FANDUEL WV ACCOUNT
Ive wager over 1.4 million thru all 3 accounts lifetime. Not sure why the suspension. I do take advantage of every promo.
Im curious to get a response and find out why.
You answered your own question.Quote: mwalz9I do take advantage of every promo.
Im curious to get a response and find out why.
I can't speak for fanduel, but my experience of online casinoes is that when I profit from their promos or even just play them well, they first of all unilaterally stop giving promos, E.g the 'enter promo' dialog is greyed out and then they either let me play on promo less, or else they just suspend or even outright ban my account. A sure sign is when a sister brand does the same at the same time.Quote: mwalz9I awoke this morning to find my Fanduel WV account suspended. No explanation. Just an email. No phone # to call. No reason. Just an email saying Sportsbook, Casino and DFS accounts all 3 suspended.
Ive wager over 1.4 million thru all 3 accounts lifetime. Not sure why the suspension. I do take advantage of every promo.
Im curious to get a response and find out why.
link to original post
Don't expect a useful or polite reply. I often get 'Your account has been restricted by another department and I cannot tell you more'
IT CAN HURT if you had a significant credit balance at the time, because they confiscate that.
Quote: mwalz9I'll keep every one updated. No word yet, but no surprise since it was a weekend.
link to original post
I am of minimal use for this, as I do not have a sports book account (saving the sign-up for a rainy day). I have run into multiple issues with the fantasy. We are 30 miles from the Virginia border and not much further from North Carolina, so they sometimes have messed up GPS and locate me incorrectly. It has sometimes taken them a day to straighten it out. My interactions with customer service have been just about all negative, and they are often confused about what is allowed where. I've had them argue with me about where I am, which is a strange and comical experience, like a Laurel and Hardy sketch.
Quote: redietzQuote: mwalz9I'll keep every one updated. No word yet, but no surprise since it was a weekend.
link to original post
I am of minimal use for this, as I do not have a sports book account (saving the sign-up for a rainy day). I have run into multiple issues with the fantasy. We are 30 miles from the Virginia border and not much further from North Carolina, so they sometimes have messed up GPS and locate me incorrectly. It has sometimes taken them a day to straighten it out. My interactions with customer service have been just about all negative, and they are often confused about what is allowed where. I've had them argue with me about where I am, which is a strange and comical experience, like a Laurel and Hardy sketch.
link to original post
The hardest part about communication is there is no phone number at all. Your 2 choices are chat which takes about an hour to get thru the queue to have someone say they cannot help, or email which takes forever to get a response. I just wish there was a phone number and we could hash it out in one conversation. In the mean time, I have taken my Sportsbook action to my brick and mortar, Mardi Gras, and took my online casino play to BetRivers based out of Mountaineer. I guess DFS is a no go till we are resolved. I hate DraftKings.
Quote: mwalz9Quote: redietzQuote: mwalz9I'll keep every one updated. No word yet, but no surprise since it was a weekend.
link to original post
I am of minimal use for this, as I do not have a sports book account (saving the sign-up for a rainy day). I have run into multiple issues with the fantasy. We are 30 miles from the Virginia border and not much further from North Carolina, so they sometimes have messed up GPS and locate me incorrectly. It has sometimes taken them a day to straighten it out. My interactions with customer service have been just about all negative, and they are often confused about what is allowed where. I've had them argue with me about where I am, which is a strange and comical experience, like a Laurel and Hardy sketch.
link to original post
The hardest part about communication is there is no phone number at all. Your 2 choices are chat which takes about an hour to get thru the queue to have someone say they cannot help, or email which takes forever to get a response. I just wish there was a phone number and we could hash it out in one conversation. In the mean time, I have taken my Sportsbook action to my brick and mortar, Mardi Gras, and took my online casino play to BetRivers based out of Mountaineer. I guess DFS is a no go till we are resolved. I hate DraftKings.
link to original post
DraftKings shut me down because they said I had two accounts, one of which had about $10 in it from years ago which I had forgotten about. So they wanted all of this verification stuff sent to them to combine two accounts, one of which had ten dollars in it. I just told them to forget it. It's really hypocritical because the reason both sites offer single entry options these days is because they had to cut a non-prosecution deal with the feds. They got caught with workers at DraftKings setting up and coordinating many multiple accounts at FanDuel, and vice versa. So they themselves were operating mega-accounts. They want to disallow me because I had a second account with ten bucks in it!?!
All 3 accounts still suspended.
