NGC charges Boyd with improper arrest of slot player
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September 26th, 2020 at 11:30:36 PM
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My company has used the two articles and other articles relating to this event with Boyd Gaming in Las Vegas in a training webinar on what not to do and these are specific charges brought by the NGC and resolved as you see. It involves detaining players and also about slot machine credits:
The Nevada Gaming Control Board has filed a four-count complaint against Boyd Gaming Corp.’s downtown Las Vegas Fremont property over a botched investigation that resulted in a woman being detained for 90 minutes for something she didn’t do.
The Nevada Gaming Commission on Thursday will consider disciplinary action against the property over the incident that occurred just after midnight Nov. 24.
Unidentified security officers at the Fremont handcuffed and detained a woman who was gambling on slot machines at the property and was accused of stealing credits from another player who was on a nearby machine. Neither player was identified in the complaint.
https://www.reviewjournal.com/business/casinos-gaming/fremont-casino-in-trouble-with-regulator-over-botched-investigation-2127415/amp/
Boyd Gaming was fined $300,000 by the Nevada Gaming Commission (NGC) on Thursday for the “wrongful arrest” of a Fremont Hotel & Casino slot player who was accused of stealing another player’s credits:
https://www.casino.org/news/boyd-gaming-to-pay-300k-fine-for-apprehension-of-fremont-casino-player/
The Nevada Gaming Control Board has filed a four-count complaint against Boyd Gaming Corp.’s downtown Las Vegas Fremont property over a botched investigation that resulted in a woman being detained for 90 minutes for something she didn’t do.
The Nevada Gaming Commission on Thursday will consider disciplinary action against the property over the incident that occurred just after midnight Nov. 24.
Unidentified security officers at the Fremont handcuffed and detained a woman who was gambling on slot machines at the property and was accused of stealing credits from another player who was on a nearby machine. Neither player was identified in the complaint.
https://www.reviewjournal.com/business/casinos-gaming/fremont-casino-in-trouble-with-regulator-over-botched-investigation-2127415/amp/
Boyd Gaming was fined $300,000 by the Nevada Gaming Commission (NGC) on Thursday for the “wrongful arrest” of a Fremont Hotel & Casino slot player who was accused of stealing another player’s credits:
https://www.casino.org/news/boyd-gaming-to-pay-300k-fine-for-apprehension-of-fremont-casino-player/
Marcus Clark. Real Person; AKA MarcusClark66. *Professional Casino Security Expert.
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September 27th, 2020 at 3:24:01 AM
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Remind me not to steal credits from a slot machine.
September 27th, 2020 at 4:46:51 AM
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Reading the second article is more troubling.
They verbally screamed and abused her, physically held her (handcuffs) and only Released her after she handed over $200.
Wait a minute, why was she forced to hand over $200 for taking $20?.
That appears more a shakedown.
What happened to the $200? In the security guards pockets? Unreported(notice it's not mentioned in the initial article as if this info was discovered later.)
Supposedly metro police were called. What was their role? We're they aware of extortion for freedom?
It feels like a bigger problem is under the surface here
They verbally screamed and abused her, physically held her (handcuffs) and only Released her after she handed over $200.
Wait a minute, why was she forced to hand over $200 for taking $20?.
That appears more a shakedown.
What happened to the $200? In the security guards pockets? Unreported(notice it's not mentioned in the initial article as if this info was discovered later.)
Supposedly metro police were called. What was their role? We're they aware of extortion for freedom?
It feels like a bigger problem is under the surface here
For Whom the bus tolls; The bus tolls for thee
September 27th, 2020 at 6:51:01 AM
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Among other things my company did also immediately implement the management role that at least an assistant Casino Manager has to be called before someone's taken into custody or dettained whatever you want to classify it as. Also several people have to review the security footage with new rules dictating what has to be clearly observed on the recording of the footage that clearly shows the patron committing acts that are against the rules and regulations of the gaming board. Of course the use of handcuffs on our properties are still viable without management present, if there's violence or some type of threat that is occurring and taking place on the open casino floor and related matters.
Thanks Boyd!
Thanks Boyd!
