a good idea... it's his job to say when there's a problem, and someone else's to decide if it needs resolution. At what point does he make the call? $25? $50? For a new face? For a guy he knows is a hit and run? etc...
I think the casino's best plan right here is to do nothing but observe more closely. The dealer may require more training. Or there maybe something more going on. I wouldn't ask for the invalid winnings back (but I can see why they did).
If he's that small stakes, losing his business for the day (week?) might not matter.
I do like the "toss yah for it" idea though.
"Then you can admire the real gambler, who has neither eaten, slept, thought nor lived, he has so smarted under the scourge of his martingale, so suffered on the rack of his desire for a coup at trente-et-quarante" - Honore de Balzac, 1829
January 20th, 2012 at 5:17:34 PM
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You should have waited till the guy colored
up. If you took all his money before he colored up,
you got the $18 back already. The way they did
it, he left with money and he left pissed off. Good
job, not..
If the dolly is sitting on number 3, why would the
dealer pay on number 1 or 2. Thats ridiculous. I'd
worry more about the dealer than some schlub
getting away with a lousy 18 bucks.
up. If you took all his money before he colored up,
you got the $18 back already. The way they did
it, he left with money and he left pissed off. Good
job, not..
If the dolly is sitting on number 3, why would the
dealer pay on number 1 or 2. Thats ridiculous. I'd
worry more about the dealer than some schlub
getting away with a lousy 18 bucks.
"It's not called gambling if the math is on your side."
January 20th, 2012 at 5:21:46 PM
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It seems like this guy was providing good action.
The house Letting it go with a "Fine, will give you this, sir" is a good PR move. Player will think: "I was actually in error, but they gave it to me. Next time I won't need to take it, come to think about it..." It'll create good will, and train people to work with floor decisions that were not in their favor.
Or say to the customer, "We have to go with the real result that happened, but for the inconvenience here's a good comp."
You want to:
1. Keep them coming back - because you're the "good guys."
2. Also get the players acclimated to actually playing by the house rules, and honey works better than vinegar.
3. players who are jerks about floor decisions and cannot be accomodated are no losses.
Don't wait until he colors up, as it is important to address issues as they happen, and avoid the appearance of one decision while later imposing a punitive decision.
The house Letting it go with a "Fine, will give you this, sir" is a good PR move. Player will think: "I was actually in error, but they gave it to me. Next time I won't need to take it, come to think about it..." It'll create good will, and train people to work with floor decisions that were not in their favor.
Or say to the customer, "We have to go with the real result that happened, but for the inconvenience here's a good comp."
You want to:
1. Keep them coming back - because you're the "good guys."
2. Also get the players acclimated to actually playing by the house rules, and honey works better than vinegar.
3. players who are jerks about floor decisions and cannot be accomodated are no losses.
Don't wait until he colors up, as it is important to address issues as they happen, and avoid the appearance of one decision while later imposing a punitive decision.
Beware of all enterprises that require new clothes - Henry David Thoreau. Like Dealers' uniforms - Dan.
January 20th, 2012 at 5:41:19 PM
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Quote: 1BBCouldn't you have let it go and not called the pit? That seems like the best solution for a measly $18. I completely agree that the money was owed, but there's something to be said for customer relations.
What thecesspit said. Sure I could let it go. I could let anything go, probably. But if your not going to do your best, why do it at all, you know? Doing things half assed is a bad habit that's too easy for me to fall into. In the end, I just report it. What happens isn't my call. I was just curious how people felt, and since I imagine there might be someone here that works somewhere out there, maybe this will influence change. If not, it's conversation =)
Quote: EvenBobIf the dolly is sitting on number 3, why would the
dealer pay on number 1 or 2. Thats ridiculous. I'd
worry more about the dealer than some schlub
getting away with a lousy 18 bucks.
Dunno. There was also a Line bet for the 1/2/3, must not have been paying attention and clumped the Line and 2 Splits all together. Couldn't tell ya. But she's a long time dealer, not a problem as far as problem dealers go. Just human.
The opinions of this moderator are for entertainment purposes only.
January 20th, 2012 at 6:16:22 PM
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He and his friends are not shot takers. He received a dealer's mis-pay and probably never realized it.
If you call, roulette will know you've been watching. Probably better for surveillance to just clam up and not reveal they are watching.
If you do get involved... I'd let Pit make the decision. If I were the Pit I'd let it go because otherwise the players will go.
He will be tipping more than that amount.
If you call, roulette will know you've been watching. Probably better for surveillance to just clam up and not reveal they are watching.
If you do get involved... I'd let Pit make the decision. If I were the Pit I'd let it go because otherwise the players will go.
He will be tipping more than that amount.
January 20th, 2012 at 6:21:52 PM
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Quote: FleaStiffIf you call, roulette will know you've been watching. Probably better for surveillance to just clam up and not reveal they are watching.
Really? I'd think by pointing out stuff, it gives the impression we're ALWAYS watching. Seems more of a deterrent.
The opinions of this moderator are for entertainment purposes only.
January 21st, 2012 at 5:37:22 AM
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I completely agree that Face should do his job. I was just wondering if he had other options besides calling the pit immediately. If the point is to keep the dealer sharp, she could have been spoken to at a later time instead of stopping the game and annoying all the players. If the point was to retrieve the $18, then the casino while 100% correct should look at the bigger picture.
Face, is your employer okay with you posting on this forum or have they never mentioned it?
Face, is your employer okay with you posting on this forum or have they never mentioned it?
Many people, especially ignorant people, want to punish you for speaking the truth. - Mahatma Ghandi
January 21st, 2012 at 6:04:01 AM
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I am obviously late to the party...do you work surveillance? And just what is TG?
January 21st, 2012 at 6:38:18 AM
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Yes, Face works in game protection. TG is table games. I too have to take a minute to figure out some of the abbreviations.
Many people, especially ignorant people, want to punish you for speaking the truth. - Mahatma Ghandi
January 21st, 2012 at 6:43:28 AM
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TG Table Games.... Table Games pit.
The purpose should not be to get that lousy 18 dollars back or atleast not to get it back in an offensive and heavy-handed manner.
Making some feel uncomfortable and having them take up their marbles and go home is not good Game Protection because in the end all that remains is the game, but there are no players.
If surveillance calls on an 18 dollar over pay... the croupier knows not to signal his confederate for the upcoming 2,000 dollar overpay. So all the roulette people have to do is some minor flub and if they don't get a call from the Eye in the Sky then they can feel confident that Eye is pointed elsewhere. Sometimes its best for the Eye to just keep silent and let minor things go by.
You raise a squawk about 18 dollars, some otherwise happy players leave ... what has been gained?
Those players were going to lose far more that 18 dollars if they stay. So I'd just note it and build the file but don't call down or anything. Now an 18 dollar overpay on a guy betting five dollars is different. The casino doesn't much care if a five dollar player picks up his marbles and leaves in a huff because of some heavy handed treatment.
The purpose should not be to get that lousy 18 dollars back or atleast not to get it back in an offensive and heavy-handed manner.
Making some feel uncomfortable and having them take up their marbles and go home is not good Game Protection because in the end all that remains is the game, but there are no players.
If surveillance calls on an 18 dollar over pay... the croupier knows not to signal his confederate for the upcoming 2,000 dollar overpay. So all the roulette people have to do is some minor flub and if they don't get a call from the Eye in the Sky then they can feel confident that Eye is pointed elsewhere. Sometimes its best for the Eye to just keep silent and let minor things go by.
You raise a squawk about 18 dollars, some otherwise happy players leave ... what has been gained?
Those players were going to lose far more that 18 dollars if they stay. So I'd just note it and build the file but don't call down or anything. Now an 18 dollar overpay on a guy betting five dollars is different. The casino doesn't much care if a five dollar player picks up his marbles and leaves in a huff because of some heavy handed treatment.
January 21st, 2012 at 6:58:35 AM
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TG?
I believe in a sort of "NFL Instant Replay" rule where after the next play comes either side is out of luck. Notify the chain of command so the error can be corrected and move on. Unless the player is visibly trying to confuse the house individually or as a verbvally abusing flim-flam team let it go. You know you are going get the money back, and quickly on roulette.