I have since taken my casino play to BetRivers based out of Mountaineer. My Sportsbook play to MardiGras WV, and am going without DFS.
Crazy though...why offer a promo if you dont want people yo use them?
I think it's pretty obvious that promotions are meant to draw people in who will degen out and lose their ass.Quote: mwalz9I agree. Their promos were also the best in WV. However, I have a bad feeling the promos may be what got me.
Crazy though...why offer a promo if you dont want people yo use them?
link to original post
Sportsbooks and casinos on and online are notorious for bet limiting, cutting off promotions, and outright banning players who are of no real value after a while. Many places online have a predetermined formula that calculates your deposit, bonus, and win ratios.
Quote: AxelWolfI think it's pretty obvious that promotions are meant to draw people in who will degen out and lose their ass.Quote: mwalz9I agree. Their promos were also the best in WV. However, I have a bad feeling the promos may be what got me.
Crazy though...why offer a promo if you dont want people yo use them?
link to original post
Sportsbooks and casinos on and online are notorious for bet limiting, cutting off promotions, and outright banning players who are of no real value after a while. Many places online have a predetermined formula that calculates your deposit, bonus, and win ratios.
link to original post
Here's my problem. Once or twice a week, EVERY SINGLE WEEK, I would receive a promotion bonus in my account that said "mwalz9, exclusive to you, (insert random amount here) has been added to your account and ready to use. Just a small token of thanks for using FanDuel." So...every week I would strategically wager that promo amount to max out its real value and then immediately deposit that amount into my bank account. How is that doing anything wrong other than whats smart?
Quote: mwalz9Quote: AxelWolfI think it's pretty obvious that promotions are meant to draw people in who will degen out and lose their ass.Quote: mwalz9I agree. Their promos were also the best in WV. However, I have a bad feeling the promos may be what got me.
Crazy though...why offer a promo if you dont want people yo use them?
link to original post
Sportsbooks and casinos on and online are notorious for bet limiting, cutting off promotions, and outright banning players who are of no real value after a while. Many places online have a predetermined formula that calculates your deposit, bonus, and win ratios.
link to original post
Here's my problem. Once or twice a week, EVERY SINGLE WEEK, I would receive a promotion bonus in my account that said "mwalz9, exclusive to you, (insert random amount here) has been added to your account and ready to use. Just a small token of thanks for using FanDuel." So...every week I would strategically wager that promo amount to max out its real value and then immediately deposit that amount into my bank account. How is that doing anything wrong other than whats smart?
link to original post
It’s simple. They make that deposit into thousands of players accounts. There are some hundreds like you that are wise and turn the bonus into real money and withdraw it. Most of the thousands just lose the bonus money plus more of course. It only makes sense that, if possible, the online book will identify which group you belong to, and eliminate those that use the bonuses to drain the online book. Why wouldn’t they?
I probably only have one site where I do this really regularly with a recurring bonus that I get, so I'll usually do a non-bonus deposit as one deposit of 20% of the Bonus EV for every two bonuses that I take and just play straight up until I win 500% of the deposit amount (which is not very much anyway) or lose it.
Probably my biggest tip is just to withdraw whenever possible. It's usually in the Terms & Conditions that they can refuse to pay out winnings off of bonus funds if they decide you are guilty of bonus abuse, so you won't want to have too much sitting there.
Quote: Mission146I It's usually in the Terms & Conditions that they can refuse to pay out winnings off of bonus funds if they decide you are guilty of bonus abuse
link to original post
it's really, really sad that the gambling industry is famous for this kind of stuff - particularly in sports betting, but of course also famously in blackjack - inventing ways to deny payouts to you - or just refusing your action if they see you as a winner
can you imagine a large retailer saying you used too many coupons or bought too many marked down items and your business isn't wanted anymore?
the giant corporations that run stores are not models for treating customers well, but they're way, way better than the gambling industry
.
Quote: mwalz9
Here's my problem. Once or twice a week, EVERY SINGLE WEEK, I would receive a promotion bonus in my account that said "mwalz9, exclusive to you, (insert random amount here) has been added to your account and ready to use. Just a small token of thanks for using FanDuel." So...every week I would strategically wager that promo amount to max out its real value and then immediately deposit that amount into my bank account. How is that doing anything wrong other than whats smart?
link to original post
That is your problem, you are being smart. Casinos don't want smart players. Obviously, it is their right to have whatever players they want on their site. If you find a site that is generous and allows smart players they will probably be out of business in a short time.
