RESOLVED - Bovada Trying To Rip Off My Winning Bet, Help?

All information FWIW. I met the guy who owns/operates Bovada in London in February. I came away with a strongly positive impression of him, and he's vouched for not just by Mike S, but by several other folks we know in common. I also have been playing at Bovada for 6-8 months, both the poker and the casino site, and have had no problems with them in any direction. I am very pleased but not surprised Zuga was successful in getting a good resolution, because it fits with my experience with them to date.

Thanks again, Zuga, for interceding, and congrats, Romes, on persisting until you were made whole. I think, despite the cynicism expressed in this thread, that there are entities out there who can make a dollar on online gaming without screwing people, especially considering their overhead is so low compared to B&M places. And in my experience, Bovada has been one of them.

Quote: beachbumbabs

especially considering their overhead is so low compared to B&M places.

I might disagree with that if you consider all the factors. but ill save my arguments for in person.

I'm sure people are shocked I could possibly believe that. But remember how online casinos get 90% of their business. The Woo didn't get purchased for that much for the hell of it.

Quote: Romes

I can confirm the funds are in my account, however since they have a "one payout a month, or $50 fee" I'll have to wait until January to attempt to cash the funds out. I appreciate Zuga's help, and the help of the rep he was in contact with. I do believe they were assisting because it's the right thing to do, but of course doing the right thing is going to have good PR as an outcome, as it should.

I have zero issues with putting RESOLVED in front of the thread title, because it is in fact resolved (so long as for some reason in the next 14 days the funds don't disappear from my account - but then I'll be sure to let everyone know).

I also don't think this was 'dragged out.' This was exactly what I expected, or even slightly faster than expected. Having been a member of a LOT of online sites for nearly a decade I understand that things move slowly... An e-mail here (24 hours to process), a phone call there (24 hours to process), the weekend, etc. I feel like from the time Zuga got involved, this issue had a turn around time quicker than I personally expected.

Once again, thank you Zuga.

That's all well and fine.

Now the question is what are they doing to fix this problem. What about all the people in the future especially people who don't push the issue. Will they implement a timestamp or whatever to show when the play actually starts. Will they make sure no bets can be made "after the fact"?

Will you continue to use live betting now? or is the gig up?