At your same house I was playing craps last year and second base forgot to pick up my losing DP bet. Boxchick looked as though she noticed but was not 100% sure. Next roll same bet, same result of a loss. This time she just correctly told the dealer to pick up the bet. It was a $10 table so end of story there. I could tell the deler was new but I wasn't tring to play him. In my mind it was the casino gods evening things up for the dealer who busted after hitting 18 earlier and the pit still taking the bets earlier that day--which I didn't beef about.
Boxchick did give me a look of "you got your free bet but now I am watching so don't expect another."
Moral of the story--let small, single bet mistakes go. Casino will lose more by being petty.
I believe in a sort of "NFL Instant Replay" rule where after the next play comes either side is out of luck. Notify the chain of command so the error can be corrected and move on. Unless the player is visibly trying to confuse the house individually or as a verbvally abusing flim-flam team let it go. You know you are going get the money back, and quickly on roulette.
At your same house I was playing craps last year and second base forgot to pick up my losing DP bet. Boxchick looked as though she noticed but was not 100% sure. Next roll same bet, same result of a loss. This time she just correctly told the dealer to pick up the bet. It was a $10 table so end of story there. I could tell the deler was new but I wasn't tring to play him. In my mind it was the casino gods evening things up for the dealer who busted after hitting 18 earlier and the pit still taking the bets earlier that day--which I didn't beef about.
Boxchick did give me a look of "you got your free bet but now I am watching so don't expect another."
Moral of the story--let small, single bet mistakes go. Casino will lose more by being petty.
All animals are equal, but some are more equal than others
January 21st, 2012 at 7:04:35 AM
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You absolutely did the right thing by alerting the floor. To "let it go" could have cost you your job - or at least a wrtie up of your own.
However, when you called, did you also remind them that the payer has been there a couple hours, betting at a particular level, and had 4 friends with him?
That info may influence the floor, but only if they are aware.
This can be applied whether the error was $5, $18, or $5,000. Nobody needs to make any decision about where the "line" is, or what type of customer he is.
---
On a related note, if the player had refused without further proof, how easy would it have been to show him the video?
Quite frankly, if it were me, even if I was offered the option Raleigh suggests, I'd want to see the video.
Not so much because I'm trying to get one over, but because I'd probably be truly clueless.
However, when you called, did you also remind them that the payer has been there a couple hours, betting at a particular level, and had 4 friends with him?
That info may influence the floor, but only if they are aware.
I like this solution the best.Quote: RaleighCrapsI suggest a unique solution.
Take the payout in question and make it a free play wager of the player's choice (even money).
If the bet wins, the player gets the chips back, but does not get paid the win amount.
If the bet loses, the casino takes the chips.
This can be applied whether the error was $5, $18, or $5,000. Nobody needs to make any decision about where the "line" is, or what type of customer he is.
---
On a related note, if the player had refused without further proof, how easy would it have been to show him the video?
Quite frankly, if it were me, even if I was offered the option Raleigh suggests, I'd want to see the video.
Not so much because I'm trying to get one over, but because I'd probably be truly clueless.
I invented a few casino games. Info:
http://www.DaveMillerGaming.com/ —————————————————————————————————————
Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁
January 21st, 2012 at 7:19:31 AM
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Quote: thecesspitit's (the player's) job to say when there's a problem, and someone else's to decide if it needs resolution
His job? For how much an hour? Why isn't it the croupier's job to pay it out right the first time and let the House, for the sake of good relations, take it on the chin? If getting the payout right is so important, why is a dealer free to fuck up? Let the overpay come out of the croupier's tips or wages, or write him up! When sees the cost to him of making his mistake, he'll either stop making mistakes, or just stop dealing and take up botany!
January 21st, 2012 at 7:49:35 AM
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>However, when you called, did you also remind them that the player has been there a couple hours,
> betting at a particular level, and had 4 friends with him?
That is the Pit Boss's responsibility. Surveillance might have been watching other things during that time and might not know all that, but even if surveillance did know it, it is still the Pit's job to make that decision.
>On a related note, if the player had refused without further proof, how easy would it have been to show him the video?
I don't think they ever show the player the video tape... they report what it contains but they never show it to a player even if no one else is playing at the time.
Some players react negatively to minor mistakes. One whale reacted negatively to a floorperson undoing a commission that had been charged on his PLAYERS hand win.
