AZDuffman
AZDuffman
Joined: Nov 2, 2009
  • Threads: 227
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September 6th, 2021 at 1:08:52 PM permalink
Quote: JohnnyQ

Seems like the casino / dealer should have de-escalated this before it got as far as it did. Anyway, glad it didn't get any further out of hand. But no doubt that what could have been a pleasant evening, wasn't.

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    I would say Boxman or Pit Boss. Dealers should not be put in that position.

    The dealer who said she did not need the tip I would have suspended for 3 days, there and then. Tell her if she does that again she is fired. When she comes back a couple hours enhanced customer service training in which she does not get the tip chop.
    All animals are equal, but some are more equal than others
    JohnnyQ
    JohnnyQ
    Joined: Nov 3, 2009
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    Thanks for this post from:
    odiousgambit
    September 6th, 2021 at 6:17:58 PM permalink
    Quote: AZDuffman

    I would say Boxman or Pit Boss. Dealers should not be put in that position.

    Well I'll just go with the "casino management" then.

    This can't be the first time that the combination of losing/drinking/being an arsehole to start with has created an ugly situation. The casino management should have some tools/training in place to prevent it from getting this far. DE-escalate. Call a time out. Whatever.
    Like the castle in its corner In a medieval game; I foresee terrible trouble And I stay here just the same

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