Marcus Clark. Real Person; AKA MarcusClark66. *Professional Casino Security Expert.
*Certified EMT
*Certified Company Firearms Instructor.
*Certified Gaming Regulations Interpreter for Corporate Applications.
*Domestic UrbanTactical Combat Casualty Expert.
*Tic-Tac-Toe Expert (Real Competitive Versions) & Mastering Chess.
*Honorary & Official #1 Fan of the MDawg Adventures Club.
*Mastering Cracking it. Bit-by-Bit, Piece-by-Piece Crediting Forum Members.
*Certified Casino Property Entry & Exit Point Analyzer
*Baccarat Winning Session Record: 12 out of 12 & 1 out of 1 Mini Session. Baccarat Losing Session Record: 2 Losing Sessions.
September 27th, 2020 at 8:55:15 AM
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Owning a newspaper is a convenient tool for spreading bad news about one's rivals. It sucks that it happened and I'm glad they got fined and the player evidently got compensated but it would be nice to read what happened from a neutral source, not from a paper owned by Boyd's competition. Would this have seen the light of day if it happened at The Venetian?
The difference between fiction and reality is that fiction is supposed to make sense.
September 27th, 2020 at 9:44:25 AM
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Boyd is notorious for this type of nonsense.Quote: billryanOwning a newspaper is a convenient tool for spreading bad news about one's rivals. It sucks that it happened and I'm glad they got fined and the player evidently got compensated but it would be nice to read what happened from a neutral source, not from a paper owned by Boyd's competition. Would this have seen the light of day if it happened at The Venetian?
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
September 27th, 2020 at 12:33:53 PM
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Quote: billWould this have seen the light of day if it happened at The Venetian?
Yes
They have guiet security but events do surface and are acknowledged IF they spill out to 5he street.
Last edited by: OnceDear on Nov 28, 2020
September 27th, 2020 at 1:03:44 PM
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And calling LV Sands a Boyd competitor is a bit of a stretch when Red Rock Resorts' Stations casinos continue to struggle for the locals market.
September 27th, 2020 at 9:08:05 PM
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I think Boyd should get credit for admitting fault, apologizing, and not contesting the fine. In my opinion, they are one of the most player-friendly brands out there.
"For with much wisdom comes much sorrow." -- Ecclesiastes 1:18 (NIV)
September 27th, 2020 at 9:51:43 PM
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The casino types may be, but security types tend to have ego problems.Quote: WizardI think Boyd is opinion, ie one of the most player-friendly brands out there.
September 28th, 2020 at 2:56:58 AM
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I'm wondering how often there is a legitimate case to detain someone within a casino. Yeah, people do stupid things, but it does feel like some casino personnel are eager to go on a power trip.
"Just because I'm not doing anything illegal, doesn't mean I won't have to defend myself someday." -Chip Reese
September 28th, 2020 at 3:46:47 AM
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Quote: MintyI'm wondering how often there is a legitimate case to detain someone within a casino. Yeah, people do stupid things, but it does feel like some casino personnel are eager to go on a power trip.
Legally a crime must be committed for there to be a legal reason for detainment.
Detainment is meant as a form of citizen arrest while awaiting law enforcement to arrive.
Simply holding people against their will (without a crime committed) and even detaining a criminal without involving law enforcement can be grounds for lawsuits.
Would you be okay with RiteAid holding a suspected shoplifter and demanding they pay $200 for $20 worth of items (which the person didn't even steal)?
For Whom the bus tolls; The bus tolls for thee
September 28th, 2020 at 8:48:56 AM
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Quote: darkozLegally a crime must be committed for there to be a legal reason for detainment.
Detainment is meant as a form of citizen arrest while awaiting law enforcement to arrive.
Simply holding people against their will (without a crime committed) and even detaining a criminal without involving law enforcement can be grounds for lawsuits.
Would you be okay with RiteAid holding a suspected shoplifter and demanding they pay $200 for $20 worth of items (which the person didn't even steal)?
Do you believe everything you read in the NY Post? If not, why would you believe everything you read in Sheldon's rag? I initially subscribed to it when I moved to Vegas but it wasn' even worth using it to pack my books for shipping.