I don't think the Gaming Commission types like a bet being openly made on a live game but not paid properly. If their agents see something like that happening, they don't want to start hearing stories about undoing a past mistake. They don't want to see it happening. If its booked, you pay it... properly!
>but because I'd probably be truly clueless.
Many players are particularly after a few drinks that is why a floor person should avoid arguments.
> betting at a particular level, and had 4 friends with him?
That is the Pit Boss's responsibility. Surveillance might have been watching other things during that time and might not know all that, but even if surveillance did know it, it is still the Pit's job to make that decision.
>On a related note, if the player had refused without further proof, how easy would it have been to show him the video?
I don't think they ever show the player the video tape... they report what it contains but they never show it to a player even if no one else is playing at the time.
Some players react negatively to minor mistakes. One whale reacted negatively to a floorperson undoing a commission that had been charged on his PLAYERS hand win.
I don't think the Gaming Commission types like a bet being openly made on a live game but not paid properly. If their agents see something like that happening, they don't want to start hearing stories about undoing a past mistake. They don't want to see it happening. If its booked, you pay it... properly!
>but because I'd probably be truly clueless.
Many players are particularly after a few drinks that is why a floor person should avoid arguments.
January 21st, 2012 at 8:04:26 AM
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Well, they'd have issues if they tried to extract money from me without showing me the video.Quote: FleaStiff>On a related note, if the player had refused without further proof, how easy would it have been to show him the video?
I don't think they ever show the player the video tape... they report what it contains but they never show it to a player even if no one else is playing at the time.
I invented a few casino games. Info:
http://www.DaveMillerGaming.com/ —————————————————————————————————————
Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁
January 21st, 2012 at 9:35:35 AM
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If the pit or the floor supervisor somehow realized that an overpayment was made for an earlier spin, I sure that they would use their judgement whether or not to request the overpayment back. But once the eye in the sky (SGA) gets involved, it is a completely different situation. Since they have been notified of a mistake, they believe that they must take action and correct the mistake. The last thing the pit/supervisor wants to hear is that SGA called them about a mistake and they took no action.
new motto for the left: “I don't know if I received bad information, but I think I suspected there was more than there actually was,” (John Brennan Mar 25, 2019)
January 21st, 2012 at 9:52:28 AM
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You can call for a Gaming Agent and if its more than 500 there will indeed be one of those armed but plainclothes agents showing up. He will watch the tape. If thats not good enough then the casino will probably back down from the 18.00 but ask that you leave. It all depends.
The Eye in the Sky often makes a pain of themselves and sometimes don't even get it straight as to what game is being played on a certain table. Some of those monitor-stareing boobs were flipping burgers not too long before.
The Eye in the Sky often makes a pain of themselves and sometimes don't even get it straight as to what game is being played on a certain table. Some of those monitor-stareing boobs were flipping burgers not too long before.
January 21st, 2012 at 10:53:40 AM
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Quote: Face
Dunno. There was also a Line bet for the 1/2/3, must not have been paying attention and clumped the Line and 2 Splits all together. Couldn't tell ya. But she's a long time dealer, not a problem as far as problem dealers go. Just human.
I'm a little confused here. Was the line bet for the 1/2/3 made by the same player who was overpaid $18. if so, then the overpayment was only $6.
P.S. A bet that covers 3 numbers is a "street" bet, a "line" bet covers either 5 (top line) or 6 numbers.
new motto for the left: “I don't know if I received bad information, but I think I suspected there was more than there actually was,” (John Brennan Mar 25, 2019)
January 21st, 2012 at 12:10:44 PM
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Quote: 1BBFace, is your employer okay with you posting on this forum or have they never mentioned it?
My superior is also a poster here. I suppose if someone really wanted to string me up I might get hassled a bit, but I haven't crossed the line, so to speak.
Quote: DJTeddyBearOn a related note, if the player had refused without further proof, how easy would it have been to show him the video?
Next to impossible. Only the high management, police and state boys get in here. For someone lower to see, it'd have to be something that went to court where video is supplied as evidence.
Quote: FleaswatterI'm a little confused here. Was the line bet for the 1/2/3 made by the same player who was overpaid $18. if so, then the overpayment was only $6.
