Drama at Mardi Gras Casino WV
September 6th, 2021 at 1:08:52 PM
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Quote: JohnnyQSeems like the casino / dealer should have de-escalated this before it got as far as it did. Anyway, glad it didn't get any further out of hand. But no doubt that what could have been a pleasant evening, wasn't.
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I would say Boxman or Pit Boss. Dealers should not be put in that position.
The dealer who said she did not need the tip I would have suspended for 3 days, there and then. Tell her if she does that again she is fired. When she comes back a couple hours enhanced customer service training in which she does not get the tip chop.
All animals are equal, but some are more equal than others
September 6th, 2021 at 6:17:58 PM
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Well I'll just go with the "casino management" then.Quote: AZDuffmanI would say Boxman or Pit Boss. Dealers should not be put in that position.
This can't be the first time that the combination of losing/drinking/being an arsehole to start with has created an ugly situation. The casino management should have some tools/training in place to prevent it from getting this far. DE-escalate. Call a time out. Whatever.
Like the castle in its corner In a medieval game;
I foresee terrible trouble And I stay here just the same