Quote: lilredrooster
it's really, really sad that the gambling industry is famous for this kind of stuff - particularly in sports betting, but of course also famously in blackjack - inventing ways to deny payouts to you - or just refusing your action if they see you as a winner
can you imagine a large retailer saying you used too many coupons or bought too many marked down items and your business isn't wanted anymore?
the giant corporations that run stores are not models for treating customers well, but they're way, way better than the gambling industry
.
link to original post
You need to remember that most casino players are losers and they are being treated great.
Quote: DRichQuote: lilredrooster
it's really, really sad that the gambling industry is famous for this kind of stuff - particularly in sports betting, but of course also famously in blackjack - inventing ways to deny payouts to you - or just refusing your action if they see you as a winner
can you imagine a large retailer saying you used too many coupons or bought too many marked down items and your business isn't wanted anymore?
the giant corporations that run stores are not models for treating customers well, but they're way, way better than the gambling industry
.
link to original post
You need to remember that most casino players are losers and they are being treated great.
link to original post
I get your point but that still doesn't excuse it IMO. the goal should be to treat all customers fairly - and I don't believe they even come close to that
and I would even almost bet my life that they've wrongly hassled some players who are not even long term winners - who just had a lucky winning streak
.
Quote: lilredroosterQuote: DRichQuote: lilredrooster
it's really, really sad that the gambling industry is famous for this kind of stuff - particularly in sports betting, but of course also famously in blackjack - inventing ways to deny payouts to you - or just refusing your action if they see you as a winner
can you imagine a large retailer saying you used too many coupons or bought too many marked down items and your business isn't wanted anymore?
the giant corporations that run stores are not models for treating customers well, but they're way, way better than the gambling industry
.
link to original post
You need to remember that most casino players are losers and they are being treated great.
link to original post
I get your point but that still doesn't excuse it IMO. the goal should be to treat all customers fairly - and I don't believe they even come close to that
.
link to original post
Yes, in an ideal world that would be true. Almost all businesses treat their most profitable customers better than their least profitable customers.
I tried to log in and all 3 sites are still banned.
I replied asking for an answer, but at this point do not expect one.
That's how it usually happens. You were at least lucky to get your balance out. Many don'tQuote: mwalz9Id say Im done forever. Got an email saying "THIS CASE IS NOW CLOSED".
I tried to log in and all 3 sites are still banned.
I replied asking for an answer, but at this point do not expect one.
link to original post
Or do you mean that you had three different types of account at the same website?
Quote: MDawgObviously your multiple accounts were linked and banned all together, but were multiple accounts allowed in the first place?
Or do you mean that you had the same account across multiple sites owned by the same outfit?
link to original post
I don't think he means multiple player accounts, each section of the site (casino, daily fantasy and sports betting) is called an, "Account," if I understood him correctly.
So, that is allowed, then?
Okay so one thing that is being done to me at at least one of the brick and mortar casinos is that now every time I win and cash out anything significant, they are closing or threatening to close my credit line for a few days. That wasn't happening before at this particular casino, and now it is.
It is a ploy some of the casinos actuate trying to convince you to deposit your winning chips so that you might lose them all on a bad run.
Quote: mwalz9Id say Im done forever. Got an email saying "THIS CASE IS NOW CLOSED".
I tried to log in and all 3 sites are still banned.
I replied asking for an answer, but at this point do not expect one.
link to original post
Take your story to the local media, and have them do a story. Every TV station has one of those reporters who likes to investigate. Or take it to your state representatives who legalized it and let them know this was not the intent for legalization
Quote: OnceDearQuote: mwalz9I awoke this morning to find my Fanduel WV account suspended. No explanation. Just an email. No phone # to call. No reason. Just an email saying Sportsbook, Casino and DFS accounts all 3 suspended.
link to original post
Our Customer Support Department is available by phone (646-930-0860) or via the web address any concerns you may have regarding the Service. Our Customer Service Department can resolve most concerns quickly to our players' satisfaction.
Quote: MDawgRelated, somewhat:
Okay so one thing that is being done to me at at least one of the brick and mortar casinos is that now every time I win and cash out anything significant, they are closing or threatening to close my credit line for a few days. That wasn't happening before at this particular casino, and now it is.