The difference between fiction and reality is that fiction is supposed to make sense.
September 28th, 2020 at 9:51:23 AM
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Quote: billryanDo you believe everything you read in the NY Post? If not, why would you believe everything you read in Sheldon's rag? I initially subscribed to it when I moved to Vegas but it wasn' even worth using it to pack my books for shipping.
I don't know what Sheldon's rag has to do with the legal aspects of detainment
For Whom the bus tolls; The bus tolls for thee
September 28th, 2020 at 11:08:24 AM
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I'm absolutely not ok with casinos detaining people without legal justification for doing so. I only wish the fines they were forced to pay for these kind of incjfentd were larger.
"Just because I'm not doing anything illegal, doesn't mean I won't have to defend myself someday." -Chip Reese
September 28th, 2020 at 9:30:34 PM
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More details.
The Fremont Hotel & Casino in downtown Las Vegas is facing serious action from the state gambling board after handcuffing and detaining a woman for 90 minutes, despite video evidence showing she had committed no offence.
The incident took place last November 24th, 2019, shortly after midnight, when two slots players were at adjacent machines.
One of the players, patron one in the complaint, decided to cash out, but when she returned to the gaming floor, the second player had taken over her machine. Player one claimed that she had left $20 in credits on the machine and called security.
One security guard is then said to have approached and grabbed the second player from behind, handcuffed her and led her to a holding room for interrogation
This ultimately wrongful detention and questioning lasted 88 minutes, until 1.50am, the patron in handcuffs the whole time until her release after police arrived and CCTV footage was properly reviewed.
The casino self-reported the incident to the NGCB the following day, and soon the regulatory body filed four complaints against the resort’s owners, Boyd Gaming.
The NGCB filed ‘unsuitable operations and violations of Regulation 5, for damaging the state’s reputation,’ according to press reports.
Specifically, the complaints cover;
wrongful detention of a patron
wrongful taking of funds from a patron
sharing incorrect information with the LVMPD
sharing incorrect information with the NGCB
The NGCB filing states: “The manner in which the security officers handled the arrest [of the anonymous patron] was unreasonable given the circumstances.”
It adds: “Under the circumstances, there was no need to detain the patron or subject her to the treatment given to her and the threats to try and force a confession out of her. The matter could have been resolved without even speaking to her, let alone detaining her for 90 minutes.”
The security guards and management came in for rebuke, the filing continuing: “The board’s investigation revealed that Fremont did not seem to realize the full scope of the mistakes made by its employees…”
These mistakes, says the board, “resulted in the wrongful detention of the patron, the wrongful taking of funds from an innocent patron or the sharing of incorrect information to the investigating officer of Metro and the board.”
According to the NGCB Gaming Commission website, they are empowered to fine the casino, or suspend or revoke its license.
The Fremont Hotel & Casino in downtown Las Vegas is facing serious action from the state gambling board after handcuffing and detaining a woman for 90 minutes, despite video evidence showing she had committed no offence.
The incident took place last November 24th, 2019, shortly after midnight, when two slots players were at adjacent machines.
One of the players, patron one in the complaint, decided to cash out, but when she returned to the gaming floor, the second player had taken over her machine. Player one claimed that she had left $20 in credits on the machine and called security.
One security guard is then said to have approached and grabbed the second player from behind, handcuffed her and led her to a holding room for interrogation
This ultimately wrongful detention and questioning lasted 88 minutes, until 1.50am, the patron in handcuffs the whole time until her release after police arrived and CCTV footage was properly reviewed.
The casino self-reported the incident to the NGCB the following day, and soon the regulatory body filed four complaints against the resort’s owners, Boyd Gaming.
The NGCB filed ‘unsuitable operations and violations of Regulation 5, for damaging the state’s reputation,’ according to press reports.
Specifically, the complaints cover;
wrongful detention of a patron
wrongful taking of funds from a patron
sharing incorrect information with the LVMPD
sharing incorrect information with the NGCB
The NGCB filing states: “The manner in which the security officers handled the arrest [of the anonymous patron] was unreasonable given the circumstances.”