P.S. A bet that covers 3 numbers is a "street" bet, a "line" bet covers either 5 (top line) or 6 numbers.
No, the guy only had the 1/2 and 2/3, the street (thanks) was someone else. I quintuple check stuff like this and have other people double me, nothing feels worse than making a mistake in these cases.
The opinions of this moderator are for entertainment purposes only.
January 21st, 2012 at 12:13:57 PM
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Quote: The Cesspit
it's (the player's) job to say when there's a problem, and someone else's to decide if it needs resolution
Quote: NowTheSerpentHis job? For how much an hour? Why isn't it the croupier's job to pay it out right the first time and let the House, for the sake of good relations, take it on the chin? If getting the payout right is so important, why is a dealer free to fuck up? Let the overpay come out of the croupier's tips or wages, or write him up! When sees the cost to him of making his mistake, he'll either stop making mistakes, or just stop dealing and take up botany!
I don't know why you've replaced (the player's job) in my quote with what I originally wrote which was to do with Face, the eye in the sky. Whose job it IS to say there's a problem.
Maybe you misunderstood what I wrote. Maybe I wrote it badly.
"Then you can admire the real gambler, who has neither eaten, slept, thought nor lived, he has so smarted under the scourge of his martingale, so suffered on the rack of his desire for a coup at trente-et-quarante" - Honore de Balzac, 1829
January 21st, 2012 at 2:28:21 PM
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Quote: FleaStiffSome of those monitor-stareing boobs were flipping burgers not too long before.
So is surveillance a career move up, or are they
just treading water.
"It's not called gambling if the math is on your side."
January 21st, 2012 at 2:42:22 PM
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Amazon, along with most other good retailers, has a rule to always honor their price mistake. If they mistakenly advertise an ipad2 for $6.99 instead of $699.99, everyone, who manages to place an order before they notice and correct it, will get an ipad for 7 bucks. God only knows why they do that - surely, noone decides to shop amazon instead of best buy because of this rule. But still, when asked to name a retailer that treats their customers good, amazon is what comes to mind, that's their image.
Likewise, when thinking about a business, that is the greediest, and most hostile to their customers, casino is my first choice.
If this happened to me, I would just give the whole $34 win back to them (I can easily afford it. It's too ha that they can't), and then leave.
Likewise, when thinking about a business, that is the greediest, and most hostile to their customers, casino is my first choice.
If this happened to me, I would just give the whole $34 win back to them (I can easily afford it. It's too ha that they can't), and then leave.
"When two people always agree one of them is unnecessary"
January 21st, 2012 at 3:18:23 PM
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Quote: weaselmanLikewise, when thinking about a business, that is the greediest, and most hostile to their customers, casino is my first choice.
Without a doubt. I was reading an article this
week by a former casino exec (no, I'm not
going to link to every fricking thing I read) who
was scoffing at the 'casinos are entertainment
venues' mantra. He said casinos want to win,
and players want to win, and there's nothing
entertaining about getting a two face card 20
in BJ, and having the dealer get a 5 card 21.
My problem is, I remember the days when casinos
weren't so player oriented, like they are now.
If there were casino hosts, I never saw them or even
heard of them. The dealers were mostly white men,
a few women and no Asians at all. The suits were
grim faced and never smiled, nor did we expect
them to. No players cards, if you wanted a comp you
asked the pit for one. They'd look up your play, write
the comp, never smile, never say a word most of the
time. It wasn't a hostile environment, but it certainly
wasn't friendly either. It was business, and everybody
treated it that way. So when things started to change
in the 80's and 90's, I didn't change along with it.
The casinos said, hey, we're different now, we're happy
you're here and want you to know it. We love winners,
we hope you all go home happy winners.
UhHuh, sure you do..
"It's not called gambling if the math is on your side."
January 21st, 2012 at 4:15:03 PM
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Quote: FaceNext to impossible. Only the high management, police and state boys get in here. For someone lower to see, it'd have to be something that went to court where video is supplied as evidence.Quote: DJTeddyBearOn a related note, if the player had refused without further proof, how easy would it have been to show him the video?
That's not what I meant. I know there's no way anyone is getting in the surveillance room.
I figure it shouldn't be too much trouble to put a clip on a flash drive, bring it out to the pit, and show the video on a PC there.
