Free Slot Play Mailer Error
Quote: odiousgambitFSP? the jargon has stumped me.
Free Slot Play
The offer did it's job. It got the people in the door.
It was printed wrong? So what? Rather than create ill-will, just honor the offer. After all, all it means is that it will take a little longer for those people to start feeding their own money into the machine.
Take the hard-nose attitude you're taking, and people will play thru the free play, then take their bankroll elsewhere.
4x$30 in hard cash is pretty generous. That's more than some welfare checks.
Quote: DJTeddyBearSounds like they are needlessly shooting themselves in the foot.
The offer did it's job. It got the people in the door.
It was printed wrong? So what? Rather than create ill-will, just honor the offer. After all, all it means is that it will take a little longer for those people to start feeding their own money into the machine.
Take the hard-nose attitude you're taking, and people will play thru the free play, then take their bankroll elsewhere.
you dont even need to play through it since they just give you cash but i feel that a lot of players that received these mailers felt less obligated to do so when they only got half.
Quote: thlfCouple weeks ago Station sent out 3 $250 FSP mailers to 1% of their mailing list. Later they apoligized in the Review Journal saying they were misprinted and should have been $5.00 instead.
I've received a couple $200 offers from Stations in the past. I live in Minnesota. It probably goes without saying how angry I'd be if I arrived in Vegas to find out that I had $5 to play with.
I wonder how many of those coupons got turned down this year...for someone planning to stay on the strip they may have bought the guide for that coupon alone (which had the potential of paying for the book).
Quote: progrockerThe 2011 American Casino Guide had a coupon for $25 freeplay from the Venetian which was not honored when I visited in July. "Management reserves the right to alter promotions at any time...." was the explanation I received, and was not surprised having known they drastically and publicly cut down on comped rooms earlier this year. They gave me a crappy t shirt instead and lost a potential customer for the time being. I agree that they have the right to rescind offers, but we have the right to be pissed off and take our patronage elsewhere.
I wonder how many of those coupons got turned down this year...for someone planning to stay on the strip they may have bought the guide for that coupon alone (which had the potential of paying for the book).
i remember that coupon. its for new members only. i had a card for the Venetian from 5yrs ago. it had an indiana address on it though. so when he was looking up my info, i said that wasnt me. i live out here in las vegas and never lived in indiana. even though i have a very uncommon last name and the birthdate matched on each card, i still managed to get a new one and was able to use that $25 freeplay.
Precisely. They should know: If you book it, you pay it. That is the fundamental rule in the casino. When the customer wins, he gets paid. No hem, no haw, no song, no dance!Quote: DJTeddyBearSounds like they are needlessly shooting themselves in the foot.
Printer error? Maybe. So what? If it says "X" ... you play it as "X" and you pay it as "X". No exceptions, no quibbling. No mother's maiden name and no left thumbprint.
I can just see someone walking into a casino carrying a suitcase of money ... if he gets treated like that: he and his suitcase of money are going to the casino next door! The whole idea is to get the customer and his money into the casino. Treating them right is what keeps winners coming back to "repay their loans". And quite frankly, its exactly the same if the guy walks into the casino with a paltry sum. It is "Good Evening, Sir" even if his bankroll is rather low.
Quote: rudeboyoii remember that coupon. its for new members only. i had a card for the Venetian from 5yrs ago. it had an indiana address on it though. so when he was looking up my info, i said that wasnt me. i live out here in las vegas and never lived in indiana. even though i have a very uncommon last name and the birthdate matched on each card, i still managed to get a new one and was able to use that $25 freeplay.
I love it! If a certain dealer reads this you may be in for a good dressing down.
And if its an Indian casino... forget it. Misleading or even downright false coupons can't be challenged anywhere but in a tribal court with a tribal lawyer. Its considered a business decision, not a gambling one.
Emotional distress, ev probably about $250 unless I'm called, then nothing, because people aren't able to be drawn multiple times with only one entry. This is not an Indian casino, as the lottery commission approval implies. I'd name it, but don't want to sound like a broken record. Anyone that pays attention knows what casino this is. The drawing is tomorrow, we'll see what happens.Quote: FleaStiffIts often a question of damages? What did YOU lose by having only ONE name drawn per hour.
And if its an Indian casino... forget it. Misleading or even downright false coupons can't be challenged anywhere but in a tribal court with a tribal lawyer. Its considered a business decision, not a gambling one.
Quote: onenickelmiracleAnyone that pays attention knows what casino this is.
Why do you keep going back? Aren't they class II machines?