It is a ploy some of the casinos actuate trying to convince you to deposit your winning chips so that you might lose them all on a bad run.
link to original post
You could just let them close your credit line and deposit $10K+ in chips as front money, or $9K in cash if you don't want to send letters to the IRS via CTR. If the IRS starts collecting information on accounts of $600 or more, or $10K or more, would front money accounts or LOC accounts get swept up in that invasion of privacy? (probably too early to know until it's too late). I might expect online casinos may start closing US accounts in advance of next year starting imminently to the next 4 weeks. They won't want to issue a monthly statement after December.
Quote: IndyJeffreyQuote: OnceDearQuote: mwalz9I awoke this morning to find my Fanduel WV account suspended. No explanation. Just an email. No phone # to call. No reason. Just an email saying Sportsbook, Casino and DFS accounts all 3 suspended.
link to original post
Our Customer Support Department is available by phone (646-930-0860) or via the web address any concerns you may have regarding the Service. Our Customer Service Department can resolve most concerns quickly to our players' satisfaction.
link to original post
"NO SUPPORT AGENTS ARE AVAILABLE TO TAKE YOUR CALL. PLEASE CALL BACK LATER." I've tried at 3 different random times.
Quote: mwalz9Quote: IndyJeffreyQuote: OnceDearQuote: mwalz9I awoke this morning to find my Fanduel WV account suspended. No explanation. Just an email. No phone # to call. No reason. Just an email saying Sportsbook, Casino and DFS accounts all 3 suspended.
link to original post
Our Customer Support Department is available by phone (646-930-0860) or via the web address any concerns you may have regarding the Service. Our Customer Service Department can resolve most concerns quickly to our players' satisfaction.
link to original post
"NO SUPPORT AGENTS ARE AVAILABLE TO TAKE YOUR CALL. PLEASE CALL BACK LATER." I've tried at 3 different random times.
link to original post
Maybe a Martingale? If no answer, wait ten minutes. If no answer again, then wait twenty.
I suspect that the system will fail prior to one successful trial.
ADDED: Also, I am 99.99999999% confident that this will prove ineffective, even if you do get ahold of them.
Quote: Mission146
Maybe a Martingale? If no answer, wait ten minutes. If no answer again, then wait twenty.
I suspect that the system will fail prior to one successful trial.
ADDED: Also, I am 99.99999999% confident that this will prove ineffective, even if you do get ahold of them.
link to original post
I expect, that if/when he gets through, they will ask his account Id, maybe take him 'through security' And then say that another team is dealing that request and 'sorry but I cannot help you at this time'... Or the may even hang up on him.
Been there, got the T-Shirt.
I’ve got three books. And if I’ve got a promo on one, I’ll throw a little bit on the other side on a different book in a non-promo bet to show that I’m willing to make bad bets too.
I know books will also toss people for simply being too good. But those people are better than me and bet more than me.
I’m only good at line shopping and calculating the value of a promo. Line shopping and betting both sides will also help you avoid heat while making a slightly +ev bet.
They gonna ban me for this too? LoL
Quote: mwalz9I just deposited $50 non-promo in BetRivers and turned it into $100 playing single deck BJ.
They gonna ban me for this too? LoL
link to original post
I don't think so. In my opinion, sprinkling in non-bonus deposits is helpful if you plan to take advantage of promos somewhere long-term. By the way, you don't have mwalz9 as your online casino handle, right? If they look into your account for any reason, they'll Google you, Google your handle, check your actual name on social media...the whole nine.
How do you know this? Do you have first hand knowledge of their procedures?Quote: Mission146If they look into your account for any reason, they'll Google you, Google your handle, check your actual name on social media...the whole nine.
link to original post
I finally got ahold of Fanduel thru the chat feature. Refused to leave until I got an answer. I threatened to go to the WV Lottery Commission today if I didnt get an answer. I also told them I have moved on to BetRivers. After about 2 hours of waiting in the chat, my accounts are now reactivated. I was also given $500 Free Play for the casino app for the trouble.
Still no explanation. Still no reason why, but Im back live on FanDuel WV.
Sometimes that approach works. In my case when I was banned from BJack at a major casino chain years ago, all the affirmative effort I made produced no results and no response even.
After I did nothing and didn't even try to play for a couple of years, the ban was lifted through a more honey than vinegar approach.
But in your case, doing nothing probably would have garnered nothing.
Quote: UP84How do you know this? Do you have first hand knowledge of their procedures?Quote: Mission146If they look into your account for any reason, they'll Google you, Google your handle, check your actual name on social media...the whole nine.
link to original post
link to original post
I have second-hand knowledge of the procedures for more than zero online casinos. I can't say they all work that way. They also state much of this in their Terms and Conditions, depending on the website.
