Wizard
Administrator
Wizard 
Joined: Oct 14, 2009
  • Threads: 1343
  • Posts: 22221
February 12th, 2020 at 9:01:55 PM permalink
Here is the letter.

It's not whether you win or lose; it's whether or not you had a good bet.
onenickelmiracle
onenickelmiracle
Joined: Jan 26, 2012
  • Threads: 209
  • Posts: 8000
Thanks for this post from:
odiousgambit
February 12th, 2020 at 9:39:21 PM permalink
Quote: Wizard

Here is the letter.





They don't deserve you. That's a sh+++ @@@ed nothing of an apology and an empty promise things will be better.
In the land of the blind, the man with one eye is the care taker. Hold my beer.
OnceDear
Administrator
OnceDear
Joined: Jun 1, 2014
  • Threads: 45
  • Posts: 4509
Thanks for this post from:
Mintyodiousgambit
February 12th, 2020 at 11:40:40 PM permalink
Quote: Wizard

Here is the letter.

Awesome. ZERO reference to any of the points you raised. Could not have been less caring or sincere.
Take care out there. Spare a thought for the newly poor who were happy in their world just a few days ago, but whose whole way of life just collapsed..
Minty
Minty
Joined: Jan 23, 2015
  • Threads: 7
  • Posts: 530
Thanks for this post from:
odiousgambit
February 13th, 2020 at 2:21:55 AM permalink
Quote: Wizard

Here is the letter.



That's about as general as they could have been. Must have taken them a long time to access their templates and have that pasted.
"Just because I'm not doing anything illegal, doesn't mean I won't have to defend myself someday." -Chip Reese
Wizard
Administrator
Wizard 
Joined: Oct 14, 2009
  • Threads: 1343
  • Posts: 22221
February 13th, 2020 at 2:53:27 AM permalink
Quote: Minty

That's about as general as they could have been. Must have taken them a long time to access their templates and have that pasted.



Yet it took 11 days for the response, although that counts two ways "in the mail" between Vegas and Laughlin.
It's not whether you win or lose; it's whether or not you had a good bet.
darkoz
darkoz
Joined: Dec 22, 2009
  • Threads: 237
  • Posts: 7249
Thanks for this post from:
odiousgambit
February 13th, 2020 at 3:11:46 AM permalink
Quote: Wizard

Yet it took 11 days for the response, although that counts two ways "in the mail" between Vegas and Laughlin.



It was probably opened by a "mail clerk" who then directed it to the complaints slush pile where a complaints employee grabbed the form letter, added your address and sent it off.

I doubt anyone important even knows you sent it
For Whom the bus tolls; The bus tolls for thee
billryan
billryan
Joined: Nov 2, 2009
  • Threads: 175
  • Posts: 9729
February 13th, 2020 at 7:10:35 AM permalink
I'd be pissed. I would send that letter to Don Laughlin.with a huge WTF written on it.
Somebody dropped the ball.
Starburger
Starburger
Joined: Dec 26, 2019
  • Threads: 1
  • Posts: 9
May 22nd, 2020 at 2:32:56 PM permalink
That letter is the one of the most generic responses I have ever seen. It didn't even address your specific concerns. It's beyond insulting and condescending. I like that you showed the name of the Staff Member and her Title and hopefully Don Laughlin will give you a real response and real Compensation when they open.
Starburger
Starburger
Joined: Dec 26, 2019
  • Threads: 1
  • Posts: 9
October 10th, 2020 at 7:20:56 AM permalink
Were you ever able to get a real answer/settlement for the horrible stay you had at Riverside Casino?
Wizard
Administrator
Wizard 
Joined: Oct 14, 2009
  • Threads: 1343
  • Posts: 22221
October 10th, 2020 at 7:29:08 AM permalink
Quote: Starburger

Were you ever able to get a real answer/settlement for the horrible stay you had at Riverside Casino?



Nope. Nothing further happened after the letter I posted above.
It's not whether you win or lose; it's whether or not you had a good bet.

  • Jump to: