AxelWolf
AxelWolf
Joined: Oct 10, 2012
  • Threads: 125
  • Posts: 16032
August 27th, 2014 at 9:30:56 PM permalink
Quote: EvenBob

So you're flagged in their system already and
he wants you to know they are aware of what
your rep is at other casinos?

Flagged as what?
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
Ahigh
Ahigh
Joined: May 19, 2010
  • Threads: 86
  • Posts: 5110
August 27th, 2014 at 10:09:36 PM permalink
Quote: EvenBob

So you're flagged in their system already and
he wants you to know they are aware of what
your rep is at other casinos?



He was 100% service and made me feel like a somebody.

Yesterday at my #1 casino Silverton I was denied a food comp by Vince when asking to treat Steve to Johnny rockets and I felt like a nobody.

I will go back to SLS. They are doing great IMO entertaining me.
EvenBob
EvenBob
Joined: Jul 18, 2010
  • Threads: 418
  • Posts: 22689
August 27th, 2014 at 11:16:27 PM permalink
Quote: Ahigh

He was 100% service and made me feel like a somebody.
.



When you're flagged in the system, you are are
a 'somebody' for sure. In Vegas, that can have
several meanings.
"It's not enough to succeed, your friends must fail." Gore Vidal
Ahigh
Ahigh
Joined: May 19, 2010
  • Threads: 86
  • Posts: 5110
August 27th, 2014 at 11:24:56 PM permalink
Quote: EvenBob

When you're flagged in the system, you are are
a 'somebody' for sure. In Vegas, that can have
several meanings.



He reads the forum here is all, Bob. Nobody had a single problem.
AxelWolf
AxelWolf
Joined: Oct 10, 2012
  • Threads: 125
  • Posts: 16032
August 27th, 2014 at 11:33:12 PM permalink
Quote: EvenBob

When you're flagged in the system, you are are
a 'somebody' for sure. In Vegas, that can have
several meanings.

I would think they know who he is from the DI stuff, I doubt they care about that. They know he spends money, they are willing to take it. I have a feeling they know he has a reputation of being controversial and possibly confrontational regarding staff/rules and they have him on a short leash.

This guy was letting him know, he knew his reputation.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
EvenBob
EvenBob
Joined: Jul 18, 2010
  • Threads: 418
  • Posts: 22689
August 28th, 2014 at 12:28:29 AM permalink
Quote: AxelWolf

This guy was letting him know, he knew his reputation.



You mean it wasn't his movie star status in
the craps community? Dang, that was my
guess..
"It's not enough to succeed, your friends must fail." Gore Vidal
chickenman
chickenman
Joined: Nov 1, 2009
  • Threads: 3
  • Posts: 997
August 28th, 2014 at 1:10:28 AM permalink
Quote: AxelWolf

Can I short your company?

LOL
Tomspur
Tomspur
Joined: Jul 12, 2013
  • Threads: 28
  • Posts: 2019
August 28th, 2014 at 6:16:01 AM permalink
Quote: AxelWolf

I would think they know who he is from the DI stuff, I doubt they care about that. They know he spends money, they are willing to take it. I have a feeling they know he has a reputation of being controversial and possibly confrontational regarding staff/rules and they have him on a short leash.

This guy was letting him know, he knew his reputation.



Yes I know who he is but I treat all the customers the same, fairly and with dignity......and I will continue to do so!

The fact that AHigh or anybody else posts on here doesn't mean they don't deserve to be treated well until they try some funny business but so far.....absolutely no funny business from AHigh at all.

Good to meet you buddy!
“There is something about the outside of a horse that is good for the inside of a man.” - Winston Churchill
Ahigh
Ahigh
Joined: May 19, 2010
  • Threads: 86
  • Posts: 5110
August 28th, 2014 at 6:29:36 AM permalink
Hiring guys like this guy is what is setting SLS apart from other places. Service is in their name at SLS. Kudos!

Quote: Tomspur

Haven't really been around much so this is the first of this thread I have seen.

There is a tremendous lack of customer service currently doing the rounds in Vegas. I have recently had an issue with a craps dealer AND more recently with a car salesman that had my blood boiling.

My wife and I went in to purchase a new Audi and the regional sales manager basically made it sound like he was doing us a favor.........

I'm sorry you got treated poorly at Cosmo as it is really a great property for everything other than gaming. The restaurants are top class and the entertainment solid. Pity that Vegas nocturne (the show in Rose Rabbit Lie) will be closing as blackstone don't feel it is a good offering for their newly acquired property.

The more I tell people, the less they listen to me. Customer Service isn't an important part, it is THE MOST important part of any service industry operation.

Hope you give them another chance and post more pics of your gf staring at the strip :)



Oh yeah red bull in a can. No hassles for weird bets.
Zcore13
Zcore13
Joined: Nov 30, 2009
  • Threads: 35
  • Posts: 3306
August 28th, 2014 at 8:21:58 AM permalink
I'm pretty sure him mentioning he knew of you was not because of your craps abilities. I'm guessing you'll be on a very short leash there. But if you want to call that customer service, more power to you.

ZCore13
I am an employee of a Casino. All the personal opinions I post are my own and do not represent the opinions of the Casino or Tribe that I work for.

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