It adds: “Under the circumstances, there was no need to detain the patron or subject her to the treatment given to her and the threats to try and force a confession out of her. The matter could have been resolved without even speaking to her, let alone detaining her for 90 minutes.”
The security guards and management came in for rebuke, the filing continuing: “The board’s investigation revealed that Fremont did not seem to realize the full scope of the mistakes made by its employees…”
These mistakes, says the board, “resulted in the wrongful detention of the patron, the wrongful taking of funds from an innocent patron or the sharing of incorrect information to the investigating officer of Metro and the board.”
According to the NGCB Gaming Commission website, they are empowered to fine the casino, or suspend or revoke its license.
Marcus Clark. Real Person; AKA MarcusClark66. *Professional Casino Security Expert.
*Certified EMT
*Certified Company Firearms Instructor.
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November 28th, 2020 at 12:54:10 AM
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As for me, NY Post is a reliable resource and it provides real info about crime and shoplifting in Vegas.
Would you be okay with RiteAid holding a suspected shoplifter and demanding they pay $200 for $20 worth of items (which the person didn't even steal)? - no, that's absurd.
Would you be okay with RiteAid holding a suspected shoplifter and demanding they pay $200 for $20 worth of items (which the person didn't even steal)? - no, that's absurd.
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December 1st, 2020 at 12:58:52 AM
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Casino Security makes mistakes the same as Police Officers, Deputy Sheriffs, Highway Patrol Officers and Federal Agents occasional do.
Marcus Clark. Real Person; AKA MarcusClark66. *Professional Casino Security Expert.
*Certified EMT
*Certified Company Firearms Instructor.
*Certified Gaming Regulations Interpreter for Corporate Applications.
*Domestic UrbanTactical Combat Casualty Expert.
*Tic-Tac-Toe Expert (Real Competitive Versions) & Mastering Chess.
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*Mastering Cracking it. Bit-by-Bit, Piece-by-Piece Crediting Forum Members.
*Certified Casino Property Entry & Exit Point Analyzer
*Baccarat Winning Session Record: 12 out of 12 & 1 out of 1 Mini Session. Baccarat Losing Session Record: 2 Losing Sessions.
December 1st, 2020 at 1:32:24 AM
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Quote: Marcusclark66Casino Security makes mistakes the same as Police Officers, Deputy Sheriffs, Highway Patrol Officers and Federal Agents occasional do.
Sworn Police Officers have many more protections than private security guards.
The difference between fiction and reality is that fiction is supposed to make sense.
December 1st, 2020 at 5:36:58 PM
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Quote: Marcusclark66Casino Security makes mistakes the same as Police Officers, Deputy Sheriffs, Highway Patrol Officers and Federal Agents occasional do.
When casino security make these kind of mistakes they should have a red hot poker shoved up their asses. It is simply not acceptable to abuse people this way and then claim "sorry, I made a mistake."
So many better men, a few of them friends, are dead. And a thousand thousand slimy things live on, and so do I.
December 1st, 2020 at 6:37:57 PM
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Quote: gordonm888When casino security make these kind of mistakes they should have a red hot poker shoved up their asses. It is simply not acceptable to abuse people this way and then claim "sorry, I made a mistake."
You are correct. In fact I said it earlier the casino company I am employed by uses that video and other ones for training purposes of what NOT to do. But I will also state every profession in every industry, whether it is employees or management or the owners/corporate officers have made some type of substantial and/or serious mistakes throughout their careers as well. I'm not saying that the making of mistakes justifies the making of them. I merely said law enforcement makes mistakes as well.
Marcus Clark. Real Person; AKA MarcusClark66. *Professional Casino Security Expert.
*Certified EMT
*Certified Company Firearms Instructor.
*Certified Gaming Regulations Interpreter for Corporate Applications.
*Domestic UrbanTactical Combat Casualty Expert.
*Tic-Tac-Toe Expert (Real Competitive Versions) & Mastering Chess.
*Honorary & Official #1 Fan of the MDawg Adventures Club.
*Mastering Cracking it. Bit-by-Bit, Piece-by-Piece Crediting Forum Members.