I invented a few casino games. Info:
http://www.DaveMillerGaming.com/ —————————————————————————————————————
Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁
January 21st, 2012 at 5:16:10 PM
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If I was a player at the table and caught the overpay I would keep my mouth shut. I haven't got a problem when one of the staff however catches the overpayment and acts on it. It's their job, and I have no issue when a person does their job. Having said that I do have a serious question.
Suppose I am that player. I am overpaid $17 (not sure why you said he was overpaid $18 if he was paid $34 and entitled to $17) and I look down at my bigger win and decide to tip a little more generously BASED on that win and I tip the dealer 10 or 15 dollars. A spin or two later the pit comes by and says "Sir we overpaid you $17 dollars, please return the money" I'm pretty sure the next words out of my mouth would be, "I had a big win and I tipped generously, am I entitled to my tip back for that spin if that is the spin you are referring to?"
So could I get that tip back to help pay back the casino? And suppose I said it a little different. Suppose I took that entire $17 dollars and passed it back to the dealer and the dealer took it as a tip. Then what? Is the casino going to demand the money from the chips in front of me?
Suppose I am that player. I am overpaid $17 (not sure why you said he was overpaid $18 if he was paid $34 and entitled to $17) and I look down at my bigger win and decide to tip a little more generously BASED on that win and I tip the dealer 10 or 15 dollars. A spin or two later the pit comes by and says "Sir we overpaid you $17 dollars, please return the money" I'm pretty sure the next words out of my mouth would be, "I had a big win and I tipped generously, am I entitled to my tip back for that spin if that is the spin you are referring to?"
So could I get that tip back to help pay back the casino? And suppose I said it a little different. Suppose I took that entire $17 dollars and passed it back to the dealer and the dealer took it as a tip. Then what? Is the casino going to demand the money from the chips in front of me?
January 21st, 2012 at 5:28:30 PM
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Quote: DJTeddyBearThat's not what I meant. I know there's no way anyone is getting in the surveillance room.
I figure it shouldn't be too much trouble to put a clip on a flash drive, bring it out to the pit, and show the video on a PC there.
Still no. Nothing leaves the office without a big procedure. Even when we supply photo's, say a guy got kicked for the night, there's a big dance and the pic has to be doctored to crop out time, camera number, zoomed in on face so you can't tell where it comes from,...it's a process. There's no chance a player would see coverage outside of court.
Quote: MarieBicurie(not sure why you said he was overpaid $18 if he was paid $34 and entitled to $17)
$17 for the payout and the $1 for the original wager they left up ;)
I have NO idea what they would do in your scenario. I would think they would let it go, but then again, I thought they would have let my original scenario go.
The opinions of this moderator are for entertainment purposes only.
January 21st, 2012 at 6:44:57 PM
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To me this just sounds like not the greatest customer service. This is a decision that casino needs to make at the upper levels. I've seen a few number of wrong payouts or bad deals and in most cases the advantage is given to the player.
I don't really think the casino is wrong for getting the money back. I have no idea where this casino is located, but for my argument I'll assume vegas. If this was me, the odds are very good that I just try out other casinos the next time I play roulette. I know I'm coming in to lose money at your casino and you have indicated to me that you will nickel and dime me on the tables. So if the choice is turn left at the light to go to Casino #1, or right to go to casino #2, I'm more likely to head to the one I didn't have a bad experience at.
When something gets screwed up at a restaurant, the last thing they do is something that is going to harm me. It would be nice if some level(most likely the pit manager) has some leeway in handling something like this. Maybe they do and just didn't want to.
I don't really think the casino is wrong for getting the money back. I have no idea where this casino is located, but for my argument I'll assume vegas. If this was me, the odds are very good that I just try out other casinos the next time I play roulette. I know I'm coming in to lose money at your casino and you have indicated to me that you will nickel and dime me on the tables. So if the choice is turn left at the light to go to Casino #1, or right to go to casino #2, I'm more likely to head to the one I didn't have a bad experience at.
When something gets screwed up at a restaurant, the last thing they do is something that is going to harm me. It would be nice if some level(most likely the pit manager) has some leeway in handling something like this. Maybe they do and just didn't want to.