*Certified Casino Property Entry & Exit Point Analyzer
*Baccarat Winning Session Record: 12 out of 12 & 1 out of 1 Mini Session. Baccarat Losing Session Record: 2 Losing Sessions.
December 1st, 2020 at 9:54:50 PM
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A problem in the casino industry is employees/companies are generally not held criminally liable when they engage in criminal behavior. So their insurance company just pays off whatever civil settlement and nothing really changes because they’re not entirely held accountable. It’s one step from a freeroll.
Last edited by: mcallister3200 on Dec 1, 2020
December 2nd, 2020 at 1:36:03 PM
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I can't remember the details anymore but I swear there was a story about security guards downtown shoving something like a broom stick up a homeless man's ass or something crazy like that.Quote: gordonm888When casino security make these kind of mistakes they should have a red hot poker shoved up their asses. It is simply not acceptable to abuse people this way and then claim "sorry, I made a mistake."
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
December 2nd, 2020 at 1:53:19 PM
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I have a problem, why are we wasting police resources for $20? Either the NGC needs to implement a minimum requirement for police to be called or the casino should just have an officer officially on duty for that casino which is paid by that casino, then they can go ahead and arrest for petty things. I can think of a lot more things that happens in error or intentionally involving more money everyday inside a casino. What about a wrongful payout on a losing hand at a table game?
December 2nd, 2020 at 2:24:52 PM
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Quote: VegasriderI have a problem, why are we wasting police resources for $20? Either the NGC needs to implement a minimum requirement for police to be called or the casino should just have an officer officially on duty for that casino which is paid by that casino, then they can go ahead and arrest for petty things. I can think of a lot more things that happens in error or intentionally involving more money everyday inside a casino. What about a wrongful payout on a losing hand at a table game?
One time I was short $0.25 for the toll on the Walt Whitman bridge crossing from NJ to Philly. I thought they would just take my info to send me a bill in the mail. Nope. The girl in the toll booth started calling the police and told me they had to escort me over the bridge back to NJ.
I got out of my car at the toll booth and asked the car behind me for a quarter. Fortunately they were good people and gave me $0.25 so I avoided the whole mess.
Sorry for the off topic story, but my point is there are some insane institutions in this country that lead to police activity over stupidly petty things.
December 2nd, 2020 at 2:55:03 PM
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Quote: gamerfreakOne time I was short $0.25 for the toll on the Walt Whitman bridge crossing from NJ to Philly. I thought they would just take my info to send me a bill in the mail. Nope. The girl in the toll booth started calling the police and told me they had to escort me over the bridge back to NJ.
I got out of my car at the toll booth and asked the car behind me for a quarter. Fortunately they were good people and gave me $0.25 so I avoided the whole mess.
/q]
Thats why the east coast sucks! Tolls everywhere. You probably could have found a quarter on the ground. People always drop change during the their transactions.
December 4th, 2020 at 9:19:09 AM
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Quote: Marcusclark66[snip] But I will also state every profession in every industry, whether it is employees or management or the owners/corporate officers have made some type of substantial and/or serious mistakes throughout their careers as well. I'm not saying that the making of mistakes justifies the making of them. I merely said law enforcement makes mistakes as well.
As Stan Lee famously wrote "With great power comes great responsibility."
State and local law enforcement have great power over people. When they screw up they need to be prosecuted or face heavy consequences. This has been part of the message that people have been rioting about for the past year.
Casino security staff have less power but when they wrongfully imprison people, batter people and wrongly confiscate their possessions then both the casino and the individuals ought to have consequences. And police should be very harsh with the casino when they see that happen.
Bouncers at a strip joint? They are at an even lower level than casino security staff (but just barely). They should face consequences if they injure people who are not resisting.
Corporate officers making mistakes? They may face civil litigation or regulatory penalties depending upon the nature of their mistakes but they are not imprisoning people, battering people and confiscating their lawful possessions.
The general impression that gamblers have of casino security is that they are "bad cops" who got dismissed for bad behavior or strip joint bouncers who own a suit.
So many better men, a few of them friends, are dead. And a thousand thousand slimy things live on, and so do I.
